IBM 56K Modem, Installation Manual

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56K Modem Internet Kit
6-4
9. After you know what IRQ settings are available. Reinstall your
modem following the directions in the Installing drivers for Windows
95/98 chapter. Once your modem is properly installed, make sure you
have the correct COM port and IRQ settings in your software and/or in
the Windows Device Manager.
Possible Solution
You may not be using Windows-based communications software. The
modem requires Windows based software. Some Windows-based
communications and Internet software use a DOS-based dialer. Check
with the software company. You may want to
Testing Your Modem
section to verify that the modem is operating correctly independently of
the communications software.
Problem
The modem will not go off hook to dial (no dial tone), or does not
answer the phone
Possible Solution
You may have plugged your modem’s phone cord into the wrong jack
on the modem. Make sure the phone cord is plugged into a jack
labeled with the picture:
Possible Solution
You might have a bad phone cord connection to your modem. The
phone cord should be plugged correctly into the jack on the modem (as
described in the previous paragraph) and the wall phone jack. Use the
phone cord included with your modem if possible. Ensure both ends of
your phone cord are solidly inserted.
Possible Solution
Your phone jack may have been wired incorrectly in the wall. Plug in
an analog phone into the wall jack. If you don’t get a dial tone contact
your telephone company. Ask them to make sure the tip and ring are
on the inside pair of wires.
Possible Solution
You may have devices between the modem and the phone jack. There
should be no line splitters, fax machines, or other devices between the
modem and the wall jack.
Possible Solution
You may have a poor line connection. Place the call again. Calls are
routed differently each time.