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MK/MV – Medium Profile Series Unit Coolers (E206993_M) 62
KE2 Evap OEM
Alarm Troubleshooting Guide
© Copyright 2018 KE2 Therm Solutions, Inc. . Washington, Missouri 63090
Q.1.61 November 2018
Page 10
Alarm Name Description Corrective Action
Disconnect Controller has been disconnected from
KE2 SmartAccess for over 10 minutes.
• The Disconnect Alarm indicates the controller has lost connection to the portal site, and is only gener-
ated if Disconnect Alarms are enabled from the portal site dashboard. The KE2 Evap OEM requires In-
ternet access to connect to KE2 SmartAccess, and a Disconnect Alarm typically indicates the controller
has lost connection to the Internet, or the controller that is connected to the portal site has lost power.
•Verify that the controller is powered, if not, troubleshoot incoming power.
•Check the Ethernet cable between the IT equipment and the KE2 Evap OEM board. Make sure both ends
are fi rmly inserted into the jacks.
•If possible, check connectivity to the Internet through the Ethernet cable at the KE2 Evap OEM. Contact
local IT sta ff to have the local network diagnosed.
Once the KE2 Evap OEM is able to reconnect to the portal site, it will send an e-mail notifying that the
controller has reconnected to KE2 SmartAccess.
Reconnect Controller has been reconnected to KE2
SmartAccess.
Access Denied Response from https://smartaccess.ke2th-
erm.net when trying to login with invalid
Site and/or Password.
Site name and Password are case sensitive and must be entered exactly as originally set by the user.
• If site and password are correct, the controller(s) have stopped communicating to KE2 Therm’s server.
The local network’s functionality should be validated to ensure the controller is communicating proper-
ly. The Internet connection should also be checked to ensure it is working properly. The KE2 Evaporator
E ffi ciency must be con fi gured to register on KE2 SmartAccess from the Settings page on the Masterview
screen. The default site is installer and the password is the MAC address exactly as shown on the con-
troller label, e.g., 12:34:56:AB:CD:EF.
The user may change the site and password on the Settings page to something more convenient.
Controller Commu-
nication Failure.
Retry in XX Seconds.
Clicking on any controller from the KE2
SmartAcces Services screen should
redirect to that controller. This error will
prevent viewing the controller’s webpage.
After connection to KE2 SmartAccess, the dashboard will show all registered controllers, clicking on any
controller will redirect to that controller’s Masterview webpage.
• Browsers commonly maintain a cache to improve the user experience.
After changes to the user view, like a
fi rmware update, the webpage view stored in the browser’s cache
may be falsely displayed. To resolve, the browser’s cache must be cleared completely. Some browsers
refer to this as ‘from the beginning of time’. Refer to your browser’s help for more information on clearing
the brower’s cache.
Noti fi cations when connected to KE2 SmartAccess
Alarm Alarm
Name
Description
Parameter in VARIABLES menu to
diagnose further.
Corrective Action
EA1 External
Alarm 1
If AU1 (AUX IN 1 MODE)
= EA1 (EXT ALARM 1):
The digital input is in an
active state.
• Troubleshoot the device connected to the auxiliary input to discover why it
is in alarm condition and resolve the issue.
• If the device is not in alarm, check to make sure the device is connected to
the appropriate position (AUX 1, AUX 2 or AUX 3).
• Review the KE2 Evap OEM settings to make sure they match the type of de-
vice connected to the controller. AU1, AU2 or AU3 should be set to EA1,
EA2 or EA3 respectively to set the aux input to be an external alarm.
• Verify the aux input state ( A1A, A2A or A3A ) is appropriately set to oPn
(open) or CLo (closed) to match the input’s functionality. If the controller is
displaying the opposite of what is expected, changing the state will reverse
the logic.
EA2 External
Alarm 2
If AU2 (AUX IN 2 MODE)
= EA2 (EXT ALARM 2):
The digital input is in an
active state.
EA3
External
Alarm 3
If AU3 (AUX IN 3 MODE)
= EA3 (EXT ALARM 3):
The digital input is in an
active state.
EFL
E-mail
Failure
Alarm
E-mail alert was not
con fi rmed by email
server provided after
seven consecutive
attempts.
N/A • Ensure the controller has Internet access. If possible plug a laptop into the
Ethernet cable at the controller to test Internet connection.
• E-mail Failure Alarm is a function of the controller attempting to send out an
e-mail alert using the information entered in the Alert Noti fi cations section
of the Settings Page, and failing to communicate successfully with the e-mail
server provided.
• Servers requiring basic authentication should provide User name and Pass-
word, and ensure it is correctly entered.
• Servers without authentication requirements should not enter information
in the User name or Password fi eld. If unsure of server requirements and
alarm occurs, ensure both User name and Password are blank and retry.
KE2 Therm Solutions, Inc
12 Chamber Drive
Washington, Missouri 63090
636.266.0140 . www.ke2therm.com