HPE AH395-9013J User'S & Service Manual Download Page 4

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Memory configurations.....................................................................................................64

Supported DIMM sizes.......................................................................................... 64
Memory expansion board locations and slot IDs...................................................65
Memory loading rules and guidelines....................................................................66

Installing DIMMs...............................................................................................................67

Installing a processor.................................................................................................................. 68

Processor load order........................................................................................................69
Installing a processor and heat sink module.................................................................... 69

HPE Trusted Platform Module (TPM)......................................................................................... 75

Installing a Trusted Platform Module (TPM) and TPM security rivet................................ 76

Verifying installed components in the server...............................................................................79
Completing installation................................................................................................................81

Troubleshooting.................................................................................... 82

How to contact Hewlett Packard Enterprise................................................................................82
Methodology............................................................................................................................... 82

General troubleshooting methodology............................................................................. 82
Recommended troubleshooting methodology .................................................................83
Basic and advanced troubleshooting tables.....................................................................84

Troubleshooting tools..................................................................................................................91

LEDs ................................................................................................................................91

Front panel LEDs...................................................................................................92
Rear panel LEDs................................................................................................. 100

Diagnostics.....................................................................................................................101
Online diagnostics and exercisers................................................................................. 102

Online support tool availability.............................................................................102
Online support tools list....................................................................................... 102

Offline support tools list.................................................................................................. 103
Fault management overview.......................................................................................... 104
HP-UX fault management.............................................................................................. 104

WBEM indication providers................................................................................. 105

OpenVMS fault management and monitoring................................................................ 105

Errors and reading error logs.................................................................................................... 105

Supported configurations.......................................................................................................... 107

Server block diagram..................................................................................................... 108
System build-up troubleshooting procedure...................................................................108

Installation troubleshooting........................................................................................................110

Troubleshooting the processor and memory.............................................................................114

Troubleshooting the server processor............................................................................ 114

Processor load order........................................................................................... 114
Processor module behaviors............................................................................... 114

Contents

Summary of Contents for AH395-9013J

Page 1: ...2800 i2 Server User Service Guide Part Number AH395 9013J Published September 2017 Edition 13 Abstract This document contains specific information that is intended for users of this Hewlett Packard En...

Page 2: ...ry 23 Returning damaged equipment 24 Unloading the server with a lifter 24 Installing the server 25 Safety information 25 Preventing electrostatic discharge 25 Installation sequence and checklist 26 I...

Page 3: ...boot options 45 Booting and shutting down HP UX 46 Adding HP UX to the boot options list 46 HP UX standard boot 47 Booting HP UX from the UEFI Boot Manager 48 Booting HP UX from the UEFI Shell 48 Boot...

Page 4: ...tool availability 102 Online support tools list 102 Offline support tools list 103 Fault management overview 104 HP UX fault management 104 WBEM indication providers 105 OpenVMS fault management and m...

Page 5: ...warnings and cautions 132 Preparation procedures 133 Extending the server from the rack 134 Accessing internal components for a pedestal mounted server 135 Powering off the server 138 Removing the se...

Page 6: ...tomer self repair 178 Documentation feedback 178 Standard terms abbreviations and acronyms 179 Utilities 181 SAS disk setup 181 Using the saupdate command 181 Get mode 181 Set mode 182 Updating the fi...

Page 7: ...ulatory information 203 Warranty information 203 Regulatory information 203 Belarus Kazakhstan Russia marking 203 Turkey RoHS material content declaration 204 Ukraine RoHS material content declaration...

Page 8: ...lett Packard Enterprise website Acknowledgments Intel and Itanium are trademarks of Intel Corporation in the United States and other countries Microsoft Windows and Windows Server are trademarks of th...

Page 9: ...rch 2011 AH395 9013B HP UX OpenVMS Microsoft Windows rx2800 i2 Fourth May 2011 AH395 9013C HP UX OpenVMS Microsoft Windows rx2800 i2 Fifth August 2011 AH395 9013D HP UX OpenVMS Microsoft Windows rx280...

Page 10: ...Operating systems supported Supported product versions Edition number Publication date AH395 9013G HP UX OpenVMS Microsoft Windows rx2800 i2 Ninth February 2013 AH395 9013J HP UX OpenVMS Microsoft Win...

Page 11: ...s follows 2 GB 4 GB 8 GB 16 GB Minimum memory configuration is 4 GB 2 x 2 GB DIMMs Maximum memory configuration is 384 GB 24 x 16 GB DIMMs NOTE For additional restrictions on memory configuration see...

Page 12: ...rts to console mode settings if the server is disconnected from AC power or if the iLO is reset by the iLO Physical Presence button Optical drive One SATA DVD RW drive Power supply One AH395A or two p...

Page 13: ...Internal components Figure 1 Internal components Fans Processors DIMM expansion boards Internal components 13...

Page 14: ...ical drive connector CPU 0 power connector Front I O connector Power supply backplane connector Intrusion switch connector Primary riser connector TPM connector System battery SAS B connector SAS A co...

Page 15: ...l length PCIe x8 and two full height half length PCIe x4 add in cards The second riser option supports one full height full length PCIe x8 and one full height half length PCIe x8 add in cards NOTE All...

Page 16: ...ns of eight disks with zero memory LUN 1 RAID 1 bays 1 and 2 LUN 2 RAID 0 bays 3 4 5 6 and 7 Hot Spare bay 8 LUN 1 RAID 10 bays 1 2 3 and 4 LUN 2 RAID 10 bays 5 6 7 and 8 LUN 1 RAID 0 bays 1 2 and 3 L...

Page 17: ...l tab 3 SID 4 Optical drive bay 5 Hard drive bays 6 USB connectors 7 Video connector Storage and media devices The server supports up to eight hot plug SAS HDDs and one optical SATA DVD RW drive with...

Page 18: ...components Figure 6 Rear panel components 1 PCI 5 2 PCI 6 3 PCI 4 4 PCI 2 5 PCI 3 6 PCI 1 7 Power supply 2 8 Power supply 2 LED 9 Power supply 2 power connector 10 Power supply 1 11 Power supply 1 LE...

Page 19: ...21 NIC 3 connector 22 NIC 4 connector 23 NIC link LED 24 NIC activity LED Overview 19...

Page 20: ...g 66 lb Rack unit 2U Grounding The site building must provide a safety ground protective earth for each AC service entrance to all cabinets Install a PE conductor that is identical in size insulation...

Page 21: ...boot the system NOTE If an overload occurs twice an undetected short circuit exists When you use the front panel power button to turn off the server power consumption falls below the low power consump...

Page 22: ...m dry bulb temperature 1 300 m 1000 ft above 900 m 3000 ft Table 6 Environmental specifications system processing unit with hard disk Parameter Value Data Center Server Office Friendly Server Operatin...

Page 23: ...ainers for damage Under normal shipping conditions Hewlett Packard Enterprise shipping containers protect the contents After the equipment arrives carefully inspect each carton for signs of shipping d...

Page 24: ...l the bottom corrugated tray corresponding to the side on which the lifter is to be placed and then slide the server as close to that edge of the pallet as possible 3 Break off any foam packaging that...

Page 25: ...power source is connected This voltage is present even when the main power switch is off Failure to observe this warning might result in personal injury or equipment damage Do not wear loose clothing...

Page 26: ...the server into a rack or pedestal Rack installation Hewlett Packard Enterprise rack Hewlett Packard Enterprise servers that are installed into racks are shipped with equipment mounting slides The HPE...

Page 27: ...the rail lock away from the rail to unlock the rail See Removing the rails from the server 2 Slide the rail toward the front of the server to disengage the rail from the posts on the server 3 Repeat t...

Page 28: ...om The pedestal kit bottom attaches to the right side of the server when the server is in the horizontal position The pedestal kit top attaches to the left side of the server when in the server is in...

Page 29: ...the server See Figure 9 NOTE One of the holes in the pedestal component contains the locking mechanism This makes the hole appear partially blocked 2 Hold the pedestal component flush against the ser...

Page 30: ...starting from the bottom of the pedestal kit 2 Push the bezel cover into place against the pedestal kit top piece until the tabs on the bezel cover snap into place Figure 10 Attaching the bezel Cover...

Page 31: ...shut down with an overtemp condition To attach the component Procedure 1 Align the posts on the pedestal kit right side piece with the slots in the pedestal kit top and bottom 2 Hold the pedestal sid...

Page 32: ...all the left side piece Attaching the pedestal feet The pedestal feet slide into the slots on the pedestal bottom two on each side The feet are all the same and can be mounted in any slot on the botto...

Page 33: ...e is still enough power supplied to the server to operate You must promptly replace the failed power supply to restore 1 1 functionality All high line 220 V configurations are capable of 1 1 redundanc...

Page 34: ...g AC power from the server for an extended period can drain the system battery HPE Integrity rx2800 i2 Server User Service Guide shows the ports and power supplies located on the rear panel of the ser...

Page 35: ...the three methods to configure the LAN for iLO 3 MP access DHCP with DNS RS 232 serial port Static IP address 3 Log on to the iLO 3 MP Log on to the iLO 3 MP from a supported web browser or command li...

Page 36: ...from I O slots Bypass loading from I O slots and core I O The Bypass loading from I O slots and core I O option may be useful if a bad core I O UEFI driver is preventing system boot USB drives can sti...

Page 37: ...If you are at the OS login prompt go to OS login prompt UEFI Front Page If you are at the UEFI shell prompt enter exit to navigate to the UEFI Front Page To view boot options or launch a specific boot...

Page 38: ...the Device Manager This is an advanced feature and must only be performed when directed To perform maintenance on the system such as adding deleting or reordering boot options press M to launch the Bo...

Page 39: ...r Operating system is loaded onto the server If the OS is loaded on your server normally UEFI automatically boots to the OS If the UEFI Front Page is loaded press ENTER t to start auto boot or B to se...

Page 40: ...on the server to full power using the following methods if the server is in the standby power state iLO 3 MP PC command Power button Powering on the server using the iLO 3 MP NOTE If the power restor...

Page 41: ...wering off the server using the iLO 3 MP Procedure 1 Gracefully shut down the operating system See the operating system documentation for more information 2 Initiate a console session and access the M...

Page 42: ...equire an agent for remote installations After the installation is complete Smart Update Manager also removes all remote files associated with the installation Key features of Smart Update Manager are...

Page 43: ...m the DVD drive or tape drive NOTE Commands are not case sensitive NOTE Tapeboot requires rx2800 i2 server system firmware bundle 26 12 or later and an additional AM311A Integrity Smart Array P411 256...

Page 44: ...OM VI Enter the appropriate UEFI install command as in the following example VII HP UX Shell fs6 fs6 install OpenVMS Shell fs0 fs0 cd efi boot fs0 efi boot bootia64 b For tape locate the device I To b...

Page 45: ...h for the manual title or product name Installing the operating system with Virtual Media NOTE Installing the OS with Virtual Media vMedia might be significantly slower than installing using other met...

Page 46: ...m HP UX using setboot b on Disable autoboot from HP UX using setboot b off For more information on the autoboot command enter help autoboot Booting and shutting down HP UX To add an HP UX entry to the...

Page 47: ...cessing 5 At the UEFI Shell environment use the bcfg command to manage the boot options list 6 The bcfg command includes the following options for managing the boot options list a bcfg boot dump Displ...

Page 48: ...it the system console and return to the MP Main Menu press Ctrl B To exit the MP Main Menu enter X at the MP Main Menu Booting HP UX from the UEFI Shell Procedure 1 Access the UEFI Shell 2 From the UE...

Page 49: ...HP UX in single user mode on page 49 except use the lm boot option instead of the is boot option HPUX boot lm vmunix Shutting down HP UX For more information see the shutdownvolume 1M manpage To shut...

Page 50: ...lect the file system currently accessed 4 The full path for the loader is EFI VMS VMS_LOADER EFI and is on the device you are accessing 5 At the UEFI Shell environment to manage the boot options list...

Page 51: ...pecific boot device and provides a specific set of boot options or arguments to use when booting the device 7 To initiate booting using the chosen boot option press Enter 8 Exit the console and iLO MP...

Page 52: ...NOTE Use the command in step 2 when you shut down OpenVMS for the first time If you have shut down OpenVMS more than once use the shutdown command sys system shutdown SHUTDOWN Perform an Orderly Syste...

Page 53: ...System Partition for the bootable file system number 2 enter fs2 The UEFI Shell prompt changes to reflect the file system currently accessed 4 The full path for the Microsoft Windows loader is efi mi...

Page 54: ...he server on which you want to boot Windows 3 Log in to the iLO MP and then to choose the system console enter CO 4 Confirm that you are at the UEFI Boot Manager menu the main UEFI menu If you are at...

Page 55: ...use either of the following methods Choose Shut Down from the Start menu and choose either Restart or Shut down from the pull down menu The Restart menu item shuts down and restarts the server The Sh...

Page 56: ...down the Windows Server 2003 on the server 6 You have the following options when shutting down Windows a To shut down Windows and reboot shutdown r or choose the Start Shut Down action and choose Rest...

Page 57: ...a hot swappable or hot pluggable component Voltage is present at various locations within the server whenever an AC power source is connected This voltage is present even when the main power switch is...

Page 58: ...1 1 capability Figure 14 Power supply loading guidelines Power supply bay 2 Power supply bay 1 CAUTION Observe all ESD safety precautions before attempting this procedure Failure to follow ESD safety...

Page 59: ...supply is a hot swappable device You do not have to interact with the operating system to add a power supply to the server Procedure 1 Remove the power supply blank 2 Install the power supply Optional...

Page 60: ...nt reverse the removal procedure Removing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the serv...

Page 61: ...e removing or installing the PCI riser cage CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot p...

Page 62: ...e riser boards Each PCIe riser board holds up to three PCIe cards The standard riser board configuration contains one riser board with one full length full height PCIe x8 slot and two half length full...

Page 63: ...ct any required internal cables to the expansion board 6 Reinsert the PCI riser cage into the chassis 7 Connect any required external cables to the expansion board Installing a full length expansion b...

Page 64: ...DIMMs are partitioned by the number of processors installed in the server If you have only one processor installed in the system you can only use 12 of the 24 memory slots CAUTION Observe all ESD saf...

Page 65: ...mory expansion board Memory slots 1 Memory expansion board 1 3A and 4A Memory expansion board 1 3A and 4A 2 Memory expansion board 3 3A and 4A Memory expansion board 2 3A and 4A 3 Memory expansion boa...

Page 66: ...y ECC DIMMs are supported Load DIMM pairs from largest to smallest capacity For example if you have a pair of 4 GB DIMMs and a pair of 2 GB DIMMs install the pair of 4 GB DIMMs first NOTE Faster DIMMs...

Page 67: ...DIMMs A maximum of two unbuffered DIMMs per channel can be installed If quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor If a ch...

Page 68: ...sion board to make sure the DIMMs and memory expansion board are correctly seated Installing a processor The server can use dual core or quad core processors Dual core processors contain two cores tha...

Page 69: ...dditional processor use processors with identical part numbers Failure to observe this caution results in performance degradation or server failure CAUTION Observe all ESD safety precautions before at...

Page 70: ...ION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION To prevent thermal instability and damage...

Page 71: ...rial numbers from the processor module b Place the label on the top of the heat sink 4 Install the processor over the load posts NOTE Ensure pin 1 indicated on the empty socket with an embossed triang...

Page 72: ...or heat sink are fully pulled out before installation CAUTION During installation after removing the protective cover from the heat sink Do not touch or come into contact with the thermal interface ma...

Page 73: ...heat sink and processor module onto the socket to ensure proper seating 7 Secure the heat sink to the processor a Slide both plastic locking tabs into place See callout 1 in the following figure b Fli...

Page 74: ...RNING The heat sink locking lever can constitute a pinch hazard Keep your hands on top of the lever during installation to avoid personal injury 8 Route and connect the power cord 74 Optional componen...

Page 75: ...cable Failure to do so can result in pinched or damaged processor power cables NOTE If you are adding an additional processor to your server the DIMMs in the server must be reconfigured to support bo...

Page 76: ...ting to remove the TPM from the system board will void any existing Hewlett Packard Enterprise service contract and cause the server to fail WARNING To reduce the risk of personal injury electric shoc...

Page 77: ...onnect the power cords to the server Extend the server from the rack or remove the server from the pedestal kit and place it on an anti static pad Remove the top access panel Disconnect any cables tha...

Page 78: ...oving the TPM security rivet after it is secured to the system board can cause damage to the TPM security rivet the TPM and the system board Power off the server Shut down the OS as directed by the OS...

Page 79: ...INFORMATION Date Time Oct 14 2010 19 27 21 20 10 14 19 27 21 Timezone GMT 00 00 DST Not Affected Manufacturer hp Product Name Integrity rx2800 i2 Product Number AH395A Serial Number SGH010XTFW UUID 1...

Page 80: ...ion Enabled BOOT INFORMATION Boot CPU CPU Socket Core 0 0 AutoBoot ON Timeout 10 sec Retries 0 Boottest BOOTTEST Settings Default Variable OS is not speedy boot aware Selftest Setting early_cpu Run th...

Page 81: ...x0 FIRMWARE INFORMATION System Firmware A Revision 01 03 PAL_A 4 29 SAL Spec 3 20 PAL_B 4 29 SAL_A 2 00 UEFI Spec 2 10 SAL_B 3 01 UEFI Shell 1 00 SMBIOS 2 4 SYSTEM SECURITY CONFIGURATION TPM Present S...

Page 82: ...ine Check Abort MCA has occurred The following is a list of symptom examples NOTE Your output might differ from the output in the examples in this book depending on your server and its configuration F...

Page 83: ...Progress Log FPL provides details about the boot progress of the server The System Insight Display LEDs are cleared after the issue is corrected or the CRU is replaced and by cycling AC power If the...

Page 84: ...roubleshooting tools on page 91 System Event Log and Forward Progress Logs Errors and reading error logs Offline and Online Diagnostics INIT button Troubleshooting tools on page 91 System Event Analyz...

Page 85: ...tem on page 118for details The preceding issue is fixed when the front panel LED states are as follows system health LEDis off and power is steady amber 2a Server does not power on after front panel p...

Page 86: ...reen and power is steady green 3 System health LED is flashing red A fatal fault has been detected and logged after attempting to power on the server system health is flashing red SEL is red and power...

Page 87: ...Removing and replacing the system board on page 171 for details The preceding issue is fixed when the iLO 3 prompt can be seen and the system health LED is steady green 4a cont Still no iLO 3 MP prom...

Page 88: ...when UEFI menu appears on the system console and system firmware booting completes 4c Cannot find a boot disk or removable media drive Nothing might be logged for this condition system health is gree...

Page 89: ...ter next power on 5 Cannot see OS prompt on system console Front panel LEDs indicate that the server power is turned on and that the server is either booting or running the OS Nothing might be logged...

Page 90: ...button on the rear panel of the server The preceding issue is fixed when the SEL resumes logging 7 OS is non responsive hung Front panel LEDs indicate that the server power is turned on and it is eit...

Page 91: ...on server reboot of OS is prevented NOTE The troubleshooting actions for this step are identical to those in Step 8a except that the server in this step must be hard reset to begin the booting process...

Page 92: ...SID other LEDs and the logs for information Off Health good on all internal FRUs and system off NOTE The System Health LED does not change status if AC power is removed from a single power supply in...

Page 93: ...by power cycle The iLO 3 MP displays the following strings in its Virtual Front Panel for the three states of this LED Table 16 VFP health description Off none On green External parts including fans a...

Page 94: ...link to network Flashing green Network link and activity Green Network link Power Cap Capping Power LED On On Green On Off Off Off On Off Off Off Off NOTE Power capping operation can be observed throu...

Page 95: ...s failed or a predictive failure alert has been received for this drive it also has been selected by a management application Off or flashing Blue The drive is operating normally and it has been selec...

Page 96: ...ont panel diagnostic LEDs CRUs provide additional diagnostic capability through LEDs whose order or layout is product dependent NOTE If multiple error conditions occur all applicable CRU lights are ac...

Page 97: ...unning Flashing red Fatal fault system crashed or cannot boot check logs for details Hard drive LEDs The hard drives have two LEDs per drive See Hot plug SAS disk drive LEDs Drive status LED The drive...

Page 98: ...a loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not...

Page 99: ...flashing Blue The drive is operating normally and it has been selected by a management application Flashing irregularly Regularly flashing amber 1 Hz The drive is active but a predictive failure alert...

Page 100: ...24 Rear panel LEDs and buttons Name Status Power supply LED Green Normal Off System is off or power supply has failed UID LED button Blue Identification Flashing blue Remote iLO session or a firmware...

Page 101: ...after holding the button for 4 seconds and once after holding the button for 8 seconds to help you gauge how long the button press has been held NOTE The iLO 3 physical presence pinhole button is loca...

Page 102: ...ks similar in nature to the way applications use the device No license is required to run the verifiers Diagnostics are tools designed to identify faulty or failed CRUs Exercisers stress devices in or...

Page 103: ...No Core I O LAN Yes Yes Yes Yes No Disk Arrays Yes Yes Yes No No Tape Yes Yes Yes Yes Yes M O Yes No No No Yes Add On Network I O Cards Yes Yes Yes No Yes Add On Mass Storage I O Cards Yes No No No No...

Page 104: ...e recommended actions to resolve the issue and detailed information about the issue To ensure that tools are available to repair or recover from the fault HP UX fault management Proactive fault predic...

Page 105: ...s available at http www hpe com search WBEM providers Web Based Enterprise Services WEBES suite of tools aids monitoring and diagnosing the OpenVMS systems http www hpe com support WEBES_Overview See...

Page 106: ...ck over the PDH bus by software for example the IPMI driver or agent for storage on disk Using event logs To consult the event logs Procedure 1 Connect to the system console 2 Use Ctrl B to access the...

Page 107: ...gs The status logs consist of a System Event b Forward Progress c iLO Event d Clear SEL and FPL e Live Events 4 For a more information on configuring the iLO 3 MP and using the iLO 3 MP commands see t...

Page 108: ...extend the server if racked 2 Remove all of the SAS disk drives from the front of the server 3 Remove the top cover to gain access to and remove all CRUs except the system board NOTE In the following...

Page 109: ...for any IPMI alerts related to the processor NOTE Your display might not exactly match the display shown Log Entry 4 01 Aug 2012 17 22 00 Alert Level 7 Fatal Keyword BOOT_NOT_DETECTED No events were...

Page 110: ...alled and functioning correctly the system boots to UEFI The following messages appear in the SEL NOTE Your display might not exactly match the display shown Log Entry 11 03 Aug 2012 11 04 58 Alert Le...

Page 111: ...the system is doing when the button is pressed You must be aware of the uses to properly troubleshoot the system Table 28 Server power button functions when server is on and at UEFI Action Reaction 1...

Page 112: ...supply or the power supply interface board UEFI menu is not available If you cannot access the UEFI from either the main disk partition or the CD use the following tools to resolve the issue Front pa...

Page 113: ...e seat cables SAS disk drive issues Hard drive issues that occur during installation are usually due to rough handling The drive may not be correctly seated or may have been damaged in transit If you...

Page 114: ...ssor modules of the same revision are installed in processor socket 1 for the server Processor module behaviors Local MCA events can cause the physical processor core and one or both of the logical pr...

Page 115: ...rm WIN Agent Threshold exceeded for cache errors from processor corrected by ICH10 Processors Type 02h 02h 07h 03h VOLTAGE_DEGRADES_TO_NON_RECOVERA BLE Voltage on CRU is inadequate iLO MP Power Pod vo...

Page 116: ..._BAD_CORE_FIXED_RATIO A processor fixed core frequency ratio is incompatible with bus frequency SFW Processor Type E0h 745d 26d BOOT_FINAL_RENDEZ_WATCHDOG_FAIL A watchdog timer expired and determined...

Page 117: ...alled in the DIMM slots For more information see Memory Load Order Memory subsystem behaviors The processor and the integrated memory controller provides increased reliability of DIMMs The memory cont...

Page 118: ...rce Notes DIMMs Type E0h 208d 04d MEM_NO_DIMMS_INSTALLED No DIMMs installed on one or more processors SFW DIMMs Type E0h 172d 04d MEM_DIMM_SPD_CHECKSUM A DIMM has a serial presence detect SPD EEPROM w...

Page 119: ...cuits are reset after the 3 3 V DC housekeeping voltage stabilizes 3 The iLO 3 MP monitors the power button on the front panel 4 When the power button is pressed iLO 3 signals the bulk power supplies...

Page 120: ...a single green LED on the dual fan assembly CRU that is turned on when one or both of the fans fail logged as an IPMI event by fan sensor logic and identified as a fan assembly CRU failure by iLO 3 tu...

Page 121: ...because the System Insight Display may not have any illuminated LEDs For configuration type errors for example no iLO 3 MP or core I O HBAs installed or working see Supported configurations on page 1...

Page 122: ...lot standby power failed SFW Either a card slot issue Re seat card first I O Card Type E0h 131d 26d IO_HOT_PLUG_CTRL_FAILED PCI X hot plug controller failed SFW Either a card slot issue Re seat card f...

Page 123: ...complete SFW I O Card Type E0h 130d 26d IO_DLL_ERROR PCI clock DLL error SFW I O Card Type E0h 143d 26d IO_ROPE_RESET_ERROR I O rope reset failed to complete SFW I O Card Type E0h 7346d CC_IODISC_LBA_...

Page 124: ...power to the server and display monitor 2 During the boot sequence watch the activity LED on each SAS disk drive 3 The LED quickly cycles from amber to green The LED stays steady green until the drive...

Page 125: ...power rails are on iLO MP drives system health LED 5 Off Steady green Steady green Off System is booting firmware has passed BOOT_START in firmware 6 Steady green Steady green Steady green Off System...

Page 126: ...MEMC in ICH10 6 OS loader is launched using the UEFI device driver 6 OS boots and starts its own device drivers 6 OS can use runtime PAL and SAL calls and APCI features these abstraction layers enable...

Page 127: ...To verify the firmware version see the Release Notes or Installation Instructions To update firmware by using Smart Update Manager see Installing the latest firmware using Smart Update Manager on page...

Page 128: ...Within the server temperature sensors report server temperature to the iLO which controls fan speed based on this information Temperature sensors are found on Display panel where a thermal sensor det...

Page 129: ...re processor 16 MB cache AH339 6915A Intel Itanium 1 73 GHz Quad core processor 20 MB cache AH339 6917A Replacement Processor heat sink1 AH395 67004 Memory DIMMs DDR3 Memory Module 2 GB AM326 69001 DD...

Page 130: ...AH395 69001 PCA Diagnostic and Front IO Board AH395 69003 SAS Disk Backplane 507690 001 Power Supply Backplane 496062 001 Fans Replacement Fan Module Assembly AH395 67003 Cables Replacement Cable Kit...

Page 131: ...PCIe 2p P411 256 MB SAS Controller 462918 001 HPE AH400A 1 port 8 Gb PCIe FC SR QLogic HBA 489190 001 HPE AH401A 2 port 8 Gb PCIe FC SR QLogic HBA 489191 001 HPE AH402A 1 port 8 Gb PCIe FC Emulex HBA...

Page 132: ...onents Table 43 FRU list Description Spare part number Boards HPE Integrity TPM Security Chip 505836 001 Required tools T 10 T 15 wrench attached to the outside of the server Safety considerations Bef...

Page 133: ...oper cooling that can lead to thermal damage Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Extend the...

Page 134: ...y stabilized before extending a component from the rack 3 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack...

Page 135: ...sing internal components for a pedestal mounted server Procedure 1 Power off the server and remove all cables 2 Remove the pedestal kit feet Accessing internal components for a pedestal mounted server...

Page 136: ...he left side facing the front of the server The right side of the pedestal kit with the ventilation holes must face up 4 Unscrew the captive thumbscrews on the rear of the pedestal kit for the right s...

Page 137: ...To remove the pedestal kit piece from the pedestal slide the right side piece toward the back of the server and then lift it Figure 22 Removing the side piece 6 Remove the server access panel Removal...

Page 138: ...dure 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the...

Page 139: ...the rack For more information see the documentation that ships with the rack mounting option 4 Place the server on a sturdy level surface Removing the server from the pedestal kit Required tools No t...

Page 140: ...stal kit feet 2 Remove the pedestal side pieces by unscrewing the captive thumbscrews on the rear of the pedestal kit and sliding the side pedestal kit pieces toward the back of the server 140 Removal...

Page 141: ...Figure 25 Thumbscrew locations Figure 26 Removing the side piece 3 Release the locking tabs behind the top corners of the bezel cover and remove the component Removal and replacement procedures 141...

Page 142: ...from the chassis to unlock the pedestal top piece from the server See Figure 28 Removing the pedestal top piece on page 142 for the pedestal top and bottom piece lock release locations Figure 28 Remov...

Page 143: ...from the server f Repeat these steps for the bottom piece Access the product rear panel Cable management arm with left hand swing Procedure 1 Remove the cable arm retainer 2 Open the cable management...

Page 144: ...he server Powering off the server on page 138 2 Swing open the cable management arm 3 Remove the cables from the cable trough 4 Remove the cable management arm Removing and replacing a power supply bl...

Page 145: ...r proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access...

Page 146: ...undant power supply for high line 1200W 200 240VAC and low line 800W 100 120VAC in the data center and office friendly server versions Table 44 Power redundancy configurations Line voltage Power suppl...

Page 147: ...re touching it CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component Procedure 1 Det...

Page 148: ...replacing a hot swap fan on page 150 5 Push out the drive filler NOTE You might have to use a nonconductive tool with a length of at least 20 cm and a thickness of about 1 mm to push out the drive fil...

Page 149: ...ift the DVD release tab and push out the drive Then pull the drive straight out to remove it from the server To replace the component reverse the removal procedure Removal and replacement procedures 1...

Page 150: ...eaning that the server has six fan units but can operate with five fan units running CAUTION If more than one fan is removed or fails the system does not shut down If the temperature sensors detect co...

Page 151: ...replace the component reverse the removal procedure Removing and replacing the power supply backplane Procedure 1 Power off the server Powering off the server 2 Remove all power supplies Removing and...

Page 152: ...server from the rack Removing the server from the rack on page 139 or Extending the server from the rack 3 Remove the access panel Removing the access panel 4 Remove all hot plug hard drives Removing...

Page 153: ...cage on page 60 To replace the component reverse the removal procedure Removing and replacing expansion slot covers To remove the component see Removing expansion slot covers To replace the component...

Page 154: ...length half height PCIe x4 slots The optional riser board configuration contains one riser board with one full length full height PCIe x8 slot and two half length full height PCIe x4 slots The second...

Page 155: ...ending the server from the rack on page 134 3 Remove the access panel Removing and replacing the access panel 4 Disconnect any external cables that are connected to the expansion board 5 Remove the PC...

Page 156: ...dvanced Pack licensing see Adding a RAID Advanced Pack license key on page 185 Procedure 1 Power off the server Powering off the server 2 Extend or remove the server from the rack Removing the server...

Page 157: ...the server Powering off the server on page 138 2 Extend or remove the server from the rack Removing the server from the rack or Extending the server from the rack on page 134 3 Remove the access panel...

Page 158: ...6 Disconnect the super capacitor pack cable from the board and system board clips 7 Remove the super capacitor pack 158 Removal and replacement procedures...

Page 159: ...CAUTION Immediately install a processor baffle in an empty processor socket To avoid damage to the socket pins the socket must never be uncovered for more than 5 seconds If the socket is damaged the e...

Page 160: ...r of the socket Guide the processor baffle straight down into place Removing and replacing a processor and heat sink module The server processor subsystem supports one or two Dual Core or Quad Core It...

Page 161: ...ved processor will not be seen by the system CAUTION To prevent thermal instability and damage to the server do not separate the processor module from the heat sink Procedure 1 Power off the server an...

Page 162: ...or for removal 7 Lift the processor and heat sink off of the socket pulling straight up Removing the processor 8 If the processor is not being replaced install a processor baffle Removing and replacin...

Page 163: ...with the handle in the up position into the extra ESD bag provided in the heatsink box if necessary re use the ESD bag from the processor box To receive credit for both the processor and the heatsink...

Page 164: ...is 384 GB twenty four 16 GB DIMMs The supported DIMMs are industry standard 30 mm 1 18 inch high DDR3 PC3 DIMMs The server does not support hot spare and hot plug functionality The server supports th...

Page 165: ...the memory loading order when you replace DIMMs For memory configuration information see Memory configurations on page 64 CAUTION Before inserting the memory expansion board the three stand off posts...

Page 166: ...rver 2 Extend the server from the rack Extending the server from the rack 3 Remove the access panel Removing the access panel 4 Remove the PCI riser cage Removing the PCI riser cage WARNING Do not att...

Page 167: ...e server 2 Extend the server from the rack Extending the server from the rack 3 Remove the access panel Removing the access panel 4 Remove necessary fans 1 and 2 5 Remove the screw securing the SID in...

Page 168: ...D bezel the transparent light pipe and the black rubber light pipe Install the transparent plastic light pipe onto the SID bezel Install the SID bezel onto the metal chassis ensuring the four latches...

Page 169: ...Install the SID board by securing it with the two screws Fasten the two hexagon screws on the front of SID bezel to the VGA port Removal and replacement procedures 169...

Page 170: ...e CPU 0 Procedure 1 Power off the server Powering off the server 2 Remove the access panel Removing the access panel 3 Remove the PCI riser cage Removing the PCI riser cage 4 Open the processor cage 5...

Page 171: ...ce the TPM is installed on your system board it cannot be removed If the TPM fails the system board needs to be replaced Attempting to remove the TPM from the system board will void any existing Hewle...

Page 172: ...r off the server and remove all AC power cords before removing or installing the PCI riser cage 8 Remove all DIMM expansion boards Removing and replacing DIMMs on page 164 9 Remove all processor heat...

Page 173: ...hot swap fan on page 150 12 Remove the fan cage 13 Remove the SAS cache module Removing and replacing the cache module on page 156 14 Remove the super capacitor pack if present Removing and replacing...

Page 174: ...the system board from the chassis by pushing it toward the front and then lifting it 19 Remove four screws on the power supply cage and remove power supply cage To migrate the processor to the spare...

Page 175: ...ns on using the saupdate utility After you replace the system board you must to set the SAS mode to RAID if that was your previous configuration During the server startup wait for UEFI Front Page pres...

Page 176: ...b Enter the associated password and press Enter Reset iLO MP by entering xd r nc at the CM hpiLO prompt 176 Removal and replacement procedures...

Page 177: ...components Third party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentati...

Page 178: ...t reports www hpe com storage whitepapers Customer self repair Hewlett Packard Enterprise customer self repair CSR programs allow you to repair your product If a CSR part needs to be replaced it will...

Page 179: ...ynamic DNS DMA Direct memory access ESD Electrostatic discharge FBWC Flash Backed Write Cache FRU Field Replaceable Unit HDD Hard disk drive Hot pluggable A component that can be removed from the serv...

Page 180: ...ve earthing RDIMM Registered DIMM SAL System Abstraction Layer SAS Serial attached SCSI SEL System event log SFF Small form factor SID System Insight Display SFW System firmware UEFI Unified Extensibl...

Page 181: ...SAUPDATE are Get Mode Set Mode Get mode This command displays the current mode of the controllers Syntax saupdate get_mode controller controller can be any one of the following strings Table 46 contr...

Page 182: ...RAID mode Syntax saupdate set mode controller hba raid f controller can be any one of the strings listed in controller strings An alert message about the possible data loss is displayed when a mode c...

Page 183: ...ected Smart Array controllers along with the active firmware versions the identification information from this list is used to designate which controller is to be updated 4 Use saupdate update seg bus...

Page 184: ...ng message or a confirmation regarding the mode change NOTE Commands are not case sensitive A system reset or reconnect r followed by map r is required when changing from HBA mode to RAID mode Determi...

Page 185: ...save the configuration press F8 7 If the function keys are disabled press Esc and then press 8 8 To acknowledge that the configuration was saved and return to the ORCA Main Menu press Enter Deleting a...

Page 186: ...2 Select Add License Key 3 Enter the license key and press Enter 186 Utilities...

Page 187: ...ackard Enterprise extension to UEFI which provides a common user interface architecture to better serve Hewlett Packard Enterprise customers service and manufacturing UEFI consolidates boot utilities...

Page 188: ...ble 47 UEFI shell commands UEFI shell command Definition Displays the UEFI Shell command list or verbose command help alias Displays creates or deletes UEFI Shell aliases attrib Displays or changes th...

Page 189: ...command echoing or displays a message edit Full screen editor for ASCII or UNICODE files eficompress Compress a file efidecompress Decompress a file errdump View Clear logs exit Exits the UEFI Shell e...

Page 190: ...Displays or changes the console output device mode mount Mounts a file system on a block device mv one or more files or directories to another location openinfo Displays the protocols and agents asso...

Page 191: ...d Unloads a UEFI driver ver Displays UEFI Firmware version information vol Displays or changes a file system volume label xchar Turn on off extended character features Drive paths in UEFI Devices in t...

Page 192: ...ieRoot 0x30304352 Pci 0x2 0x0 Pci 0x0 0x0 SAS 0x5000C500037688B9 0x0 0x1 NoTopolog y 0 0 0 0x0 HD 1 GPT 27C34F01 9F1E 11DE A0BB AA000400FEFF HBA mode CD ROM DVD ROM partition device path CDROM Entry P...

Page 193: ...t Value Reset System NOTE Use the dmpstore command to back up these settings Boot options The Boot Options menu contains the following options Add Boot Option Delete Boot Option Change Boot Order Boot...

Page 194: ...ot option Use this option to add items to the Boot Options list To add a boot option Procedure 1 Select a boot device type 2 Use the File Explorer menu to locate the correct boot device 194 Add boot o...

Page 195: ...es for the selected boot device Delete boot option Use this option to remove boot options from the Boot Options list NOTE This does not delete any files applications or drivers from your server To rem...

Page 196: ...oting the second then the third and so forth until a boot option succeeds or until all options have failed For example if you normally boot using a configuration on your LAN but would like to boot fro...

Page 197: ...on 4 Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager Driver options The Driver Options menu contains the following options Add Driver Option Delete D...

Page 198: ...Add driver option Use this option to add driver options Procedure 1 Select Add Driver Using File 2 Use the File Explorer menu to locate the correct driver 198 Add driver option...

Page 199: ...save the new settings and return to the Boot Maintenance Manager Change driver order Use this option to change the load order of driver options To change the driver load order Procedure 1 Select an it...

Page 200: ...application you return to this menu Procedure 1 Select a boot device type 2 Use the File Explorer menu to locate the correct driver or file Set boot next value Use this option to run the selected boot...

Page 201: ...errupting the timeout during the countdown stops the Boot Manager from loading any boot options automatically If there is no countdown boot options must be selected manually To set the auto boot timeo...

Page 202: ...s a virtual front panel used to monitor server status and the state of front panel LEDs All iLO MP functions are available through the LAN and the local RS 232 port The iLO MP is available whenever th...

Page 203: ...ProLiantServers Warranties HPE Enterprise Servers www hpe com support EnterpriseServers Warranties HPE Storage Products www hpe com support Storage Warranties HPE Networking Products www hpe com suppo...

Page 204: ...ng from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so for...

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