IBM SPSS Data Collection Installation Manual Download Page 30

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Chapter 3

Dialer certification

Marketing Systems Group Pro-T-S dialer

Table 3-1

Marketing Systems Group Pro-T-S dialer certification

Feature

Status

Comments

Power Dialing

Passed

Group Dialing

Passed

Dialer Administration

Passed

PhoneInterviewing Login

Passed

Call Outcomes

Passed

Dialer Settings

Passed

Interviewer Quali

cation

Passed

Review Audio

Passed

Answering Machine Detection

Passed

VoIP

Passed

Phone Reports

Passed

Remote Mode

Passed

Fail-Over

Passed

Load Test

Passed

50 concurrent interviews

Benchmark

N/A

The Marketing Systems Group Pro-T-S dialer group dialing load test, with 50 concurrent
interviews, details are provided below:

Server version:

IBM SPSS Data Collection Server 6 Patch 1

Marketing Systems Group Pro-T-S installation kit:

Beta version 3

Concurrent interviews:

Loading mode:

1 interview per 5 seconds

Duration:

120 minutes

Project:

Multimode

Dialing mode:

Marketing Systems Group Pro-T-S group dialing

Dialer status:

Marketing Systems Group Pro-T-S demo dialer (50 local extensions and 10

remote extensions)

Table 3-2

Timing results

Timing

Max

Average

Time to login to IBM® SPSS® Data Collection

Interviewer Server Administration

1.065672

0.8497719

Time to start Phone Participants

2.019375

1.716981

Wait time

22.7458

3.140847

Time to start interview

6.714832

0.2868351

Summary of Contents for SPSS Data Collection

Page 1: ...i IBM SPSS Data Collection Server 6 0 1 Installation Guide...

Page 2: ...Adobe product screenshot s reprinted with permission from Adobe Systems Incorporated Microsoft product screenshot s reprinted with permission from Microsoft Corporation Licensed Materials Property of...

Page 3: ...rtfolio of business intelligence predictive analytics financial performance and strategy management and analytic applications provides clear immediate and actionable insights into current performance...

Page 4: ...Collection Interviewer Server installation information 16 Installation checklist 16 IBM SPSS Data Collection Interviewer Server system configurations 19 Installations using disk imaging or terminal s...

Page 5: ...Data Collection Interviewer Server for off line use 98 Improving stability when running IBM SPSS Data Collection Interviewer Server Administration off line 100 4 IBM SPSS Data Collection Survey Tabul...

Page 6: ...asswords 137 Recycling application pools 138 Updating the password for IBM SPSS Data Collection Survey Tabulation IBM SPSS Data Collection Survey Reporter Server Edition and IBM SPSS Data Collection A...

Page 7: ...luster custom instances that were created for the purpose of load balancing are no longer present on the servers 153 Installing the export components 153 Enabling security access for Microsoft Excel W...

Page 8: ...lection Interviewer Server but IBM SPSS Data Collection Interviewer Server Administration is still there 160 I ve uninstalled IBM SPSS Data Collection Interviewer Server but can t reinstall it 160 App...

Page 9: ...ion and IBM SPSS Data Collection Survey Reporter Server Edition x86 32 bit only IBM SPSS Data Collection Survey Reporter Developer Kit Before you start Before you attempt to install IBM SPSS Data Coll...

Page 10: ...is only supported when upgrading from a previous IBM SPSS Data Collection version Pentium class processor operating at 1GHz or faster 2GHz recommended 512MB RAM more recommended A hard disk with at l...

Page 11: ...bit edition or Microsoft Windows 7 Business or Enterprise Edition with Service Pack 1 x86 32 bit or x64 64 bit edition Pentium class processor running at 500MHz or faster 256MB or more of random acces...

Page 12: ...later recommended For Windows 512MB RAM For Wyse 32MB of random access memory RAM 128MB recommended A hard disk with at least 200MB of available disk space A 1024 x 768 or higher resolution graphics a...

Page 13: ...h ASP NET option Microsoft SQL Server on at least one machine For running the charting feature Microsoft Office Web Components OWC version 10 or later must be installed For more information about the...

Page 14: ...nction properly with the 32 bit version of Microsoft Office the IBM SPSS Data Collection 64 bit applications will only function properly with the 64 bit version of Microsoft Office For viewing charts...

Page 15: ...security setting of High will prevent all users from logging into IBM SPSS Data Collection Interviewer Server Administration thus preventing access to Survey Reporter Server Edition and Author Server...

Page 16: ...rnet Explorer 8 or above or Firefox 3 x or above Microsoft Internet Information Services IIS 7 0 or above with the ASP NET option Microsoft SQL Server 2005 or 2008 Microsoft Office Web Components OWC...

Page 17: ...Web Servers Interviewing Servers Accessories Servers Database Servers Scriptwriters machines Microsoft NET Framework 3 5 SP1 Yes Yes Yes No Yes Microsoft Internet Explorer 8 or above or Firefox 3 x o...

Page 18: ...Data Access Components MDAC 2 8 on your computer before you can install any of the IBM SPSS Data Collection Server applications If MDAC 2 8 in any language is not already installed the IBM SPSS Data C...

Page 19: ...page that provides downloads in the language of your choice E Follow the provided instructions to download Firefox Installing the Microsoft NET Framework Assistant add on If you want to run IBM SPSS D...

Page 20: ...ructions provided with the software Installing ASP NET manually Use the following steps if you need to install ASP NET manually on a 64 bit system E Open a command prompt and navigate to C WINDOWS Mic...

Page 21: ...Run as command to run the Internet Information Services Manager as an administrator E Open a Windows Command Prompt and enter the following runas user administrative_accountname mmc systemroot system...

Page 22: ...nformation about operation modes Note SQL Server 2005 comes in a number of different editions Since it is only the feature set that differs across editions you should be able to use IBM SPSS Data Coll...

Page 23: ...n us library 0dee24b3 09af 485b b5ed d4b879dcc8f61033 mspx mfr true Installing Microsoft Visual C 2008 Redistributable Package x86 32 bit or x64 64 bit You must have Microsoft Visual C 2008 Redistribu...

Page 24: ...simple task list designed for printing and does not provide links to the topics in this document Upgrade notes IBM SPSS Data Collection Interviewer Server 6 0 1 is not compatible with earlier versions...

Page 25: ...r requires Log on as a service and Log on as a batch job security settings Create the Running User on all machines Optional Create the Anonymous Access User on all machines Create the Data Collection...

Page 26: ...browser Set up automatic NT login for Interviewer Server Administration users who use the Firefox browser For users who will run Interviewer Server Administration using the Firefox browser on the WYS...

Page 27: ...akes the first machine hosting the service the Primary Interviewer Server and the second machine the Secondary Interviewer Server Accessories Service Hosts Internet Information Server IIS and stores I...

Page 28: ...ception of the Operating System and Microsoft subcomponents disk imaging installation techniques such as those accomplished with Symantec s Ghost or PowerQuest s Drive Image cannot be used for IBM SPS...

Page 29: ...Visualization 5 6 IBM SPSS Data Collection 6 If you are using a version of Dimensions prior to release 5 5 you must first uninstall the older version before installing Data Collection 6 0 1 applicati...

Page 30: ...up Pro T S dialer group dialing load test with 50 concurrent interviews details are provided below Server version IBM SPSS Data Collection Server 6 Patch 1 Marketing Systems Group Pro T S installation...

Page 31: ...Sytel dialer group dialing load test with 50 concurrent interviews details are provided below Hardware environment Single machine Intel Core 1 86Ghz 4GB RAM Software environment Microsoft Windows Ser...

Page 32: ...lling User as the Running User if you wish Create a user that can be used for anonymous IIS access to Interviewer Server applications This user will be referred to as the Anonymous Access User in the...

Page 33: ...the signal If the machines cannot communicate you will see the message Request timed out E Repeat this step for each other machine in the cluster Checking that DCOM is enabled Carry out the following...

Page 34: ...f any messages the system has displayed and then try to resolve the problem before trying to create a test DSN again E Return to the ODBC Data Source Administrator dialog box Select the test DSN you h...

Page 35: ...nts the appropriate local access on each of the servers on which Interviewer Server will be installed Note If you are using machines in different domains the Installing and Running Users must be visib...

Page 36: ...Users or Groups dialog box E Click OK again to return to the Local Security Settings window E Close the Local Security Settings window E Open your SQL administration program and grant the Installing...

Page 37: ...roup that you create for IBM SPSS Data Collection users It must also have the same privileges as the local ASPNet account If you are installing Interviewer Server on machines within a domain you shoul...

Page 38: ...hat follow describe the process for single machine installations The procedure for workgroup and domain installations is similar If you are installing Interviewer Server on machines within a workgroup...

Page 39: ...Interviewer Server through a firewall certain ports on the firewall must be open Firewall between the Internet and the web server All communication between the browser and the Interviewer Server Web...

Page 40: ...nment you must ensure that TCP port 65100 is open via the Windows firewall Refer to you Windows Server 2008 documentation for information on opening ports Ports used by IBM SPSS Data Collection produc...

Page 41: ...back up or make images of all machines on which you will be installing IBM SPSS Data Collection Interviewer Server software before you run the installation program This ensures that you will be able...

Page 42: ...ins must trust one another that is be bidirectional so the users and group that you choose during the installation will be visible in both domains The installation procedure uses Domain Running User D...

Page 43: ...r installation information Installation flowchart This flowchart provides an overview of the questions you will be asked during the installation Each box in the flowchart corresponds to a dialog box t...

Page 44: ...36 Chapter 3 Figure 3 1 Installation Flowchart...

Page 45: ...tion Interviewer Server option and choose the appropriate services and utilities to be installed Possible Interviewer Server options are as follows Accessories Service Installs the Accessories Service...

Page 46: ...ame and password for the Interviewer Server Administration Administrator You can also select whether or not to enable integrated Windows login Refer to the topic Configuring for Single Sign on in the...

Page 47: ...cled or shut down anyone using Interviewer Server Administration activities at that time will have to restart their session in order to continue working To place Interviewer Server in its own applicat...

Page 48: ...nd you need to restart that machine Interviewer Server Administration becomes effectively unusable by anyone on any other machine until the service machine has restarted Updating the registry after mo...

Page 49: ...rative Tools Local Security Policy Local Policies located in the left panel Security Options located in the left panel System cryptography Use FIPS compliant algorithms located in the right panel 2 Do...

Page 50: ...the name of the database server you have chosen to use If these settings are correct click Next If not click Back and step back through the pages to make the necessary changes During the installation...

Page 51: ...eed to create a hosts file on each server so that each IP address is associated with a name that you can use in the site preparation file If you use IP addresses you will not be able to enter the serv...

Page 52: ...ts for Surveys mrTables Survey Tabulation Reports for Surveys Reporter Survey Reporter Server Edition Reports for Surveys Components Dimensions Component Pack Survey Reporter Developer Kit N A Author...

Page 53: ...ies session engines and Web services Depending on what you chose to install on the Select Features page you may be presented with a combination of the Interviewer Server Administration Virtual Directo...

Page 54: ...Alternatively if you do not want to use the Email activity or do not have the required information at hand click I want to configure my email settings later In either case click Next to move to the ne...

Page 55: ...omatically inherited so the Internet Information Services Configuration screen will not appear E On the Choose Destination Location page choose the folder in which you want to install Interviewer Serv...

Page 56: ...ocal FileMgt_RootFolderUNC HKEY_LOCAL_MACHINE SOFTWARE SPSS DimensionNet InstallOptions FMRoot_UNC and HKEY_LOCAL_MACHINE Software SPSS mrInterview 3 InstallOptions FMRoot_UNC E The Choose the locatio...

Page 57: ...wer Server Administration administrators can supply users these new temporary passwords in a manner that is in accordance with their business practices The MustChangePasswordAtNextLogin setting is ena...

Page 58: ...ta Collection Interviewer Server services on each machine named in the site preparation file The first machine on which you install IBM SPSS Data Collection Interviewer Server must be one that runs th...

Page 59: ...s and provides options for configuring the number of Web services for the selected Web servers For more information see the topic Virtual directory session engine and Web service registration on p 69...

Page 60: ...eans that if the Interviewer Server Administration process is recycled or shut down anyone using Interviewer Server Administration activities at that time will have to restart their session in order t...

Page 61: ...Click Permissions and select Full control for the Everyone group 5 Click OK to save your changes 6 Select the Security tab add the Interviewer Server group only if it is not already present and select...

Page 62: ...stallation the installation process will not let you deselect the Configure for FIPS 140 2 Compliance option If you no do not want the installed applications to be FIPS 140 2 compliant you must manual...

Page 63: ...er that is running Windows 7 or Windows Server 2008 R2 and FIPS enabled you cannot run an ASP NET 3 5 based application that use a ScriptManager control You can download a Microsoft Hotfix https conne...

Page 64: ...each server so that each IP address is associated with a name that you can use in the site preparation file If you use IP addresses you will not be able to enter the server license code when you use t...

Page 65: ...emote Administration Web Reports for Surveys mrTables Survey Tabulation Reports for Surveys Reporter Survey Reporter Server Edition Reports for Surveys Components Dimensions Component Pack Survey Repo...

Page 66: ...rvices Depending on what you chose to install on the Select Features page you may be presented with a combination of the Interviewer Server Administration Virtual Directory Configuration Interview Ses...

Page 67: ...er of your Email SMTP server Alternatively if you do not want to use the Email activity or do not have the required information at hand click I want to configure my email settings later In either case...

Page 68: ...ternet Information Services Configuration screen will not appear E On the Choose Destination Location page choose the folder in which you want to install Interviewer Server The default is INSTALL_FOLD...

Page 69: ...erview 3 InstallOptions FMRoot_Local FileMgt_RootFolderUNC HKEY_LOCAL_MACHINE SOFTWARE SPSS DimensionNet InstallOptions FMRoot_UNC and HKEY_LOCAL_MACHINE Software SPSS mrInterview 3 InstallOptions FMR...

Page 70: ...nistrators can supply users these new temporary passwords in a manner that is in accordance with their business practices The MustChangePasswordAtNextLogin setting is enabled which forces users to cha...

Page 71: ...now Installing the IBM SPSS Data Collection Interviewer Server services on each machine named in the site preparation file The first machine on which you install IBM SPSS Data Collection Interviewer S...

Page 72: ...nfiguring the number of Web services for the selected Web servers For more information see the topic Virtual directory session engine and Web service registration on p 69 E The Permissions Settings pa...

Page 73: ...quired Selecting this option means that if the Interviewer Server Administration process is recycled or shut down anyone using Interviewer Server Administration activities at that time will have to re...

Page 74: ...ull control for the Everyone group 12 Click OK to save your changes 13 Select the Security tab add the Interviewer Server group only if it is not already present and select Full control for the Interv...

Page 75: ...PS 140 2 compliant prior to installation the installation process will not let you deselect the Configure for FIPS 140 2 Compliance option If you no do not want the installed applications to be FIPS 1...

Page 76: ...NET Framework 3 5 SP1 is installed on a computer that is running Windows 7 or Windows Server 2008 R2 and FIPS enabled you cannot run an ASP NET 3 5 based application that use a ScriptManager control Y...

Page 77: ...orm parameters Depending on the username and ticket httpModules SingleSignOnModule handles the creation of the ASP NET authentication ticket E The activity instance is exited Upon exiting an activity...

Page 78: ...ne Configuration dialog displays and provides options for configuring the number or session engines for the selected Interviewer Servers When a cluster type installation is selected the Machine Name l...

Page 79: ...number of Web services for the selected Machine Name You can enter any number in the range of 1 through 64 E Click Update to save your changes The selected machine names are updated to work with the...

Page 80: ...Load Tool Configure the Interviewer Server Administration Email activity Increase the number and or size of the log files Create a hosts file that will allow Interviewer Server services to communicat...

Page 81: ...nent Services Computers My Computer DCOM Config E In the left hand frame right click LogBck02 and select Properties This opens the LogBckO2 Properties dialog box E Select the Security tab E In the Acc...

Page 82: ...ft frame click Activities E Depending on the application expand the Phone IBM SPSS Data Collection Survey Reporter or IBM SPSS Data Collection Survey Tabulation activity then expand the Features optio...

Page 83: ...on that machine so that they have access to the log file folder If you have installed the Web Service on machines that have multiple IP addresses and web sites configured for each IP address replace...

Page 84: ...u can test this by opening a browser on the Web server and accessing the URL If the URL set by the installer cannot be accessed from the local machine you may need to replace the machine name with a f...

Page 85: ...e see the Access Levels in Survey Tabulation topic in the Survey Tabulation Technical Documentation section of the IBM SPSS Data Collection Developer Library Before you can add users and roles and set...

Page 86: ...oles always check whether the activity has security controlled features and consider who needs access to these features The default may be that no one except administrators have access which is probab...

Page 87: ...folders named in the Directory setting in HKEY_LOCAL_MACHINE SOFTWARE SPSS DimensionNet Log and HKEY_LOCAL_MACHINE Software SPSS mrInterview 3 Log in the registry The default for both keys is INSTALL...

Page 88: ...nagement This opens the Computer Management window E Expand Local Users and Groups click Groups E In the right hand frame right click the Data Collection group that you created for installing Intervie...

Page 89: ...ed on machines running the Accessories or Interviewing service and are as follows ImageCacheURL DimensionsInterviewUrl FileManagerWebserviceUrl must always be changed if users need to activate project...

Page 90: ...to access IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition on an IBM SPSS Data Collection Interviewer Server the Survey Reporter Server Editio...

Page 91: ...m 30 to 300 seconds Refer to the Microsoft Knowledge Base Article 319502 at http support microsoft com kb 319502 en us http support microsoft com kb 319502 en us for more information on changing these...

Page 92: ...ccess permissions for the FMRoot folder and all its subfolders so that all members of the IBM SPSS Data Collection group have access to those folders However a problem with the Windows operating syste...

Page 93: ...rewall Set up your Web site to use SSL Change the Interview Engine load balancing algorithm used to distribute interviews to the Interview Service machines If you are using SQL Server 2005 or 2008 and...

Page 94: ...story tables type the following for each history table in the database CONSTRAINT Participants_ProjectName_HistoryTable_pk PRIMARY KEY CLUSTERED Id CREATE NONCLUSTERED INDEX Participants_ProjectName_H...

Page 95: ...be queued and interviewers will have to wait longer than necessary to receive numbers You can reduce the likelihood that this will happen by increasing the resources available for processing requests...

Page 96: ...mber of projects that are running simultaneously where it can highlight potential problems with system loading before the projects go live It can also be used it to test and evaluate the effect of cha...

Page 97: ...e and EmailServerPort in the right hand frame E If the properties exist but have no values define their values as follows Select the property In the lower frame on the right of the screen type the app...

Page 98: ...Edit DWORD Value dialog box enter the new value E Close the Registry Editor Creating a Hosts file for running IBM SPSS Data Collection Interviewer Server through a firewall If you have installed IBM...

Page 99: ...e You can enter any name you like here but it is a good idea to enter a name that can be recognized later Click Next E On the Organization Information page enter a name of your choice in both fields a...

Page 100: ...tificate Services Step by Step Guide http technet microsoft com en us library cc772393 WS 10 aspx for more information E Request an Internet server certificate in Microsoft Internet Information Servic...

Page 101: ...terviews are evenly distributed across machines running the Interviewing Service If you find that the default algorithm does not suit your requirements you may change it Refer to Load Balancing Interv...

Page 102: ...ntGUI showexistingonly false SampleManagementGUI E Save your changes and close the file For further information about SampleMgtGUI Config xml refer to Controlling Access to Sample Data in the IBM SPSS...

Page 103: ...Developer Library in Chapter 4 on p 128 Things you must do on local machines If Phone Reports users will need to create charts enable the charting facility Enabling pop ups and file downloads Enable...

Page 104: ...1 2 Enable access to charts for users and roles Running the chart configuration program E Use Windows Explorer to locate the executable file ChartConfiguration exe By default this is installed in INST...

Page 105: ...ides the first time it is unable to download a file The changes made at this point enable all subsequent file downloads in Interviewer Server For example when a user runs Export Data and chooses to do...

Page 106: ...me of the Interviewer Server Administration server If your site has more than one Interviewer Server Administration server type a list of names separated by commas Changing font settings for Firefox o...

Page 107: ...e pathname with INSTALL_FOLDER IBM SPSS DataCollection 6 Interviewer Server FMRoot E Select InterviewCacheUNC and replace the pathname with INSTALL_FOLDER IBM SPSS DataCollection 6 Interviewer Server...

Page 108: ...008 E From the Control Panel go to Add Hardware This starts the Add Hardware wizard E On the Welcome page click Next E On the Is the hardware connected page choose Yes I have already connected the har...

Page 109: ...If necessary install the required software E Create the users and the user group For more information see the topic Creating the users and the user group on p 109 E If running Survey Tabulation Survey...

Page 110: ...soft Visual C 2008 Redistributable Package x86 32 bit only on machines running Survey Reporter Server Edition or Author Server Edition Create users and groups Create installing user Create running use...

Page 111: ...M SPSS Data Collection Survey Tabulation IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition with IBM SPSS Data Collection Interviewer Server on a...

Page 112: ...r Edition or Author Server Edition is installed When you are installing onto machines in different domains the domains must trust one another that is be bi directional When you install Survey Tabulati...

Page 113: ...t the template with the appropriate values for the installation questions In the response file template note the entry BootOption 3 for the dialog sdFinishReboot This means that the PC automatically r...

Page 114: ...ications If you choose domain user you must update NOT_SET as your domain name if you choose to use workgroup user you must keep the setting ANONYMOUSUSERDOMAIN NOT_SET AnonymousUserDomain NOT_SET Ano...

Page 115: ...password file path when upgrading from a previous version to version 6 0 1 EnableFIPS FALSE PasswordUpgrade TRUE NewPasswordPath C Program Files Common Files IBM SPSS DataCol lection 6 Installer DlgC...

Page 116: ...erNum WebServer1 WebServiceNum1 Result 1 For single machine installations or cluster installations on the secondary machines WebServiceNum The settings are used to define the number of Web services on...

Page 117: ...e installing only Survey Tabulation Survey Reporter Server Edition Author Server Edition or Interviewer Server in a single machine installation you need to create a number of users and a user group as...

Page 118: ...User and Running User so that they are valid for all machines in the domain If you are using machines in different domains the Installing User and Running User must be visible and trusted on all those...

Page 119: ...This opens the Log on as a service Properties dialog box E Click Add E In the list of names choose the user name you created earlier and then click Add E Click OK to close the Select Users or Groups...

Page 120: ...Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition and IBM SPSS Data Collection Interviewer Server you must use the same Anonymous Access User for all product...

Page 121: ...nes in the domain For workgroup installations the group must exist on all machines that will run Survey Tabulation Survey Reporter Server Edition or Author Server Edition Creating a new group single m...

Page 122: ...which port is being used and for more information about named SQL instances in general refer to http groups google nl groups q connecting to second SQL instance through firewall hl nl lr selm uGvO htt...

Page 123: ...e Phone Interviews Remote Administration Survey Tabulation Survey Reporter Server Edition Author Server Edition If you selected to install the Interview Service feature the Interview Session Engine Co...

Page 124: ...e E On the DPM User Admin Details screen enter a name and password for the Interviewer Server Administration Administrator If Interviewer Server has been installed this user will already exist and the...

Page 125: ...mrInterviewPool application pool If you want processes to recycle and or shut down after so many minutes select the appropriate option and enter the number of minutes elapse time required Selecting th...

Page 126: ...inistrators can supply users these new temporary passwords in a manner that is in accordance with their business practices The MustChangePasswordAtNextLogin setting is enabled which forces users to ch...

Page 127: ...on post installation tasks After you install IBM SPSS Data Collection Survey Tabulation IBM SPSS Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition there...

Page 128: ...ion 6 Interviewer Server Administration E Double click the file name to run the program then check the Display Charts in Interviewer Server Administration box and click OK Enabling access to charting...

Page 129: ...llection Survey Tabulation TabulationFullAccess TabulationMediumAccess and TabulationMinimumAccess Each role is set up with the appropriate Interviewer Server Administration activities and features Yo...

Page 130: ...may be able to restrict access to certain features within the activity to a subset of users When you assign activities to roles you are prompted to specify which activity features should be available...

Page 131: ...t the Security tab E In the Launch and Activation Permissions frame click Edit This opens the Launch Permissions dialog box E Click Add This opens the Select Users or Groups dialog box E Click Locatio...

Page 132: ...ion when the default settings are used This can result in the loss of all the work you have done in the current session of Survey Tabulation Survey Reporter Server Edition or Author Server Edition To...

Page 133: ...nternet Options dialog box In the Browsing section ensure that Show friendly HTTP error messages is unchecked In the Security section ensure that Do not save encrypted pages to disk is unchecked For m...

Page 134: ...ions when you will need to do this You install IBM SPSS Data Collection Interviewer Server IBM SPSS Data Collection Survey Tabulation or IBM SPSS Data Collection Survey Reporter onto a machine that al...

Page 135: ...browser settings so that encrypted pages are saved to disk To do this E Open your browser and select Tools Internet Options E In the Internet Options dialog box click the Advanced tab and scroll down...

Page 136: ...on Application Framework for building your own Interviewer Server Administration applications Distributed Property Management DPM and DPM Explorer File management Files that control how Interviewer Se...

Page 137: ...e service 2 Go to C Program Files Common Files IBM SPSS DataCollection 6 Documentation ibm_help eclipse and delete the workspace directory 3 Open the configuration directory and delete the four child...

Page 138: ...r 6 0 1 or IBM SPSS Data Collection Survey Tabulation 6 0 1 The source code and executable files for three Visual Basic NET applications DM Query WinDMSRun and DPM Explorer NET To run the WinDMSRun ex...

Page 139: ...n Author Server Edition Updating passwords for IBM SPSS Data Collection Interviewer Server components and services IBM SPSS Data Collection Survey Tabulation only Running the variable edits migration...

Page 140: ...ew server Manually update files on the primary server To add a new Interviewing Server to an existing cluster with live respondents without disrupting the service for respondents currently taking surv...

Page 141: ...om the File Management folder FMRoot Master into the new server s Projects folder E At a command prompt type RegIntSvr e to register and enable the interviewing server Adding session engines to an IBM...

Page 142: ...to the mrIEngWS2 folder that you created earlier and select mrIEngWS dll You will need to enclose the path in double quotation marks so it may look like this INSTALL_FOLDER IBM SPSS DataCollection 6 I...

Page 143: ...e default session engine usually INSTALL_FOLDER IBM SPSS DataCollection 6 Interviewer Server Server mrIEngWS mrIEngWS dll and to any other interview session engines named in the Phone Participants or...

Page 144: ...The program displays a message confirming that all passwords have been changed Deleting or truncating SQL log files Deleting or truncating log files prevents them from becoming too large and possibly...

Page 145: ...alue http servername PortNumber SPSSMR ImageCache ImageCache aspx As with the registry settings you will either add remove or change the PortNumber parameter in these definitions depending on what cha...

Page 146: ...ewing Service E Navigate to INSTALL_FOLDER IBM SPSS DataCollection 6 Interviewer Server Server mrIWeb and open Web config E Replace the default registration password stored in RegistrationPW with a pa...

Page 147: ...rver Edition and IBM SPSS Data Collection Author Server Edition run using the name and password of the Running User specified during the installation procedure Many companies have a policy of regularl...

Page 148: ...n transfer them between Survey Tabulation IBM SPSS Data Collection Base Professional and IBM SPSS Data Collection Survey Reporter without losing variable edits or filters that have been added in Surve...

Page 149: ...de tool sets the VariableEditsMigratedToMTD property on the Survey Tabulation application in DPM to true to indicate that all projects have been upgraded Migrating information for a specific table doc...

Page 150: ...142 Chapter 5 The results of the migration process are recorded in a log at the bottom of the window You can copy the information from this log and save it to a file as a record of the upgrade process...

Page 151: ...ks Add remove features on the local machine IBM SPSS Data Collection Load Tool Phone Interviews Remote Administration and so on Add remove servers to an existing cluster Note that adding servers via t...

Page 152: ...lders associated with the products the applications will not be properly removed and you may have problems installing or removing later versions After you installed IBM SPSS Data Collection Server app...

Page 153: ...Data Collection Survey Reporter Server Edition or IBM SPSS Data Collection Author Server Edition is installed from the Interviewer Server there are a number of files that need to be manually removed...

Page 154: ...named in the site preparation file Check that you have shared the folder and that you have assigned permissions for the Installing User and the IBM SPSS Data Collection Group For more information see...

Page 155: ...manually as follows E Open a command prompt and go to the directory on the CD containing the installation program IBMSPSSDataCollectionServer exe E To log just the application part of the installatio...

Page 156: ...tab will use the first session s settings and will not allow you to launch an additional IBM SPSS Data Collection Interviewer Server Administration or IBM SPSS Data Collection Interviewer Server sessi...

Page 157: ...ue using IBM SPSS Data Collection Server applications If the location of the Web site on which you installed IBM SPSS Data Collection Server applications changes after installation you will need to mo...

Page 158: ...ame right click SPSSMR and select Properties This opens the SPSSMR Properties dialog box E In the Application Settings frame click Remove The text box is greyed out and the button name changes to Crea...

Page 159: ...ect the Action tab E Select Send the original host header to the publishing server instead of the actual one E Click OK For further information refer to http support microsoft com kbid 838252 http sup...

Page 160: ...and install the latest Windows updates from the Microsoft web site E If you are using Windows XP and the error still persists and you now see the message The procedure entry point SetFileSecurityI co...

Page 161: ...ry to install the export components from the IBM SPSS Data Collection Server DVD ROM In some cases however the security settings in your browser may prevent Survey Tabulation from downloading the comp...

Page 162: ...s on your local machine You can then select export options from Survey Tabulation Installing the export components from the command line E Open a Windows Command Prompt Start All Programs Accessories...

Page 163: ...Settings E In Excel additionally click Macro Settings E Select the Trust access to the VBA project object model check box E Click OK to apply the setting E Close Excel Word or PowerPoint For more info...

Page 164: ...are not able to install or run Survey Reporter Server Edition and Author Server Edition Users who log in with Windows user names cannot activate projects If you have installed IBM SPSS Data Collectio...

Page 165: ...e Application Configuration dialog box opens On the Mappings tab click Add The Add Edit Application Extension Mapping dialog box opens In Executable browse to INSTALL_FOLDER IBM SPSS DataCollection 6...

Page 166: ...Length setting in the web config file for the IBM SPSS Data Collection Survey TabulationFrontend and WebService The Survey TabulationFrontendweb config file is located at C InetPub wwwroot SPSSMR mrTa...

Page 167: ...0 for Chinese enter a value of 936 for Japanese enter a value of 932 Refer to Encoding Class http msdn microsoft com en us library system text encoding aspx on the Microsoft MSDN site for more informa...

Page 168: ...l IBM SPSS Data Collection Interviewer Server the uninstallation procedure checks whether there are any other installed products that use IBM SPSS Data Collection Interviewer Server Administration and...

Page 169: ...because it is required by other applications check again that there are no Data Collection programs listed under Add Remove Programs If not continue with the clean up checklist Registry Product keys H...

Page 170: ...e sure they are removed Export files c WINDOWS Downloaded Program Files This folder may contain some export files from IBM SPSS Data Collection Survey Tabulation or the Phone Reports activity Delete a...

Page 171: ...MLib QuotaRuntimeLib SPSSMR Utilities BackupAnd Restore Dom MDMMGRLib RAP SPSSMR Web MDMToolsLib RegIntSvrLib TomLib MDSC RemoteUtilities Upgrade_3 0 MEOWMONILERLib Scripting UpgradeCati_3_0 mrEngineM...

Page 172: ...h provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMP...

Page 173: ...garding IBM s future direction or intent are subject to change or withdrawal without notice and represent goals and objectives only This information contains examples of data and reports used in daily...

Page 174: ...166 Appendix A Other product and service names might be trademarks of IBM or other companies...

Page 175: ...ee FMRoot 148 errors when pinging 148 Compatibility View 158 Configurations supported 33 configure multiple IBM SPSS Data Collection Interviewer Server Administration virtual directories 69 multiple s...

Page 176: ...ver installation instructions 1 log files 160 IBM SPSS Data Collection Server 6 0 1 cluster upgrade 153 IBM SPSS Data Collection Server 6 0 1 Installation Instructions before you start 1 IBM SPSS Data...

Page 177: ...2 DCOM permissions on scriptwriters machines 73 95 login IBM SPSS Data Collection Interviewer Server Administration 156 Machines restarting all in a cluster 131 Machines with multiple IP addresses 80...

Page 178: ...signing activities to 78 122 Running User creating 26 Running User creating 110 Sample tables indexing to improve performance 85 SampleMgtGUI Config xml server availability with SQL Server 2005 and na...

Page 179: ...ual directories configure multiple 69 virtual directory registration 69 virtualization environment requirements 21 Web servers registering Interview servers with 83 TCP IP registry settings 83 Web ser...

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IBM SPSS Data Collection, Installation Manual

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Summary of Contents for SPSS Data Collection

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