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HP Z800 - Workstation - 6 GB RAM, Maintenance And Service Manual

The HP Z800 Workstation, equipped with 6 GB RAM, is a powerful and versatile machine built for performance-driven tasks. Ensure a seamless setup and installation with the comprehensive Installation Manual, available for free download from our website. Unlock the full potential of this workstation hassle-free!

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6

Diagnostics and troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes these topics:

Topics

Calling technical support on page 184

Locating ID labels on page 184

Locating warranty information on page 185

Diagnosis guidelines on page 186

Troubleshooting checklist on page 187

HP troubleshooting resources and tools on page 189

Troubleshooting scenarios and solutions on page 193

Self-troubleshooting with HP Vision Field Diagnostics on page 203

Diagnostic codes and errors on page 213

ENWW

183

Summary of Contents for Z800 - Workstation - 6 GB RAM

Page 1: ...HP 800 Workstation Maintenance and Service Guide ...

Page 2: ...HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company T...

Page 3: ...page 1 Setting up the operating system on page 18 Restoring the operating system on page 24 System management on page 30 Replacing components on page 63 Diagnostics and troubleshooting on page 183 Configuring RAID devices on page 224 Connector pins on page 233 System board designators on page 243 Routine Care on page 245 Xref Error Target does not exist ENWW iii ...

Page 4: ...iv About this guide ENWW ...

Page 5: ...Power supply currents 10 Power supply specifications 11 Power consumption and heat dissipation 11 System fans 12 Resetting the power supply 12 Ensuring proper ventilation 13 Features 13 ENERGY STAR Qualification 15 EUP compliance mode 16 Enabling EUP compliance mode 16 Disabling EUP compliance mode 16 Accessibility 16 Hyper threading 17 SATA Power Management 17 Intel Turbo Boost Technology 17 HP C...

Page 6: ... 26 Creating RestorePlus media 26 Creating HP Backup and Recovery HPBR media 27 Restoring the operating system 28 Using RestorePlus 28 Using HPBR 28 Using the recovery partition 28 Restoring Novell SLED 28 Creating restore media 28 4 System management BIOS ROM 30 The Computer Setup F10 Utility 31 Computer Setup F10 functionality 31 Accessing the Computer Setup F10 Utility 33 The Computer Setup F10...

Page 7: ...er on password 56 Entering a setup password 57 Changing a power on or setup password 57 Deleting a power on or setup password 58 National keyboard delimiter characters 58 Clearing passwords 59 Chassis security 59 Side access panel key lock 59 Side access panel sensor Smart Cover Sensor optional 59 Cable lock optional 60 Fault notification and recovery 61 Drive Protection System 61 ECC fault predic...

Page 8: ...oving the expansion card support 78 Installing the expansion card support 80 Right side panel 81 Removing the right side panel 81 Installing the right side panel 81 Power supply 81 Removing the power supply 81 Installing the power supply 82 Speaker 82 Removing the speaker 82 Installing the speaker 83 Side access panel sensor optional 83 Removing the side access panel sensor 83 Installing the side ...

Page 9: ...a hard disk drive in the slot load optical bay 116 Removing a hard disk drive from the optical drive bay 120 Installing a hard disk drive in the optical drive bay 122 Installing dual SFF hard drives in the optical drive bay 124 Installing the hard drives 124 Configuring the cabling 126 Expansion card guide front fan holder 127 Removing the expansion card guide front fan holder 127 Installing the e...

Page 10: ...e system board 178 Installing the system board 180 Battery 180 Removing the battery 180 Installing the battery 182 Product recycling 182 6 Diagnostics and troubleshooting Calling technical support 184 Locating ID labels 184 Locating warranty information 185 Diagnosis guidelines 186 Diagnosis at startup 186 Diagnosis during operation 187 Troubleshooting checklist 187 HP troubleshooting resources an...

Page 11: ...table USB key 206 Creating and using a bootable DVD 206 Using the HP Memory Test utility 206 User interface 207 Survey tab 207 Test tab 209 Status tab 211 History tab 211 Errors tab 211 Help tab 212 Saving and printing information in HP Vision Field Diagnostics 213 Diagnostic codes and errors 213 Diagnostic LED and audible beep codes 213 LED color definitions 217 POST error messages 218 7 Configur...

Page 12: ...ing safety precautions 245 Cleaning the workstation case 245 Cleaning the keyboard 245 Cleaning the monitor 246 Cleaning the mouse 246 Appendix D Locating HP resources Product information 248 Product support 249 Product documentation 250 Product diagnostics 251 Product updates 252 Index 253 xii ENWW ...

Page 13: ...page 7 Features on page 13 Description The following sections describe workstation system board architecture and components and includes these topics Topics System board architecture on page 1 Workstation components on page 3 System board architecture The following figure shows the system board block diagram Figure 1 1 System board block diagram ENWW Description 1 ...

Page 14: ...system memory size up to 192GB using 16GB DIMMs Graphics This workstation supports PCIe Gen2 PCIe2 bus speeds and can support dual PCIe Gen2 graphics cards in PCIe2 x16 slots With the standard 850W power supply the workstation an support up to two 150W graphics cards A second graphics card may be supported in the second PCIe2 x16 slot subject to overall system power limitations With the optional 1...

Page 15: ... including front and and includes these topics Topics Chassis components on page 4 Front panel components on page 5 Rear panel components on page 6 For complete and current information on supported accessories and components see http partsurfer hp com ENWW Description 3 ...

Page 16: ...el 12 Processor CPU 3 Side access panel key lock 13 System board 4 Memory fans 14 Expansion card support 5 Rear system fans 15 PCIe graphics card 6 Power supply 16 PCI card 7 Speaker 17 Hard disk drive 8 Optical drive 18 Expansion card guide system board retainer front system fan holder 9 Optical bay fillers optional or other devices 19 Front system fan 10 Processor CPU heatsinks 20 Chassis Two fa...

Page 17: ...n Item Symbol Description 1 5 25 inch drive bays 3 6 Headphone connector 2 optical disk drive eject button 7 Microphone connector 3 Workstation power button power on light 8 IEEE 1394a connector 4 Hard drive activity light 9 Optical disk drive activity light 5 USB 2 0 connectors 3 10 Optical disk drive Refer to the Maintenance and Service Guide for the workstation for specific front panel connecto...

Page 18: ... Table 1 3 Rear panel components Item Symbol Description Item Symbol Description 1 Power cord connector 8 Audio line out connector green 2 PS2 mouse connector green 9 Microphone connector pink 3 IEEE 1394 connector 10 USB connectors 6 4 RJ 45 network connectors 2 Bottom connector is ASF 11 PS 2 keyboard connector purple 5 Audio line in connector blue 12 Serial connector 6 Side access panel keys 13...

Page 19: ...on page 8 Power supply description on page 9 Ensuring proper ventilation on page 13 Physical characteristics The following table lists the typical workstation physical characteristics Weight Minimum configuration Typical configuration Maximum configuration 19 5 kg 43 lb 21 kg 46 lb 29 kg 64 lb Chassis Dimensions Height 44 4 cm 17 5 in Width 20 3 cm 8 0 in Depth 52 6 cm 20 7 in ENWW Specifications ...

Page 20: ...dity Operating 8 to 85 Relative Humidity RH non condensing Non operating 8 to 90 Relative Humidity non condensing Altitude Operating 0 to 3 048m 10 000 ft Non operating 0 to 9 144m 30 000 ft Shock Operating sine 40g 2 3ms Non operating sine 160 cm s 2 3ms 100g square 422 cm s 20g NOTE Values represent individual shock events and do not indicate repetitive shock events Vibration Operating Random 0 ...

Page 21: ...onboard regulator that supplies power to CPU0 and CPU0 fan 12 V CPU1 Input to onboard regulator that supplies power to CPU1 and CPU1 fan 12 V M0 Input to onboard regulator that supplies power to memory on CPU0 12 V M1 Input to onboard regulator that supplies power to memory on CPU1 12 V B Input to onboard regulators that supply 3 3V and 5V system fans 12 V S PCI PCIe and system fans 12 V D Storage...

Page 22: ...B 5 00A 9 0A CAUTION Do not exceed 70 0 amps 840 watts of 12 volt CPU0 CPU1 M0 M1 B D S G power combination for the 850W power supply Do not exceed 92 5A amps 1110 watts of 12 volt CPU0 CPU1 M0 M1 B D S G1 G2 power combination for the 1110W power supply Do not exceed 104 2A amps 1250 watts of 12 volt CPU0 CPU1 M0 M1 B D S G1 G2 power combination for the 1250W power supply Do not exceed 850 watts f...

Page 23: ...lified config dependent Yes Yes 80 PLUS compliant 80 PLUS BRONZE compliant 80 PLUS SILVER compliant FEMP Standby Power compliant 115V 2W in S5 Power Off Yes Yes EuP compliant 230V 1w in S5 Power Off Yes Yes Power Consumption in sleep mode as defined by ENERGY STAR Suspend to RAM S3 Instantly Available PC measured at 115V 20 watts 20 watts Built in Self Test LED Yes Yes Surge Tolerant Full Ranging ...

Page 24: ...setting the power supply If an overload triggers the power supply overload protection power is immediately disconnected To reset the power supply 1 Disconnect the power cord from the workstation 2 Determine what caused the overload and fix the problem For troubleshooting information see Diagnostics and troubleshooting on page 183 3 Reconnect the power cord and restart the workstation When you powe...

Page 25: ...unding the workstation falls within the published limit NOTE The ambient upper limit of 35 C is only good up to 5000 feet elevation There is a 1 C per 1000 feet derating above 5000 feet So at 10 000 feet the upper ambient air temperature limit is 30 C For cabinet installation ensure adequate cabinet ventilation and ensure that the ambient temperature within the cabinet does not exceed published li...

Page 26: ...STAR Qualification on page 15 Hyper threading on page 17 EUP compliance mode on page 16 Intel Turbo Boost Technology on page 17 Accessibility on page 16 HP Cool Tools on page 17 14 Chapter 1 Workstation overview ENWW ...

Page 27: ... advantage of this energy savings The Power Management feature has been preset to suspend the workstation to a sleep state after 30 minutes of inactivity The Power Management feature has been preset to suspend the monitor to a sleep state after 15 minutes of inactivity Both the computer and monitor can be woken from sleep mode through user interaction with any of the computer input devices mouse k...

Page 28: ...ave Change and Exit and then press F10 to accept the change Disabling EUP compliance mode To disable the EUP compliance mode 1 Press F10 during start up 2 Select Power Hardware Power Management EuP Compliance Mode and then select Disable 3 Press F10 to accept the change 4 Select File Save Change and Exit and then press F10 to accept the change Accessibility HP is committed to developing products s...

Page 29: ...Intel Turbo Boost Technology This workstation supports Intel Turbo Boost technology which enables the CPU to run at a higher than normal rate When all CPU cores are not necessary for the workload inactive cores are turned off and power is diverted to the active cores to increase their efficiency You can enable and disable Turbo Boost in the workstation BIOS menu For instructions on setting BIOS fe...

Page 30: ...ED on page 21 Updating the workstation on page 21 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system ...

Page 31: ... complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate...

Page 32: ...sfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals 20 Chapter 2 ...

Page 33: ...ter Configuration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experienc...

Page 34: ...he lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website 22 Chapter 2 Setting up the operating system ENWW ...

Page 35: ...work adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its d...

Page 36: ...system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition It captures...

Page 37: ... see http www hp com support Restoring the operating system NOTE Windows Vista provides a backup and restore application as well To learn more about this application see the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore Windows...

Page 38: ...of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media NOTE Depending on the options there might be additional DVDs yo...

Page 39: ...l Recovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Select Next at the first scr...

Page 40: ...ou can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery partition 1 Boot the workstation 2 When prompted on the boot screen to enter the Recovery Manager press F11 TIP The opportunity to press F11 during the b...

Page 41: ...NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure ENWW Restoring Novell SLED 29 ...

Page 42: ...age 42 BIOS ROM The BIOS ROM is a collection of machine language applications stored as firmware in ROM It includes functions such as Power on Self Test POST PCI device initialization Plug and Play support power management and the Computer Setup F10 Utility The BIOS ROM is a 2 MB Serial Peripheral Interface SPI port See http www hp com go quickspecs to review the latest BIOS ROM specifications 30 ...

Page 43: ...e and time Set view change or verify the workstation configuration including settings for CPU graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA SAS diskette drives optical disk drives network drives and LS 120 drives Configure the boot priority of SATA and SAS hard drive controllers Enable or disable Network Server M...

Page 44: ... ports audio or embedded NIC Hidden devices are inaccessible which increases system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate the workstation setup by saving system configuration information on CD or diskette and restoring it on workstations Execute self tests on specified SATA and SAS hard disk drives...

Page 45: ...the left and right arrow keys to select the appropriate heading use the up and down arrow keys to select an option and then press Enter 5 Choose from the following To apply and save changes select File Save Changes and then select F10 YES To remove changes you have made select Ignore Changes and then select F10 YES To reset to factory settings select File Default setup Restore Factory Settings as ...

Page 46: ...ays system temperatures and fan speeds Set Time and Date Enables you to set system time and date Flash System ROM Enables you to upgrade the BIOS from a ROM image on diskette CD or USB Replicated Setup Provides these options Save to Removable Media Saves the workstation configuration including CMOS in the qsetup txt file This file can be saved to a formatted blank 1 44 MB diskette or to a USB devi...

Page 47: ...ds Sectors and Off Automatic is the default Ordinarily you should not change the translation mode selected by the BIOS If the selected translation mode is not compatible with the translation mode that was active when the drive was partitioned and formatted the data on the disk is inaccessible Storage Options Provides these options Removable Media Boot Enables and disables the ability to start the ...

Page 48: ... the screen After POST completes a list of bootable devices is displayed Use the arrow keys to select the preferred bootable device and press Enter The workstation then starts from the selected nondefault device for this one time Security Setup Password Enables you to set and enable a setup password for the administrator If you create a setup password you must use it to change workstation setup op...

Page 49: ...an authentication feature that requires you to enter a TPM user key password to start the workstation This feature uses the TPM to generate and store the authentication password Reset Authentication Credential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must e...

Page 50: ...edential Resets the authentication functionality and clears authentication credentials To enable the Embedded Security Device and to access any security features associated with the device you must enter a setup password Setting a device to Available enables the operating system to access the device Hidden makes the device unavailable It is disabled by the BIOS and cannot be enabled by the operati...

Page 51: ...ive Remote Server After Power Loss On Off Previous State Enabling this option directs the previous state to be the default POST Delay in seconds 5 10 15 20 None Adds a specified delay to the POST process This delay is sometimes needed for hard disk drives on some expansion cards that spin up slowly so slowly that they are not ready to start by the time POST is finished The POST delay also gives yo...

Page 52: ...at Power On On or Off S5 Wake on LAN Enable or Disable Multiprocessor Activates a single core Unique Sleep State Blink Rates Enable or Disable Internal speaker Monitor Tracking Enable or Disable NIC PXE Option ROM1 Download Enable or Disable SAS Option ROM1 Download Enable or Disable Not available on some workstations SATA RAID Option ROM1 Download Enable or Disable HP Z800 Workstation PCI slots S...

Page 53: ...t 1 option ROM download Enable or Disable and latency timer and speed Slot 2 PCIe2 x16 Slot 2 option ROM download Enable or Disable and latency timer and speed Slot 3 PCIe x8 4 Slot 3 option ROM download Enable or Disable and latency timer and speed Slot 4 PCIe2 x16 Slot 4 option ROM download Enable or Disable and latency timer and speed Slot 5 PCI 32 33 Slot 5 option ROM download Enable or Disabl...

Page 54: ...page 48 Replicating the setup on page 44 ROM Flash on page 49 Updating and managing software on page 46 FailSafe Boot Block ROM on page 50 HP Client Manager Software on page 46 Workstation security on page 51 Altiris Client Management Solutions on page 46 Fault notification and recovery on page 61 System Software Manager on page 48 Dual state power button on page 62 NOTE Support for specific featu...

Page 55: ...sion The best deployment method depends on the information technology environment and processes To help you select the best deployment method see the PC Deployment section of the HP Lifecycle Solutions website http www hp com support HPLS Installing a remote system Remote system installation enables starting and setting up the workstation using software and configuration information on a network s...

Page 56: ...0 Utility If necessary press Enter to bypass the title screen NOTE If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 4 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the conf...

Page 57: ...Utility If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 6 Select File Replicated Setup Save to Removable Media and follow the instructions on the screen ...

Page 58: ...The HP Client Management Solutions CMS available for download from http www hp com go easydeploy are standards based solutions for managing and controlling workstations in a networked environment For more information about the HP Client Manager see http www hp com go ssm Altiris Client Management Solutions Altiris and HP have partnered to provide comprehensive tightly integrated systems management...

Page 59: ...software updates for the HP client PC models in your environment By specifying your models operating system and language you can quickly locate sort and select the softpaqs you need To download HP SoftPaq Download Manager visit http h20331 www2 hp com Hpsub cache 509658 0 0 225 121 html ENWW Workstation management 47 ...

Page 60: ... advance of hardware and software changes to most commercial workstations and servers Send you e mail containing customer bulletins customer advisories customer notes and driver alerts for most commercial workstations and servers You can create a profile to ensure you receive only the information relevant to the specific IT environment To learn more about the PCN application and to create a custom...

Page 61: ... on remote HP workstations from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wakeup For more information about Remote ROM Flash and HPQFlash see the HP Client Manager Software or System Software Manager sections at http ...

Page 62: ... Block recovery mode message appears In preparation for system recovery use the BIOS CD media file in the SoftPaq to create a BIOS image CD Recovering the workstation from Boot Block Recovery mode To recover the workstation after it enters Boot Block recovery mode 1 If there is media in the diskette or optical disk drives remove it 2 Insert a BIOS image CD into the CD drive You can also use USB me...

Page 63: ...pting system access Security features such as ProtectTools and the Side access panel sensor Smart Cover Sensor help prevent unauthorized access to the data and to the internal components of the workstation By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and Side access panel sensor Smart Cover Sensor alert...

Page 64: ... been implemented as an extension to Computer Setup F10 functions It is only available when hard disk drives that support the ATA security command set are detected On HP workstations it is not available when the SATA emulation mode is RAID AHCI or RAID DriveLock is for HP customers for whom data security is a paramount concern For such customers the cost of a hard disk drive and the loss of the da...

Page 65: ...tricted through the setup password By specifying a setup password and not giving it to users system administrators can restrict users from enabling DriveLock Using DriveLock When hard disk drives that support the ATA security command set are detected DriveLock appears under the Security menu in the Computer Setup F10 menu You are presented with options to set the master password and to enable Driv...

Page 66: ...the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for which you have set a password You have two attempts to enter the password correctly If the password is not entered correctly the workstation attempts to start anyway However the boot process most likely fails because data from...

Page 67: ...sword using Computer Setup F10 Utility Establishing a setup password through the Computer Setup F10 Utility prevents reconfiguration of the workstation through the use of the Computer Setup F10 Utility until the password is entered To establish a setup password using the Computer Setup F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 unti...

Page 68: ...sword but the keyboard and mouse are locked until you enter the password The keyboard LEDs rotate constantly when the workstation is in locked mode To establish a power on password through the Computer F10 menu 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if ...

Page 69: ...on or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time you must restart the workstation and then press and hold the F10 key...

Page 70: ...r alternative delimiter character current password For information about the alternative delimiter characters see National keyboard delimiter characters on page 58 4 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with the workstation Table 4 3 Nationa...

Page 71: ...anel has been removed if the sensor has been configured in the Computer Setup F10 Utility The three levels of Side access panel sensor protection are shown in the following table Table 4 4 Side access panel sensor protection levels Level Setting Description Level 0 Disabled Side access panel sensor is disabled default Level 1 Notify User When the workstation restarts a message appears indicating t...

Page 72: ...workstation and then press and hold the F10 key again to access the Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 3 Select Security Smart Cover Cover Removal Sensor and follow the onscreen instructions 4 Before exiting select File Save Changes and Exit Cable lock optional To prevent theft the rear chassis panel of the workstation ac...

Page 73: ... disk drive replacement When HP workstations are built each installed hard disk drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard disk drive The service provider can use this information to help diagnose conditions that required you to run the DPS software ECC fault prediction When the w...

Page 74: ...In Power Options Properties select the Advanced tab 3 In the Power Button section select Hibernate NOTE Hibernate must be enabled in the Hibernate tab After configuring the power button to function as a sleep state button you can press the power button to put the workstation in a very low power state Press the button again to bring the workstation out of this low power state to full power state To...

Page 75: ...on procedures for most internal workstation components It includes these topics Topics Warnings and cautions on page 64 Service considerations on page 65 Customer self repair on page 69 Removing and installing components on page 70 Product recycling on page 182 ENWW 63 ...

Page 76: ... personal injury due to product weight CAUTION Static electricity can damage the electronic components of the workstation Before beginning these procedures be sure you discharge static electricity by briefly touching a grounded metal object CAUTION Observe the following cautions when removing or replacing a processor Installing a processor incorrectly can damage the system board Contact an HP auth...

Page 77: ...The following table shows that different activities generate different amounts of static electricity through electrostatic discharge ESD Static electricity increases as humidity decreases Relative humidity Event 55 40 10 Walking across carpet Walking across vinyl floor Motions of bench worker 7 500V 3 000V 400V 15 000V 5 000V 800V 35 000V 12 000V 6 000V Removing bubble pack from PCB Packing PCBs i...

Page 78: ...es in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage Wrist straps These are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding ...

Page 79: ... nonconductive materials such as plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment The recommended materials and equipment are Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop...

Page 80: ...moving the workstation Lifting the workstation from the front bezel or lifting it incorrectly could cause the workstation to fall causing possible injury to you and damage to the workstation To properly and safely lift the workstation use the handles If the workstation is not equipped with handles lift from the bottom of the workstation Cables and connectors Handle cables with care to avoid damage...

Page 81: ...osing a hard drive to liquids temperature extremes or products with magnetic fields such as monitors or speakers Lithium coin cell battery The battery included with the workstation provides power to the real time clock and has a lifetime of about three years For instructions on battery removal and replacement see Battery on page 180 WARNING This workstation contains a lithium battery There is a ri...

Page 82: ...n page 75 Power switch cable assembly on page 91 Choosing an expansion card slot on page 147 Side access panel on page 76 Optical bay filler tray on page 92 PCIe card on page 148 Airflow guide on page 77 Optical disk drive on page 95 PCI card on page 151 Expansion card support on page 78 Slot load optical disk drive optional on page 100 Liquid cooling solution on page 154 Right side panel on page ...

Page 83: ...ponent Item Component 1 Memory fans 14 Main power 27 PCIe2 x16 8 2 Memory power 15 HDD LED 28 PCIe x8 4 1 3 Memory sockets 16 SAS connectors 29 PCIe2 x16 4 Crisis recovery jumper 17 Password jumper 30 PCIe2 x8 4 1 5 CPU1 socket 18 Front USB 31 Rear system fan 6 Flexible disk drive 19 Internal USB 1 32 Audio 7 CPU1 fan 20 Internal USB 2 DASH 33 Network USB ENWW Removing and installing components 71...

Page 84: ...dio 36 Keyboard mouse 11 Battery 24 PCIe2 x16 8 37 Serial 12 Clear CMOS button 25 PCI 32 33 38 CPU0 socket 13 SATA connectors 26 PCIe2 x16 39 CPU0 fan 1 Open ended slot that allows installation of a x16 card NOTE For related expansion card slot information see Expansion card slot description on page 145 Table 5 2 System board components ID continued 72 Chapter 5 Replacing components ENWW ...

Page 85: ...page 83 Power connections on page 85 Front bezel on page 86 Front panel I O cable assembly on page 87 Power switch cable assembly on page 91 Optical bay filler tray on page 92 Optical disk drive on page 95 Slot load optical disk drive optional on page 100 Hard disk drive on page 106 Expansion card guide front fan holder on page 127 System fans on page 131 Installing a second front system fan on pa...

Page 86: ...ll open software applications 4 Remove all diskettes CDs and DVDs from the workstation 5 Shut down the operating system 6 Power off the workstation and all peripheral devices connected to it 7 Remove or disengage security devices that prevent you from opening the workstation 8 Disconnect the power cord from the electrical outlet and then from the workstation 9 Disconnect peripheral device cables f...

Page 87: ...k is installed on the workstation remove it before servicing the workstation Unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 2 Removing the cable lock ENWW Removing and installing components 75 ...

Page 88: ...trical outlet 1 Disconnect power from the workstation see Predisassembly procedures on page 74 2 Remove locks that are present such as cable lock or side access panel key lock 3 Pull up on the handle and rotate the side access panel off the chassis 2 as shown in the following figure Figure 5 3 Removing the side access panel Installing the side access panel 1 Align the bottom groove of the side acc...

Page 89: ...access panel on page 76 3 Remove the airflow guide by lifting firmly on the handle at the green touch point and then rotating the airflow guide upward 2 as shown in the following figure Figure 5 4 Releasing the airflow guide 4 Disengage the airflow guide tabs from the rear chassis slots and then lift the airflow guide from the chassis 2 as shown in the following figure Figure 5 5 Removing the airf...

Page 90: ...ng figure Figure 5 6 Installing the airflow guide 4 Reinstall all removed components and reconnect any cables that have been disconnected Expansion card support To prevent card movement during shipping an expansion card support is installed This section describes how to remove and install the expansion card support Removing the expansion card support 1 Disconnect power from the workstation see Pre...

Page 91: ...ward 2 as shown in the following figure Figure 5 7 Rotating the expansion card support 4 Disengage the expansion card support tabs from the rear chassis slots and then lift the support from the chassis 2 as shown in the following figure Figure 5 8 Removing the expansion card support ENWW Removing and installing components 79 ...

Page 92: ...e expansion card support tabs into the rear chassis slots and then lower the support until it clicks into place in the chassis 2 as shown in the following figure Figure 5 9 Installing the expansion card support 80 Chapter 5 Replacing components ENWW ...

Page 93: ...he following figure until it stops and then lift off the chassis 2 Figure 5 10 Removing the right side panel Installing the right side panel To install the panel slide it into position on the workstation and then fasten it with two T 15 Torx screws Power supply This section describes how to remove and install a power supply Removing the power supply 1 Disconnect power from the workstation see Pred...

Page 94: ...open When the power supply handle engages the chassis rotate the handle inward until it snaps into place to secure the power supply Speaker This section describes how to remove and install the speaker Removing the speaker 1 Disconnect power from the workstation see Predisassembly procedures on page 74 2 Remove the side access panel see Removing the side access panel on page 76 3 Remove the worksta...

Page 95: ...The side access panel sensor is a switch that detects when the side access panel is opened This section describes how to remove and install the side access panel sensor Removing the side access panel sensor 1 Disconnect power from the workstation see Predisassembly procedures on page 74 2 Remove the side access panel see Removing the side access panel on page 76 3 Remove the power supply from the ...

Page 96: ...the sensor back in its slot push the sensor down and then remove it from the chassis 2 Installing the side access panel sensor To replace the side access panel sensor reverse the removal steps NOTE The cable must be looped and stored in the cable clip provided to ensure it is not in the power supply sliding zone 84 Chapter 5 Replacing components ENWW ...

Page 97: ...a typical configuration Table 5 4 Workstation power connector description Item Description Item Description P1 Main power P11 Graphics power P2 Memory power P21 Power to main and drives P3 CPU power P23 Power to graphics P4 SATA power P26 Power to CPU and memory P5 SATA power A Power supply P6 IDE power B HDD bay 0 P7 SATA power C HDD bay 1 P8 IDE power D HDD bay 2 P9 FDD power E HDD bay 3 P10 Gra...

Page 98: ...e Removing the side access panel on page 76 3 Remove the right side panel see Removing the right side panel on page 81 4 Remove the four T 15 Torx screws and then remove the bezel from the chassis as shown in the following figure 2 Figure 5 15 Removing the front bezel Installing the front bezel To install the front bezel position the bezel on the chassis and install the screws 86 Chapter 5 Replaci...

Page 99: ...expansion card support on page 78 4 Remove the expansion card guide front fan holder see Removing the expansion card guide front fan holder on page 127 5 Remove the right side panel see Removing the right side panel on page 81 6 Remove the front bezel see Removing the front bezel on page 86 7 Disconnect the front panel I O cable assembly cables from the system board as shown in the following figur...

Page 100: ...figure Figure 5 17 Removing the front panel I O cable assembly 9 Disconnect the speaker cable see Removing the speaker on page 82 and remove the tie wraps that secure the front panel I O cables to the chassis 10 Carefully guide the front panel I O cable assembly from the chassis 88 Chapter 5 Replacing components ENWW ...

Page 101: ... the chassis and slide it up into position as shown in the following figure Install the screw 2 Figure 5 18 Installing the front panel I O cable assembly 3 Connect the front panel I O cable assembly cables to the system board as shown in the following figure Figure 5 19 Connecting the front panel I O cable assembly cables Table 5 5 Connecting the front panel I O cable assembly cables Item Descript...

Page 102: ...stalling the speaker on page 83 and replace the tie wraps that secure the front panel I O cables to the chassis 5 Reinstall all removed components and reconnect any cables that have been disconnected 90 Chapter 5 Replacing components ENWW ...

Page 103: ...d guide front fan holder see Removing the expansion card guide front fan holder on page 127 5 Remove the right side panel see Removing the right side panel on page 81 6 Remove the front bezel see Removing the front bezel on page 86 7 Disconnect the speaker see Removing the speaker on page 82 8 Cut the cable ties and then move the power switch cable assembly screw 2 as shown in the following figure...

Page 104: ... steps Optical bay filler tray If an optical bay slot is left empty a filler tray must be placed in the slot to ensure proper electromagnetic interference EMI protection and cooling air efficiency This section describes how to remove and install a filler tray Removing a filler tray 1 Disconnect power from the workstation see Predisassembly procedures on page 74 2 Remove the side access panel see R...

Page 105: ...y slide the filler tray out of the chassis 2 as shown in the following figure TIP Excess power cables can be stored in the filler tray Remove the cables before removing the tray from the chassis Figure 5 22 Removing a filler tray ENWW Removing and installing components 93 ...

Page 106: ...ront of the filler tray is near its final position release the latch but continue to slide the filler tray inward until the latch closes and engages the filler tray TIP During installation the adjacent drive or filler may move slightly You might have to slide and align both devices to get the release latch to close and engage both devices While the tray is partially inserted replace excess power c...

Page 107: ... Remove the side access panel see Removing the side access panel on page 76 3 Remove the airflow guide see Removing the airflow guide on page 77 4 Remove the expansion card support see Removing the expansion card support on page 78 5 Disconnect the power and data 2 cables from the optical disk drive as shown in the following figure Figure 5 24 Disconnecting the optical disk drive cables ENWW Remov...

Page 108: ... drive out of the chassis 2 as shown in the following figure Figure 5 25 Removing the optical disk drive 7 If you are not installing another optical disk drive add a filler tray to the empty bay slot see Installing a filler tray on page 94 96 Chapter 5 Replacing components ENWW ...

Page 109: ...y 5 Lift and hold the drive release latch at the green touch point while sliding the optical disk drive into the bay 2 When the front of the drive is near its final position release the latch but continue to slide the drive inward until the latch closes and engages the drive TIP An optical drive longer than 175 mm but less than 206 mm must be installed in the middle or bottom bay Figure 5 26 Insta...

Page 110: ...o SATA data port connector is available on the system board check to see that all attached SATA cables are connected to active devices An unused device can be disconnected to free up a SATA data port connector on the system board If no SATA data port connector is available on the system board move the attached SATA storage device data cables to the next available SAS data port connectors on the sy...

Page 111: ...m the content on the Blu ray disc all the way to the display monitor including but not limited to graphic cards and monitor adapters The HP 400 600 and 800 Workstations have been designed with this in mind nearly all configurations with currently available HP Professional Displays are compliant Older HP xw4600 and xw9400 Workstation configurations may not have fully compliant paths based on the in...

Page 112: ...ide access panel see Removing the side access panel on page 76 3 Remove the expansion card support and any card cables that might interfere with slot load assembly removal 4 Remove the airflow guide see Removing the airflow guide on page 77 5 Disconnect the slot load optical disk drive data cable from the system board connector as shown in the following figure Figure 5 29 Disconnecting the data ca...

Page 113: ...lot load assembly out of the chassis 2 as shown in the following figure TIP Push on the slot load assembly from the inside of the chassis Figure 5 31 Removing the slot load assembly 9 Disconnect the power data cable from the slot load optical disk drive Figure 5 32 Disconnecting the power data cable from the drive ENWW Removing and installing components 101 ...

Page 114: ... load drive latches tilt the slot load optical disk drive 2 and lift it from the carrier as shown in the following figure Figure 5 33 Removing the optical disk drive from the carrier 102 Chapter 5 Replacing components ENWW ...

Page 115: ...oving the airflow guide on page 77 3 Insert the optical disk drive in the carrier at an angle Rotate the drive vertical and then push it down until it snaps into place 2 Figure 5 34 Install the optical disk drive in the carrier 4 Connect the power data cable to the optical disk drive TIP Place excess cabling in the slot load optical bay Figure 5 35 Connecting the power data cable to the drive ENWW...

Page 116: ...rther into the chassis until it snaps into place 2 as shown in the following figure NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 36 Installing the slot load assembly 6 Connect the chassis power cable to the optical disk drive power cable as shown in the following figure Figure 5 37 Connecting chassis power cable to optical disk drive power cable 104 Chapter 5...

Page 117: ...ng the system board Figure 5 38 Connecting the data cable to the system board NOTE See Installing a hard disk drive in the slot load optical bay on page 116 if you are installing a hard disk drive in the slot load optical bay 8 Reassemble the workstation and then replace the side access cover ENWW Removing and installing components 105 ...

Page 118: ...tical drive bay requires an optional adapter kit The hard drives blind mate direct connect to chassis mounted connectors so manual cable connections may be avoided This section includes these topics Topic Removing a hard disk drive from the hard drive bay on page 107 Installing a hard disk drive in the hard drive bay on page 108 Removing a hard disk drive from the slot load optical bay on page 112...

Page 119: ...oint and rotate the handle outward Pull the drive carrier out of the hard drive bay as shown in the following figure 2 Figure 5 39 Removing the drive carrier from the chassis 4 Carefully separate the upper hard drive carrier rails and then tilt the drive outward 2 as shown in the following figure Figure 5 40 Removing the drive from the carrier Carefully separate the lower carrier rails and then re...

Page 120: ... at SATA data port connector zero SAS hard drive cables are plugged into SAS data port connectors on the system board starting at SAS data port connector zero If the last highest drive bay number hard drive plugged in is SAS cables from empty hard drive bays are plugged into SAS data port connectors on the system board If the last highest drive bay number hard drive plugged in is SATA cables from ...

Page 121: ...l the drive Use the hard disk drive installation order shown in the following figure Figure 5 41 Selecting a drive bay 4 If there is a drive carrier in the drive slot press the hard drive carrier release latch at the green touch point and rotate the handle outward Pull the drive carrier out of the hard drive bay as shown in the following figure 2 Figure 5 42 Removing the drive carrier from the cha...

Page 122: ...he drive mounting holes and release the rails to secure the lower end of the drive in place Figure 5 43 Installing the drive in the carrier 6 Carefully separate the upper hard drive carrier rails 2 and then rotate the drive upright as shown above Align the carrier pins with the drive mounting holes and release the rails to secure the upper end of drive in place 110 Chapter 5 Replacing components E...

Page 123: ...y seat the connectors and to securely retain the hard drive If the handle is closed prematurely the proper connection is not made and the hard drive is not retained properly Figure 5 44 Installing the drive in the chassis NOTE Ensure that the data cable for the selected bay is connected to the proper data port connector see Hard disk drive cable configuration on page 108 8 Reinstall all removed co...

Page 124: ...moval 5 Disconnect the optical drive power cable from the chassis power cable and the optical drive data cable from the system board see Removing the slot load optical disk drive on page 100 6 Disconnect the slot load drive data cable from the system board connector as shown in the following figure Figure 5 45 Disconnecting the data cable from the system board 7 Disconnect the chassis power cable ...

Page 125: ...ollowing illustration Figure 5 47 Disconnecting the data cable from the hard drive 9 Disconnect the chassis power cable from the hard drive power connector as shown in the following figure Figure 5 48 Disconnecting chassis power cable from hard drive connector ENWW Removing and installing components 113 ...

Page 126: ... out of the chassis 2 as shown in the following figure TIP Push on the slot load assembly from the inside of the chassis Figure 5 49 Removing the slot load assembly 11 Remove the four Torx slotted screws that secure the drive in the slot load bay as shown in the following figure Figure 5 50 Removing the drive screws 114 Chapter 5 Replacing components ENWW ...

Page 127: ...12 Remove the hard drive from the slot load optical drive carrier as shown in the following figure Figure 5 51 Removing the hard drive from the carrier ENWW Removing and installing components 115 ...

Page 128: ...age 100 for details 3 Place the hard drive in the slot load carrier at an angle and push it into the carrier as shown in the following figure Figure 5 52 Positioning the drive in the carrier 4 Rotate the hard drive flat and adjust its position so the drive holes align with the carrier holes Fasten the drive in the carrier with the four Torx slotted screws supplied with the disk drive as shown in t...

Page 129: ... the latch closes and engages the carrier 2 NOTE Install the slot load optical bay with the slot load drive at the top Figure 5 54 Installing the slot load assembly in the chassis 6 Connect the chassis power cable to the hard drive power connector as shown in the following figure TIP Place excess cabling in the slot load bay Figure 5 55 Connecting chassis power cable to hard drive connector ENWW R...

Page 130: ...ATA SAS adapter to the drive before connecting the data cable TIP Route the data cable along the system board Figure 5 56 Connecting the hard drive data cable to the drive 8 Connect the chassis power cable to the slot load optical drive power cable Figure 5 57 Connecting chassis and slot load optical drive power cables 118 Chapter 5 Replacing components ENWW ...

Page 131: ...ical disk drive power data cable is still connected to the optical disk drive Figure 5 58 Connecting optical disk drive data cable to system board 10 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 119 ...

Page 132: ...ge 77 4 Remove the expansion card support see Removing the expansion card support on page 78 5 Disconnect the power and data cables from the rear of the hard drive as shown in the following figure Figure 5 59 Removing the power and data cables 6 Lift the drive release latch at the green touch point and then slide the hard drive carrier from the chassis as shown in the following figure 2 Figure 5 6...

Page 133: ...llowing figure Figure 5 61 Removing the drive from the carrier 8 Carefully separate the rails and remove the hard drive 2 as shown in the following figure Figure 5 62 Removing the rails 9 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 121 ...

Page 134: ... Removing the airflow guide on page 77 4 Remove the expansion card support see Removing the expansion card support on page 78 5 Carefully separate the carrier rails and set the drive between them aligning the pins with the drive mounting holes Release the rails to secure the rails on the drive as shown in the following figure Figure 5 63 Installing the carrier rails 6 Slide the drive into the carr...

Page 135: ...ling the drive carrier in the ODD bay 8 Connect the power and data 2 cables to the drive as shown in the following figure If the hard disk drive is SAS attach a SATA SAS adapter to the drive before connecting the data cable Figure 5 66 Connecting the power and data cables to the drive 9 Ensure that the other end of the data cable is connected to the proper HDD data connector on the system board 10...

Page 136: ...emoving the airflow guide on page 77 4 Remove the expansion card support see Removing the expansion card support on page 78 5 Remove the green rails from the bracket by squeezing the tabs and sliding the rails out of the bracket 6 Orient the drive with the connectors on the rear of the drive facing toward the tabs on the bracket rails 7 Gently open the rails as shown in the following figure Figure...

Page 137: ... latch at the green touch point while sliding the bracket into the optical bay as shown in the following figure 2 When the front of the bracket is near its final position release the latch but continue to slide the bracket inward until the latch closes and engages the bracket Figure 5 69 Installing the bracket in the optical bay Repeat the steps above to install a second drive ENWW Removing and in...

Page 138: ...SATA ports are available move all optical devices to the SAS data ports To locate connectors on the system board see the service label on the side access panel To connect the hard drive cables 1 Use the following figure to connect the supplied Y adapter power cable to the power connectors on the SFF hard drives Figure 5 70 Connecting the power 2 Use the previous figure to locate the optical device...

Page 139: ...holder This section describes how to remove and install the expansion card guide front fan holder Removing the expansion card guide front fan holder 1 Disconnect power from the workstation see Predisassembly procedures on page 74 2 Remove the side access panel see Removing the side access panel on page 76 3 Remove the expansion card support see Removing the expansion card support on page 78 4 Remo...

Page 140: ...as shown in the following figure If present remove the graphics power cables from the card guide storage receptacles Figure 5 72 Removing the graphics cable 7 Disconnect the front system fan power cable from the system board as shown in the following figure Figure 5 73 Disconnecting the fan cable 128 Chapter 5 Replacing components ENWW ...

Page 141: ...s shown in the following figure Figure 5 74 Removing the expansion card guide front fan holder from the chassis 9 Rotate the assembly 2 and then lift it out of the chassis TIP Move any cables that might be in the way so that you can easily tilt and remove the assembly ENWW Removing and installing components 129 ...

Page 142: ...ositioning the expansion card guide front fan holder into the chassis make sure there are no cables between the fans and the chassis mounting wall All workstation cables should be located under the card guide TIP To engage the hooks you might have to press down firmly on the card guide fan holder to overcome cable resistance 3 Rotate the assembly up until it snaps into place 2 4 Connect the coolin...

Page 143: ...g the side access panel on page 76 3 Remove the expansion card support see Removing the expansion card support on page 78 4 Remove the airflow guide see Removing the airflow guide on page 77 5 Disconnect the rear system fan assembly cable connector from the system board as shown in the following figure NOTE There is a single cable connector for the dual fan assembly Figure 5 75 Removing the rear s...

Page 144: ...ar system fans Installing the rear system fan assembly 1 With the power off and the chassis open for access place the rear system fan assembly in the chassis Use a Torx T15 driver to secure the rear fan assembly in the chassis with four screws as shown in the following figure Figure 5 77 Installing the rear system fan assembly 132 Chapter 5 Replacing components ENWW ...

Page 145: ...d then replace the side access panel Installing a second front system fan 1 Remove the expansion card guide front fan holder see Removing the expansion card guide front fan holder on page 127 2 Orient the front system fan so that the fan label points into the expansion card guide front fan holder Figure 5 79 Orienting the fan in the fan holder ENWW Removing and installing components 133 ...

Page 146: ...2 in the fan holder Figure 5 80 Inserting the fan in the holder 4 Guide the fan cable under the cable retention clamps as shown in the following figure Figure 5 81 Routing the fan cable 5 Install the expansion card guide front fan holder in the chassis see Installing the expansion card guide front fan holder on page 130 134 Chapter 5 Replacing components ENWW ...

Page 147: ...lacing the graphics auxiliary power cables in the retention hook 7 Clip the graphics auxiliary power connectors into the expansion card guide storage receptacles as shown in the following figure Figure 5 83 Replacing the graphics auxiliary power cables in the storage pocket ENWW Removing and installing components 135 ...

Page 148: ...hown in the following figure If there is only one fan connect its cable to the inner most connector Figure 5 84 Connecting the fan cable 9 Reinstall all removed components and reconnect any cables that have been disconnected 136 Chapter 5 Replacing components ENWW ...

Page 149: ... page 76 3 Remove the airflow guide see Removing the airflow guide on page 77 4 Grasp the sides of the memory fan assembly and press the memory fan assembly release tabs 2 with your index fingers as shown in the following figure Figure 5 85 Releasing the memory fan assembly 5 Lift the memory fan assembly upward out of the chassis as shown in the following figure Figure 5 86 Removing the memory fan...

Page 150: ...hown in the following figure Figure 5 87 Installing the memory fan assembly 2 Press the release tabs at the green touch points with the index fingers while grasping the side of the fan assembly with the remaining fingers Carefully lower the fan assembly into the chassis until it clicks into place 2 138 Chapter 5 Replacing components ENWW ...

Page 151: ... Memory configuration from 1 GB to 192GB Total DIMM count Independent channels per processor Single processor Dual processor Single Two Four Dual Four Eight Three Six Twelve In dual processor configurations the workstation can be configured for NUMA or non NUMA modes No support for mirroring No support for DIMM sparing NOTE Do not intermix unbuffered ECC with registered DIMMs For maximum performan...

Page 152: ... and reports a warning during POST the workstation can still be started The warning will indicate the location of the failed DIMM on the system board or memory riser If there is no way for the BIOS to obtain a valid memory configuration by disabling plugged in memory the BIOS halts with a diagnostics code for memory error five beeps and blinks 140 Chapter 5 Replacing components ENWW ...

Page 153: ...t be damaged and the workstation will not recognize the memory changes 2 Remove the side access panel see Removing the side access panel on page 76 3 Remove the airflow guide Removing the airflow guide on page 77 4 Remove the memory fans see Removing the memory fans on page 137 5 Carefully push outward on the memory slot socket levers Lift the DIMM straight up and out of its socket 2 as shown in t...

Page 154: ... configuration Single processor configuration The illustration below shows the DIMM installation order for a single processor workstation Figure 5 89 Single processor DIMM installation order Dual processor configuration The illustration below shows the DIMM installation order for a dual processor workstation Figure 5 90 Dual processor DIMM installation order 142 Chapter 5 Replacing components ENWW...

Page 155: ... 74 2 Remove the side access panel see Removing the side access panel on page 76 3 Remove the airflow guide see Removing the airflow guide on page 77 4 Remove the memory fans see Removing the memory fans on page 137 5 Push outward on the DIMM socket levers as shown in the following figure Figure 5 91 Opening DIMM socket levers ENWW Removing and installing components 143 ...

Page 156: ...ket or DIMM damage align these guides properly when installing DIMMs Figure 5 92 Seating the DIMM 7 Secure the socket levers 2 8 Reinstall all removed components and reconnect any cables that have been disconnected NOTE If you receive a DIMM related error message after you re start the workstation refer to BIOS errors and warnings on page 140 for error message information 144 Chapter 5 Replacing c...

Page 157: ...sion card slots Table 5 6 Expansion card slot description and compatibility Slot Type Mechanical compatibility Electrical compatibility Slot power Maximum 11 PCIe2 x8 4 open ended x1 x4 x8 x16 x1 x4 25W 21 PCIe2 x163 x1 x4 x8 x16 x1 x4 x8 x16 75W 3 PCIe x8 4 open ended x1 x4 x8 x16 x1 x4 25W 41 PCIe2 x16 8 x1 x4 x8 x16 x1 x4 x8 25W 51 PCIe2 x164 x1 x4 x8 x16 x1 x4 x8 x16 75W 61 PCI 32 33 25W 7 PCI...

Page 158: ...nt damage the overall power consumption of the workstation including I O cards CPU and memory must not exceed the maximum rating of the workstation power supply For power supply information see Power supply specificationson page 11 The maximum graphics card configuration is Power supply Graphics card maximum 850W 75W One in slot 2 AND One in slot 5 150W1 One in slot 2 AND One in slot 5 175W One in...

Page 159: ...rd in a PCIe Gen2 x8 slot Install a PCIe Gen1 x8 card in a PCIe Gen1 x8 slot Install a PCIe Gen1 x4 card in a PCIe Gen1 x4 slot Install a PCIe Gen1 x1 card in a PCIe Gen1 x1 slot Install a PCI card in a PCI slot Leave as much space as possible between cards For best operational efficiency select a slot that Has more lanes electrically Has fewer lanes but is closer to your needs For example place a...

Page 160: ...ble not illustrated Figure 5 94 Removing a PCIe card 6 Release the PCIe card latch 2 and then carefully lift the card from the chassis TIP Store the card in an antistatic bag 7 If you are removing a PCIe card without a release lever lift the card out of the slot 8 If you are not installing a PCIe card install a PCI slot cover and close the expansion card retention clamp The retention clamp is secu...

Page 161: ...desired expansion card slot for the PCIe card See Choosing an expansion card slot on page 147 for help in selecting a slot 5 Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure Figure 5 95 Removing the slot cover TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 6 Remove the PCI slot cove...

Page 162: ... 5 96 Installing a PCIe card 8 Close the expansion card retention clamp by rotating it downward 2 The retention clamp is secured by the expansion card support NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chas...

Page 163: ...al bar or the green lever as shown in the following figure Figure 5 97 Removing a PCI card 6 Lift the PCI card out of the chassis 2 TIP Store the card in an antistatic bag 7 Install a PCI slot cover and close the expansion card retention clamp The retention clamp is secured by the expansion card support NOTE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle whe...

Page 164: ...port see Removing the expansion card support on page 78 4 Raise the rear retention clamp by lifting the metal bar or the green lever as shown in the following figure Figure 5 98 Removing the slot cover 5 Lift the slot cover straight up to remove it from the chassis 2 TIP Grasp the slot cover between two fingers one from the inside of the chassis and one from the outside 152 Chapter 5 Replacing com...

Page 165: ...TE It is normal for the expansion card retention clamp to have a slight 5 10 degree angle when closed If the angle is greater than this open the clamp and ensure that all cards are properly seated and all the brackets are mated to the chassis then re close the clamp 8 Install the expansion card support see Installing the expansion card support on page 80 9 Reinstall all removed components and reco...

Page 166: ...liquid cooling solution 1 Disconnect power from the system Predisassembly procedures on page 74 and remove the side access panel Removing the side access panel on page 76 2 Remove the expansion card support see Removing the expansion card support on page 78 3 Remove the airflow guide with the attached liquid cooling air duct see Removing the airflow guide on page 77 as shown in the following figur...

Page 167: ...in the following figure Figure 5 101 Removing the LCS air duct b Slide the LCS air duct forward and lower it from the workstation airflow guide 2 as shown in the previous figure 5 Remove the memory fan assembly see Removing the memory fans on page 137 ENWW Removing and installing components 155 ...

Page 168: ...6 Grasp the sides of the LCS radiator cover and remove it from the radiator as shown in the following figure Figure 5 102 Removing the radiator cover 156 Chapter 5 Replacing components ENWW ...

Page 169: ...a Disconnect the two cable connectors from the system board as shown in the following figure Figure 5 103 Disconnecting the LCS cable harness 2 b Disconnect the LCS cable harness inline connector as shown in the previous figure ENWW Removing and installing components 157 ...

Page 170: ...ies a Remove the four heatsink mounting screws shown in the following figure from each LCS cold plate assembly and then lift each assembly from its CPU Figure 5 104 Loosening the LCS cold plate 158 Chapter 5 Replacing components ENWW ...

Page 171: ...5 105 Removing the cold plate 9 Remove the rear system fan assembly with attached LCS radiator from the chassis see Removing the rear system fan assembly on page 131 as shown in the following figure Figure 5 106 Removing the rear system fan assembly with LCS radiator ENWW Removing and installing components 159 ...

Page 172: ...LCS radiator b Separate the radiator from the rear system fan assembly as shown in the previous figure 11 Reinstall the CPU heatsinks see Installing the CPU heatsink on page 174 12 Reinstall the rear system fan assembly see Installing the rear system fan assembly on page 132 13 Reinstall all removed components and reconnect any cables that have been disconnected 160 Chapter 5 Replacing components ...

Page 173: ...move the rear system fan assembly from the chassis see Removing the rear system fan assembly on page 131 Set aside the mounting screws for later reuse 5 Remove the CPU heatsinks see Removing the CPU heatsink on page 172 6 Attach the LCS radiator to the rear system fan assembly a Align the radiator with the holes in the rear system fan mounting plate b Fasten the radiator to the rear system fan mou...

Page 174: ...etention screw see Installing the CPU heatsink on page 174 TIP For convenience start with the rear CPU Tighten the retention ring screw only one or two turns to keep its corner in place while allowing the rest of the ring to move Figure 5 109 The retention ring screws 162 Chapter 5 Replacing components ENWW ...

Page 175: ... Figure 5 110 Inserting the LCS assembly 9 Install the LCS cold plates a Remove the plastic cover from the bottom of each cold plate as shown in the following figure Figure 5 111 Removing the protective cap b Apply thermal compound to the top CPU surface see Installing the CPU heatsink on page 174 ENWW Removing and installing components 163 ...

Page 176: ...ned horizontally as shown in the figure Figure 5 112 Aligning the LCS cold plate d Gently twist the cold plate body until it locks into place in the retention ring as shown in the following figure Figure 5 113 Positioning the cold plates e Lower the retention ring with the attached cold plate onto the CPU CAUTION Do not scratch the system board while maneuvering the cold plate assembly or you migh...

Page 177: ...f Tighten the four cold plate retention screws see Installing the CPU heatsink on page 174 Figure 5 114 Tightening the cold plate screws ENWW Removing and installing components 165 ...

Page 178: ... the following figure Figure 5 115 Installing the rear system fan assembly b Rotate the bottom of the LCS assembly into the chassis opening as shown in the previous figure CAUTION Do not snag the rear system fan cable when installing the LCS assembly or you might damage the cable 166 Chapter 5 Replacing components ENWW ...

Page 179: ...nnect the LCS cable harness connectors TIP Position the cable harness so that it does not interfere with the memory fan assembly a Connect the rear and then front LCS cable harness connectors to the system board as shown in the following figure Figure 5 117 Connecting the LCS cable harness 2 b Connect the LCS cable harness inline connector 2 to the rear system fan connector as shown in the previou...

Page 180: ... LCS radiator cover with the radiator as shown in the following figure Figure 5 118 Installing the radiator cover b Press the cover onto the radiator until it snaps into place as shown in the previous figure 168 Chapter 5 Replacing components ENWW ...

Page 181: ...mory fan assembly under the LCS cooling hoses as shown in the following figure Figure 5 119 Installing the memory fan assembly b Install the memory fan assembly in the chassis see Installing the memory fans on page 138 ENWW Removing and installing components 169 ...

Page 182: ...to the workstation airflow guide as shown in the following figure Figure 5 120 Installing the LCS air duct b Slide the LCS air duct back into the airflow guide until it snaps into place as shown in the previous figure 170 Chapter 5 Replacing components ENWW ...

Page 183: ... following figure 15 Install the airflow guide see Installing the airflow guide on page 78 16 Install the expansion card support see Installing the expansion card support on page 80 NOTE Before you install the expansion card support when the LCS air duct is installed in the airflow guide you must install the air flow guide 17 Reinstall all removed components and reconnect any disconnected cables E...

Page 184: ...ns see Removing the memory fans on page 137 5 Remove the airflow guide see Removing the airflow guide on page 77 6 Slowly and evenly loosen one pair of diagonally opposite screws from the CPU until the screw shanks disengage from the system board and then loosen the remaining pair 2 as shown in the following figure CAUTION Do not fully loosen one screw and then move on to the next Instead loosen a...

Page 185: ...re 5 123 Disconnecting the heatsink fan cable 8 Lift the CPU heatsink out of the chassis 2 9 Use alcohol and a soft cloth to clean the thermal interface residue from the CPU and the heatsink allowing the alcohol on the CPU and CPU heatsink to dry completely ENWW Removing and installing components 173 ...

Page 186: ...les in the system board and carefully place the heatsink on the CPU Ensure that the heatsink is placed properly with the fans positioned toward the front of the workstation CAUTION Do not overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray Do not fully tighten one screw and then move on to the next Instead tighten all screws a little at a ti...

Page 187: ...eatsink fan connector to the system board Figure 5 124 Connecting the heatsink fan cable 6 Reinstall all removed components and reconnect any cables that have been disconnected ENWW Removing and installing components 175 ...

Page 188: ...e memory fan assembly see Removing the memory fans on page 137 6 Remove the CPU heatsink see Removing the CPU heatsink on page 172 7 Raise the CPU socket lever and open the cover 2 as shown in the following figure Figure 5 125 Removing a CPU CAUTION The CPU socket contacts and pads are extremely fragile Do not touch the CPU socket contacts or the gold pads underneath the CPU Use extreme care and h...

Page 189: ... raise the CPU socket lever and cover CAUTION The CPU socket contacts are delicate To avoid bending the contacts use extreme care when installing the CPU in the socket 8 If you are adding a second CPU to a single processor system remove the plastic cover from the second CPU socket 9 Align the notches in the CPU base with the tabs on the socket as shown in the following figure Seat the CPU into the...

Page 190: ...ing the expansion card guide front fan holder on page 127 7 Remove expansion boards and graphics cards see Removing a PCIe card on page 148 Removing a PCI card on page 151 TIP Make a note of the cable connections before disconnecting them from the system board For more information refer to Power connectionson page 85 8 Disconnect all cabling from the system board 9 Prepare the chassis for system b...

Page 191: ...s an example of these steps 10 Slide the system board forward as shown in the following figure Figure 5 126 Removing the system board 11 Using the CPU heatsinks as handles lift the system board straight up and then tilt the board to remove it from the chassis 2 Do not damage the cables and rear panel connectors NOTE If desired remove system board components such as the CPU heatsinks and the CPUs E...

Page 192: ... remove and install the battery The battery that comes with the workstation provides power to the real time clock and has a minimum lifetime of about three years WARNING This workstation includes a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperat...

Page 193: ...5 Rotate the battery enough to get beyond the latch and then lift it straight up as shown in the following figure Figure 5 127 Removing the battery ENWW Removing and installing components 181 ...

Page 194: ...press gently until it snaps into place 3 Reinstall all removed components and reconnect any cables that have been disconnected Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For information about recycling HP components or products see http www hp com go recycle 182 Chapter 5 Replacing components ENWW ...

Page 195: ...upport on page 184 Locating ID labels on page 184 Locating warranty information on page 185 Diagnosis guidelines on page 186 Troubleshooting checklist on page 187 HP troubleshooting resources and tools on page 189 Troubleshooting scenarios and solutions on page 193 Self troubleshooting with HP Vision Field Diagnostics on page 203 Diagnostic codes and errors on page 213 ENWW 183 ...

Page 196: ...r supply BIST status if applicable NOTE When calling in for service or support you might be asked for the Product Number example PS988AV of the workstation If the workstation has a Product Number it is generally located next to the 10 or 12 digit Serial Number of the workstation NOTE On most models the serial number and product number labels can be found on the top panel or side of the workstation...

Page 197: ...y located next to the serial number The COA is used for Windows preinstalled systems only and is generally located on the top panel or side of the workstation near the serial number label On some workstations it is located on the bottom of the workstation Locating warranty information To locate base warranty information see http www hp com support warranty lookuptool To locate an existing Care Pac...

Page 198: ...led operating system check to be sure that it is supported on your system by visiting http www hp com go quickspecs Verify that the monitor is turned on and the green monitor light is on Note that not all monitors are equipped with LED lights to indicate their functionality Turn up the brightness and contrast controls of the monitor if the monitor is dim If the workstation has multiple video sourc...

Page 199: ...ation with a different cable into the network connection There might be a problem with the network plug or cable If you recently added new hardware remove the hardware and verify if the workstation functions properly If you recently installed new software uninstall the software and verify if the workstation functions properly If the screen is blank plug the monitor into a different video port on t...

Page 200: ...Are all necessary device drivers installed Have all printer drivers been installed for each application Have you removed diskettes optical disks and USB drive keys from the drives before powering on the workstation Are you running the latest version of BIOS drivers and software 188 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 201: ...y clicking Start Help and Support The interface also provides customized help and support links to the HP Web site related to your HP Workstation NOTE The customized HP Help and Support Center is not available on Windows XP Professional x64 Edition or on Linux NOTE Currently HP Help and Support Center does not work on Windows Vista E support Online access and support resources include Web based tr...

Page 202: ...g your case ID the support hours for your location and the estimated time of response For more information about HP Instant Support and Active Chat and how to use them visit http www hp com hps hardware hw_professional html NOTE This feature is not available on Windows XP Professional x64 Edition or on Linux Customer Advisories Customer and Security Bulletins and Customer Notices To find advisorie...

Page 203: ...workstation by pressing any key on the keyboard or the power button If the system remains in suspend mode shut down the system by pressing and holding the power button for at least four seconds then press the power button again to restart the system If the system does not shut down unplug the power cord wait a few seconds then plug it in again If it does not restart press the power button to start...

Page 204: ...ttings font sizes and power management settings To do so right click the desktop then click Properties to change display settings For more information see the online documentation provided with the graphics controller utility or the documentation that came with your monitor 192 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 205: ...e normal Windows shutdown procedure 3 Restart the workstation using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date and time in the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or us...

Page 206: ...ulty device remove all devices one at a time a Disconnect AC power to the workstation b Remove a device c Reconnect AC power and power on the workstation 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board 1 Press and hold the power button for less than four seconds If the hard d...

Page 207: ... red 2 times once every second followed by a 2 second pause Processor thermal protection is activated A fan might be blocked or not turning OR The processor heatsink fan assembly is not properly attached to the processor 1 Ensure that the workstation air vents are not blocked 2 Open the access panel and press the workstation power button 3 Verify that the system fan is running 4 Verify that the pr...

Page 208: ... on page 195 replace the power supply Solving diskette problems Table 6 3 Diskette problems Problem Cause Solution Diskette drive light stays on Diskette is damaged 1 Right click Start select Explore and then select a drive 2 Select File Properties Tools 3 Under Error checking select Check Now Diskette is incorrectly inserted Remove and reinsert diskette Files on the diskette are damaged Verify th...

Page 209: ...at the diskette You are using the wrong diskette type for the drive type Verify the type of drive that you are using and use the correct diskette type You are reading the wrong drive Verify the drive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk is displayed A diskette that does not contain the system files needed to start the workstation ...

Page 210: ...e the new device verify that the device is listed in the Computer Setup F10 Utility If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 If this drive is newly installed enter Setup and try adding a POST delay under Advanced Power On Drive responds slowly immediately after power up Run the Computer Setup F10 utility and increase the ...

Page 211: ...the Display icon in the Control Panel and then select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the operating system starts The display settings in the operating system are incompatible with your graphics card and monitor 1 For Windows restart your workstation in VGA mode 2 After the operating system starts cha...

Page 212: ...e a CRT monitor Electronic relays have been activated inside the monitor None It is normal for some monitors to make a clicking noise when turned on and off when going in and out of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting ...

Page 213: ...lect the Mute checkbox Computer is in Standby mode Press the power button to resume from Standby mode Noise or no sound comes out of the speakers or headphones 1 If you are using digital speakers that have a stereo jack and you want the system to autoswitch to digital use a stereo to mono adapter to engage the auto sense feature or use multimedia device properties to switch the audio signal from a...

Page 214: ...er for the application 2 Try printing using the MS DOS command DIR C printer port Replace printer port with the address of the printer used If the printer works reload the printer driver If you are on a network you might not have made a connection to the printer Make the proper network connection to the printer Printer might have failed Run printer self test Printer does not turn on The cables mig...

Page 215: ...c test available with new added features Highly configurable testing options quick complete custom interactive non interactive Specific failing memory DIMM identification Tests video card memory Launches DST Smart tests for both SATA and SAS drives Many other tests and diagnostics Diagnostic Failure Code Output A unique warranty code is generated for each failure which can be used to validate diag...

Page 216: ...ved as an html file and stored on a diskette or USB flash drive Use HP Vision Field Diagnostics to determine if all the devices installed on the workstation are recognized by the system and functioning properly Running tests is optional but recommended after installing or connecting a new device You should run tests save the test results and print them so that you have printed reports available be...

Page 217: ...t boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Field Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test memo...

Page 218: ...the diagnostic utilities on a DVD 3 Enable the workstation to boot from DVD 4 Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the HP Vision Field Diagnostics utility 5 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Using the HP Memory Test utility This section describes how to acces...

Page 219: ...em hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view level Summary gives limited configuration data for each speci...

Page 220: ...s Shows system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about motherboard devices such as fans and cables 208 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 221: ...lowing options are available Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests Stop at first er...

Page 222: ...ss of the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions 210 Chapter 6 Diagnostics and troubleshooting ENWW ...

Page 223: ... currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may be ...

Page 224: ...earch and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Field Diagnostics The Test components section provides a description of each test as well as the parameters tha...

Page 225: ... the inserted diskette or USB flash drive NOTE Do not remove the diskette or USB key until you see a message indicating that the html files have been written to the media 4 Print the desired information from the storage device used to save it NOTE To exit HP Vision Field Diagnostics click the Exit Diagnostics button at the bottom of the screen Be sure to remove the USB flash drive or CD from the o...

Page 226: ... either of the following methods A fan might be blocked or not turning The heatsink and fan assembly is not properly attached to the CPU CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power cord before you remove a component 1 Ensure that the workstation air vents are not blocked and the cooling fan is running 2 Open the a...

Page 227: ...ct HP for assistance If the power supply fan does not spin or the BIST LED does not light the problem might be in the power supply Contact HP for assistance Red Power LED blinks five times once every second followed by a two second pause Five beeps Pre video memory error CAUTION Internal components might be powered even when the workstation is off To prevent damage disconnect the workstation power...

Page 228: ... for example HP Drive Key See the ROM Flash section of the Maintenance and Service Guide at http www hp com support workstation_manuals SoftPaq is a self extracting executable which contains instructions for its use that enables you to upgrade the ROM To download the Softpaq executable visit http www hp com go workstationsupport 3 The problem might be on the system board Contact HP for assistance ...

Page 229: ...oard 4 Check the power supply functionality a Disconnect the AC power b Remove power supply from system chassis See Removing the power supply on page 81 for details c Plug in the AC power If the power supply fan spins and the BIST LED lights the power supply is functional The problem might be on the system board Contact HP for assistance If the power supply fan does not spin or the BIST LED does n...

Page 230: ...dded remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 System Board Failure DMA timers and so forth might be set improperly or might be defective 1 Clear the CMOS 2 Remove the expansion boards 3 Replace the system board 110 Out of memory space for option ROMs Option ROM for a device co...

Page 231: ...is installed and operating 206 Memory setup invalid Memory configured incorrectly Reconfigure the memory modules in the proper slots 207 Incompatible DIMMs detected DIMMs are installed that do not fulfill system requirements 1 Verify that the memory module type matches workstation requirements 2 Insert the DIMM in the proper memory socket 3 Replace the DIMM if the problem persists 208 Mismatched D...

Page 232: ...OS 511 CPU CPU A or CPU B Fan not detected Fan is not connected or is defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 512 Rear Chassis fan not detected Rear fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replace the fan 513 Front Chassis fan not detected Front fan missing disconnected or defective 1 Reseat the fan cable 2 Reseat the fan 3 Replac...

Page 233: ... the system board Reconnect the 1394 cable and restart 916 Power Button Not Connected Power button cable is disconnected from the system board Reconnect the cable and restart 917 Front Audio Not Connected Front audio mechanism is missing or is not connected 1 Reconnect or replace the front audio cable 2 Reconnect or replace the front audio mechanism 918 Front USB Not Connected Front USB is missing...

Page 234: ... Disable RAID mode or disable SATA drivelock 1801 Microcode Update Error Unsupported processor C0 Stepping or greater only The microcode update failed Check the processor stepping to ensure it is a supported stepping If it is contact HP Support 1802 Processor Not Supported The system board does not support the processor Replace the processor with a compatible one 1803 Processor feature set is insu...

Page 235: ...cessors Mixing Two Different Processor Types MP and DP Mixed type processors detected Replace the processors with matched processors Network Server Mode Active and No Keyboard Attached Keyboard not detected Verify that a functioning keyboard is attached to the workstation Processor initialization fails Processor defective Replace the processor The installed CPUs have different voltage requirements...

Page 236: ...on see http www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the...

Page 237: ...s not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Gu...

Page 238: ... Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter ...

Page 239: ...D Level field and then press Tab 6 To display the Select dialog press Enter 7 Use the up and down arrow keys and Space to mark individual physical as members of the volume 8 To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume si...

Page 240: ... workstation specific maximum number of internal SAS hard disk drives LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation RAID 0 Striped disk array IS Two drive minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array IM Two drives 100 redundancy Can recover from single drive failure Improved read performance RAID 1...

Page 241: ...ct Create IS Volume Press Enter to go to the Create New Array screen 6 In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk w...

Page 242: ...primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The value...

Page 243: ...t the first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next...

Page 244: ...ed configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 In the Select New Array Type screen use the arrow keys to select New Existing Array 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array and ...

Page 245: ...rkstation PS 2 mouse Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 ENWW 233 ...

Page 246: ...round Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator Workstation USB Pin Signal 1 2 3 4 5 VDC Data Data Ground Workstation IEEE 1394a Pin Signal 1 Power 2 GND 3 TPB 4 TPB 5 TPA 6 TPA Microphone cable 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio Power Ground 234 Appendix A Connector pins ENWW ...

Page 247: ... 3 Shield Audio_Out_Left Audio_Out_Right Ground SATA drive Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power S3 A P3 3 3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differe...

Page 248: ...S7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND Power segment P1 V33 c P2 V33 c P3 V33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5 c precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c 236 Appendix A Connector pins ENWW ...

Page 249: ...ETECT 2 T M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK memory 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN ...

Page 250: ... 1 n 16 GND 7 ML_Lane 2 p 17 AUX CH n 8 GND 18 Hot Plug Detect 9 ML_Lane 2 n 19 DP_PWR Return 10 ML_Lane 3 p 20 DP_PWR Main power cable P1 Pin Signal Pin Signal Pin Signal 1 5V 7 12 V_D 13 V12_B 2 GND 8 PS_ON_L 14 V12_S 3 GND 9 PSU_ID 15 V12_S 4 GND 10 5V 16 PWROK 5 GND 11 GND 17 5V Standby 6 GND 12 V12_B 18 12V 238 Appendix A Connector pins ENWW ...

Page 251: ... mem 8 BLK PUR 5V Standby mem 4 BLK GND 9 BLK YEL V12 M1 5 BLK GND 10 BLK YEL V12 M1 CPU power cable P3 Pin Signal Color 1 GND BLK 2 GND BLK 3 GND BLK 4 GND BLK 5 12V CPU1 BLK WHT 6 12V CPU1 BLK WHT 7 12V CPU0 BLK WHT 8 12V CPU0 BLK WHT HDD bay power cable Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK RED 5V 4 BLK YEL V12 D ENWW 239 ...

Page 252: ...gnal 1 5V 2 5V 3 USB8 4 USB7 CAUTION Possible equipment damage The 2x5 connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 connector pin 9 is not keyed on the connector 5 USB8 6 USB7 7 GND 8 GND 9 not keyed 10 Cable detect ...

Page 253: ...M 5 Tach2 Workstation front system fan 1 P93 Pin Signal 1 Ground 2 12V 3 Tach 4 CMD Workstation front system fan 2 P94 Pin Signal 1 GND 2 12V 3 TACH1 4 PWM1 5 TACH2 6 PWM2 Workstation rear system fans P8 Pin Signal 1 GND 2 12V 3 Tach1 4 PWM1 5 Tach2 6 PWM2 ENWW 241 ...

Page 254: ...und 5 Key no pin 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 11 Ground 28 FLP_WP 12 Unused 29 Ground 13 Ground 30 FLP_RD_D 14 FLP_SEL_A 31 Ground 15 Ground 32 FLP_HD_SEL 16 Unused 33 Ground 17 Ground 34 FLP_DSKCHG 242 Appendix A Connector pins ENWW ...

Page 255: ...x8 4 PCIe x8 4 slot J33 J33 SLOT4 PCIe2 x16 8 PCIe2 x16 8 slot J34 J34 SLOT7 PCIe2 x16 8 PCIe2 x16 8 slot J41 J41 SLOT2 PCIe2 x16 75W PCIe2 x16 75W from system board slot J42 J42 SLOT5 PCIe2 x16 75W PCIe2 x16 75W from system board slot J68 J68 Stacked keyboard mouse connector J83 J83 AUD Triple stacked audio jacks SW50 SW50 CMOS Clear CMOS switch push button P1 P1 PWR MAIN Power supply connector 1...

Page 256: ...CPU0 FAN Primary CPU fan header P71 P71 CPU1 FAN Secondary CPU fan header P80 P87 P80 P87 SAS0 SAS7 SAS SATA connectors P91 P91 MEM FANS Memory fans connector P93 P93 FRNT FAN1 Front fan header P94 P94 FRNT FAN2 Front fan header XBT XBT BAT Battery holder XMM1 XMM12 CPU0 DIMM1 to CPU0 DIMM6 CPU1 DIMM1 to CPU1 DIMM6 Memory slots XU1 XU1 CPU0 Primary CPU socket XU2 XU2 CPU1 Secondary CPU socket 244 ...

Page 257: ... the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow the sa...

Page 258: ...signed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented Service considerations on page 65 before cleaning...

Page 259: ...echnical support Business Support Center IT Resource Center HP Service Center HP Business and IT Services Warranty information Xref Error Target does not exist User and third party documentation and white papers Product notifications QuickSpecs Customer Advisories Security Bulletins Notices Xref Error Target does not exist Diagnostics tools Audible beeps and LED code definitions Web based support ...

Page 260: ...ulatory Information guide for product Class information You can also refer to the label on the workstation chassis Accessories For complete and current information on supported accessories and components seehttp www hp com go workstations System board A diagram of the system board is located on the inside of the side access panel Also additional information is located in the Maintenance and Servic...

Page 261: ...ting of all worldwide technical support phone numbers see http www hp com support select your region and click Contact HP in the upper left corner Business Support Center BSC For software driver downloads warranty information single topic documents user manuals or service manuals see http www hp com go bizsupport IT Resource Center ITRC See http www itrc hp com for a searchable knowledge base for ...

Page 262: ...uct change notifications are also available on http www hp com go bizsupport Workstation QuickSpecs The Product Bulletin contains QuickSpecs for HP Workstations QuickSpecs provide an overall specification review of your product It includes information about its features including the operating system power supply memory CPU and many other components of the system To access the QuickSpecs seehttp w...

Page 263: ... site To use this utility refer to the appropriate section of the workstation Maintenance and Service Guide Audible beep and LED code definitions Refer to the appropriate section of the workstation Maintenance and Service Guide for detailed information about beep and Light Emitting Diode LED codes applicable to the workstation ENWW Product diagnostics 251 ...

Page 264: ...rs for the workstation To locate the current workstation BIOS on your Microsoft Windows workstation select Start Help and Support Pick a Task Use Tools to view Tools My Computer Information View general system information Operating system For information on operating systems supported on HP workstations see http www hp com go wsos 252 Appendix D Locating HP resources ENWW ...

Page 265: ... Updating 19 H HP Backup and Recovery 27 HP resources Locating 247 Product diagnostics 251 Product documentation 250 Product information 248 Product support 249 Product updates 252 Web links 250 M Microsoft Windows Setting up 18 Transferring files 19 monitor Windows 192 N Novell SLED Restoring 24 Setting up 18 O Operating system setup Microsoft Windows 18 Red Hat Linux 18 Operating system setup No...

Page 266: ... HP resources 247 U Updating the workstation First boot update 21 Updating drivers 19 Updating the BIOS 23 W Windows operating system monitor 192 Windows Vista Restoring 24 Setting up 18 Windows XP Restoring 24 Setting up 18 Workstation management Altiris Client Management Solutions 42 Dual state power button 42 FailSafe Boot Block ROM 42 Fault notification and recovery 42 HP Client Manager Softwa...

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