Chapter
5
Troubleshooting
If you encounter a problem with the satellite router, refer to the relevant
troubleshooting procedure or procedures in the sections that follow. If you cannot
correct the problem, contact your service provider for assistance.
Topics:
•
Troubleshooting common
problems
For support options and contact information, see
on page
xiii.
•
Cannot access the System
Control Center
Other sections in this guide that contain troubleshooting information are listed
below:
•
Testing connectivity to the
satellite
•
• For explanation of
state codes
, which appear on various screens, see
on page 35.
•
VADB – Router remains in VADB
mode
• For explanation of
red flags
, see
on page 19.
• Improper
settings on the computer
connected to the satellite router can
cause problems. For instructions on configuring a computer to work properly
with the router see
on page 53.
If your browsing speed seems slow, you may have exceeded your daily download
allowance. See
Checking download allowance status
on page 39.
Note:
If you have an enterprise service plan with no download limit,
download allowance status does not apply.
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HN9500 Satellite Router User Guide
1037737-0001 Revision E