Preface
viii
IBM Warranty
IBM warrants that each machine 1) is free from defects in materials and
worksmanship and 2) conforms to IBM’s Official Published Specifications.
IBM calculates the expiration of the warranty period from the machine’s
date of installation. The date on your receipt is the date of installation,
unless IBM or your reseller informs you otherwise.
During the warranty period, IBM or your reseller will provide warranty
service under the type of service designated for the machine and will
manage and install engineering changes that apply to the machine. IBM or
your reseller will specify the type of service.
For a feature, conversion, or upgrade, IBM or your reseller may require that
the machine on which it is installed be 1) the designated, serial-numbered
machine and 2) at an engineering-change level compatible with the features,
conversion or upgrade. Some of these transactions (called “Net-Priced”
transactions) may include additional parts and associated replacement
parts that are provided on an exchange basis. All removed parts become
the property of IBM and must be returned to IBM.
Replacement parts assume the remaining warranty of the parts they
replace.
If a machine does not function as warranted during the warranty period,
IBM or your reseller will repair or replace it (with a machine that is at least
functionally equivalent) without charge. If IBM or your reseller is unable to
do so, you may return it to your place of purchase and your money will be
refunded.
If you transfer a machine to another user, warranty service is available to
that user for the remainder of the warranty period. You should give your
proof of purhcase and this statement to that user.
Warranty Service
To obtain warranty service for the machine, you should contact your reseller
or call IBM. In the United States, call IBM at
1-900-IBM-SERV (426-7378)
In Canada, call IBM at
1-800-465-6666
. You may be
required to present proof of purchase.
Depending on the machine, the service may be 1) a “Repair” service at your
location (called “On-site”) or at one of IBM’s or a reseller’s service locations
(called “Carry-in”) or 2) an “Exchange” service, either On-site or Carry-in.
When a type of service involves the exchange of a machine or part, the item
IBM or your reseller replace becomes its property and the replacement
becomes yours. The replacement may not be new, but will be in good
working order and at least functionally equivalent to the item replaced.
It is your responsibility to:
