IBM IntelliStation Z Pro 6221, Hardware Maintenance Manual

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Software problem
Symptom FRU/action
Suspected software problem.
1. To determine if problems are caused by the software, verify that:
v
The computer has the minimum memory needed to use the software. For
memory requirements, see the information that comes with the software.
Note: If you have just installed an adapter or memory, you might have a
memory address conflict.
v
The software is designed to operate on the computer.
v
Other software works on the computer.
v The software that you are using works on another system.
If you received any error messages when using the software program, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
2. If you have verified these items and the problem remains, contact your place of
purchase.
Universal Serial Bus (USB) port problems
Symptom FRU/action
A USB device does not work.
v
Verify that:
– You are not trying to use a USB device during POST if you have a standard
(non-USB) keyboard attached to the keyboard port.
Note: If a standard (non-USB) keyboard is attached to the keyboard port, the
USB is disabled and no USB device will work during POST.
– The correct USB device driver is installed.
– The operating system supports USB devices.
TechConnect
®
CD Action
Can’t start TechConnect CD. Be sure you’re starting the CD on a system with Microsoft Windows installed.
Can’t view publications from
TechConnect CD, or text is
unreadable.
Be sure you have the Adobe reader installed (available from the TechConnect CD).
Diskette Factory CD Action
Get “time out” or “Unknown
host” errors
Be sure you have access to the Internet through FTP directly.
POST error codes
In the following error codes, X can be any number or letter.
Error code/symptom FRU/action
062
(Three consecutive boot
failures using the default
configuration.)
1. Run Configuration/Setup.
2. Battery.
3. System board.
4. Microprocessor.
96
IBM IntelliStation Z Pro Type 6221: Hardware Maintenance Manual