IBM 2196, User Manual

Page: 51 / 206

HelpWare support and services
2-11
Requests for assistance on multiple questions or problems will be considered as
multiple incidents.
To order additional support packages
• Refer to page 2-7 for the phone numbers and hour of operation in your country.
• In the United States and Canada, use the following part numbers when you
call:
International Warranty Service - Not Available
International Warranty Service (IWS) is an IBM program that is available on
selected IBM Commercial Personal Computer products. IWS allows customers who
travel or need to move products to another country to register the products with
IBM's International Warranty Service Office (IWSO). Upon registering the product
with the IWSO, IBM will issue a certificate that will be honored wherever IBM or IBM
resellers sell and service IBM Commercial Personal Computer products. The IWS
program is not available for products.
US Part Number Canada Part Number
Single incident 2419720 EPCS1
3-incident pack 2419721 EPCS3
10-incident pack 2419722 EPCS10