IBM 56K Modem, Installation Manual

Page: 54 / 68

56K Modem Internet Kit
7-1
Part 7 : Help and Service Information
Step 1: Try to solve the problem.
Refer to the readme file that is included with you software drivers diskette.
This file contains additional information that is not in the modem installation
guide. You can also visit the IBM website for the latest information:
http://www.pc.ibm.com/options/modems/56kmodem.html
The modem was completely tested for proper operation at the factory before
packaging for shipment. If the modem does not respond to the commands
described in
Testing your modem , please try the following:
•
Ensure that the modem is properly seated in your computer by removing
and re-inserting the modem.
•
Verify that the COM port specified in your communications software is
the same as the COM port to which your modem is set.
•
Ensure that the communications software is installed properly. Follow
the installation instructions for the communications application carefully,
and check the documentation for any additional information pertaining to
your system.
•
Check with your system’s manufacturer to determine if system BIOS
supports this feature or if updates are required.
•
Refer to the troubleshooting section in this manual.
Step 2: Preparing for the Call
To assist the technical support representative, have available as much of the
following information as possible:
•
Computer manufacturer and computer model.
•
Option number.
•
Option name.
•
Serial number (if available).
•
Proof of purchase (including date and place).
•
Exact wording of the error message (if any)