To reduce the risk of fire, use only No. 26 AWG or
larger UL Listed or CSA Certified Telecommunication Line Cord.
Ringer equivalence number (REN)
This section applies to the HN9500 satellite router.
The number of devices that may be connected to a telephone line is determined by ringer
equivalence numbers.
The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of RENs should not exceed five (5.0). To be
certain of the number of devices that may be connected to the line, as determined by the total
RENs, contact the local Telephone Company. For products approved after July 23, 2001, the
REN for this product is part of the product identifier that has the format US:5L4DT##B1032021.
The digits represented by ## are the REN without the decimal point (that is, 00 indicates a REN
of 0.0). For earlier products, the REN is shown separately on the label.
Discontinuation of service
If the two-way Hughes HN9500 system causes harm to the telephone network, the Telephone
Company will notify you in advance that temporary discontinuance of service may be required.
But if advance notice isn’t practical, the Telephone Company will notify the customer as soon
as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe
it is necessary.
If phone service is discontinued and you believe it is due to the HN9500 router, please contact
your service provider. If you purchased your router from one of our value added resellers (VARs),
please do not contact Hughes. Contact your VAR according to the procedure supplied by them
for technical support. They are trained to help you with your technical problem. If you are a user
outside the United States, please contact your service provider.
Telephone Company changes
This section applies to the HN9500 satellite router.
The Telephone Company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens, the Telephone Company will
provide advance notice in order for you to make the necessary modifications to maintain
uninterrupted service.
Repairs in the United States
If you experience trouble with the two-way Hughes system HN9500 equipment, contact your
service provider for repair or warranty information.
If the equipment is causing harm to the telephone network, the Telephone Company may request
that you disconnect the equipment until the problem is resolved.
Hughes must make any necessary repairs to the modem portion of this equipment in order to
maintain valid FCC registration. Do not attempt to repair or service your satellite router. Return
it to Hughes.
No repairs can be made by customers. All repairs must be done by a Hughes authorized service
center. This equipment cannot be used on public coin service provided by the Telephone
HN9500 Satellite Router User Guide
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1037737-0001 Revision E
Standards compliance
Appendix B