HP ZBook 15 User Manual Download Page 103

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B Troubleshooting

Troubleshooting resources

●

Access website links and additional information about the computer through Help and Support.

To access Help and Support, select Start > Help and Support.

NOTE:

Some checkup and repair tools require an Internet connection. HP also provides

additional tools that do not require an Internet connection.

●

Contact HP support. For U.S. support, go to

http://www.hp.com/go/contactHP

. For worldwide

support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html

Choose from the following types of support:

◦

Chat online with an HP technician.

NOTE:

When chat is not available in a particular language, it is available in English.

◦

E-mail HP support.

◦

Find HP support worldwide telephone numbers.

◦

Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may

help you determine why the computer does not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be

sure that the outlet is providing adequate power.

NOTE:

Use only the AC adapter provided with the computer or one approved by HP for this

computer.

●

If the computer is plugged into an external power source other than an AC outlet, plug the

computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter

connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be

the cause:

●

The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is

an energy-saving feature that turns off the display. Sleep can be initiated by the system while the

computer is on but is not in use, or when the computer has reached a low battery level. To

Troubleshooting resources 93

Summary of Contents for ZBook 15

Page 1: ...User Guide ...

Page 2: ...ser guide describes features that are common to most models Some features may not be available on your computer This computer may require upgraded and or separately purchased hardware and or a DVD drive to install the Windows 7 software and take full advantage of Windows 7 functionality Go to http windows microsoft com en us windows7 get know windows 7 for details To access the latest user guide g...

Page 3: ...llow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety o...

Page 4: ...iv Safety warning notice ...

Page 5: ...ces on or off 26 Using HP Connection Manager select models only 27 Using the wireless button 27 Using operating system controls 27 Using a WLAN 27 Using an Internet service provider 28 Setting up a WLAN 28 Configuring a wireless router 28 Protecting your WLAN 29 Connecting to a WLAN 29 Using HP Mobile Broadband select models only 29 Inserting and removing a SIM select models only 30 Using GPS sele...

Page 6: ... Switching key functions on the embedded numeric keypad 38 Using the integrated numeric keypad select models only 39 Using an optional external numeric keypad 39 5 Multimedia 40 Audio 40 Connecting speakers 40 Adjusting the volume 40 Connecting headphones and microphones 40 Checking audio functions on the computer 41 Webcam select models only 41 Video 41 VGA 42 HDMI 42 Configuring audio for HDMI 4...

Page 7: ...lacing a user replaceable battery 51 Using external AC power 51 Testing an AC adapter 51 Refreshing your software content with Intel Smart Connect Technology select models only 52 Switchable graphics select models only 52 Using switchable graphics select models only 53 7 External cards and devices 54 Using memory card readers 54 Inserting a memory card 54 Removing a memory card 54 Using a USB devi...

Page 8: ... password 68 Removing DriveLock protection 68 Using Computer Setup Automatic DriveLock 69 Entering an Automatic DriveLock password 69 Removing Automatic DriveLock protection 69 Using antivirus software 70 Using firewall software 70 Installing critical security updates 70 Using HP Client Security select models only 71 Installing an optional security cable 71 Using the fingerprint reader select mode...

Page 9: ...Computer Setup 83 Restoring factory settings in Computer Setup 84 Updating the BIOS 84 Determining the BIOS version 84 Downloading a BIOS update 85 Using MultiBoot 86 About the boot device order 86 Choosing MultiBoot preferences 86 Setting a new boot order in Computer Setup 86 Dynamically choosing a boot device using the f9 prompt 87 Setting a MultiBoot Express prompt 87 Entering MultiBoot Express...

Page 10: ...abnormally 94 The computer is on but not responding 94 The computer is unusually warm 94 An external device is not working 94 The wireless network connection is not working 95 A disc does not play 95 A movie is not visible on an external display 95 The process of burning a disc does not begin or it stops before completion 96 Appendix C Electrostatic discharge 97 Index 98 x ...

Page 11: ...ware on page 70 Get to know your computer Learn about your computer features See Getting to know your computer on page 4 and Navigating using the keyboard touch gestures and pointing devices on page 33 for additional information Find installed software Access a list of the software preinstalled on the computer Select Start All Programs For details about using the software included with the compute...

Page 12: ...nding additional help Accessories available for the device Safety Comfort Guide To access the user guides select Start Help and Support User guides or Go to http www hp com ergo Proper workstation setup posture health and work habits Electrical and mechanical safety information Regulatory Safety and Environmental Notices To access the user guides select Start Help and Support User guides Regulator...

Page 13: ...r product number warranty period found on your service label name and postal address IMPORTANT Do NOT return your HP product to the addresses above For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Finding information 3 ...

Page 14: ...ental Notices To access the user guides select Start Help and Support User Guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB ...

Page 15: ... speakers are disabled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 3 Optical drive select models only Depending on ...

Page 16: ...abled NOTE Be sure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in microphone 2 USB 2 0 ports 2 Connects an optional USB device such as a keyboard mouse external drive printer scanner or USB hub NOTE For details about different types of USB ports see Using a USB device on page 55 3 Optical drive select models only Depending on your computer mod...

Page 17: ...les airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 External monitor port Connects an external VGA monitor or projector 6 RJ 45 network jack lights Connects a network cable Green right The network is connected Amber left The network ...

Page 18: ...he internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable Green right The network is connected Amber left The network is showing activity 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or audio component or...

Page 19: ...It is normal for the internal fan to cycle on and off during routine operation 4 External monitor port Connects an external VGA monitor or projector 5 RJ 45 network jack lights Connects a network cable Green right The network is connected Amber left The network is showing activity 6 HDMI port Connects an optional video or audio device such as a high definition television any compatible digital or ...

Page 20: ...w you to video conference and chat online using streaming video For information on using the webcam select Start All Programs Communication and Chat HP WebCam 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the comput...

Page 21: ...ce and chat online using streaming video For information on using the webcam select Start All Programs Communication and Chat HP WebCam 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmis...

Page 22: ...ess local area networks WLAN 5 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible on the outside of the computer The antennas are not visible on the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notic...

Page 23: ...r and selects or activates items on the screen NOTE The TouchPad also supports edge swipe gestures For more information see Edge swipes select models only on page 34 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse Top 13 ...

Page 24: ...tate that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on NOTE On some models the ...

Page 25: ...uter is off or in Hibernation Hibernation is a power saving state that uses the least amount of power 2 Caps lock light On Caps lock is on which switches the keys to all capital letters 3 Microphone mute light Amber microphone sound is off Off microphone sound is on 4 Num lock light On Num lock is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN de...

Page 26: ...mponent Description 6 Speaker mute light Amber Computer sound is off White Computer sound is on 7 TouchPad light Amber The TouchPad is off Off The TouchPad is on 16 Chapter 2 Getting to know your computer ...

Page 27: ...When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Select Start C...

Page 28: ... in the Sleep state press the button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation CAUTION Pressing and holding down the power button will result in the loss of unsaved information If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the comp...

Page 29: ...s the wireless feature on or off but does not establish a wireless connection 4 Speaker mute button Mutes and restores speaker sound 5 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Top 19 ...

Page 30: ... Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 6 Windows applications key Displays a shortcut menu for items beneath the cursor ...

Page 31: ...on key the num lk key or the esc key 3 Windows key Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 num lk key Alternates between the navigational and numeric functions on the integrated numeric keypad 6 Integrated numeric keypad When num lk has been enabled it can be used like an external numeric keypad Top 21 ...

Page 32: ...and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door Provides access to the hard drive bay and the memory module slots 3 Battery release latch Releases the battery Battery lock latch Locks the battery in the battery bay 4 Service door Provides access to the wireless LAN WLAN module slot the WWAN module slot and SIM slot 22 Chapter 2 ...

Page 33: ...y bay Holds the battery 6 SIM slot Supports a wireless subscriber identity module SIM The SIM slot is located under the service door Component Description 1 Vent Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 2 Service door Pro...

Page 34: ... by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support To access Help and Support select Start Help and Support 5 Battery bay Holds the battery 24 Chapter 2 Getting to know your computer ...

Page 35: ...ing accessed Amber HP 3D DriveGuard has temporarily parked the hard drive NOTE For more information about HP 3D DriveGuard see Using HP 3D DriveGuard select models only on page 62 2 Memory card reader Reads optional memory cards that store manage share or access information Front 25 ...

Page 36: ...tates regions or even countries Bluetooth device Creates a personal area network PAN to connect to other Bluetooth enabled devices such as computers phones printers headsets speakers and cameras In a PAN each device communicates directly with other devices and devices must be relatively close together typically within 10 meters approximately 33 feet of each other For more information about wireles...

Page 37: ...depending on the model All of the wireless devices on your computer are enabled at the factory so the wireless light is on white when you turn on the computer The wireless light indicates the overall power state of your wireless devices not the status of individual devices If the wireless light is white at least one wireless device is on If the wireless light is off all wireless devices are off NO...

Page 38: ...ord this information and store it in a safe place Setting up a WLAN To set up a WLAN and connect to the Internet you need the following equipment A broadband modem either DSL or cable 1 and high speed Internet service purchased from an Internet service provider A wireless router 2 purchased separately A wireless computer 3 NOTE Some modems have a built in wireless router Check with your ISP to det...

Page 39: ...s the wireless light is amber when all wireless devices are off 2 Click the network status icon in the notification area at the far right of the taskbar 3 Select a WLAN to connect to 4 Click Connect If the WLAN is a security enabled WLAN you are prompted to enter a security code Type the code and then click OK to complete the connection NOTE If no WLANs are listed you may be out of range of a wire...

Page 40: ...twork information Some computers include a SIM that is preinstalled in the battery bay If the SIM is not preinstalled it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer For information about inserting and removing the SIM see the Inserting and removing a SIM select models only on page 30 s...

Page 41: ...M press in on the SIM and then remove it from the slot Using GPS select models only Your computer may be equipped with a Global Positioning System GPS device GPS satellites deliver location speed and direction information to GPS equipped systems For more information see the HP GPS and Location software Help Using Bluetooth wireless devices select models only A Bluetooth device provides short range...

Page 42: ...n if you want to connect the computer directly to a router in your home instead of working wirelessly or if you want to connect to an existing network at your office Connecting to a LAN requires an 8 pin RJ 45 network cable To connect the network cable follow these steps 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the network cable into a network wall j...

Page 43: ...to one of the USB ports on the computer Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices such as button configuration click speed and pointer options You can also view demonstrations of TouchPad gestures To access Mouse Properties Select Start Devices and Printers Then right click the device representing your computer and select Mouse s...

Page 44: ...uble tap the TouchPad on off button Tapping To make an on screen selection use the Tap function on the TouchPad Tap one finger on the TouchPad zone to make a selection Double tap an item to open it 34 Chapter 4 Navigating using the keyboard touch gestures and pointing devices ...

Page 45: ...hen drag them up down left or right 2 finger pinch zoom 2 finger pinch zoom allows you to zoom out or in on images or text Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together Using pointing devices 35 ...

Page 46: ...uickly scroll through documents Place three fingers on the TouchPad zone and flick your fingers in a light quick motion up down left or right Using the keyboard The keyboard and mouse allow you to type select items scroll and to perform the same functions as using touch gestures The keyboard also allows you to use action keys and hot keys to perform specific functions NOTE Depending on the country...

Page 47: ...n f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor Most external monitors receive video information on the computer using the external VGA video standard The fn f4 hot key can also alternate images among other devices that are receiving video information on the computer fn f6 Decreases speaker volume fn f7 Increase...

Page 48: ...einstated when the computer is turned back on Turning the embedded numeric keypad on and off Press fn num lk to turn on the embedded numeric keypad Press fn num lk again to turn off the keypad NOTE The embedded numeric keypad is turned off while an external keyboard or numeric keypad is connected to the computer Switching key functions on the embedded numeric keypad You can temporarily alternate t...

Page 49: ...c keypad Keys on most external numeric keypads function differently according to whether num lock is on or off Num lock is turned off at the factory For example When num lock is on most keypad keys type numbers When num lock is off most keypad keys function like the arrow page up or page down keys When num lock on an external keypad is turned on the num lock light on the computer is turned on When...

Page 50: ...be sure to adjust the volume Adjusting the volume Depending on your computer model you can adjust the volume using the following Volume buttons Volume hot keys specific keys pressed in combination with the fn key Volume keys WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information see the Regulatory Safety a...

Page 51: ... the file to your desktop 4 Open a multimedia program and play back the sound To confirm or change the audio settings on your computer Select Start Control Panel Audio Webcam select models only Some computers include an integrated webcam With the preinstalled software you can use the webcam to take a photo or record a video You can preview and save the photo or video recording The webcam software ...

Page 52: ...the computer and the external device Extend View the screen image extended across both the computer and the external device Second screen only View the screen image on the external device only Each time you press fn f4 the display state changes NOTE For best results especially if you choose the Extend option adjust the screen resolution of the external device as follows Select Start Control Panel ...

Page 53: ...t the screen resolution of the external device as follows Select Start Control Panel Appearance and Personalization Under Display select Adjust screen resolution Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speaker...

Page 54: ...TE If the computer is in the Sleep state or in Hibernation you must first exit Sleep or Hibernation before shutdown is possible by briefly pressing the power button 1 Save your work and close all open programs 2 Select Start Shut Down If the computer is unresponsive and you are unable to use the preceding shutdown procedure try the following emergency procedures in the sequence provided Press ctrl...

Page 55: ... battery reaches a critical battery level Power settings and timeouts can be changed in Windows Control Panel To initiate Hibernation Select Start click the arrow next to the Shut down button and then click Hibernate To exit Hibernation Briefly press the power button The power lights turn on and your work returns to the screen where you stopped working NOTE If you have set a password to be require...

Page 56: ...e computer and other factors Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage If the computer contains a charged battery and is running on external AC power the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs NOTE ...

Page 57: ...ns a user replaceable battery Store the user replaceable battery in a cool dry location Select the Power saver setting in Power Options Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power Options Preferences set using Power Options do not affect lights Identi...

Page 58: ...rd you 2 Insert the battery into the battery bay aligning the tabs on the battery 1 with the notches on the computer 3 Tilt the battery 2 down until it is seated and then slide the battery lock latch 3 to lock the battery into place Removing a battery with lock latch To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To pre...

Page 59: ...battery into place Removing a battery without lock latch To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and shut down the computer through Windows before removing the battery 1 Turn the computer upside down on a flat surface with the battery bay toward you 2 Slide the right ...

Page 60: ...ed and unplugged from external power for more than 2 weeks remove the user replaceable battery and store it separately To prolong the charge of a stored battery place it in a cool dry place NOTE A stored battery should be checked every 6 months If the capacity is less than 50 percent recharge the battery before returning it to storage Calibrate a battery before using it if it has been stored for o...

Page 61: ...Connect the computer to external AC power under any of the following conditions When charging or calibrating a battery When installing or modifying system software When writing information to a CD a DVD or a BD select models only When running Disk Defragmenter When performing a backup or recovery When you connect the computer to external AC power the following events occur The battery begins to ch...

Page 62: ...y adjust the settings select Start All Programs Intel Intel Smart Connect Technology To reveal the Intel Smart Connect Technology icon hover over the icons in the notification area at the far right of the taskbar and then click the icon Switchable graphics select models only Select computers are equipped with switchable graphics Switchable graphics are supported by both AMD and Intel If your compu...

Page 63: ...Switchable Graphics Switchable graphics assigns individual applications to either Performance mode or Power Saving mode based on power requirements You can also manually modify the settings for an individual application by locating the application under Recent Applications drop down menu or by clicking Browse located below Other Applications You can switch between Performance mode and Power Saving...

Page 64: ... Hold the card label side up with the connectors facing the computer 2 Insert the card into the memory card reader and then press in on the card until it is firmly seated You will hear a sound when the device has been detected and a menu of options may be displayed Removing a memory card CAUTION To reduce the risk of loss of data or an unresponsive system use the following procedure to safely remo...

Page 65: ... instructions may be provided with the software on disc or on the manufacturer s website The computer has at least 1 USB port that supports USB 1 0 1 1 2 0 or 3 0 devices Your computer may also have a USB charging port that provides power to an external device An optional USB docking device or USB hub provides additional USB ports that can be used with the computer Connecting a USB device CAUTION ...

Page 66: ...ect an external device to the computer CAUTION To reduce the risk of damage to the equipment when connecting a powered device be sure that the device is turned off and the AC power cord is unplugged 1 Connect the device to the computer 2 If you are connecting a powered device plug the device power cord into a grounded AC outlet 3 Turn on the device To disconnect an unpowered external device turn o...

Page 67: ...elds include airport walk through devices and security wands Airport conveyer belts and similar security devices that check carry on baggage use X rays instead of magnetism and do not damage drives Remove media from a drive before removing the drive from the drive bay or traveling with shipping or storing a drive Do not type on the keyboard or move the computer while an optical drive is writing to...

Page 68: ...E Your computer may look slightly different from the illustration in this section Replacing the service doors Replace the service doors after accessing the memory module slot hard drive regulatory label and other components 1 With the battery bay away from you replace the smaller service door first Align the vent on the smaller service door with the vent on the computer and then slide it toward th...

Page 69: ...e hard drive while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive NOTE Your computer may look slightly different from the illustration in this section To remove a hard drive 1 Save your work and shut down the com...

Page 70: ...it from the connector 8 Pull the plastic tab 3 to remove the hard drive from the bay Installing a hard drive NOTE Your computer may look slightly different from the illustration in this section To install the hard drive 1 Insert the hard drive into the hard drive bay 1 2 Slide the hard drive 2 toward the center of the computer to engage it with the connector 60 Chapter 8 Drives ...

Page 71: ...drive works harder to locate files thus slowing down the computer Disk Defragmenter consolidates or physically reorganizes the fragmented files and folders on the hard drive so that the system can run more efficiently NOTE It is not necessary to run Disk Defragmenter on solid state drives After you start Disk Defragmenter it works without supervision However depending on the size of your hard driv...

Page 72: ...g the drive and halting data requests under either of the following conditions You drop the computer You move the computer with the display closed while the computer is running on battery power A short time after the end of one of these events HP 3D DriveGuard returns the hard drive to normal operation NOTE Because solid state drives SSDs lack moving parts they do not require HP 3D DriveGuard prot...

Page 73: ...ered fingerprints or other authentication credential Unauthorized access to Computer Setup f10 BIOS administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in Computer Setup Unauthorized startup from an optional external optical drive select models only optional external hard drive select models only or interna...

Page 74: ...ature Use the following tips for creating and saving passwords When creating passwords follow requirements set by the program Do not use the same password for multiple applications or websites and do not reuse your Windows password for any other application or website Use HP Client Security s Password Manager to store your user names and passwords for all of your websites and applications You can ...

Page 75: ...ging a BIOS administrator password To set change or delete this password follow these steps Setting a new BIOS administrator password 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Setup BIOS Administrat...

Page 76: ...Your changes go into effect when the computer restarts Entering a BIOS administrator password At the BIOS administrator password prompt type your password using the same kind of keys you used to set the password and then press enter After 3 unsuccessful attempts to enter the BIOS administrator password you must restart the computer and try again Managing a Computer Setup DriveLock password CAUTION...

Page 77: ... keys to select Security Hard Drive Tools DriveLock and then press enter 4 Click Set DriveLock Password global 5 Enter the BIOS Administrator password and then press enter 6 Use a pointing device or the arrow keys to select the hard drive you want to protect and then press enter 7 Read the warning To continue select YES 8 When prompted type a master password and then press enter 9 When prompted ty...

Page 78: ...eys to select Change Password 8 When prompted type your current password and then press enter 9 When prompted type a new password and then press enter 10 When prompted type the new password again to confirm and then press enter 11 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys ...

Page 79: ...Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select Security Hard Drive Tools Automatic DriveLock and then press enter 4 Enter the BIOS Administrator password and then press enter 5 Use a pointing device or the arrow keys to select an internal hard drive and then press enter 6 Read the warning To continue sel...

Page 80: ...d firewalls Software that protects only the computer it is installed on Network based firewalls Installed between your DSL or cable modem and your home network to protect all the computers on the network When a firewall is installed on a system all data sent to and from the system is monitored and compared with a set of user defined security criteria Any data that does not meet those criteria is b...

Page 81: ...slightly different from the illustration in this section See Getting to know your computer on page 4 for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key Using the fingerprint reader selec...

Page 82: ...ide of the display Depending on your computer model the reader may be oriented horizontally or vertically Both orientations require that you swipe your finger perpendicular to the metallic sensor See Getting to know your computer on page 4 for the location of the fingerprint reader on your computer 72 Chapter 9 Security ...

Page 83: ...l object CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system...

Page 84: ...l place it in an electrostatic safe container 6 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press...

Page 85: ...battery see Inserting or removing the battery on page 48 9 Connect AC power and external devices to the computer 10 Turn on the computer Cleaning your computer Use the following products to safely clean your computer Dimethyl benzyl ammonium chloride 0 3 percent maximum concentration for example disposable wipes which come in a variety of brands Alcohol free glass cleaning fluid Water with mild so...

Page 86: ...before closing the display Cleaning the sides or cover To clean the sides or cover use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe NOTE When cleaning the cover of the computer use a circular motion to aid in removing dirt and debris Cleaning the TouchPad keyboard or mouse WARNING To reduce the risk of electr...

Page 87: ...Download Manager works by reading and downloading from the HP FTP site a published database file containing computer model and SoftPaq information SoftPaq Download Manager allows you to specify one or more computer models to determine which SoftPaqs are available for download SoftPaq Download Manager checks the HP FTP site for updates to the database and software If updates are found they are down...

Page 88: ...he installed optical drive select models only or an optional external optical drive Create system restore points NOTE This guide describes an overview of backing up restoring and recovering options For more details about the tools provided see Help and Support To access Help and Support select Start Help and Support NOTE HP recommends that you print the recovery procedures and save them for later ...

Page 89: ...u add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup You should also create Windows system repair media select models only which can be used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and se...

Page 90: ...ng Windows 7 operating system media on page 81 Using the Windows recovery tools Using the Windows recovery tools you can Recover individual files Restore the computer to a previous system restore point Recover information using recovery tools NOTE For detailed instructions on various recovery and restore options perform a search for these topics in Help and Support To access Help and Support selec...

Page 91: ...sk Management NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media For additional information see Using Windows 7 operating system media on page 81 3 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu messag...

Page 92: ...rive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions 5 Click Next 6 Select Repair your computer 7 Follow the on screen instructions After the repair is completed 1 Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD 2 Install the Hardware Enabling Drivers first and then install Recommended Application...

Page 93: ...etup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup ...

Page 94: ...exit click the Save icon in the lower right corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes go into effect when the computer restarts NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be...

Page 95: ...cent BIOS update and compare it to the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive If the update is more recent than your BIOS make a note of the path to the l...

Page 96: ...he computer uses each time it is turned on by changing the boot order in Computer Setup To dynamically choose the boot device by pressing esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing f9 to enter the Boot Device Options menu To use MultiBoot Express to set variable boot orders This feature prompts you for a boot device each time...

Page 97: ...lay the startup location menu before it defaults to the current MultiBoot setting When 0 is selected the Express Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select Main Save Changes and Exit and then press enter Your changes g...

Page 98: ...elect the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test while it is running press esc Downloading HP PC Hardware Diagnostics UEFI to a USB device NOTE The HP PC Hardware Diagnostics UEFI download instructions are provided in English only 1 Go to http www hp com 2 Point to Support located at the top of the page and then...

Page 99: ... S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When support chat is not available in a particular language it is available in English E mail support Find support telephone numbers Locate an HP service center Contacting support 89 ...

Page 100: ... number 3 Warranty period Microsoft Certificate of Authenticity label select models only prior to Windows 8 Contains the Windows Product Key You may need the Product Key to update or troubleshoot the operating system HP platforms preinstalled with Windows 8 or Windows 8 1 do not have the physical label but have a Digital Product Key electronically installed NOTE This Digital Product Key is automat...

Page 101: ...power within the following specifications Input Power Rating Operating voltage and current 19 5 V dc 2 31 A 45 W 19 5 V dc 3 33 A 65 W 19 5 V dc 4 62 A 90 W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE The computer operating voltage and current can be found on the system regulatory label Operating environment Factor Metric U ...

Page 102: ... the in flight announcement that tells you when you are allowed to use your computer In flight computer use is at the discretion of the airline If you are shipping the computer or a drive use suitable protective packaging and label the package FRAGILE If the computer has a wireless device installed the use of these devices may be restricted in some environments Such restrictions may apply aboard a...

Page 103: ...art up If the computer does not turn on when you press the power button the following suggestions may help you determine why the computer does not start up If the computer is plugged into an AC outlet plug another electrical device into the outlet to be sure that the outlet is providing adequate power NOTE Use only the AC adapter provided with the computer or one approved by HP for this computer I...

Page 104: ...for the computer to feel warm to the touch while it is in use But if the computer feels unusually warm it may be overheating because a vent is blocked If you suspect that the computer is overheating allow the computer to cool to room temperature Be sure to keep all vents free from obstructions while you are using the computer WARNING To reduce the possibility of heat related injuries or of overhea...

Page 105: ...ean the disc with filtered water and a lint free cloth Wipe from the center of the disc to the outer edge Check the disc for scratches If you find scratches treat the disc with an optical disc repair kit available at many electronics stores Disable Sleep mode before playing the disc Do not initiate Sleep while playing a disc Otherwise you may see a warning message asking if you want to continue If...

Page 106: ...ure that you are using the right kind of disc for your drive Be sure that the disc is inserted properly Select a slower write speed and try again If you are copying a disc save the information on the source disc to your hard drive before trying to burn the contents to a new disc and then burn from your hard drive 96 Appendix B Troubleshooting ...

Page 107: ...r installation instructions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touchin...

Page 108: ...ning your computer 75 components bottom 22 display 10 front 25 left side 7 right side 4 top 13 Computer Setup BIOS administrator password 65 DriveLock password 66 navigating and selecting 83 restoring factory settings 84 computer traveling 50 92 configuring audio for HDMI 43 connecting to a WLAN 29 connector power 7 8 9 conservation power 50 corporate WLAN connection 29 critical battery level 44 c...

Page 109: ...keypads identifying 39 keys esc 20 21 fn 20 21 function 20 21 volume 40 Windows applications 20 Windows key 20 21 L labels Bluetooth 90 Microsoft Certificate of Authenticity 90 regulatory 90 serial number 90 wireless certification 90 WLAN 90 latch battery lock 22 latch battery release 22 23 legacy support USB 83 lights AC adapter battery 7 8 9 caps lock 14 15 hard drive 25 62 microphone mute 14 15...

Page 110: ...tes 70 Disk Cleanup 62 Disk Defragmenter 61 firewall 70 speakers identifying 17 18 Startup Repair using 80 storing a battery 50 switch power 44 switchable graphics 52 T temperature 50 testing an AC adapter 51 TouchPad buttons 13 using 33 TouchPad gestures 2 finger pinch zoom 35 rotating 36 scrolling 35 using 33 TouchPad light identifying 15 16 TouchPad zone identifying 13 traveling with the comput...

Page 111: ...ion 29 equipment needed 28 functional range 29 public WLAN connection 29 security 29 using 27 WLAN antennas identifying 10 11 12 WLAN device 27 90 WLAN label 90 WLAN identifying 22 23 writable media 44 WWAN identifying 22 23 WWAN antennas identifying 10 11 WWAN device 26 30 Index 101 ...

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HP ZBook 15, User Manual

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