Chapter 4. Solving Problems
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900-number operating system and hardware
support line
In the U.S., if you prefer to obtain technical support on a pay-as-you-go basis, you can
use the 900-number support line. The 900-number support line provides support for
IBM PC products that are out of the warranty period.
To access this support, call 1-900-555-CLUB (2582). You will be notified of the charge
per minute.
Network and server support line
Network and Server Support is available for simple or complex networks made up of
IBM servers and workstations using major network operating systems. In addition,
many popular non-IBM adapters and network interface cards are supported.
This service includes all of the features of the Enhanced PC Support Line, plus:
•
Installing and configuring client workstations and servers
•
Identifying system problems and correcting problems on the client or the server
•
Using IBM and non-IBM network operating systems
•
Interpreting documentation
You can purchase this service on a per-call basis, as a multiple-incident package, or as
an annual contract with a 10-incident limit. For more information about purchasing
Network and Server Support, see “Ordering support line services”.
Ordering support line services
Enhanced PC Support Line and Network and Server Support Line services are
available for products on the Supported Products list. To receive a Supported
Products list:
•
In the U.S.:
1. Call 1-800-426-3395.
2. Select document number 11683 for Network and Server support.
3. Select document number 11682 for Enhanced PC support.
•
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
•
In all other countries, contact your IBM reseller or IBM marketing
representative.
For more information or to purchase these services:
•
In the U.S., call 1-800-772-2227.
•
In Canada, call 1-800-465-7999.
•
In all other countries, contact your HelpCenter.
Warranty and repair services
You can upgrade your standard hardware warranty service or extend the service
beyond the warranty period.
Warranty upgrades in the U.S. include:
•
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can upgrade to on-site
repair service, either standard or premium. The standard upgrade provides a
trained servicer within the next business day (9 a.m. to 5 p.m., local time,
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