IBC Water AS14100MP-CL, Installation & Operating Instructions Manual

Page: 53 / 54

AS14100MP-CL Page
53
Microprocessor Troubleshooting Procedures
Problem Possible Cause Solution
a. AC Adapter unplugged a. Connect power
b. No electric power at outlet b. Repair outlet or use working outlet
c. Defective AC adapter c. Replace AC adapter
1. Timer does not display time
of day.
d. Defective PC board d. Replace PC board
a. Switched outlet a. Use uninterrupted outlet
b. Power Outage b. Reset time of day
2. Timer does not display correct
time of day.
c. Defective PC board c. Replace PC board
a. Bypass valve in bypass position a. Put bypass valve in service position
b. Meter connection disconnected b. Connect meter to PC board
c. Restricted/stalled meter turbine c. Remove meter and check for rotation
or foreign material
d. Defective meter d. Replace meter
3. No softening/filtering display
when water is flowing.
e. Defective PC board e. Replace PC board
a. power outages a. Reset control valve to correct time of
day
b. Time of day not set correctly b. Reset to correct time of day
c. Time of regeneration incorrect c. Reset regeneration time
4. Control valve regenerates
at wrong time of day.
d. Control valve set at “on O”
(immediate regeneration) d. Check control valve set-up procedure
regeneration time option.
a. Control valve has just been serviced a. Press NEXT and REGEN for 3 seconds
or unplug power source jack (black wire)
and plug back in to reset control valve.
b. Foreign matter is lodged in control
valve b. Check piston and spacer stack assembly
for foreign matter
c. high drive forces on piston c. Replace piston(s) & spacer stack
assembly
d. Control valve piston not in home
position c. Press NEXT and RGEN for 3 seconds
or unplug power source jack (black wire)
and plug back in to reset control valve
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure e. Check motor and wiring. Replace motor if
necessary
f. Drive gear label dirty or damaged,
missing or broken gear f. Replace or clean drive gear
g. Drive bracket incorrectly aligned to
back plate g. Reseat drive bracket properly
h. PC board is damaged or defective h. Replace PC board
5. Err followed by code number
Error Code 1001 – Unable to recognize
start of regeneration
Error Code 1002-Unexpected stall
Error Code 1003-Motor ran too long,
timed out trying to reach next cycle
position
Error 1004 – Motor ran too long, timed
out trying to reach home position
If other Error Codes display contact the
factory.
i. PC board incorrectly aligned to drive
bracket. i. Ensure PC board is correctly snapped on
to drive bracket.
a. Motor not operating a. Replace motor
b. No electric power at outlet b. Repair outlet or use working outlet
c. Broken drive gear or drive cap
assembly c. Replace AC adapter
d. Defective PC board d. Replace PC board
e. Broken drive gear or drive cap
assembly e. Replace drive gear or drive cap assembly
f. Broken piston retainer f. Replace piston retainer
6. Control valve stalled in
regeneration
g. Broken main or regenerant piston g. Replace main or regenerant piston
a. AC adapter unplugged a. Connect AC adapter
b. No electric power at outlet b. Repair outlet or use working outlet
c. Broken drive gear or drive cap
assembly c. Replace drive gear or drive cap assembly
7. Control valve does not regenerate
automatically when REGEN button
is depressed and held
d. Defective PC board d. Replace PC board
a. Bypass valve in bypass position a. Put bypass valve in normal operation
position.
b. Meter connection disconnected b. Connect meter to PC board
c. Restricted/stalled meter turbine c. Remove meter and check for rotation or
foreign matter
d. Defective meter d. Replace meter
e. Defective PC board e. Replace PC board
8. Control valve does not
Regenerate automatically but
does when REGEN button is
depressed
f. Set-up error f. Check control valve set-up procedure