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Troubleshooting common problems

The Problem Troubleshooting page helps you correct problems you could encounter while using
the satellite router. Follow these steps to use the Problem Troubleshooting page to diagnose and
correct a problem:

1.

Click the

Problem Troubleshooting

link in the left panel of any System Control Center

page. (An exception: On the System Control Center home page, the

Problem Troubleshooting

link is located below the DIAGNOSTIC UTILITIES heading.)
The Problem Troubleshooting page opens (

Figure 28: Problem Troubleshooting page

on

page 48).

Figure 28: Problem Troubleshooting page

2.

Click the

Start Troubleshooting

button.

The System Control Center examines operational data and attempts to identify the problem.
After a short wait it displays a Troubleshooting Results page with appropriate suggestions
for correcting the problem.

3.

Follow the instructions on the Troubleshooting Results page.

4.

If these steps do not correct the problem, contact your service provider for assistance.

Cannot access the System Control Center

Follow these steps if you cannot access the System Control Center after installation of the satellite
router.

1.

If the router is using a dynamic IP address, confirm that DHCP is enabled on the computer.
This procedure is explained in

Configuring a computer to use DHCP

on page 54.

2.

Open a web browser on a computer connected to the satellite router.

3.

In the browser address bar, type

www.systemcontrolcenter.com

or

192.168.0.1

and press

Enter

.

Note:

To use 192.168.0.1, DHCP must be enabled on the computer.

If the System Control Center does not appear, continue with the remaining steps.

HN9500 Satellite Router User Guide

48

1037737-0001 Revision E

Troubleshooting

Chapter 5

Summary of Contents for HN9500

Page 1: ...1037737 0001 Revision E February 18 2011 HN9500 Satellite Router User Guide ...

Page 2: ...eness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks Hughes Hughe...

Page 3: ...sing the System Control Center 12 System Control Center home page 12 Text links 13 Common features on System Control Center screens 14 Button links 15 System Status button 16 IPSec icon 17 Links in the left panel 17 Small icon on System Control Center screens 18 Status and information screens 18 State codes on status and information screens 19 Red flag indicator 19 System Status page 20 Typical va...

Page 4: ...ppendix A Computer settings 53 Understanding the router address and computer address 53 Configuring a computer to use DHCP 54 Configuring Windows 7 to use DHCP 55 Configuring Windows Vista to use DHCP 57 Configuring Windows XP to use DHCP 58 Configuring Windows 2000 to use DHCP 60 Configuring a Mac computer to use DHCP 62 Configuring a computer for a static IP address 63 Configuring Windows 7 to u...

Page 5: ...nges 74 Repairs in the United States 74 Industry Canada certification 75 Electromagnetic interference EMI 75 FCC Part 15 75 Canada Class B warning 76 Operational and safety requirements for Canada 76 Repairs in Canada 76 Appendix C Acronyms used in this guide 77 v HN9500 Satellite Router User Guide 1037737 0001 Revision E Contents ...

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Page 7: ...igure 21 Examples of state codes 35 Figure 22 Download Allowance Status screen 39 Figure 23 Download allowance exceeded speed limited 40 Figure 24 Terminal Connectivity Test page 40 Figure 25 Front panel LEDs on the HN9500 router 42 Figure 26 LAN port LEDs 43 Figure 27 VADB phone line connection 46 Figure 28 Problem Troubleshooting page 48 Figure 29 Satellite loopback connectivity test 49 Figure 3...

Page 8: ...indows Vista 65 Figure 51 Local Area Connection Properties Windows Vista 65 Figure 52 Internet Protocol Properties Windows Vista 66 Figure 53 Accessing Local Area Connection Properties Windows XP 67 Figure 54 Local Area Connection Properties Dialog Windows XP 67 Figure 55 Internet Protocol Properties Windows XP 68 Figure 56 Local Area Connection Properties Dialog Windows 2000 69 Figure 57 Internet...

Page 9: ...gs on System Status page 23 Table 7 Reception Information parameters typical values and range 25 Table 8 Red flags on Reception Information page 26 Table 9 Transmission Information parameters typical values and range 28 Table 10 Terminal Status parameters typical values and range 30 Table 11 System Information parameters typical values and range 32 Table 12 State codes 35 Table 13 Front panel LED ...

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Page 11: ... potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardous situation which if not avoided could result in minor or moderate injury Messages concerning property damage NOTICEis used for messagesconcerningpossible...

Page 12: ...ey are identified in this section Additional symbols This document uses the following hazard symbols Indicates a safety alert message that concerns a potential electric shock hazard Indicates a safety alert message that concerns a potential fire hazard HN9500 Satellite Router User Guide xii 1037737 0001 Revision E ...

Page 13: ...www myhughesnet com 3 Click the HughesNet Customer Care link The HughesNet Customer Care page opens Options 1 2 and 3 below are available on this page 1 Search our Knowledge Base a In the Self help section click Knowledge Base Search b Follow the on screen instructions to find the information you need 2 Email a Customer Care representative a In the Contact Hughes section click Email b Complete the...

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Page 15: ...r operating position Figure 1 HN9500 satellite router Computer requirements An internal modem with telephone jack supports an optional backup feature known as VADB In the event of a satellite link failure VADB provides a temporary phone line connection to the Internet instead of the satellite link VADB is designed for enterprise customers which are typically large businesses After your HN9500 sate...

Page 16: ...Satellite router and router both refer to the HN9500 satellite router Acronyms are identified in Acronyms used in this guide on page 77 HN9500 Satellite Router User Guide 2 1037737 0001 Revision E Satellite router overview Chapter 1 ...

Page 17: ...ure 2 Single host configuration on page 3 The Hughes Internet Gateway is a Hughes operated satellite station that provides a connection between the Internet and the satellite The gateway routes data to and from the Internet and to and from the satellite which in turn beams a signal down to the satellite router to provide Internet connectivity Figure 2 Single host configuration In a multiple host c...

Page 18: ...iguration on page 5 shows a private network using two satellite routers at two locations The thick broken line shows how the network connects a PC POS or credit device at one location to a PC at a second location This configuration requires two antennas one at each location The Hughes Internet Gateway connection is optional and is based upon a network design for a customer private network HN9500 S...

Page 19: ... 26 7 cm Depth 5 to 40º C Above 5000 ft altitude the maximum temperature is reduced by 1º C per 1000 ft Safe operating temperature range 5 to 95 non condensing Safe operating humidity range Up to 10 000 ft Safe altitude Convection Cooling method TCP IP Protocol support Two Ethernet ports supporting 10BaseT or 100BaseT operation RJ 45 switched Telephone line port Interface ports 5 HN9500 Satellite ...

Page 20: ... due to power surges If the satellite router is installed outside the United States or Canada observe the power standards and requirements of the country where it is installed Table 2 Power supply specifications for the HN9500 satellite router Power cord Electrical requirements Application Power supply type and part number Detachable for 110 VAC outlet type Input line voltage 100 130 V 2 A maximum...

Page 21: ...Figure 7 Attaching or removing the HN9500 pedestal base on page 8 unless it is installed in a rack To avoid overheating and possible malfunction do not operate the router in a horizontal position unless it is mounted in a rack When the router is in the correct position for rack mounting the model name HN9500 on the front panel and the labels LAN and SAT IN on the rear panel are all right side up A...

Page 22: ...onnects to the satellite router should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Networking requirements Ethernet port Ethernet cable Ethernet NIC 10 100 Mbps configured as follows Auto negotiate DHCP enabled obtain an IP address automatically Note The computer can be configured to use a static IP add...

Page 23: ...xplorer 6 or greater Mozilla Firefox Safari for Windows and Mac Browser settings HTTP 1 1 or greater enabled Proxy settings disabled 9 HN9500 Satellite Router User Guide 1037737 0001 Revision E Chapter 1 Satellite router overview ...

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Page 25: ...er on the computer that is connected to the satellite router Use the System Control System Control Center home page Center to find system information for configuring networks or to check system performance if the satellite router does not seem to be functioning properly Common features on System Control Center screens System Status page Reception Information page Transmission Information page Term...

Page 26: ...omputer The System Control Center home page appears as shown in Figure 8 System Control Center home page on page 13 If you are unable to access the System Control Center refer to Cannot access the System Control Center on page 48 System Control Center home page The System Control Center home page contains numerous links to satellite router features and important information regarding operation of ...

Page 27: ...levant part of the screen On some screens and in some messages you may see the word terminal or the abbreviation ST Both refer to the satellite router Text links The System Control Center home page includes the following text links System Status links View System Status Opens the System Status page which displays general system status information such as signal strength and administrative status V...

Page 28: ...s on page 39 Note This link does not apply if the subscriber s service plan has no download limit Help link View Help Topics Opens the Help page which includes a variety of topics such as recommended browser and TCP IP settings Restart HN9500 Restarts the satellite router myHughesNet Go to myHughesNet provides access to the HughesNet Web Portal which contains a variety of useful tools resources an...

Page 29: ...are visible only after the router has been commissioned and is operational Figure 10 System Control Center button links Click the button to go to the page identified by the label The destination page for each button link is identified below Table 3 Button links on System Control Center screens Description of destination page Destination Button Displays general status information such as signal str...

Page 30: ...n the router has been activated for broadband service Green Degraded The router is fully operational but in a degraded mode Performance is slower than normal for any of the following reasons Yellow The satellite router is in VADB mode using a backup phone line connection to the Internet instead of the satellite link The router is in fallback mode One or more TurboPage TTMP connections is not funct...

Page 31: ...stablished green System Status button Some tunnels are established orange System Status button No tunnels are established red System Status button Links in the left panel The following links appear in the left panel of each System Control Center page except the home page Home Opens the System Control Center home page Connectivity Test Opens the Connectivity Test page which allows you to test the c...

Page 32: ...ol Center screens list status and operational parameters and their current values in a tabular format For example the following illustration shows the Reception Information page The left column identifies the parameter category the middle column lists the parameters and the right column shows the current value of the parameter listed in the middle column Parameters are listed in this format on all...

Page 33: ... is restarted State codes on status and information screens A state code is a number that indicates the operational state of the satellite router State codes are displayed with an explanation in words as shown in the following example On the System Control Center status and information screens state codes are shown next to selected parameters as shown in Figure 14 Example of a state code on page 1...

Page 34: ...flags on Transmission Information page on page 29 In these three sections you can find the probable cause and possible solution for a red flag next to a specific parameter System Status page The System Status page displays important information about the satellite router s operational status Available system status values may vary depending on how the satellite router is configured Therefore some ...

Page 35: ...llowing table lists typical values and the range of values for parameters on the System Status page This information may help you understand the values displayed by your satellite router To see the definition of any parameter click the parameter name on the screen Table 5 System Status parameters typical values and range Range of values Typical values Parameter Satellite Interface parameter catego...

Page 36: ...er is fully functional Down The router is not functional Up Summary Operational State Startup The router is being commissioned In progress Download in progress All files are up to date All files are up to date Software Download Status In Service Out of Service In Service Desired State Maintenance Unknown Suspended Not Suspended Not Suspended Suspension State Terminal Individually Barred The router...

Page 37: ... Red flags on System Status page A red flag next to a value on the System Status page indicates a problem related to the parameter listed in the same row where the flagged value appears For explanation find the flagged parameter in this table If a state code is displayed next to the parameter refer to State codes on page 35 to identify the probable cause and possible solution Table 6 Red flags on ...

Page 38: ...uter is suspended by the NOCC Suspension State Call your service provider Router has been barred individually or as part of a group by the NOCC Barred State Wait to see if the flag goes away If it does not call your service provider Router has not acquired security keys Security Keys Wait for normal operation to resume The router has greatly exceeded the FAP threshold and so the router s data rate...

Page 39: ...parameters The following table lists typical values and the range of values for parameters on the Reception Information page This information may help you understand the values displayed by your satellite router To see the definition of any parameter click the parameter name on the screen Table 7 Reception Information parameters typical values and range Range of values Typical values Parameter Sat...

Page 40: ... is displayed next to the parameter refer to Table 12 State codes on page 35 identify the probable cause and possible solution Table 8 Red flags on Reception Information page Possible solutions Probable cause Flagged parameter See Table 12 State codes on page 35 Most of these problems must be corrected by a qualified installer Various causes are indicated by state codes 26 35 Receive Status There ...

Page 41: ...reign object is blocking the antenna other professional for example a tree specialist Make sure you are using the correct power supply See Power supply Wrong power supply information on page 6 If none of the solutions listed here corrects the problem contact your service provider Wait for the weather to improve If PTP SNR is flagged and you Average SNR is too low Severe weather condition PTP SNR e...

Page 42: ... Transmission Information page This information may help you understand the values displayed by your satellite router To see the definition of any parameter click the parameter name on the screen Table 9 Transmission Information parameters typical values and range Range of values Typical values Parameter Satellite Interface Statistics parameter category Up The router is transmitting signals to the...

Page 43: ...own in a tabular format The first left column identifies the parameter categories Overall Status Shows the major features such as dial backup or acceleration Some listed features may not be included in your service plan Transport Interface Receive Statistics Indicates messages received and decoded by the satellite router from the satellite Transport Interface Transmit Statistics Indicates messages...

Page 44: ...ange of values for parameters on the Terminal Status page This information may help you understand the values displayed by your satellite router To see the definition of any parameter click the parameter name on the screen The Dial Backup Status parameter and Dial Backup Status category of parameters apply to the optional VADB feature which is set up and enabled on your satellite router only if yo...

Page 45: ...erational software version Figure 20 System Information page top part The operational parameters listed on the System Information page are shown in a tabular format The first left column identifies the parameter categories Identification Contains system ID information such as Site ID installation site ID and ST name a unique name that identifies the satellite router Software Contains version infor...

Page 46: ...l values and range Range of values Typical values Parameter Identification parameter category Not applicable Characters and numbers ST Name Not applicable A number Site ID Not applicable A number ESN Not applicable A number ODU Serial Number Not applicable A number ODU Part Number Software Not applicable Characters and numbers Boot Software Version Not applicable Characters and numbers Commissioni...

Page 47: ...ss An IPv4 address Last Usable IPv4 IP Address Satellite IP address Satellite IPv4 address IPv4 Default Gateway Not applicable A real number IPv4 Local Address Domain ID Not applicable An IPv4 address Address Translation Within Local Domain Not applicable An IPv4 address Static Address Mapping Within Local Domain Not applicable Not applicable Address Translation to External Domains Not applicable ...

Page 48: ...ed RIPng Mode Not applicable Disabled ND Router Advertisement Mode Not applicable Disabled ISRP Mode Not applicable Disabled ISRP Redirect Behavior Not applicable Enabled IGMP Receive Not applicable Enabled IGMP Send Mode Not applicable Disabled H 323 Proxy Not applicable Disabled Dialer Proxy Not applicable Enabled TCP Acceleration Not applicable Enabled HTTP GET Compression Not applicable Enable...

Page 49: ...been installed and installation parameters have not been submitted Waiting for Installation Parameters 2 Transient No action is necessary Antenna pointing is in progress coarse or fine pointing Occurs during router installation only Coarse Pointing in Progress 3 Transient No action is necessary Occurs during Auto router replacement only Router is searching for beacon Acquiring Beacon in Boot 4 Tra...

Page 50: ... Commissioning 13 Transient No action is necessary Router is in commissioning phase Probing is in progress Occurs during installation only Probing in Progress 14 Occurs during installation only Router is in commissioning phase Probing has failed Probing Failure 15 Transient No action is necessary Router is in commissioning phase Router is registering with the NOCC Registering ST 16 Occurs during i...

Page 51: ... IN and SAT OUT cable connections are finger Router is unable to track beacon No Beacon 27 tight If the problem persists call your service provider to verify cabling and pointing Make sure the SAT IN and SAT OUT cable connections are finger Router is not receiving transmission information packets from satellite No TIPs 28 tight If the problem persists call your service provider to verify cabling a...

Page 52: ...rdue or if service is terminated Call your service provider Router has been put in maintenance state by the NOCC Maintenance 34 Call your service provider Router has been put in out of service state by the NOCC Out of Service 35 Viewing the state codes list To view a list of state codes with an explanation of each code 1 Click the underlined state code number A pop up window appears that briefly i...

Page 53: ...ng in bar graph form The example screen shown in Figure 22 Download Allowance Status screen on page 39 indicates that the subscriber has 92 of the daily allowance left to use Figure 22 Download Allowance Status screen The Download Allowance Status screen shows the following Plan Allowance MB How much data you can download daily in megabytes based on your service plan Allowance Remaining MB Amount ...

Page 54: ...e Connectivity Test page to test the connection between the satellite router and the satellite Instructions for the test are provided on the screen No special configuration is required Figure 24 Terminal Connectivity Test page For details about this test see Testing connectivity to the satellite on page 49 HN9500 Satellite Router User Guide 40 1037737 0001 Revision E System Control Center Chapter ...

Page 55: ...EDs on the front panel and small LEDs on the Ethernet ports on the back of the router The LEDs provide information about the satellite router s operating status Topics Front panel LEDs LAN port LEDs 41 HN9500 Satellite Router User Guide 1037737 0001 Revision E ...

Page 56: ...s the LED is continuously lit Blinking means the LED is usually on but intermittently turns off briefly Table 13 Front panel LED indications Corrective action Satellite router status Appearance LED The router s LAN port is connected to another network device such as your computer On LAN Check network connections LAN cable disconnected or other problem with the LAN configuration requires user inter...

Page 57: ...ply On blue Power Make sure the environmental temperature is within range that Router temperature is too hot If the router overheats it turns off When it cools it recovers to operational status On red the router is positioned vertically and that its vents are not blocked Check power connection Not receiving power Off Bold type indicates LED appearance during normal operation LAN port LEDs Green an...

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Page 59: ...els including the HN9500 The HN9500 includes an internal telephone modem that supports VADB by providing a telephone line backup link to the Internet VADB automatically switches the HN9500 to the terrestrial dialup telephone network with minimal interruption and loss of customer traffic VADB introduces no additional load on the satellite router and does not affect any existing features However bec...

Page 60: ...r is connected to a phone jack as shown in Figure 27 VADB phone line connection on page 46 if the router is configured for VADB The router may also be connected to a line splitter that is connected to a phone jack Figure 27 VADB phone line connection HN9500 Satellite Router User Guide 46 1037737 0001 Revision E VADB feature description Chapter 4 ...

Page 61: ...atellite Hot cable connector For explanation of state codes which appear on various screens see Table 12 State codes on page 35 VADB Router remains in VADB mode For explanation of red flags see Red flag indicator on page 19 Improper settings on the computer connected to the satellite router can cause problems For instructions on configuring a computer to work properly with the router see Computer ...

Page 62: ...plays a Troubleshooting Results page with appropriate suggestions for correcting the problem 3 Follow the instructions on the Troubleshooting Results page 4 If these steps do not correct the problem contact your service provider for assistance Cannot access the System Control Center Follow these steps if you cannot access the System Control Center after installation of the satellite router 1 If th...

Page 63: ...y Test page to test connectivity between the router and the satellite This connectivity test sends test messages on a loop from the router to the satellite and back to the router as shown in Figure 29 Satellite loopback connectivity test on page 49 If the test succeeds it verifies that the router can connect to the satellite If you can access the satellite there is no problem with your physical si...

Page 64: ...messages received is greater than zero but not equal to the number of messages sent you have physical connectivity to the satellite but if this test result persists you may have an access problem Typically the delay time time message is sent until it is received is approximately 1 second The screen shows the minimum average and maximum delay times for the test messages in milliseconds Most importa...

Page 65: ...ld develop later Therefore correct operation of the router is not an indication that the cables are adequately tightened 5 Reapply power to the router by plugging the power supply back into the surge protector or AC outlet A suitable surge protector is recommended to protect the satellite router from possible damage due to power surges 6 Wait 5 min 7 Check the connector to see if it is hot If the ...

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Page 67: ...s may be converted by a network address translation NAT service to a public IP address that can be used on the Internet Both private and public addresses can be dynamic or static Both the router and a connected computer can have either type of address dynamic or static The type used depends on requirements a customer might have and their service plan A static IP address or addresses are available ...

Page 68: ...ne static IP address to assign to a connecting computer 97 73 73 66 the Last Usable IPv4 Address For instructions on configuring a static IP address on your computer see the applicable section in Configuring a computer for a static IP address on page 63 Find the section that applies to your computer operating system Multiple static IP addresses If a service plan provides more than one static IP ad...

Page 69: ...e DHCP if your computer operating system is Microsoft Windows 7 1 From the Windows desktop select Start Control Panel Network and Sharing Center 2 Look for the Local Area Connection link indicated by the arrow in Figure 34 Network and Sharing Center Windows 7 on page 57 If you do not see a Local Area Connection link or if a red X appears next to the link the network is not installed correctly Chec...

Page 70: ...s shown in Figure 36 Internet Protocol Properties Windows 7 on page 56 Figure 36 Internet Protocol Properties Windows 7 9 Ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected 10 Click OK 11 Click Close to close the Local Area Connection Properties dialog 12 Click Close to close the Local Area Connection status dialog 13 Confirm th...

Page 71: ... If a red X appears next to the Local Area Connection icon the network is not installed correctly Check your network configuration and connections You cannot configure your system if the red X is present 2 Right click the Local Area Connection NIC Card icon which represents the satellite router network connection and select Properties The Local Area Connection NIC Card Properties dialog appears as...

Page 72: ...n R b Type cmd and click OK c Type ipconfig renew and press Enter d Make sure an IP address is shown on the line that starts with IPv4 Address or IPv6 Address Configuring Windows XP to use DHCP This section explains how to configure your computer to use DHCP if your computer operating system is Microsoft Windows XP 1 From the Windows desktop select Start Settings Control Panel 2 Double click the N...

Page 73: ...ties dialog appears as shown in Figure 41 Local Area Connection Properties Windows XP on page 59 Figure 41 Local Area Connection Properties Windows XP 4 Ensure that both Client for Microsoft Networks and Internet Protocol TCP IP are installed and checked as shown 5 If NetBEUI is installed and checked uncheck it or uninstall it 6 Highlight Internet Protocol TCP IP Be careful not to uncheck the chec...

Page 74: ...osoft Windows 2000 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network and Dialup Connections icon in the Control Panel window A list of network connections appears A Local Area Connection icon must appear on this page If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents the satellite router network...

Page 75: ...Windows 2000 8 On the General tab ensure that both the Obtain an IP address automatically and Obtain DNS server address automatically options are selected If not select them 9 Click OK to close the dialog box 10 Click OK again to save the settings and close the Local Area Connection Properties dialog 11 Confirm that you have an IP address a Click Start Run b Type cmd and click OK c Type ipconfig r...

Page 76: ...screen appears as shown in Figure 45 Mac Network screen on page 62 Figure 45 Mac Network screen 3 Ensure that the TCP IP tab is selected 4 Select Using DHCP from the Configure drop down list as shown in Figure 46 Select DHCP from the configure drop down menu on page 62 The IP Address field becomes disabled Figure 46 Select DHCP from the configure drop down menu 5 Click Apply Now to close the scree...

Page 77: ...so obtain it from the System Information page of the System Control Center Configuring Windows 7 to use a static IP address 1 From the Windows desktop select Start Control Panel Network and Sharing Center 2 Look for the Local Area Connection icon indicated by the arrow in Figure 47 Network and Sharing Center Windows 7 on page 63 If you do not see a Local Area Connection link or if a red X appears ...

Page 78: ... Internet Protocol Properties Windows 7 on page 64 Figure 49 Internet Protocol Properties Windows 7 9 On the General tab select Use the following IP address 10 Enter the IP address and subnet mask in the appropriate fields If you do not know what static IP address or range of addresses is available for use see Understanding the router address and computer address on page 53 11 Select Use the follo...

Page 79: ... correctly Check your network configuration and connections You cannot configure your system if the red X is present 2 Right click the icon that represents the satellite router network connection and select Properties The Local Area Connection NIC Card Properties dialog appears as shown in Figure 51 Local Area Connection Properties Windows Vista on page 65 Note Depending on your security settings ...

Page 80: ...addresses 10 Enter 66 82 4 8 in the Preferred DNS server field 11 Click OK 12 Restart the computer Configuring Windows XP to use a static IP address Perform the following procedures to configure a computer running on Windows XP for a static IP address 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network Connections icon in the Control Panel window A list of net...

Page 81: ...hecked in the Local Area Connection properties dialog as shown in Figure 54 Local Area Connection Properties Dialog Windows XP on page 67 Figure 54 Local Area Connection Properties Dialog Windows XP 5 If NetBEUI is installed and checked uncheck it or uninstall it 6 Highlight Internet Protocol TCP IP Be careful not to uncheck the checkbox 7 Click Properties The Internet Protocol Properties dialog a...

Page 82: ... running on Windows 2000 for a static IP address 1 From the Windows desktop select Start Settings Control Panel 2 Double click the Network and Dialup Connections icon in the Control Panel window A list of network adapters appears A Local Area Connection icon must appear on the page If it does not the network is not installed correctly 3 Right click the Local Area Connection icon that represents th...

Page 83: ...ss and Subnet mask If you do not know what static IP address or range of addresses is available for use see Understanding the router address and computer address on page 53 10 Enter the satellite router IP address in the Default Gateway field 11 Enter 66 82 4 8 in the Preferred DNS server field 12 Click OK to close the dialog box 13 Click OK again to save the settings and close the Local Area Conn...

Page 84: ... as shown in Figure 59 Select Manually from the configure drop down menu on page 70 Figure 59 Select Manually from the configure drop down menu 5 Select the desired IP address There may be only one address available or a range of available addresses depending on your service plan For additional information see Understanding the router address and computer address on page 53 6 Click Apply Now to cl...

Page 85: ... these steps to configure Internet Explorer to not use a proxy server 1 Turn the computer on and open Internet Explorer 2 Select Tools Internet Options 3 Select the Connections tab and click LAN settings The LAN settings dialog appears Figure 60 LAN settings Internet Explorer 4 Uncheck the check box next to Use a proxy server for your LAN 5 Click OK 6 Close Internet Explorer and re launch it to ma...

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Page 87: ...Part 68 Standards to which Conformity is declared FCC Part 68 Part 68 Compliance This equipment two way Hughes system Model Number HN9500 complies with Part 68 of the FCC rules and requirements adopted by the ACTA On the rear panel of this equipment is a label that contains among other information the product part number P N in the format XXXXXXX XXXX and an eight digit Electronic Serial Number ES...

Page 88: ...ecessary If phone service is discontinued and you believe it is due to the HN9500 router please contact your service provider If you purchased your router from one of our value added resellers VARs please do not contact Hughes Contact your VAR according to the procedure supplied by them for technical support They are trained to help you with your technical problem If you are a user outside the Uni...

Page 89: ...e company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions might not prevent degradation of service in some situations Electromagnetic interference EMI This product conforms to EMI standards of the U S FCC and Canadian CSA To ens...

Page 90: ...of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs in Canada Repairs to certified equipment should be made by an authorized C...

Page 91: ...Emission Control Logic ECL European Union EU Electromagnetic Interference EMI Electronic serial number ESN European Union EU Fair access policy FAP Federal Communications Commission FCC HyperText Transfer Protocol HTTP Industry Canada IC Interference Causing Equipment Standard ICES Internet Control Message Protocol ICMP Identifier ID Inter facility link IFL Internet Group Management Protocol IGMP ...

Page 92: ... point PTP Ringer equivalence number REN Right hand circular polarization RHCP Routing Information Protocol RIP Routing Information Protocol next generation RIPng Signal to noise ratio SNR Signal quality factor SQF Secure Sockets Layer security protocol SSL Satellite terminal an alternate name for satellite router used on some software screens ST Transmission Control Protocol TCP Transmission info...

Page 93: ...68 73 Front panel LEDs 42 G Gateway Internet 3 H Heat sources 7 I Industry Canada certification 75 Internet Gateway 3 IP address 12 32 48 53 63 available addresses 53 for opening System Control Center 12 private IP address 48 53 public IP address 53 router 53 static IP address 63 System Information page Addressing section 32 IPSec 17 L LAN ports 5 43 LEDs 43 LEDs 41 42 43 front panel 42 LAN ports ...

Page 94: ...stem Control Center 11 12 16 20 24 27 29 31 opening 12 System Control Center continued Reception Information page 24 System Information page 31 System Status button colors 16 System Status page 20 Terminal Status page 29 Transmission Information page 27 System Information page 31 System Status button colors 16 System Status page 20 T Terminal Status page 29 Tests and testing See Troubleshooting Tr...

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