OPERATION
29
Troubleshooting
If your shade is not operating correctly:
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First review the guide that came with your control device.
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Refer to the following troubleshooting procedures below for the specific solutions for
your shade.
If questions remain, please contact the Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The shade will not fit into the installation brackets.
Solution
Check that the installation brackets are aligned and level.
Check that the roller tube or cassette is completely inserted into the
installation brackets. See “STEP 2 — Install the Shade” on page 17.
Bracket shades only:
Check to ensure the bracket distance is correct. If the
brackets are mounted too closely to one another the shade will not operate
correctly.
Fascia shade only.
If the tab on the fascia bracket interferes with installing
the shade, remove the paper band and gently move the bottom rail away from
the tab.
Problem
The shade does not operate using the manual control button.
Solution
Check to be sure the batteries in the shade and the remote are new and are
installed correctly.
Check that the battery wand or battery pack supply is securely connected to
the motor assembly. See “STEP 3 — Connect the Power Source” on page
20.
Make sure the DC power supply is plugged in and there is power to the outlet.
Problem
The shade is not responding to the PowerView
®
remote.
Solution
IMPORTANT:
A shade will not operate until it is joined to a group. See
“Joining a Shade to a Group” on page 25.
Check that the correct group number is selected.
Check that the batteries in the remote are correctly inserted and are fresh. The
LEDs that backlight the remote should come on when
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STOP is pressed.
