IBM System Storage DS4000, Hardware Manual

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Chapter 7. Advanced maintenance, troubleshooting, and diagnostics
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2. The Collect All Support Data window (Figure 7-55) opens. Specify the name and location
of the zip file that you want to create and then click Start to begin the collection.
Figure 7-55 Collect All Support Data
A progress bar and execution summary is displayed throughout the data collection period.
The compressed file size will typically be around 2-3 MB, depending on the configuration,
making it convenient to send to IBM Support as an e-mail attachment.
Running collect all support data from script editor or SMCli
There is an alternate way to manually generate the Collect All Support Data bundle through
the script editor or SMCli. The command to run is:
save storageSubsystem supportData file="c:\temp\filename.zip";
7.7.7 Media Scan
Media Scan is a background process that runs on all logical drives in the storage subsystem
for which it has been enabled. A media scan provides error detection on the disk drive media.
The Media Scan process scans all logical drive data to verify that it can be accessed. This is
enabled by default when creating a new logical drive. There is also an option to scan the
logical drive redundancy data during the Media Scan cycle.
Media Scan is not available for SSD drives. The menu option is grayed out for logical drives
with SSD drives.