eSpace 6805 IP Phone
Administrator Guide
5 Troubleshooting
Issue 01 (2014-01-06)
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
72
Cause
The LAN port is incorrectly connected to the switch.
Network parameters such as IP addresses are set incorrectly.
Solution
Verify that the LAN port is correctly connected to the switch. If the LAN port is correctly
connected to the switch, verify that network parameters such as IP addresses are set correctly.
5.2.6 IP Phone Cannot Be Registered
Problem
An IP phone cannot be registered.
Cause
For the eSpace 6805 IP phone,
SIP Transport
is set to
TCP/TLS
.
The device ID of the IP phone is not set on the SoftCo, or the SIP server configured on
the IP phone is not the SoftCo.
Different values of authentication parameters are set on the SoftCo and the IP phone.
The device ID of this IP phone is registered by another IP phone.
Solution
For eSpace 6805, access the web configuration page and choose
Accounts
>
Account
>
SIP Settings
>
Basic Settings
.On the page that is displayed, check whether the value of
SIP Transport
is set to
TCP/TLS
. If yes, change it to
UDP
.
On the IP phone, check whether the IP address of the SIP server is the IP address of the
SoftCo. If not, change the IP address of the SIP server to the IP address of the SoftCo.
Check the device ID of the IP phone. On the SoftCo, run the
show sipue eid
phone-id
command to check whether the device ID of the IP phone exists. If not, configure the IP
phone as a SIP user on the SoftCo.
Run the
show sipue eid
phone-id
command on the SoftCo to check the value of
Status
.
If the value of
Status
is
OK/LOGIN
, the device ID of the IP phone is registered by
another IP phone.
Run the
show sipue eid
phone-id
command to check how the SoftCo authenticates the IP
phone (that is, the value of
AuthorizationType
). According to the value, check whether
the authentication parameter settings on the two devices are the same. If not, change the
settings on either device to ensure that the settings are the same on the two devices.
−
If the value of
AuthorizationType
is
authbyeid
, verify that the authentication
password is the same on the two devices.
−
If the value of
AuthorizationType
is
authbyip
, verify that the IP address of the IP
phone is the same on the two devices.
−
If the value of
AuthorizationType
is
authbyeidandip
, verify that the authentication
passwords are the same and the IP addresses of the IP phones are the same on the two
devices.
