Express Maintenance
3-1
Chapter 3. Express Maintenance
Customers in the United States have “Express Maintenance” which is a parts
exchange service that allows IBM HelpCenter personnel to replace selected in-
warranty hardware parts and ship them directly to your door. This means you will
not have to completely disassemble your computer and take it to an authorized IBM
servicer for repair. Some servicers function as drop-off points that may send your
system to another location for repair. The phone number for Express Maintenance is
1-919-517-2800.
When you call for Express Maintenance at 1-919-517-2800, your credit card
information will be requested, but it will not be billed if you return the defective part
to IBM within 30 days of your receipt of the new part. If the part is not returned within
30 days, your card will be charged the full retail price of the part. Credit card
information will not be made available to any one outside IBM.
Summary of Contents for 2196
Page 1: ...Personal Computer Types 2196 2197 and 6344 User Guide...
Page 32: ...xxxiv IBM Personal Computer User Guide...
Page 34: ......
Page 40: ......
Page 52: ...2 12 IBM Personal Computer User Guide...
Page 54: ...3 2 IBM Personal Computer User Guide...
Page 56: ......
Page 96: ......
Page 118: ...8 14 IBM Personal Computer User Guide...
Page 132: ...9 14 IBM Personal Computer User Guide...
Page 134: ......
Page 158: ...10 24 IBM Personal Computer User Guide...
Page 160: ......
Page 188: ...C 2 IBM Personal Computer User Guide...
Page 206: ...Index I 4...