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IBM 1911, Service Manual

The IBM 1911 Service Manual is the ultimate resource for troubleshooting and repairing your device. This comprehensive manual can be downloaded for free from our website, providing you with step-by-step instructions and detailed diagrams to effectively maintain your IBM 1911 and ensure its optimal performance.

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v

See Chapter 4, “Parts listing,” on page 41 to determine which components are CRUs and which components
are FRUs.

v

If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.

Message

Action

System over recommended voltage for +0.9
V.

Informational only.

Note:

If the problem remains, complete the following steps:

1.

Reseat the blade server - See “Removing the blade server from the
BladeCenter unit” on page 52 and “Installing the blade server in a
BladeCenter unit” on page 53.

2.

Check the function of the shared BladeCenter unit resources. See
“Solving shared BladeCenter resource problems” on page 227.

3.

(Trained service technician only) Replace the system-board
assembly - See “Removing the system-board assembly” on page
97 and “Installing the system-board assembly” on page 98.

System over recommended voltage for +3.3
V.

Informational only.

Note:

If the problem remains, complete the following steps:

1.

Reseat the blade server - See “Removing the blade server from the
BladeCenter unit” on page 52 and “Installing the blade server in a
BladeCenter unit” on page 53.

2.

Check the function of the shared BladeCenter unit resources. See
“Solving shared BladeCenter resource problems” on page 227.

3.

(Trained service technician only) Replace the system-board
assembly - See “Removing the system-board assembly” on page
97 and “Installing the system-board assembly” on page 98.

System over recommended 5 V fault.

Informational only.

Note:

If the problem remains, complete the following steps:

1.

Reseat the blade server - See “Removing the blade server from the
BladeCenter unit” on page 52 and “Installing the blade server in a
BladeCenter unit” on page 53.

2.

Check the function of the shared BladeCenter unit resources. See
“Solving shared BladeCenter resource problems” on page 227.

3.

(Trained service technician only) Replace the system-board
assembly - See “Removing the system-board assembly” on page
97 and “Installing the system-board assembly” on page 98.

System under recommended voltage for +12
V.

Informational only.

Note:

If the problem remains, complete the following steps:

1.

Reseat the blade server - See “Removing the blade server from the
BladeCenter unit” on page 52 and “Installing the blade server in a
BladeCenter unit” on page 53.

2.

Check the function of the shared BladeCenter unit resources. See
“Solving shared BladeCenter resource problems” on page 227.

3.

(Trained service technician only) Replace the system-board
assembly - See “Removing the system-board assembly” on page
97 and “Installing the system-board assembly” on page 98.

174

BladeCenter HS22 Type 7870, 1936, and 1911: Problem Determination and Service Guide

Summary of Contents for 1911

Page 1: ...BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 2: ......

Page 3: ...BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 4: ...l Notices and User Guide Warranty Information documents on the IBM Documentation CD The most recent version of this document is available at http www ibm com systems support Fourteenth Edition July 2011 Copyright IBM Corporation 2011 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ndling static sensitive devices 50 Returning a device or component 51 Removing the blade server from the BladeCenter unit 52 Installing the blade server in a BladeCenter unit 53 Removing and replacing Tier 1 customer replaceable units CRUs 55 Removing the blade server cover 55 Closing the blade server cover 56 Removing a blade handle 57 Installing a blade handle 58 Removing the battery 58 Installi...

Page 6: ...hared BladeCenter resource problems 227 Keyboard or mouse problems 228 Media tray problems 228 Network connection problems 229 Power problems 230 Video problems 231 Solving undetermined problems 232 Problem determination tips 233 Appendix Getting help and technical assistance 235 Before you call 235 Using the documentation 236 Getting help and information from the World Wide Web 236 Software servi...

Page 7: ...rskrifterne før du installerer dette produkt Lees voordat u dit product installeert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza ...

Page 8: ... with a number This number is used to cross reference an English language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Safety Information document under Statement 1 Be sure to read all caution and danger statement...

Page 9: ...t and disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlet 5 Turn device ON 1 Turn everything OFF 2 First remove power cords from outlet 3 Remove signal cables from conne...

Page 10: ...hose specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe...

Page 11: ...voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 12 CAUTION The following label indicates a hot surface nearby Statement 13 Safety ix ...

Page 12: ...stalling the blade Statement 32 CAUTION To avoid personal injury before lifting the unit remove all the blades power supplies and removable modules to reduce the weight 108 kg 237 lbs 2X 6X 4X 4X 43 2 kg 95 lbs Statement 33 CAUTION This device does not provide a power control button Removing power supply modules or turning off the server blades does not turn off the electrical current supplied to ...

Page 13: ...vers and optional devices starting from the bottom of the rack cabinet v Always install the heaviest devices in the bottom of the rack cabinet United Kingdom telecommunications safety requirement Notice to Customers This apparatus is approved under approval number NS G 1234 J 100003 for indirect connection to public telecommunication systems in the United Kingdom Safety xi ...

Page 14: ...xii BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 15: ...vice drivers v Firmware v Hardware components v Software If possible return the blade server to the condition it was in before the problem occurred 2 Collect data Thorough data collection is necessary for diagnosing hardware and software problems Note Event messages that include links to descriptions and recommended actions can be viewed in the advanced management module event log see the Advanced...

Page 16: ... BladeCenter Tools Center 3 Click Tools reference Error reporting and analysis tools IBM Dynamic System Analysis c Collect BladeCenter unit data Data about the BladeCenter unit is available through the Advanced Management Module Web interface Have this information available when you contact IBM or an approved warranty service provider You can view the information or save it as a compressed package...

Page 17: ...oadable files for the blade server You can install code updates that are packaged as an IBM UpdateXpress System Pack or UpdateXpress CD image An UpdateXpress System Pack contains an integration tested bundle of online firmware and device driver updates for your blade server Be sure to install any listed critical updates that have release dates that are later than the release date of the UpdateXpre...

Page 18: ...Changes are made periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document a Go to http www ibm com systems support b Under Product support click BladeCenter c From the Product family list select BladeCenter HS22 d Under Support downloads click Troubleshoot 6 Check for and replace defective hardware If a hardware component is not operating wi...

Page 19: ...nd the problem remains the problem might not have been previously identified by IBM After you have verified that all code is at the latest level all hardware and software configurations are valid and no light path diagnostics LEDs or log entries indicate a hardware component failure contact IBM or an approved warranty service provider for assistance To open an online service request go to http www...

Page 20: ...6 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 21: ...mentation Use this information to identify and locate related blade server documentation This Problem Determination and Service Guide document is in Portable Document Format PDF on the IBM Documentation CD It contains information to help you solve problems yourself and it contains information for service technicians v Installation and User s Guide The Installation and User s Guide contains general...

Page 22: ...is described in this document 1 Go to http www ibm com systems support 2 Under Product support click BladeCenter 3 Under Popular links click Publications lookup 4 From the Product family menu select BladeCenter HS22 and click Continue Notices and statements in this document Use this information to understand the most common documentation notices and statements and how they are used The caution and...

Page 23: ...er Notes 1 Power cooling removable media drives external ports and advanced system management are provided by the BladeCenter unit 2 The operating system in the blade server must provide USB support for the blade server to recognize and use USB media drives and devices The BladeCenter unit uses USB for internal communications with these devices Chapter 2 Introduction 9 ...

Page 24: ...ft Blade server off 10 C to 43 C 50 F to 109 4 F Altitude 914 4 m to 2133 6 m 3000 ft to 7000 ft Blade server shipping 40 C to 60 C 40 F to 140 F v Humidity Blade server on 8 to 80 Blade server off 8 to 80 Blade server storage 5 to 80 Blade server shipment 5 to 100 v Particulate contamination Attention Airborne particulates and reactive gases acting alone or in combination with other environmental...

Page 25: ...as power supplied and is ready to be turned on v Lit continuously The blade server has power and is turned on Activity LED When this green LED is lit it indicates that there is activity on the external storage device or network Location LED The system administrator can remotely turn on this blue LED to aid in visually locating the blade server When this LED is lit the location LED on the BladeCent...

Page 26: ...sing a keyboard that is directly attached to the Advanced Management Module you can press keyboard keys in the following sequence to switch KVM control between blade servers instead of using the KVM select button NumLock NumLock blade_server_number Enter blade_server_number is the two digit number of the blade server bay in which the blade server is installed A blade server that occupies more than...

Page 27: ...lade server Note The operating system in the blade server must provide USB support for the blade server to recognize and use the removable media drives The following illustration identifies the information LEDs on the SAS hot swap hard disk drive Hard disk drive activity LED green When this green LED is lit it indicates that there is activity on the storage drive Hard disk drive status LED amber W...

Page 28: ...he management module the operating system supports the Wake on LAN feature and the Wake on LAN feature has not been disabled through the management module the Wake on LAN feature can turn on the blade server Turning off the blade server Use this information to turn off the blade server When you turn off the blade server it is still connected to power through the BladeCenter unit The blade server c...

Page 29: ...hes on the system board The illustrations in this document might differ slightly from your hardware Blade server connectors Use this information to locate blade server system board components and connectors for optional devices The following illustration shows the system board components including connectors for user installable optional devices in the blade server Chapter 2 Introduction 15 ...

Page 30: ...n a functioning system SW1 2 Trusted Platform Module TPM physical presence The default position is off Turning this switch to the on position indicates a physical presence to the TPM SW1 3 ICH9 RTC reset Normally open Toggle to reset RTC Resets the RTC A momentary toggle is all that is required To avoid excessive battery drain do not leave this switch closed SW1 4 Boot using the backup IMM code Th...

Page 31: ...date The default position is off For trained service technician only SW1 7 Wake on LAN WOL disable The default position is off Turning this switch to the on position disables WOL SW1 8 Force H8 update The default position is off N A SW3 Light path diagnostics switch The default position is off Turning this switch on lights the light path diagnostic LEDs Push down on the light path diagnostics swit...

Page 32: ...RD NMI System board error LED NMI error LED Over Temperature LED Microprocessor mismatch LED Light Path diagnostic LED Light Path diagnostic switch The following illustration shows the LEDs on the system board DIMM 7 error LED DIMM 9 error LED DIMM 8 error LED DIMM 10 error LED DIMM 11 error LED DIMM 12 error LED DIMM 6 error LED DIMM 5 error LED DIMM 4 error LED DIMM 3 error LED DIMM 2 error LED ...

Page 33: ... is corrected If an error occurs in the expansion blade the fault LED on the blade device on which the expansion blade is installed is also lit Additional information about the error is provided by the light path LEDs in the expansion blade see BladeCenter GPU expansion unit light path diagnostics LEDs on page 188 for more information Chapter 2 Introduction 19 ...

Page 34: ...20 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 35: ...about obtaining and using this CD see Using the ServerGuide Setup and Installation CD on page 31 v Preboot Execution Environment PXE boot agent utility program The PXE boot agent utility program is part of the blade server firmware Use it to select the boot protocol and other boot options and to select a power management option For information about using this utility program see Using the PXE boo...

Page 36: ...the microprocessors machine type and model of the server the serial number the system UUID and the amount of installed memory When you make configuration changes through other options in the Setup utility the changes are reflected in the system summary you cannot change settings directly in the system summary Product Data Select this choice to view the system board identifier the revision level or...

Page 37: ... port the IMM MAC address the current IMM IP address and host name define the static IMM IP address subnet mask and gateway address specify whether to use the static IP address or have DHCP assign the IMM IP address save the network changes and reset the IMM Reset IMM to Defaults Select this choice to view or reset IMM to the default settings System Security Select this choice to view or configure...

Page 38: ...pter 6 Diagnostics on page 101 for instructions on running the diagnostic programs Important If the system error LED on the front of the server is lit but there are no other error indications clear the IMM system event log Also after you complete a repair or correct an error clear the IMM system event log to turn off the system error LED on the front of the server POST Event Viewer Select this cho...

Page 39: ... remove it You must replace the system board Using the Boot Menu program Use the Boot Menu program to temporarily redefine the first startup device without changing settings in the Setup utility The Boot Menu program is a built in menu driven configuration utility program that you can use to temporarily redefine the first startup device without changing settings in the Setup utility To use the Boo...

Page 40: ...the Integrated Management Module IMM Select one of the following methods to access the Integrated Management Module IMM to set the UUID v Online from the target system LAN or keyboard console style KCS access v Remote access to the target system LAN based v Bootable media containing ASU LAN or KCS depending upon the bootable media Note IBM provides a method for building a bootable media You can cr...

Page 41: ...uuid_value user user_id password password Example that does use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value v Online KCS access unauthenticated and user restricted You do not need to specify a value for access_method when you use this access method Example asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value The KCS access method uses the IPMI KCS interface Th...

Page 42: ...dia using the applications available through the Tools Center Web site at http publib boulder ibm com infocenter toolsctr v1r0 index jsp From the left pane click IBM System x and BladeCenter Tools Center then click Tool reference for the available tools 5 Restart the server Updating the DMI SMBIOS data The Desktop Management Interface DMI must be updated when the system board is replaced The Deskt...

Page 43: ... Windows and Linux based tool kits are also available to build a bootable media These tool kits provide an alternate method to creating a Windows Professional Edition or Master Control Program MCP based bootable media which will include the ASU application 3 Copy and unpack the ASU package which also includes other required files to the server Make sure that you unpack the ASU and the required fil...

Page 44: ..._user_id password imm_password asu set SYSTEM_PROD_DATA SYsEncloseAssetTag asset_tag user imm_user_id password imm_password Examples that do use the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_model asu set SYSTEM_PROD_DATA SysInfoSerialNum s n asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag v Online KCS access unauthenticated and user restricted You do no...

Page 45: ... the userid and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_model host imm_ip asu set SYSTEM_PROD_DATA SysInfoSerialNum s n host imm_ip asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag host imm_ip v Bootable media You can also build a bootable media using the applications available through the Tools Center Web site at http publib boulder ibm com infocenter toolsctr v1...

Page 46: ...rive In addition to the ServerGuide Setup and Installation CD you must have the operating system CD to install the operating system The ServerGuide program has the following features v Sets system date and time v Detects installed optional hardware devices and provides updated device drivers for most adapters and devices v Provides diskette free installation for supported Windows operating systems...

Page 47: ... section describes a typical ServerGuide operating system installation Note Features and functions can vary slightly with different versions of the ServerGuide program 1 After you have completed the setup process the operating system installation program starts You will need your operating system CD to complete the installation 2 The ServerGuide program stores information about the blade server mo...

Page 48: ...gent utility program complete the following steps 1 Turn on the server see Turning on the blade server on page 14 2 When the Broadcom NetXtreme Boot Agent vX X X prompt is displayed press Ctrl S You have 2 seconds by default to press Ctrl S after the prompt is displayed 3 Follow the instructions on the screen to change the settings of the selected items Firmware updates Use this information to upd...

Page 49: ... controller provides a 1000 Mbps full duplex interface for connecting to one of the Ethernet compatible I O modules in I O module bays 1 and 2 which enables simultaneous transmission and reception of data on the Ethernet local area network LAN The Ethernet controller on the system board is routed to I O module bay 1 or bay 2 The logical link of each Ethernet port to an I O module bay is assigned b...

Page 50: ...program to configure the storage drives and the SAS controller To start the LSI Logic Configuration Utility see Using the LSI Logic Configuration Utility program Using the LSI Logic Configuration Utility program Use these instructions to start the LSI Logic Configuration Utility program You can use the LSI Logic Configuration Utility program to perform the following tasks v Set the SAS device scan...

Page 51: ... applications or both For example Open MPI attempts to use all of the available network interfaces on a server Open MPI detects the IMM LAN over USB interface and attempts to use it to communicate with other systems in a clustered environment The LAN over USB interface is an internal interface so this interface does not work for external communications with other systems in the cluster Resolving c...

Page 52: ...r USB interface d Select the check boxes next to the blade or blades that you want to enable or disable e Click the Disable button to disable the LAN over USB interface on the selected blades Configuring the LAN over USB interface manually The IMM using the LAN over USB interface requires operating system drivers and other configuration The firmware update package or Advanced Settings Utility atte...

Page 53: ...ame name in WINDOWS inf For Windows 2008 Go to Computer Management then Device Manager and find the RNDIS Device Select Properties Driver Reinstall driver Point the server to the Windows inf directory where it can find the ibm_rndis_server_os inf file and install the device 4 Go to Computer Management then Device Manager and right click on Network adapters and select Scan for hardware changes A sm...

Page 54: ...USB on specific Linux distributions see the IBM white paper Transitioning to UEFI and IMM on the IBM web site see Related documentation on page 7 for information on how to find publications for your blade server The IMM LAN over USB interface requires that the usbnet and cdc_ether drivers be loaded If the drivers have not been installed use modprobe to install them When these drivers are loaded th...

Page 55: ...yourself or request IBM to install it at no additional charge under the type of warranty service that is designated for your server v Field replaceable unit FRU FRUs must be installed only by trained service technicians Parts listing Type 7870 1936 and 1911 Use this information to remove and replace blade server components The following replaceable components are available for the IBM BladeCenter ...

Page 56: ...escription CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Cover Type 7870 46C7201 1 Cover Type 1911 68Y7425 2 Expansion card Broadcom 10 Gb 2 port Ethernet CFFh model CCx 44W4469 2 Expansion card Broadcom 10 Gb Gen 2 2 port Ethernet CFFh model CGx 46M6169 2 Expansion card Broadcom 10 Gb 4 port Ethernet CFFh model GCx option 44W4472 2 Expansion card 2 4 port Ethernet CFFh option 44...

Page 57: ...5 86GTps QPI 1066MHz 8MB 38W dual core option 59Y5571 4 Microprocessor Intel Xeon L5638 2 0 GHz 5 86GTps QPI 12MB 60W six core option 69Y4715 4 Microprocessor Intel Xeon E5503 2 0 GHz 4 8GTps QPI 800MHz 4MB 80W dual core models D3x EEx 69Y0781 4 Microprocessor Intel Xeon E5504 2 0 GHz 4 8GTps QPI 800MHz 4MB 80W dual core models A2x CCx 46D1271 4 Microprocessor Intel Xeon L5630 2 13 GHz 5 86GTps QP...

Page 58: ...Xeon X5550 2 67 GHz 6 4 GTps QPI 1333MHz 8MB 95W quad core option 46D1264 4 Microprocessor Intel Xeon X5560 2 80 GHz 6 4 GTps QPI 1333MHz 8MB 95W quad core models 1Mx 5Mx C3x ECx 46D1263 4 Microprocessor Intel Xeon X5660 2 80 GHz 6 4 GTps QPI 1333MHz 12MB 95W six core option 49Y7039 4 Microprocessor Intel Xeon X5570 2 93 GHz 6 4 GTps QPI 1333MHz 8MB 95W quad core models 3Mx C4x 46D1262 4 Microproc...

Page 59: ...ry 2 GB 1Rx8 2 Gb DDR3 RDIMM option 44T1584 6 Memory 2 GB 1Rx8 2 Gb ECC RDIMM option 46C0572 6 Memory 4 GB 1Gb 2Rx4 VLP DDR3 1333 1 35V option 46C0579 6 Memory 4 GB dual rank VLP DDR3 1333 PC3 10600 option 49Y1440 6 Memory 4 GB dual rank VLP DDR3 1333 2DPC 1333 option 46C0533 6 Memory 4 GB VLP DDR3 Type 1936 option 46C0528 6 Memory 4 GB VLP DDR3 1333 Type 7870 models 1Mx 2Mx 3Mx 5Mx 6Mx 44T1498 6 ...

Page 60: ...9 Solid state drive 2 5 inch SFF slim High IOPS hot swap SATA 50 GB option 43W7717 10 Blade handle right included in the miscellaneous parts kit 46D1122 11 Blade handle left included in the miscellaneous parts kit 46D1122 12 Hot swap storage bay filler models 1Mx 6Mx A2x A4x A5x A7x B3x B4x B5x B6x C3x C4x C5x C6x C7x C8x CCx D2x D3x D4x D5x E1Y E2Y E3Y EBx ECx EDx EEx EGx F2x F3x GCx G2x G2X G4x ...

Page 61: ...1Y8747 Alcohol Wipe Kit Taiwan Japan 41Y8748 Alcohol Wipe Kit China Malaysia 41Y8749 Alcohol Wipe Kit Austrailia UK 41Y8750 Alcohol Wipe Kit Korea 41Y8751 Alcohol Wipe Kit Other Countries 41Y8752 Alcohol Wipe Kit Hungary 41Y8753 Alcohol Wipe Kit Latin America 41Y8754 Alcohol Wipe Kit China 41Y8757 Alcohol Wipe Kit Hong Kong 41Y8758 Alcohol Wipe Kit India 41Y8759 Alcohol Wipe Kit Singapore 41Y8760 ...

Page 62: ...68Y9633 VMware ESXi4 0 U1 without USB module 68Y9634 VMware ESXi4 1 SW without USB module 81Y2028 VMware ESX server 3i recovery CD kit version 3 5 46D0762 VMware ESX server 3i recovery CD kit version 3 5 update 2 46M9236 VMware ESX server 3i recovery CD kit version 3 5 update 3 46M9237 VMware ESX server 3i recovery CD kit version 3 5 update 4 46M9238 VMware ESXi 4 49Y8747 Parts listing BladeCenter...

Page 63: ...efore you begin read Safety on page v and Handling static sensitive devices on page 50 This information will help you work safely v When you install your new blade server take the opportunity to download and apply the most recent firmware updates This step will help to ensure that any known issues are addressed and that your blade server is ready to function at maximum levels of performance To dow...

Page 64: ...filler or a microprocessor and heat sink If the blade server has only one microprocessor it must be installed in microprocessor socket 1 v Each DIMM socket always contains a memory module or filler v Each hot swap SAS bay contains a SAS storage drive or filler v Make sure that the ventilation holes on the blade server are not blocked v The blade server battery must be operational If the battery be...

Page 65: ...evice If it is necessary to set down the device put it back into its static protective package Do not place the device on the blade server cover or on a metal surface v Take additional care when you handle devices during cold weather Heating reduces indoor humidity and increases static electricity Returning a device or component Use this information for instructions to return a device or component...

Page 66: ...tions are established according to blade server bay number if you reinstall the blade server into a different bay you might have to reconfigure the blade server To remove the blade server complete the following steps 1 If the blade server is operating shut down the operating system see the documentation for your operating system for more information 2 If the server is still on press the power cont...

Page 67: ... BladeCenter unit might be different see the documentation for your BladeCenter unit for additional information To install a blade server in a BladeCenter unit complete the following steps Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server 1 Before you begin read Safety on page v ...

Page 68: ...server Attention Two people are required to install a Type 1911 blade server into the bay Statement 4 for Type 1911 18 kg 39 7 lb 32 kg 70 5 lb 55 kg 121 2 lb CAUTION Use safe practices when lifting 4 Slide the blade server into the blade bay until it stops 5 Push the release handles on the front of the blade server to the closed position Note After the blade server is installed the service proces...

Page 69: ...CRUs Use this information for removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation Removing the blade server cover Use these instructions to open the blade server cover The following illustration shows how to open the cover on the blade server To open the blade server cover complet...

Page 70: ...hese instructions for information about how to close the blade server cover Attention You cannot insert the blade server into the BladeCenter unit until the cover is installed and closed or an expansion unit is installed Do not attempt to override this protection To close the blade server cover complete the following steps 1 Close the DIMM access door by rotating the door towards the DIMM connecto...

Page 71: ...llowing illustration shows how to remove a blade handle To remove a blade handle complete the following steps 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 Carefully lay the blade server on a flat static protectiv...

Page 72: ...e blade handle to blade server It is recommended to install the screw that was removed when the blade handle was removed 6 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 53 Removing the battery Use this information to remove the battery from the blade server To remove the battery complete the following steps 1 Before you begin read ...

Page 73: ...e battery by using your finger to press the top of the battery towards the middle of the blade server and out of the battery connector 8 Use your thumb and index finger to lift the battery from the socket 9 Dispose of the battery as required by local ordinances or regulations Chapter 5 Removing and replacing blade server components 59 ...

Page 74: ...e by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Note 1 The following illustration shows how to install the battery in the system board 2 The illustrations in this docume...

Page 75: ...nector 11 Install the optional expansion unit if you removed one from the blade server to replace the battery see Installing an optional expansion unit on page 85 for instructions 12 Install the cover onto the blade server see Closing the blade server cover on page 56 13 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 53 14 Turn on t...

Page 76: ...e following steps 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 Press the release latch orange on the storage drive to release the drive handle 3 Pull the release handle to remove the drive from the storage bay 4 If you are instructed to return the storage drive follow all packaging instructions and use any packaging materials for shipping that are supplied to y...

Page 77: ...following steps 1 Identify the SAS storage bay storage bay 0 or storage bay 1 in which the hot swap storage drive will be installed see Blade server connectors on page 15 2 If a storage bay filler is installed remove it from the blade server by pulling the release lever and sliding the filler away from the blade server see Removing a hot swap storage drive on page 62 3 Touch the static protective ...

Page 78: ...r cover on page 55 4 If an optional expansion unit is installed remove the expansion unit see Removing an optional expansion unit on page 84 5 Locate the DIMM connectors see Blade server connectors on page 15 Determine which DIMM you want to remove from the blade server Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 6 Move the retaining clip...

Page 79: ... system using six channels Each channel contains two DIMM connectors The following table lists each channel and which DIMM connectors belong to the channel Table 2 Memory channel configuration Memory channel DIMM connector Channel 0 DIMM connector 1 and 2 Channel 1 DIMM connector 5 and 6 Channel 2 DIMM connector 3 and 4 Channel 3 DIMM connector 7 and 8 Channel 4 DIMM connector 11 and 12 Channel 5 ...

Page 80: ...hannel 3 are duplicated in channel 4 The effective memory available to the system is only half of that installed The maximum available memory with 16 GB DIMMs is 32 GB for a single CPU system and 64 GB for a dual CPU system Important The memory configuration of channel 0 must match that of channel 1 and the memory configuration of channel 3 must match that of channel 4 For example if a 4 GB Dual R...

Page 81: ...ee Using the Setup utility on page 21 The following table shows the order that memory DIMMs are installed to use spare channel mode Table 7 System memory configuration for spare channel mode 1 microprocessor Installed memory DIMM socket 1 2 3 4 5 6 7 8 9 10 11 12 3 DIMMs X X X 6 DIMMs X X X X X X Table 8 System memory configuration for spare channel mode 2 microprocessors Installed memory DIMM soc...

Page 82: ...he DIMM connector The retaining clips will lock the DIMM into the connector d Make sure that the small tabs on the retaining clips are in the notches on the DIMM If there is a gap between the DIMM and the retaining clips the DIMM has not been correctly installed Press the DIMM firmly into the connector and then press the retaining clips toward the DIMM until the tabs are fully seated When the DIMM...

Page 83: ...from the BladeCenter unit on page 52 3 Remove the blade server cover see Removing the blade server cover on page 55 4 If an optional expansion unit is installed remove the expansion unit see Removing an optional expansion unit on page 84 5 If an optional CIOv expansion card is installed remove the CIOv expansion card see Removing a CIOv form factor expansion card on page 71 6 Locate the USB Flash ...

Page 84: ...at contains the USB Flash key to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the USB module for at least two seconds then remove the USB module from its package 4 Orient the connector on the USB Flash key with the USB connector on the blade server 5 Use your fingers to push the USB F...

Page 85: ...s 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 Carefully lay the blade server on a flat static protective surface 4 Open the blade server cover see Removing the blade server cover on page 55 for instructions 5 To...

Page 86: ...llation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 Carefully lay the blade server on a flat static protective surface 4 Open the blade server cover see Removing the blade server cover on page 55 for instructions 5 Locate the CFFh expansion card The CFFh is installed i...

Page 87: ...lade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 Remove the blade server cover see Removing the blade server cover on page 55 for instructions 4 If an optional expansion unit is installed remove the expansion unit see Removing an optional expansion unit on page 84 The storage interface card option include...

Page 88: ...chpoint on the cable then pull the cable away from the backup battery 7 The backup battery is installed in DIMM connector seven To remove the backup battery complete the following steps a If you have not already done so remove the backup battery cable from the backup battery by holding the blue touchpoint on the cable then pull the cable away from the backup battery b Remove the backup battery fro...

Page 89: ...on Card CIOv for IBM BladeCenter v QLogic 4 Gb Fibre Channel Expansion Card CIOv for IBM BladeCenter v SAS Connectivity Card CIOv for IBM BladeCenter v ServeRAID MR10ie CIOv Controller for IBM BladeCenter To install a CIOv expansion card complete the following steps 1 Touch the static protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any ...

Page 90: ...hernet Expansion Card CFFh for IBM BladeCenter To install a CFFh expansion card complete the following steps 1 Locate the blade server expansion connector see Blade server connectors on page 15 2 If a cover is installed on the blade expansion connector remove it by using your fingers to lift the cover from the blade expansion connector 3 Touch the static protective package that contains the expans...

Page 91: ...ver Review the tables in Installing a memory module on page 65 to make sure that your memory configuration will not be affected Attention Before you install a ServeRAID MR10ie controller in the blade server make sure the PCIe speed is set to Gen1 You can configure the PCIe speed in the Setup utility by selecting System Settings and Devices and I O Ports To install a storage interface card complete...

Page 92: ...e the end of the cable marked EXPANSION CARD then with the blue side of the cable end facing up carefully insert the cable end into the cable connector on the ServeRAID controller 5 Orient the connector on the storage interface card with the CIOv expansion connector on the system board then press the storage interface card into the CIOv expansion connector 6 Firmly press on the indicated locations...

Page 93: ...at over the top of the heat sink for microprocessor two 10 If you removed an optional expansion unit reinstall it see Installing an optional expansion unit on page 85 11 Install the cover onto the blade server see Closing the blade server cover on page 56 12 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 53 Chapter 5 Removing and re...

Page 94: ... might differ slightly from your hardware To remove the bezel assembly complete the following steps 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 Open the blade server cover see Removing the blade server cover on ...

Page 95: ...supplied to you Installing the bezel assembly Use this information to install a bezel assembly in the blade server Note 1 The following illustration shows how to install a bezel assembly in a blade server 2 The illustrations in this document might differ slightly from your hardware To install the bezel assembly complete the following steps 1 If an optional expansion unit is installed remove it see...

Page 96: ...the system board 2 The illustrations in this document might differ slightly from your hardware To remove the control panel complete the following steps Control panel connector Control panel cable 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit o...

Page 97: ...ponent in the rack in which you are installing the control panel for at least two seconds then remove the USB module from its package 3 Orient the control panel so the cable aligns with the control panel connector and the control panel is positioned at the front of the blade server 4 Use your fingers to install the control panel cable into the control panel connector on the blade server 5 Install ...

Page 98: ...de up 4 Remove the blade server cover if one is installed see Removing the blade server cover on page 55 for instructions 5 Remove the expansion unit a If the expansion unit has an extraction device use the extraction device to disengage the expansion unit from the blade server These extraction devices can be of several types including thumbscrews or levers See the instructions provided with the e...

Page 99: ...on connector on the blade server system board or the expansion unit and remove the cover if one is installed see Blade server connectors on page 15 2 Touch the static protective package that contains the optional expansion unit to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component then remove the optional expansion unit from the ...

Page 100: ...xpansion unit 2 The illustrations in this document might differ slightly from your hardware To remove a GPU adapter from the BladeCenter GPU expansion unit complete the following steps 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 f...

Page 101: ...utton d Press in and hold the tray release button then pull the expansion unit riser assembly out of the expansion unit system board 6 Carefully turn over the expansion unit riser assembly and use a Phillips screwdriver to remove the four non captive retaining screws as shown in the following illustration Store the screws in a safe location Chapter 5 Removing and replacing blade server components ...

Page 102: ...following steps 1 Before you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 If the expansion unit is installed on a blade server or another expansion unit remove it see Removing an optional expansion unit on page 84 for instruc...

Page 103: ...Connect the GPU adapter to the PCI connector in the expansion unit riser assembly as shown in the following illustration 9 Carefully turn over the expansion unit riser assembly and use a Phillips screwdriver to install the four non captive retaining screws as shown in the following illustration 10 Turn over the expansion unit riser assembly and install the riser assembly into the expansion unit sy...

Page 104: ...eat sink from the blade server Read the following important guidelines before you remove a microprocessor that is not faulty for example when you are replacing the system board assembly If you are not replacing a defective heat sink or microprocessor the thermal material on the heat sink and microprocessor will remain effective if you carefully handle the heat sink and microprocessor when you remo...

Page 105: ... microprocessor that will be removed see Blade server connectors on page 15 6 Before removing the microprocessor you must remove the memory module closest to the microprocessor a If you are removing microprocessor 1 remove the memory module or DIMM filler from DIMM connector 1 see Removing a memory module on page 64 b If you are removing microprocessor 2 remove the memory module or DIMM filler fro...

Page 106: ...om your skin can cause connection failures between the contacts and the socket 9 Find the microprocessor installation tool that came with the new microprocessor Installation tool 10 Twist the handle on the microprocessor tool counterclockwise so that it is in the open position Installation tool Handle 11 Place the microprocessor installation tool down over the microprocessor aligning the holes on ...

Page 107: ...or installation tool handle Installation tool Handle 13 Carefully lift the microprocessor straight up and out of the socket and place it on a static protective surface 14 If you are instructed to return the microprocessor and heat sink follow all packaging instructions and use any packaging materials for shipping that are supplied to you Chapter 5 Removing and replacing blade server components 93 ...

Page 108: ...nt damage to the system board 1 If you are not installing a new microprocessor and a new heat sink remove the thermal grease from the heat sink and microprocessor then apply new thermal grease before installation see Thermal grease on page 96 2 Install the microprocessor and heat sink Microprocessor release lever Microprocessor retainer a Rotate the locking lever on the microprocessor socket from ...

Page 109: ...d position by pressing the tab on the microprocessor socket 3 Install a heat sink on the microprocessor Attention v Do not set down the heat sink after you remove the plastic cover v Do not touch the thermal material on the bottom of the heat sink Touching the thermal material will contaminate it If the thermal material on the microprocessor or heat sink becomes contaminated contact your service t...

Page 110: ... the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 53 Thermal grease Use this information to determine the guidelines for using thermal grease on a heat sink and processor The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the greas...

Page 111: ... you begin read Safety on page v and Installation guidelines on page 49 2 If the blade server is installed in a BladeCenter unit remove it see Removing the blade server from the BladeCenter unit on page 52 for instructions 3 Carefully lay the blade server on a flat static protective surface 4 Remove the blade server cover see Removing the blade server cover on page 55 5 If an optional expansion un...

Page 112: ...tion The system board assembly is a field replaceable unit and must be replaced by a trained service technician To contact an IBM service representative see Hardware service and support on page 236 Important When you replace the system board you must either update the server with the latest firmware or restore the pre existing firmware that the customer provides on a diskette or CD image Make sure...

Page 113: ...ocessors and heat sinks See Installing a microprocessor and heat sink on page 94 3 Install the optional expansion unit if you removed one from the blade server to replace the battery see Installing an optional expansion unit on page 85 for instructions 4 Install the cover onto the blade server see Closing the blade server cover on page 56 5 Install the blade server into the BladeCenter unit see In...

Page 114: ... of the pre existing firmware before you proceed See Updating the DMI SMBIOS data on page 28 and Firmware updates on page 34 for more information 100 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 115: ...e system board to diagnose system errors If the system error LED on the system LED panel on the front or rear of the BladeCenter unit is lit one or more error LEDs on the BladeCenter unit components also might be lit These LEDs help identify the cause of the problem For more information about the blade server error LEDs see Blade server light path diagnostics LEDs on page 185 v Dynamic System Anal...

Page 116: ...If a power on password is set you must type the password and press Enter when you are prompted for POST to run If POST is completed without detecting any problems the server startup will continue If POST detects a problem an error message is displayed See POST error codes on page 146 for more information When new hardware is installed or the firmware for an expansion card has been updated the blad...

Page 117: ...filtered subset of all IMM POST and system management interrupt SMI events You can view the IMM event log through the Dynamic System Analysis DSA program as the ASM event log v Advanced management module event log This log contains a filtered subset of IMM POST and system management interrupt SMI events You can view the advanced management module event log through the advanced management module We...

Page 118: ...l is installed in the blade server you can use it to view the system event log Most recent versions of the Linux operating system come with a current version of IPMItool For information about IPMItool see http publib boulder ibm com infocenter lnxinfo v3r0m0 index jsp topic liaai ipmi liaaiipmiother htm or complete the following steps Note Changes are made periodically to the IBM Web site The actu...

Page 119: ...d 5000008 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 4 Parts listing on page 41 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Error Code Type Error Message ...

Page 120: ...E3 3 3V Sense voltage under critical threshold Reading X Threshold Y 1 If the under voltage problem is occurring on all blade servers look for other events in the log related to power and resolve those events see Error logs on page 103 2 View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed 3 If the base...

Page 121: ...Y 1 Remove all expansion cards from the blade server see Removing an I O expansion card on page 71 2 Remove all storage drives from the blade server see Removing a hot swap storage drive on page 62 3 If the error still occurs replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x80010200 Error System board Planar V...

Page 122: ...al threshold Reading X Threshold Y 1 If the over voltage problem is occurring on all blade servers look for other events in the log related to power and resolve those events 2 View the event log provided by the advanced management module for your BladeCenter unit and resolve any power related errors that might be displayed 3 If other modules or blades are logging the same issue then check the powe...

Page 123: ...oving the system board assembly on page 97 and Installing the system board assembly on page 98 0x80010900 Error System board Planar 5V voltage over critical threshold Reading X Threshold Y 1 Remove all expansion cards from the blade server see Removing an I O expansion card on page 71 2 Remove all storage drives from the blade server see Removing a hot swap storage drive on page 62 3 If the error ...

Page 124: ...on page 9 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 0x80070200 Error Processor X temperature CPU X OverTemp critical Note X 1 2 1 Make sure that the room temperature is within the operating specifications see Features and specifications on page 9 2 Make sure that none of th...

Page 125: ...s bus 1 Expansion Card HSDC Fault critical 1 Check the operating system event log and the system event log as it may contain additional information see Error logs on page 103 2 Reseat the blade server in the BladeCenter see Removing the blade server from the BladeCenter unit on page 52 and Installing the blade server in a BladeCenter unit on page 53 3 Update the device drivers for any expansion ca...

Page 126: ...erable Note X 1 2 1 Make sure that the room temperature is within the operating specifications see Features and specifications on page 9 2 Make sure that none of the air vents on the BladeCenter unit and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter unit are running 4 Make sure that each bay of the BladeCenter unit has either a device or a filler installed 5 M...

Page 127: ...DIMM sockets one through six are controlled by the first microprocessor and DIMM sockets seven through twelve are controlled by the second microprocessor See Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 0x800B0300 Warning Memory device 0 Bckup Mem Status is not redundant and operational with minimal resources 1 Check the event logs for...

Page 128: ... error still occurs replace the memory modules that were disabled in the Setup utility see Removing a memory module on page 64 and Installing a memory module on page 65 5 Trained service technician only If the error still occurs replace the microprocessor that controls the failing memory module Note DIMM sockets one through six are controlled by the first microprocessor and DIMM sockets seven thro...

Page 129: ...croprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 5 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x806F0007 Error Group 4 processor All CPUs internal error 1 Remove the blade server and ensure the processors a...

Page 130: ...o to the System Settings menu and make sure the processor is enabled 4 If the problem continues replace the processor see Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 5 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system boa...

Page 131: ...stall any other expansion cards that were removed see Installing an I O expansion card on page 75 7 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x806F0013 Error Chassis NMI State bus timeout 1 Verify that you have the latest system firmware see Firmware...

Page 132: ...p utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card one at a time until the error does not...

Page 133: ...g an I O expansion card on page 71 7 Replace failing adapter and reinstall any other expansion cards that were removed see Installing an I O expansion card on page 75 8 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x806F0107 Error Group 4 processor One o...

Page 134: ...nk on page 94 7 Trained service technician only If the error still occurs replace the microprocessor that controls the failing memory module See Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 0x806F0107 Error Processor X CPU X Status thermal trip Note X 1 2 1 Make sure that the room temperature is within the operating specifications see ...

Page 135: ...les as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 65 for memory population sequence 4 If the error still occurs on the same memory module replace the affected memory module 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the co...

Page 136: ...or LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 65 for memory population sequence 4 If the error still occurs on the same memory module replace the affected memory module 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace ...

Page 137: ...ules as indicated by the error LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 65 for memory population sequence 4 If the error still occurs on the same memory module replace the affected memory module 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the c...

Page 138: ...ror LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 65 for memory population sequence 4 If the error still occurs on the same memory module replace the affected memory module 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace...

Page 139: ...erent memory channel or microprocessor see Installing a memory module on page 65 for memory population sequence 4 If the error still occurs on the same memory module replace the affected memory module 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board...

Page 140: ... on page 90 and Installing a microprocessor and heat sink on page 94 5 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x806F0207 Error Group 4 processor One of CPUs BIST failure 1 Remove the blade server and ensure the processors are installed correctly se...

Page 141: ...or and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 5 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x806F0207 Error Group 4 processor CPU X Status internal error Note X 1 2 1 Remove the blade server and ensure the process...

Page 142: ...0x806F010c or 0x806F050c follow the procedure for that event and restart the server 2 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit re enable the memory modules using the Setup utility or the Advanced Settings Utility ASU 0x806F040C Information Group 1...

Page 143: ...on card is up to date 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card on...

Page 144: ...Setup utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card one at a time until the error does...

Page 145: ...ard is up to date 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card one at...

Page 146: ...an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card one at a time until the error does not occur see Removing an I O expansion card on page 71 7 Replace failing adapter and reinstall any other expansion cards that were removed see Installing an I O expansion card on page 75 8 Trained service technician only If the error continues replace th...

Page 147: ...e latest UEFI firmware see Firmware updates on page 34 3 Run the Setup utility see Using the Setup utility on page 21 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and make sure the processor is enabled 0x806F0507 Error Group 4 processor CPU X Status configuration error Note X 1 2 1 Remove the blade server and ensure the p...

Page 148: ...memory module on page 65 for memory population sequence 3 If the error occurs again on the same memory module replace the affected memory module 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board ass...

Page 149: ...microprocessor see Installing a memory module on page 65 for memory population sequence 3 If the error occurs again on the same memory module replace the affected memory module 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 97 and...

Page 150: ... memory module on page 65 for memory population sequence 3 If the error occurs again on the same memory module replace the affected memory module 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board as...

Page 151: ... microprocessor see Installing a memory module on page 65 for memory population sequence 3 If the error occurs again on the same memory module replace the affected memory module 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 97 an...

Page 152: ...tem board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 5 Trained service technician only Remove the affected microprocessor and check the microprocessor socket pins for any damaged pins If a damage is found replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on...

Page 153: ...on card is up to date 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card on...

Page 154: ...he Setup utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card one at a time until the error d...

Page 155: ...ard is up to date 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 21 4 Check the event logs for other related error messages see Error logs on page 103 5 Reseat any expansion cards that are installed in the blade server see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 6 Remove each expansion card one at...

Page 156: ...71 7 Replace failing adapter and reinstall any other expansion cards that were removed see Installing an I O expansion card on page 75 8 Trained service technician only If the error continues replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0x806F0607 Error Group 4 processor One of CPUs SM BIOS uncorrectable err...

Page 157: ...ion error Make sure that the memory modules are installed in the correct order and configured correctly see Installing a memory module on page 65 0x806F070C Error Group 1 DIMM Status memory configuration error Make sure that the memory modules are installed in the correct order and configured correctly see Installing a memory module on page 65 0x806F070C Error Group 1 One of the DIMMs memory confi...

Page 158: ...re the processors are installed correctly see Installing a microprocessor and heat sink on page 94 2 Check the event logs for other related error messages see Error logs on page 103 3 Verify that the system is running the latest UEFI firmware see Firmware updates on page 34 4 Run the Setup utility see Using the Setup utility on page 21 a Make sure that both processors are displayed by the system b...

Page 159: ...lace the expansion card see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 0x806F0813 Error Group 1 Critical Int bus uncorrectable error 1 Make sure that the latest firmware is being used see Firmware updates on page 34 2 Reseat the blade server in the BladeCenter unit see Removing the blade server from the BladeCenter unit on page 52 and Installing the b...

Page 160: ...ling a microprocessor and heat sink on page 94 2 Trained service technician Complete the following steps a Remove microprocessor 2 and restart the server see Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 b If the problem remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the s...

Page 161: ...alling a microprocessor and heat sink on page 94 2 Trained service technician Complete the following steps a Remove microprocessor 2 and restart the server see Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 b If the problem remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the...

Page 162: ...oving a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 b If the problem remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the server see Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 c If the problem goes away microprocessor 1...

Page 163: ...n Complete the following steps a Remove microprocessor 2 and restart the server see Removing a microprocessor and heat sink on page 90 and Installing a microprocessor and heat sink on page 94 b If the problem remains remove microprocessor 1 and install microprocessor 2 in the connector for microprocessor 1 then restart the server see Removing a microprocessor and heat sink on page 90 and Installin...

Page 164: ...update that applies to this memory event If no memory fault is recorded in the logs and no DIMM connector error LED is lit re enable the memory modules using the Setup utility or the Advanced Settings Utility ASU 005100A No usable memory detected 1 Make sure one or more DIMMs are installed in the server 2 Reseat the DIMMs and restart the server see Removing a memory module on page 64 and Installin...

Page 165: ...the server 3 If the problem remains replace the affected DIMMs 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector contains any foreign material or is damaged replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 5 Trained service technician onl...

Page 166: ...e 97 and Installing the system board assembly on page 98 00580A1 Unsupported DIMM populated for mirroring mode 1 If a DIMM connector error LED is lit on the system board check the event logs and follow the procedure for that event and restart the server 2 Make sure that the DIMMs have been installed in the correct sequence for mirroring mode see Installing a memory module on page 65 00580A2 Invali...

Page 167: ...LEDs on the system board or the event logs to a different memory channel or microprocessor see Installing a memory module on page 65 for memory population sequence 3 If the error still occurs on the same DIMM replace the affected DIMM 4 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board asse...

Page 168: ...technician only Replace the system board see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0058006 Spare copy failover complete 1 Make sure that the DIMMs are installed in the proper sequence see Installing a memory module on page 65 2 Reseat the DIMMs and restart the server see Removing a memory module on page 64 and Installing a memory module o...

Page 169: ...M replace the affected DIMM 5 Trained service technician only If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 6 Trained service technician only Remove the affected microprocessor and check the microprocessor so...

Page 170: ...rver each time v Battery see Removing the battery on page 58 and Installing the battery on page 60 v Trained service technician only System board See Removing the system board assembly on page 97 and Installing the system board assembly on page 98 0068003 Event timer failure Trained service technician only Replace the system board See Removing the system board assembly on page 97 and Installing th...

Page 171: ...wn restarting the server each time v Expansion cards see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 v Trained service technician only Replace the system board see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 2010001 PCI X SERR 1 Reseat the expansion cards see Removing an I O expansion card on page 7...

Page 172: ...lity see Using the Setup utility on page 21 and disable unused resource to make more space available v Select Start Options v Select Planar Ethernet PXE DHCP to disable the on board Ethernet controller ROM v Select Advanced Functions followed by PCI Bus Control and then PCI ROM Control Execution to disable the ROM of the adapters in the PCI slots v Select Devices and I O Ports to disable any of th...

Page 173: ...sable any of the on board devices 3 If the problem remains replace the following components one at a time in the order shown restarting the server each time v Expansion cards see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 v Trained service technician only Replace the system board see Removing the system board assembly on page 97 and Installing the sys...

Page 174: ...e state halted 1 Run the Setup utility see Using the Setup utility on page 21 Select Load Default Settings and save the settings 2 Reseat the following components one at a time in the order shown restarting the server each time v Battery see Removing the battery on page 58 and Installing the battery on page 60 v Expansion cards see Removing an I O expansion card on page 71 and Installing an I O ex...

Page 175: ...nstalling the battery on page 60 v Expansion cards see Removing an I O expansion card on page 71 and Installing an I O expansion card on page 75 v Trained service technician only Replace the system board see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 3008002 Date time or both are incorrect 1 Run the Setup utility see Using the Setup utility on...

Page 176: ...ve the settings 2 Update the firmware to the latest level see Firmware updates on page 34for more information 3 Reseat the following components one at a time in the order shown restarting the server each time v Battery see Removing the battery on page 58 and Installing the battery on page 60 v Trained service technician only Microprocessor see Removing a microprocessor and heat sink on page 90 and...

Page 177: ...rom the BladeCenter unit on page 52 and Installing the blade server in a BladeCenter unit on page 53 2 Update the IMM firmware see Firmware updates on page 34 3 Trained service technician only If the problem remains replace the system board see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 3008001 IMM incompatible firmware level 1 Reseat the blad...

Page 178: ...e 53 2 Update the IMM firmware see Firmware updates on page 34 3 Trained service technician only If the problem remains replace the system board see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 3008004 IMM system event log full Clear system event logs using the Setup utility see 3008005 IMM not detected 1 Reseat the blade server see Removing the...

Page 179: ...n page 166 and Solving undetermined problems on page 232 v For intermittent problems check the error log see Error logs on page 103 and Dynamic system analysis diagnostic programs and messages on page 189 v If no LEDs are lit on the blade server front panel verify the blade server status and errors in the Advanced Management Module Web interface also see Solving undetermined problems on page 232 v...

Page 180: ...see the documentation that came with the new software or device General problems Use this information to resolve a general hardware problem Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 4 Parts listing on page 41 to determine which components are CRUs and which components are FRUs v If an action step is preceded by...

Page 181: ... on page 49 The blade server stops responding during the Fixed Disk or SAS Attached Disk diagnostic test 1 Remove the storage drive that was being tested when the blade server stopped responding See Chapter 5 Removing and replacing blade server components on page 49 2 Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again see Diagnostic tools overview on page 101 3 If the Fixed drive or...

Page 182: ... following table and Solving shared BladeCenter resource problems on page 227 v See Chapter 4 Parts listing on page 41 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action All keyboard and mouse problems 1 Make sure that the keyboard vid...

Page 183: ...e the DIMM see Using the Setup utility on page 21 3 Reseat the DIMM and the optional expansion unit if one is installed see Removing a memory module on page 64 Installing a memory module on page 65 Removing an optional expansion unit on page 84 and Installing an optional expansion unit on page 85 4 Replace the following components one at a time in the order shown restarting the blade server each t...

Page 184: ...ecovering from a UEFI update failure on page 223 v The device drivers are installed correctly 5 Follow the UEFI recovery procedure in Recovering from a UEFI update failure on page 223 6 Trained service technician only Replace the system board assembly see Removing the system board assembly on page 97 and Installing the system board assembly on page 98 The monitor has screen jitter or the screen im...

Page 185: ...rained service technician Symptom Action One or more blade servers are unable to communicate with the network 1 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 227 2 Make sure that v The correct device drivers are installed See Firmware updates on page 34 v The Ethernet controller is correctly configured See Configuring the Gigab...

Page 186: ...serverproven compat us v You followed the installation instructions that came with the device and the device is installed correctly See the instructions that came with the device v You have not loosened any other installed devices or cables v You updated the configuration information in the Setup utility program Whenever memory or any other device is changed you must update the configuration See S...

Page 187: ...de server each time a Optional expansion unit if one is installed See Removing an optional expansion unit on page 84 and Installing an optional expansion unit on page 85 b Trained service technician only System board assembly See Removing the system board assembly on page 97 and Installing the system board assembly on page 98 VRD Power Good fault 1 Reseat the blade server See Removing the blade se...

Page 188: ...problems on page 227 3 Trained service technician only Replace the system board assembly See Removing the system board assembly on page 97 and Installing the system board assembly on page 98 System over recommended 5 V fault Informational only Note If the problem remains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter unit on page 52 and In...

Page 189: ...te If the problem remains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter unit on page 52 and Installing the blade server in a BladeCenter unit on page 53 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 227 3 Trained service technician only Replace the system board assem...

Page 190: ...ian only that step must be performed only by a trained service technician Symptom Action The power control button does not work 1 Reseat the control panel connector See Blade server controls and LEDs on page 11 2 Replace the bezel assembly See Removing the bezel assembly on page 80 and Installing the bezel assembly on page 81 3 Trained service technician only Replace the system board assembly See ...

Page 191: ...unit on page 52 and Installing the blade server in a BladeCenter unit on page 53 6 If you just installed a device in the blade server remove it and restart the blade server If the blade server now starts you might have installed more devices than the power to that blade server bay supports 7 If you tried another blade server in the blade server bay when you check the function of the shared BladeCe...

Page 192: ...ds See Blade server controls and LEDs on page 11 b If the blade server fails during POST and the power control button does not work remove the blade server from the bay and reseat it See Removing the blade server from the BladeCenter unit on page 52 and Installing the blade server in a BladeCenter unit on page 53 3 If the problem remains or if you are using an ACPI aware operating system complete ...

Page 193: ...hared BladeCenter resource problems on page 227 3 Run the Setup utility and make sure that the drive is enabled See Setup utility menu on page 22 4 For SAS storage drive problems make sure that the correct device driver is installed For the latest device drivers go to http www ibm com systems support 5 Reseat the battery See Removing the battery on page 58 and Installing the battery on page 60 6 R...

Page 194: ...erver connectors on page 15 to locate the storage drive connector The operating system installation program continuously loops Make more space available on the hard disk The ServerGuide program will not start the operating system CD Make sure that the operating system CD is supported by the ServerGuide program See the ServerGuide Setup and Installation CD label for a list of supported operating sy...

Page 195: ...t is needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory the blade server might have a memory address conflict v The software is designed to operate on the blade server v Other software works on the blade server v The software works on another server 2 If you receive any error messages while you us...

Page 196: ...n only that step must be performed only by a trained service technician Symptom Action A USB device does not work 1 Make sure that the media tray select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared media tray 2 Check the function of the shared BladeCenter unit resources See Solving shared BladeCenter resource problems on page 227 3 ...

Page 197: ...tics LEDs in the following order 1 Look at the control panel on the front of the blade server see Blade server controls and LEDs on page 11 v If the information LED is lit it indicates that information about a suboptimal condition in the blade server is available in the IMM log or in the Advanced Management Module event log v If the blade error LED is lit it indicates that an error has occurred vi...

Page 198: ...croprocessor 2 error LED Microprocessor 1 error LED SAS 0 error LED SAS 1 error LED The following illustrations show the system board light path diagnostics panel and LEDs on the system board light path diagnostics panel Switch block Light path diagnostics MIS LP 1 TEMP SYSBRD NMI System board error LED NMI error LED Over Temperature LED Microprocessor mismatch LED Light Path diagnostic LED Light ...

Page 199: ...cs LEDs in the blade server on page 183 2 Check the BMC log for information about an error that is not represented by a light path diagnostics LED See Using the Setup utility on page 21 Battery error The system battery is not installed or is not working 1 Reseat the battery See Removing the battery on page 58 and Installing the battery on page 60 2 Replace the battery See Removing the battery on p...

Page 200: ... Microprocessor mismatch Make sure that microprocessors 1 and 2 are identical number of cores cache size and type clock speed internal and external clock frequencies 1 Verify the type of microprocessors installed by using the Configuration Setup utility See Using the Setup utility on page 21 2 Trained service technician only Replace microprocessor 2 with an identical microprocessor to microprocess...

Page 201: ...ror is indicated by the fault LED on the front of the BladeCenter GPU expansion BGE unit these LEDs inside the expansion unit can be lit to help identify the source of the error The fault LED on the blade server on which the expansion unit is installed is also lit If the blade server supports transfer of error and LED information fault related information will be shown by the BladeCenter advanced ...

Page 202: ...ntil the problem is solved v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 4 Parts listing on page 41 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Lit light pat...

Page 203: ...ter error has occurred 1 Make sure that the adapter installed in the CFFh connector is supported 2 Reseat the adapter installed in the CFFh connector 3 Replace the adapter installed in the CFFh connector 4 Trained service technician only Replace the expansion unit BPE4 An error has occurred in the expansion unit 1 Check for other specific error LEDs that are lit in the expansion unit 2 Trained ser...

Page 204: ...ally through a generated text report file or copy the log to a removable media and view the log from a Web browser See Running the diagnostic programs for more information If you cannot find the problem using the diagnostic programs see Solving undetermined problems on page 232 for information about testing the blade server Running the diagnostic programs Use this information to start the diagnost...

Page 205: ...he component that was being tested when the blade server stopped The diagnostic programs assume that a keyboard and mouse are attached to the BladeCenter unit and that the blade server controls them If you run the diagnostic programs with either no mouse or a mouse attached to the BladeCenter unit that is not controlled by the blade server you cannot use the Next Cat and Prev Cat buttons to select...

Page 206: ...any errors that might occur in the blade server If the diagnostic programs generate error codes that are not listed in the table make sure that the latest level of the UEFI code is installed To download the latest firmware for the blade server go to http www ibm com systems support The following table describes the messages that the diagnostic programs might generate and suggested actions to corre...

Page 207: ... the blade server on page 14 3 Rerun the test See Diagnostic tools overview on page 101 4 Make sure that the DSA Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the component firmware level is up to date ...

Page 208: ...A Diagnostic code is up to date upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the component firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event ...

Page 209: ...cdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the component firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm com systems support support...

Page 210: ... to date upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the component firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware...

Page 211: ...f necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this co...

Page 212: ...w ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at ht...

Page 213: ...t Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM s...

Page 214: ...m systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www i...

Page 215: ...t Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM s...

Page 216: ... www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at...

Page 217: ...he latest code can be found on the IBM support Web site at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 6 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware...

Page 218: ...m com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 5 Make sure that the IMM firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http w...

Page 219: ... Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm com support docview wss uid psg1MIGR 63017 2 If the failure remains refer to Chapter 5 Removing and replacing blade server components on page 49 to replace the failed component 405 003 xxx Passed the Internal memory test N A 405 904 xxx...

Page 220: ...e upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level fir...

Page 221: ... at http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm com systems suppo...

Page 222: ...d on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then rerun the test The installed firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at h...

Page 223: ...sponding turn off and restart the blade server then rerun the test See Turning off the blade server on page 14 Turning on the blade server on page 14 and Diagnostic tools overview on page 101 2 Make sure that the system BIOS firmware is at the latest level upgrade if necessary then rerun the test Diagnostic tools overview on page 101 The BIOS firmware level can be found in the DSA Diagnostic Event...

Page 224: ...g blade server components on page 49 to replace the failed component 4 Rerun the test 201 815 xxx Aborted the memory self test because of a programming error in the Quick Memory menu item selection process 1 If the blade server has stopped responding turn off and restart the blade server then rerun the test See Turning off the blade server on page 14 Turning on the blade server on page 14 and Diag...

Page 225: ...ailure remains refer to Chapter 5 Removing and replacing blade server components on page 49 to replace the failed component 201 819 xxx Aborted the memory self test because the START END address ranges are located in the restricted area of memory 1 If the blade server has stopped responding turn off and restart the blade server then rerun the test See Turning off the blade server on page 14 Turnin...

Page 226: ...p www ibm com support docview wss uid psg1MIGR 63017 4 If the component failure remains refer to Chapter 5 Removing and replacing blade server components on page 49 to replace the failed component 201 878 xxx Aborted the memory self test because the Sparing feature is enabled 1 If the blade server has stopped responding turn off and restart the blade server See Turning off the blade server on page...

Page 227: ...Log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm com support docview wss uid psg1MIGR 63017 4 If the component failure remains refer to Chapter 5 Removing and replacing blade server components on page 49 to replace the failed component 201 886 xxx Aborted due to a program error in the E820 f...

Page 228: ...e latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system BIOS firmware is at the latest level upgrade if necessary then rerun the test Diagnostic tools overview on page 101 The BIOS firmware level can be found in the DSA Diagnostic Event Log within the Firmware VPD section for this component The latest level firmwar...

Page 229: ...rver on page 14 4 Make sure that the DSA Diagnostic code is at the latest level then rerun the test Diagnostic tools overview on page 101 The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 Make sure that the system BIOS firmware is at the latest level upgrade if necessary then rerun the test Diagnostic tools overview on page 101 The ...

Page 230: ... information about replacing the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive 4 Rerun the test See Diagnostic tools overview on page 101 5 For additional troubleshooting information go to http www ibm com support docview wss ui...

Page 231: ...on for information about the optical drive media tray 5 Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present See your BladeCenter documentation for information about the optical drive media tray 6 Rerun the test See Diagnostic tools overview on page 101 7 Make sure that the DSA Diagnostic code is at the latest level upgrade if necessary The lates...

Page 232: ...as not detected 1 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized then rerun the test See Diagnostic tools overview on page 101 2 Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections See your BladeCenter documentation for information about the optical drive media tray 3 Make sur...

Page 233: ...deCenter documentation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present See your BladeCenter documentation for information about the optical drive media tray 4 Rerun the test See Diagnostic tools overview on page 101 5 For additional troubleshooting information go to http www ibm com suppor...

Page 234: ...l drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive media tray 4 Make sure that the DSA Diagnostic code is at the latest level and upgrade if necessary then rerun the test The latest code can be found on the IBM support Web site at http www ibm com support docview wss uid psg1SERV DSA 5 For addition...

Page 235: ...tation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive media tray 4 Rerun the test See Diagnostic tools overview on page 101 5 For additional troubleshooting information go to http www ibm com support doc...

Page 236: ...n for this component The latest level firmware for this component can be found on the IBM support Web site at http www ibm com support docview wss uid psg1MIGR 63017 4 Rerun the test 5 If the component failure remains refer to Chapter 5 Removing and replacing blade server components on page 49 to replace the failed component 217 800 xxx The storage drive self test was terminated by the user N A Ta...

Page 237: ...try count threshold is passed during an operation to scan the bar code on a cartridge before the operation succeeds This flag is internally cleared when another bar code scanning operation is attempted Recovering from a UEFI update failure Use this information to recover from a UEFI update failure in the blade server Important Some cluster solutions require specific code levels or coordinated code...

Page 238: ...e server cover See Removing the blade server cover on page 55 17 Move the UEFI boot block recovery switch SW1 5 to the OFF position see System board switches on page 16 18 Replace the cover and reinstall the blade server in the BladeCenter unit making sure that the media tray is selected by the relevant blade server See Closing the blade server cover on page 56 and Installing the blade server in a...

Page 239: ...ment module The default setting is disable 12 Select Blade Tasks Firmware update and select the blade server you want to recover 13 Use the browse button to point to the UEFI update file 14 Click the Update button to update the UEFI firmware 15 Reboot the server and verify that it completes POST see Turning off the blade server on page 14 16 Turn off the server see Turning off the blade server on ...

Page 240: ...irmware update by following the instructions that are in the firmware update package readme file 4 Restart the server see Turning off the blade server on page 14 and Turning on the blade server on page 14 5 At the firmware splash screen press F3 when prompted to restore to the primary bank The server boots from the primary bank Out of band automated boot recovery method To download the server UEFI...

Page 241: ...at the SAS devices are configured correctly Solving shared BladeCenter resource problems Use this information to diagnose and resolve shared BladeCenter resource issues Problems with BladeCenter shared resources might appear to be in the blade server The following sections provide procedures to help you isolate blade server problems from shared BladeCenter resource problems If the problem is thoug...

Page 242: ...s likely a problem with the blade server See Keyboard or mouse problems on page 168 Media tray problems Use this information to diagnose and resolve media tray issues for the blade server To check for problems with the media tray removable media drives and USB ports complete the following steps until the problem is solved 1 Make sure that v The media tray select button LED on the front of the blad...

Page 243: ...is working properly 6 For problems that affect one or more of the removable media drives a Reseat the following components 1 Removable media drive cable if applicable 2 Removable media drive 3 Media tray cable if applicable 4 Media tray b Replace the following components one at a time in the order shown restarting the blade server each time 1 Removable media drive cable if applicable 2 Media tray ...

Page 244: ...on problems on page 171 Power problems Use this information to diagnose and resolve power issues with the blade server To check for power problems make sure that v The LEDs on all the BladeCenter power modules are lit v Power is being supplied to the BladeCenter unit v The BladeCenter unit support installation of the blade server type v The BladeCenter unit has the correct power configuration to o...

Page 245: ... tests show that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a color monitor while it is turned on might cause screen discoloration Mov...

Page 246: ... the UEFI code is damaged see Recovering from a UEFI update failure on page 223 Check the LEDs on all the power supplies of the BladeCenter unit in which the blade server is installed If the LEDs indicate that the power supplies are working correctly and reseating the blade server does not correct the problem complete the following steps 1 Make sure that the control panel connector is correctly se...

Page 247: ...odel v Microprocessor and hard disk drive upgrades v Failure symptoms Does the blade server fail the diagnostic tests What occurs When Where Does the failure occur on a single server or on multiple servers Is the failure repeatable Has this configuration ever worked What changes if any were made before the configuration failed Is this the original reported failure v Diagnostic program type and ver...

Page 248: ...234 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 249: ... You can obtain the latest downloads for your IBM product from http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 63017 v If you have installed new hardware or software in your environment check http www ibm com servers eserver serverproven compat us eserver html to make sure that the hardware and software is supported by your IBM product v Use the troublesho...

Page 250: ...e World Wide Web On the World Wide Web up to date information about IBM systems optional devices services and support is available at http www ibm com systems support You can find the most up to date product information for BladeCenter products at http publib boulder ibm com infocenter bladectr documentation index jsp Software service and support Through IBM Support Line you can get telephone assi...

Page 251: ... are available Monday through Friday from 9 a m to 6 p m IBM Taiwan product service Use this information to contact IBM Taiwan product service IBM Taiwan product service contact information IBM Taiwan Corporation 3F No 7 Song Ren Rd Taipei Taiwan Telephone 0800 016 888 Appendix Getting help and technical assistance 237 ...

Page 252: ...238 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 253: ...HE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporate...

Page 254: ...ntended to be used in a public services network CD or DVD drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel volume KB stands for 1024 bytes MB stands for 1 048 576 bytes and GB stands for 1 073 741 824 bytes When referring to hard disk drive capacity or communications volume ...

Page 255: ...the device IBM may condition provision of repair or replacement of devices or parts on implementation of appropriate remedial measures to mitigate such environmental contamination Implementation of such remedial measures is a customer responsibility Table 10 Limits for particulates and gases Contaminant Limits Particulate v The room air must be continuously filtered with 40 atmospheric dust spot e...

Page 256: ...t is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at h...

Page 257: ...rtment M456 IBM Allee 1 71137 Ehningen Germany Telephone 49 7032 15 2937 Email tjahn de ibm com Germany Class A statement Deutschsprachiger EU Hinweis Hinweis für Geräte der Klasse A EU Richtlinie zur Elektromagnetischen Verträglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU Richtlinie 2004 108 EG zur Angleichung der Rechtsvorschriften über die elektromagnetische Verträglichkeit ...

Page 258: ...ernational Business Machines Corp New Orchard Road Armonk New York 10504 914 499 1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist IBM Deutschland Technical Regulations Department M456 IBM Allee 1 71137 Ehningen Germany Telephone 49 7032 15 2937 Email tjahn de ibm com Generelle Informationen Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A Japan VC...

Page 259: ... Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any areas other than home Russia Electromagnetic Interference EMI Class A statement People s Republic of China Class A electronic emission statement Taiwan Class A compliance statement Notices 245 ...

Page 260: ...246 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 261: ...AID array 36 configuring your blade server 21 configuring your server 28 connectors 15 I O expansion card 15 memory 15 microprocessor 15 SAS hard disk drives 15 system board 15 contamination particulate and gaseous 241 control panel installing 83 removing 82 supported 83 controller enable or disable Ethernet 22 enable or disable SCSI 22 cover closing 56 opening 55 CPU stress test error codes 089 8...

Page 262: ...ssages 173 removable media drive 179 S BRD 185 SAS storage drive error 185 service processor 227 shared resource problems 227 software 180 storage drive self tests 217 000 000 222 217 800 xxx 222 217 900 xxx 222 tape alert flags flag 13 222 flag 14 222 flag 15 222 flag 16 222 flag 2 222 flag 23 222 flag 4 222 Temp 185 UEFI update 223 USB port 182 video problems 231 European Union EMC Directive con...

Page 263: ...t path diagnostics LEDs 185 BladeCenter GPU expansion unit 188 light path diagnostics panel 18 light path diagnostics switch 17 light path LED locations 183 expansion unit 187 load default settings 22 LSI logic configuration utility program description 21 LSI Logic Configuration Utility program 36 M media tray errors 228 media tray select button 11 memory configuration changes 65 specifications 9 ...

Page 264: ...eCenter HS22 9 start options 22 starting the blade server 14 startup sequence options 22 startup sequence setting 22 static electricity 50 static sensitive devices handling 50 stopping the blade server 14 storage drive connectors 15 problems 167 storage interface card 73 installing 77 removing 73 SAS controller 73 SW1 2 system board switch description 16 SW1 3 system board switch description 16 SW...

Page 265: ...W Web site ServerGuide 31 Windows IPMI device driver 38 WOL disable switch 17 wrong characters 170 Index 251 ...

Page 266: ...252 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide ...

Page 267: ......

Page 268: ... Part Number 90Y5614 Printed in USA 1P P N 90Y5614 ...

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