IBM 56K Modem, Installation Manual

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56K Modem Internet Kit
6-1
Part 6 : Troubleshooting
Read this section first before calling IBM!
Problem
:
Windows 95/98 Plug and Play (PNP) does not detect your modem.
You have installed the modem and Windows has restarted, but you
see only your normal desktop. You do not see any screens indicating
new hardware has been detected.
Possible Solution
Modem may not be physically plugged in. Shut down computer Re-
seat modem solidly and turn computer back on.
Possible Solution
Have up just upgraded from Windows 3.1x or have you just reinstalled
Windows 95?
Some users have experienced problems with getting the 56K Internet
Modem recognized after reinstalling Windows 95 with the 56K modem
physically in the system. When Windows 95 searches for installed
devices, after a new install it skips the 56K modem. The correct thing
to do is to make sure the modem is removed prior to installing
Windows 95. However, if the modem was left in the during the
Windows 95 installation, you should first try unistalling the modem and
rebooting the system. Follow the instructions starting on page 3-9 to
uninstall the modem. Then when the modem is added back to the
system, Windows 95 will detect the modem correctly. If that does not
work, the only solution is to remove the modem and reinstall Windows
95 again with the modem physically removed from the system. Then
add the modem back and let Windows 95 detect it.
There is a situation where the modem may not be detected. If the
modem install process did not complete, or an uninstall was done
without using the modem uninstall process, the modem will not be
detected when the system is restarted. The solution for this situation is
to remove all references to the modem from Windows 95. Follow
Windows 95 instructions for removing modem devices from one to
three areas, under the modem Icon in the control panel, device
manager and or the Windows 95 registry.
Possible Solution
The Plug and Play installation was not successful. Try the following: