IBM 56K Modem, Installation Manual

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56K Modem Internet Kit
7-2
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Description of the problem
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Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
Step 3: Placing the Call to IBM
Technical support is available during the warranty period to answer any
questions about your new IBM option. Support response time will vary
depending on the number and nature of calls received.
Marketing, installation, and configuration support will be withdrawn from the
PC Company HelpCenter 90 days after the option has been withdrawn from
marketing.
If you call 90 days after the date of withdrawal or after your warranty has
expired, you might be charged a fee. Additional support is available through
the IBM PC Company automated Fax system, the PC Company Web Page,
the PC Company Electronic Bulletin Board System and HelpWare offerings.
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The IBM web site at “http://www.pc.ibm.com
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The IBM Fax system at (800) 426-3395 or (919) 517-0011
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The IBM BBS system at (919) 517-0001
For the support telephone and support hours by country, refer to the following
table or to an optional enclosed technical support insert. If the number is not
provided in the table or insert, contact your IBM reseller or IBM marketing
representative.
Support 24 hours a day, 7 days a week
Canada
1-800-565-3344
United States / Puerto Rico 1-800-772-2227