IBM IntelliStation E Pro 6836, User Manual

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Chapter 6. Solving problems
This section provides basic troubleshooting information to help you resolve some
problems that might occur with your system.
If you cannot locate and correct the problem using the information in this section,
refer to “Getting information, help, and service” on page 104 for more information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
v
POST beep codes
The power-on self-test beep codes indicate the detection of a problem. See
“POST” on page 78 for more information.
v
Diagnostic programs and error messages
The system diagnostic programs are stored on the Device Drivers and IBM
Enhanced Diagnostics CD. These programs are the primary methods of testing the
major components of your computer. See “Diagnostic programs and error
messages” on page 79 for more information.
v
Troubleshooting charts
These charts list problem symptoms and steps to correct the problems. See the
“Troubleshooting charts” on page 88 for more information.
v
Customized support page
You can create a customized support page on the World Wide Web that is
specific to your hardware, including frequently asked questions, parts
information, technical hints and tips, and downloadable files. In addition, you
can choose to receive e-mail notifications whenever new information becomes
available about your registered products.
After you register your IntelliStation products, you can diagnose problems using
the IBM Assistant, and you can participate in the IBM discussion forum. For
more detailed information about registration for your IBM products, visit the
following addresses on the Web:
– http://www.ibm.com/pc/register
– http://www.ibm.com/pc/support
© Copyright IBM Corp. 2000
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