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ThurayaIP Satellite Modem User Manual

TROUBLESHOOTING ................................................................................. 28

G

ENERAL

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ROUBLESHOOTING

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S

TATUS

C

ODES

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GLOSSARY................................................................................................ 44

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Summary of Contents for ThurayaIP

Page 1: ... shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties ofmerchantability and fitness for a particular purpose Trademarks All trademarks marks names or product names referenced in this publication are...

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Page 3: ...us types of warnings used in this document to alert you to possible safety hazards WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid personal injury DANGE...

Page 4: ...doors if lightning is anticipated in the area of operation General Handle your ThurayaIP with care The enclosure is weather resistant per IEC 60529 IP55 However do not submerge the unit or expose it to severe rainstorms Avoid exposing your ThurayaIP to extreme hot or cold temperatures The operating temperature range of ThurayaIP is 10ºC to 55ºC Avoid placing your ThurayaIP close to cigarettes open...

Page 5: ...power adapter HNS P N 3500114 0001 is for indoor use only It has an indoor operating temperature range of 10ºC to 55ºC and provides an output voltage of 12 VDC The storage capability of the battery decreases when operated below 0ºC If the battery is charged at too high a temperature this will be indicated on the LCD display Battery Door To ensure safety ensure that the battery door is properly clo...

Page 6: ... IEC 60950 1 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R TTE Directive 1999 5 EC This device complies with Part 15 ofthe FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interferenc...

Page 7: ...IP 3 STEP 4 DATA CONNECTIONS 4 STEP 5 POINTING TO THE SATELLITE 4 QUICK REFERENCE 7 GLOBAL POSITIONING SYSTEM OPERATION 7 STORED GPS LOCATION 7 INTEGRATED MAN MACHINE INTERFACE IMMI 8 BUTTONS 8 IMMI STATUS MENU DISPLAY SUMMARY 9 GENERAL NAVIGATION OF THE IMMI 9 CHANGE RATE 10 IMMI RSSI DISPLAY 11 IMMI ICONS 11 WEB MAN MACHINE INTERFACE WMMI SCREENS 13 HOME SCREEN 13 CONNECTION MANAGEMENT SCREEN 15...

Page 8: ...vi ThurayaIP Satellite Modem User Manual TROUBLESHOOTING 28 GENERAL TROUBLESHOOTING 28 STATUS CODES 33 GLOSSARY 44 ...

Page 9: ... operating differences to note Please read this user manual carefully to understand all the aspects of operating your ThurayaIP First Time Set Up This section guides you through the process of setting up and configuring your ThurayaIP for the first time The steps presented should be followed in the order given When you are finished your computer and modem will both be set up and ready to use Unpac...

Page 10: ...es on the MAC 3 Go to Network 4 A new network port should then be recognised Note You must verify that the proxy server settings in your browser are disabled For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN For Netscape go to Advanced Preferences and select Direct connection to the Internet When comp...

Page 11: ...CONNECTION AND BATTERY CHARGING 1 The ThurayaIP ships with the battery preinstalled however if needed install the battery in the compartment pictured in Step 1 2 Plug in Power cable and charge the battery for at least three hours DC Power Jack STEP 3 OBTAIN INITIAL GPS USING THE ThurayaIP 1 Put the ThurayaIP outside on a flat surface with a clear view of the sky away from building trees and other ...

Page 12: ...ote Any Ethernet cable can be used to connect the laptop and modem as long as it is less than100 meters in length USB You will first need to install the USB driver from the CD ROM following the instructions in the Software Installation and Configuration section above Next connect the USB cable to your laptop s USB interface and insert the other end of the connector into the ThurayaIP USB and Ether...

Page 13: ...Display 3 Look at the wMMI home page display and note the compass bearings and elevations for both ThurayaIP satellites in the Satellite Location section The recommended satellite for your location will be highlighted in green With the ThurayaIP terminal upside down use the integrated compass to determine the direction of the recommended satellite You must be able to obtain a clear view of the sat...

Page 14: ... strength This step fine tunes the pointing of the antenna in the direction of the ThurayaIP satellite Receive Signal Strength on the ThurayaIP Display 6 Once the ThurayaIP obtains sufficient signal strength from the satellite it will automatically connect and establish an IP data session Check this on the home page by confirming that the Network Status line shows Connected Congratulations Your Th...

Page 15: ... unit can be relocated to a more convenient working area such as inside a building by a window facing toward the satellite Once you have established a session on ThurayaIP you will not need another GPS location while you remain connected in the Always On condition This is convenient if you intend to operate from one location for an extended period of time since there is no need to move ThurayaIP t...

Page 16: ...MMI Button Locations BUTTONS The following table gives you a summary of the four ThurayaIP buttons Button Action Result Power button Short press Backlight on cancel any menu operation return to status menu Long Press Turn unit on or off Connect button Short press Toggle audio pointing state sound on off Long press Toggle connection state connect disconnect Exit pointing mode Menu button Short pres...

Page 17: ...nection is disconnected preventing data transfer Tx rate Rx rate Transmit and Receive streaming rates in kilobits per second Standard Best efforts quality of service in both directions GENERAL NAVIGATION OF THE IMMI You navigate among the options available in the iMMI by utilizing the Menu and Modify buttons With the unit in its normal state displaying status indicators you press the Menu button t...

Page 18: ...ing QoS Hidden unless external antenna attached Rx 384Kbps Selects 384Kbps Rx Streaming QoS Hidden unless external antenna attached Rx 16Kbps Selects 16Kbps Rx Streaming QoS Rx 32Kbps Selects 32Kbps Rx Streaming QoS Rx 64Kbps Selects 64Kbps Rx Streaming QoS Rx 128Kbps Selects 128Kbps Rx Streaming QoS Rx 256Kbps Selects 256Kbps Rx Streaming QoS Press the Modify button to scroll down the Standard an...

Page 19: ...satellite and permit pointing or re pointing to occur at any time during operation The display provides both a graphical and digital indication of the signal strength The digital RSSI indication consists of a value between zero and 99 The graphical RSSI indication is a 50 element bar graph of the RSSI The RSSI display updates rapidly for at least five minutes after a satellite signal has been acqu...

Page 20: ...the GPS validity period Satellite Icons The satellite icons located next to the GPS icon indicate the status of the GPS receiver in the ThurayaIP and the number of visible satellites The icons are off when the GPS receiver is off The icons are active when the GPS receiver is on either flashing or steady state The number of icons in steady state indicates the number of GPS satellites in view You wi...

Page 21: ...Explorer Macintosh Safari To access the ThurayaIP connect your computer run a supported browser and enter http 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the address will be easier to find in the future When active the browser interface will allow you to access the wMMI Each of the main web pages contains important status inf...

Page 22: ...located data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the fixed rate control Enable fixed rate when using a streaming connection that must match the requested data rate If the rate is unavailable the connection will not be made Multimedia Provides the status of the multimedia control Enable multimedia when using stre...

Page 23: ... allows you to select Quality of Service QoS parameters separately for transmit and receive data Note that the 384Kbps selection requires an external antenna as does the transmit 256Kbps selection Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of Bandwidth values Multimedia Control Allows you to enable or disable Automatic Repeat reQuest...

Page 24: ...Select ON or OFF to turn the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up for the selected timeout value after the terminal powers on If no WLAN activity is detected during the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region ...

Page 25: ...r Disable security for Wired Equivalent Privacy WEP a security protocol for the wireless local area network WLAN Key to Use Select the active key Key1 through Key4 from a pull down menu Note that in 128 bit key mode only Key1 is available 64 bit WEP 128bit WEP Use this button to toggle between 64 bit and 128 bit WEP mode WLAN Key Fields Key 1 through Key 4 In 64 bit WEP mode enter a 10 character 0...

Page 26: ... Upgrade Modem Software a link to the upgrade website About Restoring Factory Defaults When you click this button the restore message confirmation screen informs you that the terminal is about to reset to factory defaults Restoring the factory defaults returns the ThurayaIP settings to their original just out of the box state This does not change the security code or SIM parameters Please exercise...

Page 27: ...minal You can view both since power on per session and Cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system Hughes assumes no liability if differences are found...

Page 28: ...permit pointing or re pointing to occur at any time during operation Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status shown on the pointing screen Seeing differences between these two levels is normal and not an indication of a problem with your ThurayaIP Satellite Antenna Type Use this display ...

Page 29: ...ain menu you can select Settings to navigate among all the various Settings functions from the menu on the left side of the screen Network Settings Security Management Settings Login Settings Advanced Settings NETWORK SETTINGSSCREEN After executing the necessary First Time Set up steps to configure ThurayaIP you may want to select the Network Settings screen to check your network configuration Thi...

Page 30: ...ayaIP uses a Primary Host Domain Name Service DNS automatically assigned by the network during the period when the Modem connects to the network Statically Configure Address If this button is selected the Modem uses the DNS address you enter in the DNS Address field You should check this box and enter an IP address only if directed to do so by your Service Provider APN Selection If use of multiple...

Page 31: ...IM PIN is enabled and you would like to change the existing PIN click this link You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Lock Upon SIM Change When this setting is enabled you must enter a security code when the terminal powers up with a new SIM Restricted Administrative Access When this setting is enabled protected web pages can only be accessed ...

Page 32: ...Password for authentication between ThurayaIP and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy ADVANCED SETTINGS SCREEN The advanced settings screen allows you to modify several key operating parameters in the unit Satellite Searc...

Page 33: ...the Antenna Pointing option on advanced settings screen described above When this option is enabled the ThurayaIP will stop in a pointing mode prior to accessing the network after powering up This can be useful when optimal pointing is important such as with fixed installations using an external antenna The pointing screen has a signal strength bar graph and numeric value to assist in accurate ant...

Page 34: ...e the pointing direction Use this display when fine tuning ThurayaIP s orientation to the satellite Signal strength is only a relative measure of the satellite signal strength and may vary from location to location Exit Pointing Select this button to leave the screen after optimum signal strength has been achieved This action will take you to the Home screen on the wMMI Status Status codes see end...

Page 35: ...rompted to execute the package Select Yes and the upgrader application will self extract onto the PC s hard drive Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the ThurayaIP is now connected to the PC via Ethernet recommended or USB and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal...

Page 36: ...erly Remove and reinsert the battery Make sure the battery cable connector is latched The battery contacts are dirty or damaged Check the battery connector contacts Clean them if necessary If you find any damage replace battery ThurayaIP will not switch on or will not stay on when under battery power The Modem was reset while under battery power When the Modem is reset while under battery power no...

Page 37: ...re the Windows network settings in the PC are set to choose IP settings automatically DHCP Then reboot the PC Primary LAN connection to the Modem does not function The PC can only have one active LAN connection When connected to the PC the Modem must be the only active LAN connection Disconnect all other LAN connections Make sure the Modem is the only active LAN connection Windows limits the numbe...

Page 38: ...onnected a GPS antenna make sure it can see the full sky Java not enabled on the browser Enable Java applications on the browser The Signal Strength meter on the pointing screen does not change when moving the antenna Rough pointing not completed correctly Follow the instructions in the User Manual to correctly complete rough pointing ThurayaIP cannot find the satellite No signal or weak signal Ma...

Page 39: ... Netscape go to Advanced Preferences and select Direct connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION No network access or poor network performance Interference from other satellite mobile t...

Page 40: ...er temperature condition let the ThurayaIP cool down before attempting to resume operation The Signal Quality meter on the wMMI changes from time to time Normal behaviour There are several types of channels used by the Modem each with different signal strengths Because the Signal Quality meter measures the channel currently in use there may be slight differences in what the meter shows as channels...

Page 41: ...ty Clean theSIMcard contacts with a dry cloth If problem continues replaceSIM card with a known good SIMcard If problempersists returntheunitto your ServiceProvider for service 2 SIM card read write error Power down and try again Failure to read from or write to the SIM card Power down ThurayaIP andtry again SIMcard maybedamaged Visually inspect theSIMcard and return it toyour ServiceProvider if d...

Page 42: ...If problemcontinues replaceSIM card with a known good SIMcard If problempersists returntheunitto your ServiceProvider for service 6 A required data field is missing from the SIM card Please contact your Service Provider Absence of a required data field on the SIM card SIMcard wasincorrectly programmed and ismissing oneor morerequired fields TheSIMcard must be replaced by another from your ServiceP...

Page 43: ...work connection failure Invalid parameters used for network attach procedure Please contact your Service Provider Network connection failure due to use of invalid parameters Contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again Network connection failure caused by LLC or SNDCP failure Power down ThurayaIP and try again If the problem continues co...

Page 44: ...een used Power down andtry again Network connection failure because network assigned an N SAPI that is already being used Power down ThurayaIP and try again If the problem continues contact your Service Provider 18 Network connection failure Regular PDP deactivation by network Power down and try again The connection was deactivated by the Network Power down ThurayaIP and try again If the problem c...

Page 45: ...ed from network Power down and try again Network connection failure due to a protocol error Power down ThurayaIP and try again If the problem continues contact your Service Provider 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again Internal software error Power down ThurayaIP and try again If the problem continues contact your Service Provider 25 N...

Page 46: ... down and try again ThurayaIP will attempt to reacquire connection after receiving a new GPS fix The GPS fix is invalid or ThurayaIP is unable to obtain the valid GPS fix Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider 30 Network service is not available Invalid position for selected LAI Please power down and contact your Se...

Page 47: ...ard contact your Service Provider 106 Network connection failure Mobile Terminal implicitly detached by the network Reacquiring connection Network connection failure because Modem was implicitly detached by the Network If the problem continues contact your Service Provider 107 Network serviceisnot available Network resourcesnot available Reacquiring connection Network service not available due to ...

Page 48: ...service is not available Invalid position for the selected Service Provider Reacquiring connection Network connection failure because the of an invalid GPS position Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider 114 Network service is not available Invalid position for selected RAI Reacquiring connection The GPS fix does no...

Page 49: ...the problem continues contact your Service Provider Network may be down 120 No network connection User initiated PDP deactivation The Modem was powered down while connected to the network You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider 121 Network connection failure Missing or invali...

Page 50: ...nknown session manager error If the problem continues contact your Service Provider 126 Network access blocked ThurayaIP will attempt to reacquire connection Network connection failure because network access is blocked Network access is blocked The network will send the Modem a timer value and the Modem will attempt to connect again when the timer is complete If the problem continues contact your ...

Page 51: ...be made contact your Service Provider 129 Network access blocked GPS location may be too old If condition does not clear please obtain a new GPS location GPS fix may be too old Verify that the Modem has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider ...

Page 52: ...rvice a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On ThurayaIP wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be...

Page 53: ...Modem wMMI after turning on the Modem PIN authorisation is required in order to use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled on ThurayaIP wMMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the wMMI This helps prevent unauthorised use of ...

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