Helpful hints ..................................................................................................................... 109
At startup ......................................................................................................... 109
During operation .............................................................................................. 109
Customizing the monitor display ..................................................................... 110
Customer Self Help .......................................................................................................................... 110
Help and Support Center ................................................................................................. 110
HP SoftPaq Download Manager ...................................................................................... 111
Diagnostic LED codes ..................................................................................................... 111
Troubleshooting scenarios and solutions ........................................................................ 113
Solving minor problems ................................................................................... 113
Solving power supply problems ...................................................................... 114
Testing power supply ...................................................................... 114
Solving diskette problems .............................................................................. 116
Solving hard drive problems ............................................................................ 117
Solving display problems ................................................................................ 118
Solving audio problems ................................................................................... 120
Solving printer problems ................................................................................. 121
Solving keyboard and mouse problems .......................................................... 122
Solving front panel component problems ........................................................ 123
Solving hardware installation problems ........................................................... 124
Solving network problems ............................................................................... 125
Solving memory problems ............................................................................... 126
Solving processor problems ............................................................................ 127
Solving DVD problems .................................................................................... 127
Solving Internet access problems ................................................................... 128
Troubleshooting checklist ................................................................................................................. 129
LED color definitions ....................................................................................................................... 130
Self-troubleshooting with HP Vision Field Diagnostics ..................................................................... 130
Overview .......................................................................................................................... 131
Downloading and accessing HP Vision Field Diagnostics ............................................... 132
Accessing HP Vision Field Diagnostics on the workstation ............................................. 133
Creating and using a bootable USB key ......................................................... 133
Creating and using a bootable DVD ................................................................ 133
Using the HP Memory Test utility .................................................................... 133
User interface .................................................................................................................. 134
Survey tab ....................................................................................................... 134
Test tab ........................................................................................................... 136
Status tab ........................................................................................................ 138
History tab ....................................................................................................... 138
Errors tab ........................................................................................................ 138
Help tab ........................................................................................................... 139
Saving and printing information in HP Vision Field Diagnostics ...................................... 140
POST error messages ...................................................................................................................... 140
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ENWW
