HunterDouglas EverWood Operating Systems Download Page 27 | Manualshive

Page: 27 / 36

background image

TROUBLESHOOTING

25

Troubleshooting

If your blind is not operating correctly:

■

Review the support guide

for your control device.

■

Refer to the following troubleshooting procedures for specific solutions for your blind.

If questions remain, please contact Hunter Douglas Consumer Support at

(800) 789-0331.

Problem

The blind will not fit into the installation brackets.

Solution

Check that the installation brackets are level and aligned. Adjust and/or shim
to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets.
See “Mount the Headrail” on page 14.

Problem

Batteries in the battery wand need to be replaced.

Solution

Replace the batteries in the battery wand.
Squeeze the cap latch to
release the cap and remove
the cap from the battery wand.
Install the batteries according
to the instructions on the
battery wand label.
Press the cap on until it
latches.

NOTE:

Hunter Douglas recommends AA alkaline batteries for use with our

battery-powered blinds. These will provide more than one year of operation,
depending on usage. Lithium and rechargeable batteries are not recommended.

Cap

Latch

Battery

Wand

Squeeze

«
...
25
26
27
28
29
...
»

Summary of Contents for EverWood

Page 1: ...Installation Operation Care EverWood Alternative Wood Parkland Wood Blinds PowerView Gen 3 Automation and SimpleLift with PowerView Gen 3 Automation Operating Systems ...

Page 2: ... Installation Overview 4 STEP 1 Install the Brackets 4 Mount the Installation Brackets Inside or Ceiling Mount 5 Mount the Installation Brackets Outside Mount 7 STEP 2 Connect the Power Cable If Applicable 10 STEP 3 Install the Blind 11 STEP 4 Connect the Power Source If Applicable 15 Testing the Blind 21 OPERATION 22 Operate the Blind 22 Operating the PowerView App and Gen 3 Remote 23 Resetting t...

Page 3: ... bottom rail vary by product Intermediate Bracket If Required Valance Splice If Required Valance2 Corner Clips for Valance Returns If Required End Bracket Spacer Block1 Intermediate Bracket Spacer Block1 Headrail Bracket Shim Optional 2 or 4 Extension Brackets Optional End Bracket Spacer Block1 End Bracket 12V Battery Wand Magnetic Valance Clips2 Transceiver Assembly Control Button ...

Page 4: ...Bracket If Required Valance Splice If Required Valance2 Corner Clips for Valance Returns If Required End Bracket Spacer Block1 Intermediate Bracket Spacer Block1 Headrail Bracket Shim Optional 2 or 4 Extension Brackets Optional End Bracket Spacer Block1 End Bracket Power Cable 12V Battery Wand Magnetic Valance Clips2 Transceiver Assembly Control Button SimpleLift Hold Down Brackets Optional ...

Page 5: ... Hex Head Screws Not Provided If using spacer blocks use 6 screws long enough for a secure attachment Nuts and Screws Provided Extension brackets come with screws and nuts Wire Retainers Not Provided If using 18V DC Power Supply satellite battery mount or rechargeable battery wand wire retainers are recommended to secure the power cable Unpack the Blind Remove the blind from the package Keep the p...

Page 6: ...g Types and Window Terminology If the installation brackets are mounted correctly the rest of the installation process follows easily To prepare for this important first step review the mounting types and basic window terminology illustrated below Refer to the appropriate page below based on your order Inside or Ceiling Mount Page 5 Outside Mount Page 7 Width of Blind Intermediate Brackets Up to 4...

Page 7: ...ake them fit Attach the End Brackets With inside or ceiling mounts attach the two end brackets flush against the sides of the window casement or to the ceiling Choose the most appropriate of the following mounting methods Side Top Mount Inside mount only Mount the end brackets with one screw through a side hole and one screw through a top hole as shown below left Side Mount Inside mount only Mount...

Page 8: ...the slats from rubbing the glass when they are tilted open Attach the Intermediate Brackets If Required Evenly space the intermediate bracket s between the two end brackets Adjust spacing if needed to avoid interference with internal headrail mechanisms Attach the intermediate bracket s with two screws through diagonal top holes IMPORTANT The rear of the end brackets and intermediate bracket s mus...

Page 9: ...nd points over the window opening Make a second mark 1 4 to the outside of the headrail end marks The outer marks are where the outside edges of the end brackets will be located Attach the End Brackets NOTE The illustrations in this section show spacer blocks mounted with the end brackets Spacer blocks are required for all outside mount 21 2 blinds unless extension brackets are used Spacer blocks ...

Page 10: ...lush against a flat mounting surface Do not mount end brackets on a curved molding Attach the Intermediate Brackets If Required Evenly space the intermediate bracket s between the two end brackets Adjust spacing if needed to avoid interference with internal headrail mechanisms Attach the intermediate bracket s with two screws through diagonal holes IMPORTANT The tops of the end brackets and interm...

Page 11: ...wn below Spacer Blocks for 21 2 Slat Size NOTE Spacer blocks are required for the 21 2 slat size and are optional for the 2 slat size Attach a spacer block to each of the two end brackets If one or more intermediate brackets is required see chart on page 4 attach a spacer block to each intermediate bracket If extension brackets will be used it is not necessary to attach spacer blocks Proceed to ST...

Page 12: ... the Battery Wand Plug the Power Cable into the Battery Wand Inside of the headrail Connect the power cable coming from the motor into the socket on the battery wand Place the Battery Wand Inside the Headrail From the top of the headrail Place the battery wand inside the headrail in a location where it will not interfere with the operation of the blind Position its smooth curved side toward the ti...

Page 13: ...ips offer two projection positions When the clips are fully compressed the narrowest projection is 5 8 The widest projection is 7 8 Insert a small flat blade screwdriver into the slot on one side of the magnet making sure the screwdriver is all the way down in the slot Push the screwdriver in toward the magnet and then pull out to extend the clip Repeat on the other side until the magnet is level ...

Page 14: ...he valance groove Twist the clip until it is straight with the clear tabs at the top of the valance There are at least two clips per valance For valances narrower than 36 position clips 51 2 in from the ends of the valance For valances 36 or wider position the clips 10 in from the ends of the valance Additional clips should be spaced evenly between the two end clips ...

Page 15: ...the center of the clip aligns with the edge of the miter cut at each end Slide a return onto each corner clip until its miter is flush against the miter on the valance NOTE Valance design varies by product Attach the Valance Splice If Required For valances that are spliced join the two mitered valance pieces together by sliding the valance splice clip over the back of the valance where the two hal...

Page 16: ...nder the front lip of the end brackets and intermediate bracket s Push the headrail against the back of the end brackets Check that the front lip of the intermediate bracket s is under the front lip of the headrail Adjust the Headrail Tightness If the headrail is loose in the end brackets bend the tabs on the end brackets outward NOTE The tabs may also be bent inward if the headrail is difficult t...

Page 17: ...h daisy chain connections see page 19 For any other Hunter Douglas power options see the instructions that came with the unit Satellite Battery Pack Mount the Satellite Battery Wand Decide where you want to attach the wall mount bracket A satellite battery wand may be mounted in any orientation Make sure the provided cable is long enough to connect the satellite battery pack and the blind CAUTION ...

Page 18: ...le Battery Mount Decide where you want to install the rechargeable battery mount This may be mounted behind the headrail or in any desired location near the window covering A satellite battery mount may be installed in any orientation Make sure the provided cable is long enough to connect the satellite battery mount and the blind CAUTION The rear of the battery mount must be flush against a flat m...

Page 19: ...y Wand into the Battery Mount NOTE The rechargeable battery wand ships fully charged so it is ready to install out of the package Match the direction of the arrow on the underside of the battery wand with the arrow on the battery mount Insert the nose of the battery wand into the cavity of the mount the side plugged into the blind Push the battery wand flush into the mount until the battery snaps ...

Page 20: ...to indicate the blind is ready for operation Plug the power cable from the blind motor into the extension cable Plug the other end of the extension cable into the 18V DC power supply Plug the 18V DC power supply into a power source Proceed to Testing the Blind on page 21 Power cable from blind motor Extension cable 18V DC Power Supply ...

Page 21: ...ge 21 Attach the Valance with Magnetic Valance Clips Align the valance to the headrail Hold the valance securely from the front side with both hands Position the clips to the top front lip of the headrail until it is level and in position Press the valance gently forward just enough so the clips adhere to the headrail The magnetic valance clips allow for limited valance height adjustments by caref...

Page 22: ...attach the hold down brackets to the jamb sill or outside mounting surface Slide the hold down pins into the appropriate slot or hole on the hold down brackets If necessary with 2 outside mount blinds the first slot of the hold down brackets may be used in place of a spacer block Attach the SimpleLift Hold Down Brackets Optional Lower the blind and place the pins from the hold down brackets into t...

Page 23: ...tilt the slats open and closed If the blind does not operate see Troubleshooting on page 25 The control button can also be used with the PowerView App for advanced blind functions and home access Open the app press and hold the control button to see a list of available functions See Operating the PowerView App and Gen 3 Remote for more information Control Button Front of Blind Transceiver Assembly...

Page 24: ...t the bottom rail Allow the slats to stack evenly by gradually lifting the bottom rail while the center button is fully depressed Hold the bottom rail stationary at the desired position while releasing the button For inside mount blinds When raising the blind pull the bottom rail slightly toward you Press the center button and gently raise the bottom rail Once the desired height is reached hold th...

Page 25: ... 3 4 5 and or 6 to select one or more groups Selected group numbers light up white on the remote Press selected group number s 1 2 3 4 5 and or 6 a second time to deselect one or more groups Deselected group numbers are not lit OPEN Tilt slats to open at 50 CLOSE Tilt slats down to closed position LEFT ARROW Tilt slats down to closed postion RIGHT ARROW Tilt slats up to closed position STOP Stops ...

Page 26: ...ol Guide Resetting the Blind If Necessary Calibration Reset The calibration reset is used to recalibrate the blind s travel limits This action is performed in the PowerView App Select Calibrate Shades in the Advanced Options section of the Shade Settings menu in the PowerView App The slats will tilt to their end limits then finish in the closed position When the slats stop moving the calibration i...

Page 27: ... are flush against the installation brackets Check that the headrail is completely inserted into the installation brackets See Mount the Headrail on page 14 Problem Batteries in the battery wand need to be replaced Solution Replace the batteries in the battery wand Squeeze the cap latch to release the cap and remove the cap from the battery wand Install the batteries according to the instructions ...

Page 28: ...d use your index finger to pull the battery out of the mount NOTE The mount should remain installed and plugged into the shade cable during this process You will simply remove the wand from the mount Recharging Via the Dual Charging Station Plug the dual charging station into a standard AC outlet Insert the nose of the rechargeable battery wand into the dual charging station slot Battery snaps fir...

Page 29: ...arging cable into the charging outlet on the rechargeable battery wand The charging outlet is near the nose of the wand A red light indicator light confirms the battery wand is properly inserted and is charging CAUTION Do not attempt to plug the charging cable into the battery mount s power socket Doing so will not only fail to charge the battery wand but could possibly cause damage to both the si...

Page 30: ...u anticipate the rechargeable battery wand consistently exceeding this temperature limit please reinstall in a location that avoids direct sunlight Problem The blind does not raise or lower evenly Solution Check inside the headrail Make sure no obstructions keep the mechanism from turning Check that the lift cords are not pinched or tangled Problem Lift cords are bunching by the safety cord connec...

Page 31: ...lem The blind is not responding to the PowerView Gen 3 Automation remote Solution IMPORTANT A blind will not operate until it is joined to a group Check that the correct group number is selected The LED on that group number will light up You can also check which group number the blind is joined to on the remote in the PowerView App You can find this under MORE ACCESSORIES in the app Check if the b...

Page 32: ...aligned Adjust and or shim the installation brackets to level if necessary Level the Bottom Rail or Correct Blind Height NOTE All skew adjustment features are located under the headrail To level the blind raise the low side of the bottom rail by turning the skew adjustment feature on the headrail clockwise with a coin or screwdriver while lifting the weight from the bottom rail NOTE Turn the skew ...

Page 33: ...he blind to its full length tilt the slats almost all the way down and dust Then tilt the slats almost all the way up and dust Not closing the slats all the way allows dusting where the slats overlap Blinds may also be vacuumed Use the brush attachment and tilt the slats up and down as described for dusting Wood Blinds Only Stained blinds like wood furniture should be treated periodically with lem...

Page 34: ...CHILD SAFETY 32 ...

Page 35: ...CES 003 This Class B digital apparatus complies with Canadian ICES 003 Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation NMB 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada L utilisation de ce dispo...

Page 36: ...overed for 5 years from the date of purchase 1 Contact your original dealer place of purchase for warranty assistance 2 Visit hunterdouglas com for additional warranty information frequently asked questions and access to service locations 3 Contact Hunter Douglas at 800 789 0331 for technical support certain parts free of charge for assistance in obtaining warranty service or for further explanati...

Reviews:

No comments

Related manuals for EverWood

NEW DARKENING BLIND

Brand: Claus Pages: 4

Brand: Louvolite Pages: 2

Cosiflor F Slope 1

Brand: Blöcker Pages: 2

Brand: BLINDS2GO Pages: 2

Brand: Hard Head Pages: 13

SGV1C80-10-R Series

Brand: SolarGaps Pages: 45

Brand: fakro Pages: 8

Brand: Velux Pages: 9

Brand: Velux Pages: 4

FAUX WOOD CORDLESS VENETIAN BLIND

Brand: John Lewis Pages: 5

NV BLINDS eclectics

Brand: NovaTec Pages: 2

Brand: HunterDouglas Pages: 2

Brand: Helioscreen Pages: 14

Brand: Helioscreen Pages: 16

Brand: Griesser Pages: 6

Brand: Griesser Pages: 16

Brand: EkoOkna Pages: 10

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands