User Manual
iSiteC BTS3601C CDMA Base Station
BTS Maintenance
Chapter 4 Fault Analysis and Locating
4-4
X. Getting help on Huawei technical support website
Users can login Huawei technical support website
for help. This
website collects a large number of cases for all product lines, and shares our
experience in specific fault location and solving.
Registration is needed before you can use this information. After login with your user
name and password, you can search the information of your interest. For example,
input [Maintenance experience], [Mobile Telecommunication] and [CDMA] to search
the related fault cases.
In addition, you can enter the [Technical Forum] of
to search
related problems or post your questions for solution.
XI. Contacting Huawei local office
If you cannot locate or solve the fault, you can contact Huawei local office or contact
Huawei headquarters.
Within the warranty period, Huawei provides the following services: Telephone
consultation, telephone instruction, remote dial-up diagnosis, on-the-site support,
hardware maintenance, complaint handling, on-the-site training and regional manager
service.
Contact information of Huawei Customer Service Center
Hotline: 86-755-28560000
8008302118
Fax: 86-755-28560111
E-mail:
E-mail of technical support network administrator: [email protected]
4.2 Typical Case Analysis
This section shares with you some typical cases our customer met, together with
relevant resolution, in their maintenance and operation process. It is expected to give
you some hint in solving the problem you encounter. Cases are presented hereinafter:
4.2.1 Transmission Equipment Fault
I. Fault Description
"E1 Link Local Alarm" or "E1 Link Remote Alarm" is triggered on the BTS side.
