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56K Modem Internet Kit

2-1

Part 2 :

Introduction

Important!

This modem will

not

function in DOS Real Mode, OS/2, or Windows NT.

This modem will only work with a Windows 3.1x or Windows 95 or 98
operating systems.

Package contents

Before getting started, make sure that you have the following items that were
included with your package.

•

An internal IBM 56K Modem

•

Communications Software on CD-ROM disc

•

RJ11 Phone Cord

•

Support diskette containing drivers

•

A microphone.

•

Program License Agreement

Important!

Refer to the readme file that is included with your software drivers diskette.
This file contains additional information that is not in the modem installation
guide. You can also visit the IBM website for the latest information:
http://www.pc.ibm.com/options/modems/56kmodem.html

As you examine these items, look for any physical damage.
Retain the shipping container in the event that you need to ship your IBM
56K Modem Internet Kit.

Important:

Be sure to retain your proof of purchase because it might be required to receive

warranty service. You can find information on how to get help, technical support, and
warranty service in

Help and Service Information.

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Summary of Contents for 56K Modem

Page 1: ... 56K Modem Internet Kit Modem Installation Guide OPTIONS by IBM ...

Page 2: ......

Page 3: ...ges are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not an...

Page 4: ... 5 Installing Drivers for Windows 98 3 8 Uninstalling Drivers for Windows 3 1 3 11 3 13 Uninstalling Drivers for Windows 95 98 3 14 Installation du modem 3 19 Installation du pilote sous Windows 3 1 3 11 3 20 Installation du pilote sous Windows 95 98 3 20 Cómo Instalar el Módem 3 21 Cómo Instalar los Drivers en Windows 3 1 3 11 3 22 Cómo Instalar los Drivers para windows 95 98 3 22 Part 4 Testing ...

Page 5: ...bout IRQ and COM port conflicts 6 7 AT Commands 6 9 Part 7 Help and Service Information 7 1 Step 1 Try to solve the problem 7 1 Step 2 Preparing for the Call 7 1 Step 3 Placing the Call to IBM 7 2 Part 8 Product Warranty 8 1 Part 9 Notices 9 1 Electronic Emission Notices 9 1 Telecommunication Notices 9 2 Notices 9 5 Trademarks 9 5 ...

Page 6: ...56K Modem Internet Kit 1 1 Part 1 Safety This modem card is for use only in Personal Computers that have installation instructions detailing user installation of adapter cards ...

Page 7: ...56K Modem Internet Kit 1 2 Safety Information ...

Page 8: ...56K Modem Internet Kit 1 3 Safety Information ...

Page 9: ...56K Modem Internet Kit 1 4 ...

Page 10: ...hé sur une prise d alimentation correctement câblée et mise à la terre D autre part tout le matériel connecté à ce produit doit également être branché sur des prises d alimentation correctement câblées et mises à la terre Para evitar peligo de descargas no contecte o desconecte ningún cable ni realice ninguna instalación mantenimiento o reconfiguración de este producto durante una tormenta eléctri...

Page 11: ...e during an electrical storm There may be a remote risk of electrical shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak Thank you for purchasing an IBM 56K Modem Internet Kit Note Do NOT connect your modem to a digital PBX switchboard system because you may damage the modem Modems are designed to function with analog telephone lines such as most residen...

Page 12: ...e Agreement Important Refer to the readme file that is included with your software drivers diskette This file contains additional information that is not in the modem installation guide You can also visit the IBM website for the latest information http www pc ibm com options modems 56kmodem html As you examine these items look for any physical damage Retain the shipping container in the event that...

Page 13: ... allowing faster download speeds But that ability is only realized if your modem and phone connection meet all the requirements as described in the following paragraphs and it only improves the downstream path Data uploads to your ISP will be 33 6bps or less There are several variables that will effect your Internet connection and your ability to benefit from 56K technology First your local phone ...

Page 14: ...ing the cover off 3 Unscrew and remove the solid bracket at the back of any available ISA expansion slot 4 Insert the modem board into the slot you have chosen with the gold leads on the modem s edge firmly in the slot s groove 5 Once the modem is in place screw the bracket at the back of the modem firmly to the computer s rear panel This ensures that the modem board is firmly in place 6 Replace t...

Page 15: ...e following steps should be performed in order to install the driver software for the modem 1 Insert the installation diskette 2 Select the File pulldown menu located at the top of the Program Manager 3 Select Run 4 Type a install if a is your 3 5 diskette drive Click OK ...

Page 16: ...low the prompts from the installation program Click YES to create a new directory if needed 6 One of the prompts will ask you to select an available COM port Select one that is free Available COM port will be highlighted and press OK ...

Page 17: ...pgrade to or install Windows 95 or 98 you must first uninstall your Windows 3 1 drivers and remove the modem from your PC If you do not uninstall these drivers your modem will not be recognized and will not configure for use in Windows 95 98 Windows 3 1 drivers are not compatible with Windows 95 98 Do not attempt to install these drivers in place of the Windows 95 98 drivers Refer to uninstall ins...

Page 18: ...Once the system is turned on the following steps should be performed to install the driver software for the modem 1 Once the modem has been physically installed in the system Windows 95 should come up with the New Hardware Found screen Otherwise refer to the Troubleshooting section 2 Select the Driver from disk provided by hardware manufacturer if prompted and direct the Copy files from box to the...

Page 19: ...be necessary to change to A drive before continuing installation of the modem driver Type A and click OK b If installing drivers from another directory or drive source use the Browse button to select the source Click OK 4 The next screen will confirm that you are installing initialization software for the ISA Modem for Windows Click OK ...

Page 20: ... for installing this modem Note This message does not apply to Windows 95 upgrades to Windows 98 The modem drivers will be carried over to Windows 98 Windows 95 retail version which also shipped on earlier IBM PCs installs differently 1 After you power up your computer a window will appear that says New Hardware Found Select the option Driver from disk provided by Hardware Manufacturer and then cl...

Page 21: ...the following steps should be performed to install the driver software for the modem 1 Once the modem has been physically installed in the system Windows 98 should come up with the Add New Hardware Wizard screen Otherwise refer to the Troubleshooting section Click the Next button to continue ...

Page 22: ...2 You will be asked how you want the Wizard to search for the drivers Leave the default choice unchanged Search for best driver for your device Insert the modem drivers diskette in the floppy drive slot and click the Next button ...

Page 23: ... 3 10 3 You will be asked where you want the Wizard to search for the drivers Leave the default choice unchanged Floppy disk drives and Specify a location where A is the floppy drive in your system and click the Next button ...

Page 24: ...the driver file the Add New Hardware Wizard screen will appear Click Next If the driver is not found make sure that the correct diskette is in the floppy drive and click the Back button and retry If this does not work refer to the Troubleshooting section ...

Page 25: ... any error messages refer to the Troubleshooting section Depending on your system you may be prompted to repeat the previous steps one more time to install the modem Wave Device driver for the voice functions The screens and steps will be the same You may also be asked restart your computer at the completion of installation This is not necessary but if prompted you should go ahead and select Yes t...

Page 26: ...3 1 3 11 The following steps should be performed in order to uninstall the driver software for the modem 1 Select the ISA Modem for Windows 56K DSVD Program Group 2 Select Uninstaller icon and follow prompts Select Yes to remove the modem drivers from your system ...

Page 27: ...ick Yes to restart computer Uninstalling Drivers for Windows 95 98 The following steps should be performed to uninstall the driver software for the modem 1 Click on Start button located at the bottom left corner of the Tool Bar scroll to settings select control panel ...

Page 28: ...56K Modem Internet Kit 3 15 2 Click on the Modems icon ...

Page 29: ...56K Modem Internet Kit 3 16 3 Highlight ISA Modem for Windows 56K DSVD Click on Properties ...

Page 30: ...56K Modem Internet Kit 3 17 4 Select the Port Settings tab then click on the Uninstall button ...

Page 31: ...ish 6 Uninstall will be completed and a confirmation window will appear Click on OK to finish It is recommended that you power down your computer and physically remove the modem after the uninstall has completed You will not be prompted to restart your computer after uninstall is finished ...

Page 32: ...assurez vous que les contacts dorés de la carte modem sont bien insérés dans la rainure du connecteur 5 Lorsque le modem est bien en place vissez solidement le support à l arrière du modem au panneau arrière de l ordinateur pour assurer que le modem est fermement en place 6 Remettez le couvercle de l ordinateur et revissez les vis Rebranchez tous les câbles et les cordons d alimentation 7 Si un té...

Page 33: ...lote du modem sous Windows 95 98 suivez les étapes suivantes 1 Lorsque le modem est physiquement installé dans le système Windows 95 98 affiche Nouveau matériel à l écran 2 Choisissez Pilote sur disque fourni par le constructeur Driver from disk provided by hardware manufactuer 3 Introduisez la disquette Modem ISA pour Windows dans le lecteur et cliquez sur OK 4 L écran suivant confirme que vous i...

Page 34: ...s en el borde de la tarjeta correctamente ajustadas en el hucco de la ranura 5 Una vez colocado el módem atornille el soporte de la parte posterior al panel trasero del ordenador Así se garantiza que el tablero del módem se haya introducido correctamente 6 Vuelva a colocar la cubierta del ordenador y los tornillos Reconecte todos los cables incluyendo el de conexión 7 Si tiene un teléfono conectad...

Page 35: ...utar las siguientes operaciones para instalar el software del driver para el módem 1 Una vez que el módem haya sido físicamente instalado aparecerá la pantalla Localizado Nuevo Hardware en Windows 95 98 2 En esta pantalla seleccione Driver del disco suministrado por el fabricante del hardware 3 Insertar el disquete Windows para el Módem ISA en el drive de su disquete y haga clic en OK 4 La siguien...

Page 36: ...ext step Otherwise check if you have any other communication software trying to use the same port If so close that software If not switch to a different COM port 5 Type AT F and press enter you should see an OK response If nothing happened at this point this indicates that the modem is not getting the proper IRQ 6 Type ATE1 and press enter 7 Type ATS18 30 and press enter 8 Type AT T1 press enter 9...

Page 37: ...56K Modem Internet Kit 4 2 Windows 95 98 1 Click on the Start button located at the bottom left corner of the Tool Bar scroll to settings select Control Panel ...

Page 38: ...56K Modem Internet Kit 4 3 2 Click on the Modem icon ...

Page 39: ...56K Modem Internet Kit 4 4 3 Highlight the ISA Modem for Windows 56K DSVD modem heading Click on the Diagnostics tab ...

Page 40: ...56K Modem Internet Kit 4 5 4 Highlight COM port labeled ISA Modem for Windows 56K DSVD Click on More Info ...

Page 41: ... test on your modem If the tests are successful your modem port information will be given If your modem isn t functioning properly a warning prompt will be given explaining what type of problem occurred Refer to the troubleshooting portion of this manual for further assistance ...

Page 42: ...oftware from the CD ROM disk and follow the steps for setting up a new account Speakerphone Phone Answering Functions Speakerphone functions generally refer to using your computer and modem together as a telephone in a hands free speakerphone mode Phone answering allows the computer and modem to perform as a stand alone automatic phone answering machine These functions are often referred to as Tel...

Page 43: ...exchange information with other fax modems or with facsimile machines The basics of what you need to do this 1 Physical Connection You need a modem correctly installing in your computer and connected by a standard RJ 11 cable to an active analog phone line This kit includes both the modem and RJ 11 cable Software Tools The modem also requires application software that supports fax functionality Th...

Page 44: ...ows 95 However if the modem was left in the during the Windows 95 installation you should first try unistalling the modem and rebooting the system Follow the instructions starting on page 3 9 to uninstall the modem Then when the modem is added back to the system Windows 95 will detect the modem correctly If that does not work the only solution is to remove the modem and reinstall Windows 95 again ...

Page 45: ...Device Manager tab on the System Properties screen 11 Look for Other Devices or Unknown Devices in the list that appears If you do not see either of these options in the list contact your computer manufacturer for technical assistance If you do see one of these options double click the option and continue with step 12 12 If the description that appears matches the modem you are trying to install c...

Page 46: ...onflict Continue with next Possible Solution below If these possible solutions do not solve your problem continue with step 4 4 Follow the steps starting on page 3 9 to uninstall the modem drivers 5 Unplug the computer from its electrical outlet 6 Remove the cover of the computer physically remove the modem from its expansion slot and replace the cover 7 Plug the computer back into the electrical ...

Page 47: ...have plugged your modem s phone cord into the wrong jack on the modem Make sure the phone cord is plugged into a jack labeled with the picture Possible Solution You might have a bad phone cord connection to your modem The phone cord should be plugged correctly into the jack on the modem as described in the previous paragraph and the wall phone jack Use the phone cord included with your modem if po...

Page 48: ...l phone line can damage the modem Call your phone company if you are unsure whether or not your phone line is digital Problem Modems sound like they are exchanging carrier signals but fail to establish a connection or fails to maintain a connection Possible Solution You may have a poor line connection Place the call again Calls are routed differently each time Possible Solution Check the number yo...

Page 49: ...17 fax transmissions Possible Solution There may be a Terminate and Stay Resident TSR program such as a screen saver or virus scanner running in the background disrupting data communications Disable any Terminate and Stay Resident TSR programs running in the background If you have software running as a TSR check the software s manual for information about disabling its ability to operate as a TSR ...

Page 50: ...conflict with your modem such as SCSI cards pre installed modems or other peripherals in your system External COM Ports Most computers come with two external COM Ports COM1 and COM2 If you have an external COM2 connector look on the back of your computer you will have a conflict if you install an internal modem using COM2 Even if nothing is connected to the external port the COM Port is still rese...

Page 51: ... DOS prompt If you are in Windows 3 1 or Windows for Workgroups exit Windows completely then run MSD Look under IRQ Status and COM Ports If COM3 or COM4 is available it will be labeled N A We do not recommend COM4 due to the potential graphics card conflict mentioned above MSD is not part of Windows 95 or 98 IRQ Shuffling Sometimes it is necessary to change the IRQ setting on an expansion card to ...

Page 52: ...hese COM Ports to an IRQ through Windows Before running your software you must first re install your modem with the right IRQ and COM Port settings AT Commands The full list of AT commands is provided in the readme file located on the 56K Modem installation diskette AT commands can be issued to the modem in a terminal mode from programs such as Hyperterminal in Windows 95 98 or Terminal in Windows...

Page 53: ......

Page 54: ...rting the modem Verify that the COM port specified in your communications software is the same as the COM port to which your modem is set Ensure that the communications software is installed properly Follow the installation instructions for the communications application carefully and check the documentation for any additional information pertaining to your system Check with your system s manufact...

Page 55: ...n has been withdrawn from marketing If you call 90 days after the date of withdrawal or after your warranty has expired you might be charged a fee Additional support is available through the IBM PC Company automated Fax system the PC Company Web Page the PC Company Electronic Bulletin Board System and HelpWare offerings The IBM web site at http www pc ibm com The IBM Fax system at 800 426 3395 or ...

Page 56: ...ginally purchase for your use and not for resale from IBM or your reseller The term Machine means an IBM machine its features conversions upgrades elements or accessories or any combination of them Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the Machine If you have any questions contact IBM or your reseller Machine IBM 56K Modem Internet Kit ...

Page 57: ...ed serial numbered Machine and 2 at an engineering change level compatible with the feature conversion or upgrade Many of these transactions involve the removal of parts and their return to IBM You represent that all removed parts are genuine and unaltered A part that replaces a removed part will assume the warranty service status of the replaced part If a Machine does not function as warranted du...

Page 58: ... equivalent to the item replaced The replacement assumes the warranty service status of the replaced item Before IBM or your reseller exchanges a Machine or part you agree to remove all features parts options alterations and attachments not under warranty service You also agree to ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange You agree to 1 obta...

Page 59: ...WARRANTIES REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR IMP...

Page 60: ...other actual direct damages or loss up to the greater of U S 100 000 or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING 1 THIRD PARTY CLAIMS AGAINST YOU FOR LOSSES OR DAMAGES OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE 2 LOSS OF OR DAMAGE TO YOUR RECORDS OR DATA OR 3 SPECIAL INCID...

Page 61: ......

Page 62: ...ures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM authorized dealer or service representative for help IBM is not responsible for any radio or television interference caused by using other than recommended cables and connec...

Page 63: ... as soon as possible You will be advised of your right to file a complaint with the FCC 4 Your telephone company may make changes in its facilities equipment operations or procedures that could affect the proper operation of your equipment If they do you will be given advance notice to give you an opportunity to maintain uninterrupted service 5 If you experience trouble with this product contact y...

Page 64: ...ce in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground conn...

Page 65: ...adien autorisé désigné par le fournisseur La compagnie de télécommunications peut demander à l utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l utilisateur ou à cause d un mauvais fonctionnement Pour sa propre protection l utilisateur doit s assurer que tous les fils de mise à la terre de la source d énergie électrique des lignes téléphoniques et...

Page 66: ...BM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms used in this publication are trademarks of the IBM Corporation in the United States or other countries IBM Windows 3 1 Windows98 and Windows95 are trademarks or registered trademarks of Microsoft Corporation Other company product and service names which may be denoted by a double as...

Page 67: ......

Page 68: ...Part Number 20L0421 Printed in U S A ...

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