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Mac Utility Guide

Mac.Utility.Guide................................................................................................................................. 5-2

Overview  ………………………………………………………………………………………………… 5-2
Packet Communications Settings  ……………………………………………………………………… 5-3
Connection  ……………………………………………………………………………………………… 5-4
Tools  ……………………………………………………………………………………………………… 5-4
Utility Settings  …………………………………………………………………………………………… 5-6
Network Settings ………………………………………………………………………………………… 5-7
About SoftBank HW Utility……………………………………………………………………………………… 5-8

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Summary of Contents for SoftBank 005HW

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Page 2: ...s may be limited by contract conditions or service area This modem is compatible with 3G network technologies Notes Unauthorized copying of any part of this guide is prohibited Contents are subject to change without prior notice Steps have been taken to ensure the accuracy of descriptions in this guide If you find inaccurate or missing information contact SoftBank Customer Support General Informat...

Page 3: ...Chapter Contents At a Glance Getting Started 1 Modem Setup PC 2 PC Utility Guide 3 Modem Setup Mac 4 Mac Utility Guide 5 Troubleshooting 6 Appendix 7 ii ...

Page 4: ...mmunications Settings 3 3 Connection 3 4 Connect History 3 5 Tools 3 6 Utility Settings 3 8 Network Settings 3 9 About SoftBank HW Utility 3 11 4 Modem Setup Mac Modem Setup Mac 4 2 Device Recognition Mac 4 2 Software Installation Mac 4 2 Device Removal Mac 4 4 5 Mac Utility Guide Mac Utility Guide 5 2 Overview 5 2 Packet Communications Settings 5 3 Connection 5 4 Tools 5 4 Utility Settings 5 6 Ne...

Page 5: ...nments may affect performance Operating environment hardware connected peripherals installed applications etc may also affect performance For PC support OS version upgrade information etc see corresponding manufacturer s product support documentation Usage Conditions This modem is for use within SoftBank Mobile service areas areas covered by SoftBank Mobile Global Roaming Service Even within servi...

Page 6: ...s wounds low high heat burns electric shock bone fractures poisoning or other physical harm with aftereffects or requiring hospitalization or ongoing hospital visits 2 Includes wounds burns electric shock or other physical harm not requiring hospitalization or ongoing hospital visits 3 Includes damage to home furniture livestock pets etc Symbols These symbols indicate prohibited or compulsory acti...

Page 7: ...ers induction stoves or other cooking appliances May cause malfunction Compulsory Stop using this device near gas stations or places with fire explosion risk Device use near petrochemicals or other flammables may cause fire explosion Gases may ignite Using device near petrochemicals or other flammables may cause fire or explosion Prohibited Do not apply strong shocks or impacts May cause malfuncti...

Page 8: ...ersonnel Compulsory If thunder is heard while outdoors turn power off find cover There is a risk of lightning strike or electric shock CAUTION Compulsory If you experience any skin irritation associated with device use discontinue device use and consult a doctor Metal and other materials may cause skin irritation rashes or itchiness depending on your physical condition Parts Material Finishing Mai...

Page 9: ... and Research Report on the Influence of Electromagnetic Waves on Medical Equipment Association of Radio Industries and Businesses March 2001 Compulsory Keep device a minimum of 22 centimeters from implanted cardiac pacemaker or implanted defibrillator Radio waves may interfere with implanted pacemakers or defibrillators Compulsory If you intend to use electronic medical equipment other than impla...

Page 10: ...al usage they essentially are not needed when bringing it back in However if this device is used by other individuals or handed over to them an export license may be required In addition if the device is taken to countries Cuba North Korea Iran Sudan and Syria which are subject to U S government stipulated export restraints then U S government export licenses might be required For details on the p...

Page 11: ... registered trademarks or trademarks of Adobe System Incorporated in the United States microSD Logo is a trademark of SD 3C LLC microSDHC Logo is a trademark of SD 3C LLC SOFTBANK SOFTBANK s equivalent in Japanese and the SOFTBANK logo are registered trademarks or trademarks of SOFTBANK CORP in Japan and other countries HUAWEI Logo are registered trademarks or trademarks of Huawei Technologies Co ...

Page 12: ...1 Getting Started Getting Started 1 2 Package Contents 1 2 Parts Functions 1 2 USIM Card 1 3 Memory Card 1 4 ...

Page 13: ...es Functions a USB Plug Insert into PC USB port b LED Status Lamp Indicates modem status c Cover Remove to access USIM Memory Card Slot d External Antenna Port Attach External Antenna here e Memory Card Slot Insert Memory Card here f USIM Card Tray To insert USIM Card SoftBank Mobile does not offer nor support External Antenna USB connector can be rotated as shown below LED Status Lamp LED lamp sh...

Page 14: ...mage card device If USIM Card comes loose follow steps below a Close SoftBank HW Utility b Remove modem from PC c Insert USIM Card d Reinsert modem into PC Inserting USIM Card a Remove Cover b Insert USIM Card into USIM Card Tray with IC chip down c Confirm USIM Card installation and replace Cover H U A W E I 0 0 5 H W H U A W E I 0 0 5 H W Make sure notch is bottom right Removing USIM Card a Remo...

Page 15: ...ction If Memory Card comes loose follow these steps a Close SoftBank HW Utility b Remove modem from PC c Insert Memory Card into modem d Reinsert modem into PC Inserting Memory Card a Remove Cover b Insert Memory Card with contacts up c Replace Cover Removing Memory Card a Remove Cover b Push Memory Card lightly until it clicks when it pops out remove it c Replace Cover Do not insert Memory Card w...

Page 16: ...2 Modem Setup PC Modem Setup PC 2 2 Device Recognition PC 2 2 Software Installation PC 2 2 Device Removal PC 2 9 ...

Page 17: ...or adjust settings Installing SoftBank HW Utility Do not remove modem during installation May cause installation failure system malfunction or other system errors Login using administrator privilege For checking whether logged in using administrator privilege see P 6 4 Window 7 a Start PC and initiate Windows b Insert modem into PC c Utility installer and device driver are stored on modem Modem in...

Page 18: ...lick OK Communication settings are optimized to maximize modem performance PC recognizes modem in about 45 seconds upon connection If installer does not start automatically remove modem from PC and reinsert it g Welcome to the SoftBank HW Utility Setup Wizard dialog box appears Click Next h License Agreement appears If agreed click I Agree i Choose Install Location dialog box appears Specify a fol...

Page 19: ... Utility installer starts device driver and utility software install automatically If an older version of SoftBank Utility is already installed a message appears Remove old version before installation See Uninstalling SoftBank HW Utility on P 2 8 d AutoPlay dialog box appears Click Run AutoRun exe e User Account Control dialog box appears Click Continue f Installer starts automatically Installer L...

Page 20: ...w and click Finish l SoftBank HW Utility shortcut icon appears on desktop Windows XP a Start PC and initiate Windows b Insert modem into PC c Utility installer and device driver are stored on modem Modem installs as USB mass storage device at first use Device recognition takes approximately 45 seconds Utility installer starts device driver and utility software install automatically If an older ver...

Page 21: ...r does not start automatically remove modem from PC and reinsert it again e Welcome to the SoftBank HW Utility Setup Wizard dialog box appears Click Next f License Agreement appears If agreed click I Agree g Choose Install Location dialog box appears Specify a folder and click Next h Choose Start Menu Folder dialog box appears Set Start Menu and click Install i After installation select Reboot now...

Page 22: ...and click OK e Welcome to the SoftBank HW Utility Setup Wizard dialog box appears Skip to Step 7 on P 2 3 Manual Installation Windows Vista If installer fails to start automatically follow these steps Always start PC before inserting modem a In Start menu click Computer b Double click SoftBank_UTILITY c User Account Control dialog box appears Click Continue d Select language and click OK e Welcome...

Page 23: ...k_UTILITY c Select language and click OK d Welcome to the SoftBank HW Utility Setup Wizard dialog box appears Skip to Step 5 on P 2 6 Uninstalling SoftBank HW Utility a Select Start All Programs SoftBank HW Utility Uninstall b User Account Control appears Click Yes For Windows Vista click Allow c Welcome to the SoftBank HW Utility Uninstall Wizard dialog box appears Click Next d Click Uninstall to...

Page 24: ...odem Do not remove modem during transmissions For Windows 7 exit Utility before removing modem With Memory Card installed in Task Tray click then click Eject Removable Disk Once modem can be removed safely remove it For Windows Vista Windows XP click Safely Remove Hardware before removing modem a Double click on Task Tray For Windows XP double click in Task Tray ...

Page 25: ... a Hardware device dialog box appears If modem can be safely removed from PC click OK d Return to Safely Remove Hardware dialog box Repeat steps for USB Mass Storage Device e Once modem can be removed safely remove modem After executing Stop Hardware device LED Status Lamp may flash This is normal Remove modem from PC ...

Page 26: ...PC Utility Guide PC Utility Guide 3 2 Overview 3 2 Packet Communications Settings 3 3 Connection 3 4 Connect History 3 5 Tools 3 6 Utility Settings 3 8 Network Settings 3 9 About SoftBank HW Utility 3 11 ...

Page 27: ...tailed settings from pull down list b Connection Open Connection dialog box c Connect History Open connection record d Options Perform activation settings or profile settings e Signal Strength Indicator Network name appears f Dial up destination APN データし放題対応エリア DATA MAIN Unlimited Data Discount Area is registered by default g Connect when not connected Disconnect when connected Click to start stop...

Page 28: ...ile Name menu and click Default Or in Main Screen select profile from Dial up destination Creating New Profile a Click New b Set profile name APN APN status user name and password Obtain accurate value from your service provider Do not change Access number use setting as it appears As required click Advanced tab to set IP Settings Authentication Protocol Settings or information about DNS WINS Clic...

Page 29: ...leting Profile a Click Dial Up tab for Profile Name menu Select profile to delete b Click Delete for confirmation dialog box c Click Yes to delete selected profile Click No to keep selected profile d Click OK or Cancel to close dialog box Connection a Click to open Connection dialog box b Click to initiate connection During connections confirm connection time transmitted and received data size of ...

Page 30: ...3 5 3 PC Utility Guide Click to end connection Connect History Changing PC clock during connections affects record accuracy Communication Record Click for Connect History ...

Page 31: ...in Screen click Tools Language and select language PIN PIN is USIM Card security code Change PIN or enable PIN Authentication to control USIM Card access Default PIN Authentication is Disable PIN Verification PIN is 9999 PIN Authentication Enable or disable PIN Authentication Enable PIN Authentication to require PIN entry for modem use In Main Screen click Tools PIN Operations Enable PIN Verificat...

Page 32: ...tication PIN Authentication Authentication window may appear again depending on area Enter PIN If PIN Authentication has previously been activated via SoftBank HW Utility or on a handset Verify window appears each time network is accessed Unlock PIN a If USIM Card is locked PUK Code entry window appears b Enter PUK Code c Set new PIN d Click OK to complete change Incorrectly entering PIN three con...

Page 33: ...cked SoftBank HW Utility starts up at PC start up If Minimize Window on startup is checked SoftBank HW Utility icon appears in Task Tray when activated d Click OK to complete Terminal Information In Main Screen click Tools Terminal Information to check basic modem information Terminal information is about modem currently in use Actual display may vary Mobile Phone Number Click Tools Mobile Phone N...

Page 34: ...tions Network to access network settings Preference Network a Click Oversea network setting tab b In Preference network menu select network c Click Apply to complete Network Operator a Click Network Operator tab b Select Auto search and register or Manual search and register If Auto search and register is selected modem automatically detects network to register ...

Page 35: ...network list Select network and click Register to complete registration Data Communication Area a Click Data communication area tab b In Area setting menu select area c Click OK to complete Internet connection mode is set to Unlimited Data Discount Area by default Change it as required ...

Page 36: ...3 11 3 PC Utility Guide About SoftBank HW Utility In Main Screen click Help About SoftBank HW Utility for SoftBank HW Utility information ...

Page 37: ...4 Modem Setup Mac Modem Setup Mac 4 2 Device Recognition Mac 4 2 Software Installation Mac 4 2 Device Removal Mac 4 4 ...

Page 38: ...efore starting or restarting Mac Modem Setup Mac Software Installation Mac Installing SoftBank HW Utility Use this modem to access Network or adjust settings All screenshots and procedures based on Mac OS 10 6 If HW Utility is installed to Mac other than for this modem uninstall it according to instructions provided with it Do not remove modem during installation May cause installation failure sys...

Page 39: ...pears select target folder and click Continue f Standard Install on Macintosh HD dialog box appears Click Install Macintosh HD is hard disk name It may vary g Certification appears Enter User Name and Password and click OK h Installation starts i When window below appears click Restart Restart Mac It does not function correctly ...

Page 40: ...ash bin Mac OS X 10 5 only Drag HUAWEI Mobile Connect 3G Modem file from Macintosh HD Library Modem Scripts folder into trash bin e Delete Installer Drag HWNetMgr folder from Macintosh HD Library StartupItems folder into trash bin Drag HWPortDetect folder from Macintosh HD Library StartupItems folder into trash bin f Restart Mac Macintosh HD is hard disk name It may vary Device Removal Mac Close S...

Page 41: ...5 Mac Utility Guide Mac Utility Guide 5 2 Overview 5 2 Packet Communications Settings 5 3 Connection 5 4 Tools 5 4 Utility Settings 5 6 Network Settings 5 7 About SoftBank HW Utility 5 8 ...

Page 42: ... 2 3 4 5 6 Mac Utility Guide a Connected Time Changing Mac clock during connections affects accuracy b Uploaded Downloaded Data Shows total outgoing incoming data during dial up connection c Options Perform profile settings d Signal Strength Indicator Network name appears See Signal Strength Indicators on P 3 2 e Connect when not connected Disconnect when connected Click to start stop dial up conn...

Page 43: ...user name password and authentication protocol Obtain accurate value from your service provider Do not change access number c Click Save to save all dial up connecting destinations settings d Click OK or Cancel to close Connection dialog box Editing Profile a Click Dial Up tab for Profile Name menu Select profile to edit b Click Edit to change set information c Click Save to save reset information...

Page 44: ... menu bar click Tools Language and select language PIN PIN is USIM Card security code Change PIN or enable PIN Authentication to control USIM Card access Default PIN Authentication is off PIN is 9999 PIN Authentication Activate or cancel PIN Authentication When active PIN entry is required for modem use In menu bar click Tools PIN Operations Enable PIN Verification or Disable PIN Verification Enab...

Page 45: ...n depending on area Enter PIN If PIN Authentication has been enabled via SoftBank HW Utility or handset Verify window appears every time network is changed Unlock PIN a If USIM Card is locked PUK Code entry window appears b Enter PUK Code c Enter new PIN again d Click OK to complete change Incorrectly entering PIN three consecutive times activates PIN Lock PUK Code is required to unlock it Enterin...

Page 46: ...ck Tools Options General for window below Connection Type a In Connection Type Select PPP or NDIS b Click OK to complete Checking SoftBank Mobile Phone Number In menu bar click Tools Mobile Phone Number to check phone number Phone number varies by USIM card ...

Page 47: ...uto search and register or Manual search and register If Auto search and register is selected modem automatically detects network to register If Manual search and register is selected click Refresh for network list Select a network and click Register to complete registration Data Communication Area a Click Data communication area tab b In Area setting menu select area c Click OK to complete Intern...

Page 48: ...5 8 5 Mac Utility Guide About SoftBank HW Utility In menu bar click Help About SoftBank HW Utility for SoftBank HW Utility information ...

Page 49: ...6 Troubleshooting Troubleshooting 6 2 ...

Page 50: ... Japan 6 4 10 Old phone number appears in SoftBank HW Utility 6 4 11 Error Code 6 5 1 PC does not recognize modem a Make sure modem is properly inserted into PC b Remove modem from PC restart PC then reinsert modem For Windows 7 or Windows Vista follow these steps to confirm modem installation a Right click Computer Properties Click Advanced System Settings User Account Control Yes Windows 7 b In ...

Page 51: ...or Mac activate SoftBank_UTILITY SoftBank HW Utility app manually 3 Failed Internet connection Make sure you are within the service area If signal reception is poor move to where signal is strong then reconnect The access point might be busy depending on the time of day wait a little while then reconnect For Windows follow these steps to confirm network settings a In Main Screen click b Click c Cl...

Page 52: ...a Click Start menu Control Panel for Control Panel window b Click User Accounts and Family Safety then click User Accounts in the next window c User name and account type appear on the right If Administrator appears set up modem For Windows XP a Click Start for Start menu b Logged in user name appears at top of Start menu If Start Menu Display is set to Classic Start user name does not appear Righ...

Page 53: ...l Sleep Mode PC Power Management Settings 680 Uninstall modem driver once and reinstall it 720 Check connection settings IP or DNS address Install TCP IP protocol again Install it as follows Windows XP Click Start Run Enter netsh int ip reset c resetlog txt Windows 7 Windows Vista 1 Click Start Run Enter netsh int ipv4 uninstall 2 Restart PC 3 Click Start Run Enter netsh int ipv4 install 777 Make ...

Page 54: ...7 Appendix Appendix 7 2 Specifications 7 2 Warranty Service 7 2 Customer Service 7 3 ...

Page 55: ... or alteration of modem files or settings Disassembling or modifying this modem may be a violation of the Radio Law Note that SoftBank Mobile does not accept repair requests for disassembled or modified products Replacement Replacement parts of this product and related products are kept in stock for at least 6 years after production ceases Replacement parts are required to maintain product functio...

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