HP Xw4600 - Workstation - 2 GB RAM Page 132 Technical Reference Manual Download

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Problem

Cause

Solution

The correct printer driver for
the application is not installed.

Install the correct printer driver for the application.

Try printing using the MS-DOS command:

DIR C:\> [printer port]

where

printer port

is the address of the printer used.

If the printer works, reload the printer driver.

If you are on a network, you
might not have made a
connection to the printer.

Make the proper network connection to the printer.

Printer might have failed.

Run printer self-test.

Printer does not turn on.

The cables might not be
connected properly.

Reconnect all cables.

Printer prints garbled information.

The correct printer driver is not
installed.

Install the correct printer driver for the application.

The cables might not be
connected properly.

Reconnect all cables.

Printer memory might be
overloaded.

Reset the printer by turning it off for one minute, then turn
it back on.

Printer is offline.

The printer might be out of
paper.

Verify that the paper tray and refill it if it is empty.

Select

Online

Solving keyboard and mouse problems

Table 6-9

Keyboard and mouse problems

Problem

Cause

Solution

Keyboard commands and typing
are not recognized by the
workstation.

Keyboard connector is not
properly connected.

Power off the workstation.

Reconnect the keyboard to the back of the
workstation and restart the workstation.

Program in use has stopped
responding to commands.

Shut down the workstation using the mouse, and then
restart the workstation.

Keyboard needs repairs.

Replace the keyboard.

Keyboard key is stuck down.

Remove any debris from the keyboard.

Workstation is in Hibernate
mode.

Press the power button to resume from Hibernate mode.

Cursor will not move using the
arrow keys on the keypad.

The

Num Lock

key might be

on.

Press the

Num Lock

key. The Num Lock light should not

be on if you want to use the arrow keys. The

Num Lock

key

can be disabled or enabled in the Computer Setup (F10)
Utility.

Mouse does not respond to
movement or is too slow.

Mouse connector is
not properly plugged into the
back of the workstation.

Shut down the workstation using the keyboard.

Plug the mouse connector into the PS/2 mouse
connector slot in the workstation, and then restart the
workstation.

Program in use has stopped
responding to commands.

Shut down the workstation using the keyboard and then
restart the workstation.

Table 6-8

Printer problems (continued)

122 Chapter 6 System diagnostics and troubleshooting

ENWW

Summary of Contents for Xw4600 - Workstation - 2 GB RAM

Page 1: ...HP xw4600 Workstation Service and Technical Reference Guide ...

Page 2: ...ithout notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written con...

Page 3: ...e processors 10 HP Cool Tools 11 2 Setting up the operating system Setting up the Microsoft operating system 13 Installing or upgrading device drivers 13 Transferring files and settings to your Windows workstation 13 Setting up Red Hat Enterprise Linux 14 Installing with the HP driver CD 14 Installing and customizing Red Hat enabled workstations 15 Verifying hardware compatibility 15 Setting up No...

Page 4: ...remote system 34 Replicating the setup 34 Copying a setup configuration to a single workstation 35 Copying a setup configuration to multiple workstations 36 Updating and managing software 37 HP Client Manager Software 37 Altiris Client Management Solutions 37 System Software Manager 37 Proactive Change Notification 38 Subscriber s Choice 38 ROM Flash 39 Remote ROM Flash 39 HPQFlash 39 FailSafe Boo...

Page 5: ...ions 51 Service considerations 52 Cautions warnings and safety precautions 52 ESD information 52 Generating static 52 Preventing ESD equipment damage 53 Personal grounding methods and equipment 53 Grounding the work area 54 Recommended ESD prevention materials and equipment 54 Tools and software requirements 54 Screws 55 Special handling of components 55 Cables and connectors 56 Hard drives 56 Lit...

Page 6: ... power button assembly 68 System speaker 69 Removing the system speaker 69 Power supply 70 Removing the power supply 70 System fan assembly 71 Removing the system fan assembly 71 Memory 72 Removing a memory module 72 Installing a memory module 73 Supported DIMM configurations 73 Memory module requirements 73 Required DIMM installation order 74 Installing a memory module 74 PCI card slots 76 PCI ca...

Page 7: ...ng a SAS hard drive 93 Installing a SAS hard drive 95 SATA hard drive 97 Removing a SATA hard drive 97 Installing a SATA hard drive 98 Installing SATA hard drives in the optical drive bays optional 100 Processor heatsink 101 Removing the processor heatsink 101 Installing the processor heatsink 103 System processor 103 Removing a system processor 103 Installing a system processor 104 System board 1...

Page 8: ...olving hardware installation problems 124 Solving network problems 125 Solving memory problems 126 Solving processor problems 127 Solving DVD problems 127 Solving Internet access problems 128 Troubleshooting checklist 129 LED color definitions 130 Self troubleshooting with HP Vision Field Diagnostics 130 Overview 131 Downloading and accessing HP Vision Field Diagnostics 132 Accessing HP Vision Fie...

Page 9: ... 154 8 Configuring password security and resetting CMOS Preparing to configure passwords 155 Resetting the password jumper 155 Clearing and Resetting the CMOS 156 Using the CMOS Button 156 Using the Computer Setup F10 Utility to Reset CMOS 157 Appendix A Appendix A Connector pins Connector pin descriptions 158 Appendix B Appendix B System board designators Appendix C Appendix C Routine care Genera...

Page 10: ...x ENWW ...

Page 11: ... the hardware components of the HP xw4600 Workstation including the following topics Product features on page 2 Workstation specifications on page 7 ENERGY STAR Qualification on page 9 Dual and quad core processors on page 10 HP Cool Tools on page 11 ENWW 1 ...

Page 12: ...ents System board architecture The following figure shows the HP xw4600 Workstation system board block diagram Figure 1 1 System board block diagram Workstation components The following figure shows the components of a typical HP xw4600 Workstation Drive configurations can vary 2 Chapter 1 Product overview ENWW ...

Page 13: ...ew Table 1 1 Component view Item Description Item Description 1 Power supply 9 Processor 2 Hard drive 10 Memory module 3 Optical drive 11 System board 4 Side access panel 12 PCI Express card 5 System fan 13 PCI card 6 Chassis 14 Speaker 7 Diskette drive 15 Front bezel 8 Processor heatsink ENWW Product features 3 ...

Page 14: ...ymbol Description Item Symbol Description 1 Optical drive eject button 8 IEEE 1394 Connector optional 2 Power on light 9 Diskette drive eject button 3 Power button 10 Diskette drive activity light 4 Hard drive activity light 11 Diskette drive optional 5 USB 2 0 2 12 5 25 inch drive bays 2 6 Headphone connector 13 Optical drive activity light 7 Microphone connector 14 Optical drive 4 Chapter 1 Prod...

Page 15: ...ening 11 Graphics adapter 3 PS 2 mouse connector green 12 eSATA adapter 4 Parallel connector red 13 USB 2 0 1 5 USB 2 0 4 14 USB 2 0 2 6 Audio line in connector blue 15 Microphone connector pink 7 Audio line out connector green 16 Serial connector blue green 8 RJ 45 network connector 17 PS 2 keyboard connector 9 Cable lock slot 18 Power cord connector NOTE The rear panel connectors are labeled wit...

Page 16: ...ce for assistance Figure 1 5 Location of serial number and COA label Maximizing the airflow Keep your workstation in an area where the airflow is not obstructed Keep the workstation off of surfaces where dust can gather Keep the front of the workstation clear of any obstruction Remove any dust on the front panel vent area and the rear fans with a small vacuum compressed air or dust rag Keep the ba...

Page 17: ...ications Table 1 5 Power supply source voltages Source voltage Description 3 3V PCI PCI Express audio CK505 ICH9R super I O BIOS ROM and onboard logic 5 1V Storage hard drive optical drive diskette drive PCI PCI Express ICH9R audio keyboard mouse 12 V B PCI PCI Express and system fans 12 V D Storage hard drive optical drive diskette drive PCI Express x16 auxiliary connector 12 VCPU Input to onboar...

Page 18: ...r Power supply fan 92x25 mm variable speed ENERGY STAR 5 0 qualified configuration dependent Yes FEMP Standby Power compliant 115V 2W in S5 Power Off Yes Power Consumption in Sleep Mode as defined by ENERGY STAR Suspend to RAM S3 Instantly available workstation 5W Built In Self Test LED Yes Surge tolerant full ranging PSU Withstands power surges up to 2000V Yes Power consumption and heat dissipati...

Page 19: ... environmental specifications of your workstation Table 1 8 Environmental specifications Temperature operating 5 to 35 C 40 to 95 F Temperature nonoperating 40 to 60 C 40 to 140 F Humidity operating 8 to 85 RH noncondensing Humidity nonoperating 8 to 90 RH noncondensing Altitude operating 0 to 3 048m 10 000 ft Altitude nonoperating 0 to 9 144m 30 000 ft Shock operating 1 2 sine 40G 2 3 ms Shock no...

Page 20: ...yboard and so on when configured with Wake On LAN WOL enabled the workstation can also be woken by a network signal See the EPA ENERGY STAR Power Management Web site for more information about the energy and financial savings potential of the Power Management Feature http www energystar gov powermanagement See the EPA ENERGY STAR Web site for more information about the ENERGY STAR program and its ...

Page 21: ...n your workstation that can enhance your workstation experience To access or learn more about these applications Open the HP Cool Tools folder by selecting Start All Programs HP Cool Tools Select the HP Cool Tools icon on the desktop To learn more about these applications select HP Cool Tools Learn More To install or launch the applications select the appropriate application ENWW HP Cool Tools 11 ...

Page 22: ...ED on page 15 Updating the workstation on page 15 This chapter also includes information on how to determine that you have the latest BIOS drivers and software updates installed on the workstation CAUTION Do not add optional hardware or third party devices to the HP workstation until the operating system is successfully installed Adding hardware might cause errors and prevent the operating system ...

Page 23: ... complete operating system installation and configuration instructions see the operating system documentation that was provided with the workstation Additional information is available in the online help tool after you successfully install the operating system Installing or upgrading device drivers To install hardware devices after the operating system is installed you must install the appropriate...

Page 24: ...sfully setup up the Red Hat Enterprise Linux RHEL operating system The HP Installer Kit for Linux CDs are currently available for download at http www hp com support workstation_swdrivers Installing with the HP driver CD To install the HP driver CD see Installing with the HP Installer Kit for Linux in the HP Workstations for Linux manual at http www hp com support workstation_manuals 14 Chapter 2 ...

Page 25: ...ter Configuration for the workstation NOTE During Installation Settings after the first time after booting the system the Novell subscription can be activated from the Novell Customer Center Configuration screen Visit the full Novell Customer Center documentation at http www novell com documentation ncc Updating the workstation HP is constantly working on improving your total workstation experienc...

Page 26: ...he lower right corner of the screen 2 Press F10 to enter the F10 Setup utility The F10 Setup utility displays the workstation BIOS version under File System Information 3 Note the workstation BIOS version so that you can compare it with the BIOS versions that appear on the HP website 16 Chapter 2 Setting up the operating system ENWW ...

Page 27: ...work adapter confirm you have the latest device drivers loaded If you purchased your device through HP visit the HP Web site to download the latest drivers for your device These drivers have been tested to ensure the best compatibility between your device and your HP workstation If you did not purchase your device from HP HP recommends visiting the HP Web site first to see if your device and its d...

Page 28: ...system to a near factory state The process does not back up or recover data on the hard drive Some application software might not be restored using this process and must be installed from the appropriate application CD HP Backup and Recovery Manager HPBR Recovery Point The HP Backup and Recovery Manager application can be used to capture and restore the contents of the system partition It captures...

Page 29: ... see http www hp com support Restoring the operating system NOTE Windows Vista provides a backup and restore application as well To learn more about this application see the Microsoft Web site CAUTION Before you restore the operating system back up your data When you run RestorePlus from media the process deletes all information on the primary hard drive including all partitions To restore Windows...

Page 30: ...of the system is captured This is a snapshot of the system hard drive The capture can take more than 10 minutes 4 After the IRP is created you can create a set of backup CDs or DVDs To create a RestorePlus media set including the Windows XP operating system CD select RestorePlus Microsoft Windows XP operating system Supplemental media NOTE Depending on the options there might be additional DVDs yo...

Page 31: ...l Recovery Point was captured when the RestorePlus media set was created previously If the IRP was not created start the HP Backup and Recovery Manager and create recovery points using the Expert mode Follow the HPBR online documentation for instructions 2 Burn the IRP to media from HPBR Select HPBR Start All Programs HP Backup Recovery HP Backup and Recovery Manager 3 Select Next at the first scr...

Page 32: ...ou can boot the system from that recovery partition From the recovery partition you can perform a system restore using the HPBR Initial Recovery Point if it was created If it was not you can use a RestorePlus install To restore using the recovery partition 1 Boot the workstation 2 When prompted on the boot screen to enter the Recovery Manager press F11 TIP The opportunity to press F11 during the b...

Page 33: ...NOTE Make copies of the ISO recovery images on CD as backup files in case your workstation experiences a hard drive failure ENWW Restoring Novell SLED 23 ...

Page 34: ...d time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA SAS diskette drives optical drives network drives and LS 120 drives Configure the boot priority of SATA and SAS hard drive controllers Enable or disable Network Server Mode that...

Page 35: ...udio or embedded NIC Any hidden devices are inaccessible which increases overall system security Enable or disable removable media boot ability Enable or disable removable media write ability if supported by hardware Replicate your system setup by saving system configuration information on CD or diskette and restoring it on one or more workstations Execute self tests on specified SATA and SAS hard...

Page 36: ...r display is active and F10 Setup appears in the lower right corner of the screen press the F10 key NOTE If you do not press F10 at the appropriate time try again Turn the workstation off then on and press F10 again to access the utility You can also press the Ctrl Alt Delete keys before boot if you miss the opportunity to press F10 3 Select your language from the list and press the Enter key In t...

Page 37: ...tores the system configuration from a diskette Default Setup Save Current Settings as Default Saves the current settings as default settings for the next operation Restore Factory Settings as Default Restores the factory settings as the default settings for the next operation Apply Defaults and Exit Restores factory default settings Ignore Changes and Exit Exits computer setup without applying or ...

Page 38: ...DPS Self test Enables you to select a drive test for a SATA drive It is not displayed by default and not available for RAID and AHCI configurations Boot Order Enables you to configure the boot diskette drive and hard drive orders by physically reordering the menu entries The default boot order presents the following selections Optical Drive Diskette Drive USB Device Hard Drive Broadcom Ethernet co...

Page 39: ...he Trusted Platform Mechanism TPM on and off If this option is enabled the following options become available Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to boot the system This feature uses the TPM to generate and store the authentication password Reset Authentication Credential Resets the authentication functio...

Page 40: ...is not available in all configurations Virtualization Technology Directed OS Management of Embedded Security Device Enables or disables the ability of the operating system to control the TPM device including turning it on and off initializing it and resetting it Reset of Embedded Security Device through OS Enables or disables the ability of the operating system to reset the TPM Setup Security Leve...

Page 41: ... system to display a message before loading options ROMs Remote Wakeup Boot Source After Power Loss On or Off Enabling this option directs the previous state to be the default POST Delay in seconds Enable or Disable Enabling this feature adds a user specified delay to the POST process This delay is sometimes needed for hard drives on some PCI cards that spin up slowly so slowly that they are not r...

Page 42: ...oad Enable or Disable Slot 1 PCI Express x 1 Slot 1 option ROM download Enable Disable Slot 2 PC Express x16 Slot 2 option ROM download Enable Disable and latency timer Slot 3 PCI Express 4 Slot 3 option ROM download Enable Disable Slot 4 PCI Express x16 Slot 4 option ROM download Enable Disable Slot 5 PCI Slot 5 option ROM download Enable Disable and latency timer Slot 6 PCI Slot 6 option ROM dow...

Page 43: ...ion management including Topics Initial workstation configuration and deployment on page 34 Installing a remote system on page 34 Replicating the setup on page 34 Updating and managing software on page 37 ROM Flash on page 39 FailSafe Boot Block ROM on page 40 Asset tracking and security on page 41 Fault notification and recovery on page 49 Dual state power button on page 50 NOTE Support for speci...

Page 44: ...mote system installation enables you to start and set up your system using the software and configuration information located on a network server This feature is usually used as a system setup and configuration tool and can be used for the following tasks Deploying a software image on one or more new PCs Formatting a hard drive Installing application software or drivers Updating the operating syst...

Page 45: ...and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a keyboard error message disregard it 3 If you are using a diskette or other storage device insert it now If not proceed to the next step 4 Select File Replicated Setup Save to Removable Media Follow the instructions on the screen to create the configuration diskette 5 Power off the workstation you are co...

Page 46: ...y If necessary press Enter to bypass the title screen NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message disregard it 5 If you are using a diskette or other storage device insert it now If not proceed to the next step 6 S...

Page 47: ...grated systems management solutions to reduce the cost of owning HP client PCs The HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address Inventory and asset management Deployment and migration Help desk and problem resolution Software and operations management For more information about the following topics go to http www hp com go ssm How HP ...

Page 48: ... the information relevant to your specific IT environment To learn more about the PCN program and to create a custom profile see Subscriber s Choice on page 38 Subscriber s Choice Subscriber s Choice is a client based service from HP that supplies you with personalized product tips feature articles and driver and support alerts and notifications based on your individual profile Subscriber s Choice...

Page 49: ...ore information see http www hp com go ssm Remote ROM Flash Remote ROM Flash allows system administrators to safely upgrade the ROM on remote HP workstations directly from a centralized network management console resulting in a consistent deployment of and greater control over HP PC ROM images over the network To use Remote ROM Flash the workstation must be powered on or turned on using Remote Wak...

Page 50: ...image CD into the CD drive USB media such as an HP DriveKey can also be used 3 Power off then power on the workstation If no BIOS image CD or USB is found you are prompted to insert one and restart the workstation If a setup password has been established the Caps Lock light illuminates and you are prompted for the password 4 Enter the setup password If the system successfully starts from the CD or...

Page 51: ...sor and the Smart Cover Lock are available as options on select systems Use the following utilities to manage security settings on the HP workstation Locally using the Computer Setup F10 Utility Remotely using the HP Client Manager Software or System Software Manager which enables the secure consistent deployment and control of security settings from a simple command line utility The following tab...

Page 52: ...do not press the F10 key at the appropriate time you must restart the workstation and then press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message disregard it 3 Select Security Setup Password and then follow the onscreen instructions 4 Before exiting select File Save Changes and then select Exit Establishing a power on passwor...

Page 53: ...f a setup password has been established on the workstation you will be prompted to enter it each time you run the Computer Setup F10 Utility To enter a setup password 1 Restart the workstation 2 As soon as the workstation is powered on press and hold the F10 key until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key a...

Page 54: ...ash or alternative delimiter character and your new password again as shown current password new password new password See National keyboard delimiter characters on page 45 for information about the alternative delimiter characters NOTE Type carefully For security reasons the characters you enter do not appear on the screen 5 Press Enter The new password takes effect the next time you power on the...

Page 55: ... characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting passwords depend on the keyboard included with your workstation Table 4 4 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian Italian Swedish ...

Page 56: ...le DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company In such a scenario the hard drive is rendered unusable and requires replacement Likewise by not setting a master password system administrators might find th...

Page 57: ...manently disabled 8 Select File Save Changes and Exit and then press the F10 key After you press the F10 key the system performs a cold boot before invoking the DriveLock function NOTE This process can also be used to set the DriveLock master password by selecting Master in Step 5 When the workstation starts you are prompted to enter the DriveLock password for each DriveLock capable drive for whic...

Page 58: ...me you must restart the computer and then press and hold the F10 key again to access the Computer Setup F10 Utility If you are using a PS 2 keyboard you might see a keyboard error message disregard it 3 Select Security Smart Cover Cover Removal Sensor and follow the onscreen instructions 4 Before exiting select File Save Changes and then select Exit Hood Lock Smart Cover Lock optional The is an op...

Page 59: ...support by telephone at 1 800 hp invent Cable lock optional To prevent theft the rear chassis panel of your workstation accommodates a keyed cable lock This cable lock attaches to the chassis and secures it to the work area Security lock Padlock loop optional The rear chassis panel of your workstation provides a padlock loop A padlock can be attached in this loop to prevent workstation access pane...

Page 60: ...kstation fans to maintain an acceptable efficient chassis temperature Dual state power button With ACPI enabled the power button can function either as an on off switch or as a button This feature does not completely turn off power but instead causes the workstation to enter a low power standby state This allows you to power of the wowrkstation without closing applications and to return to the sam...

Page 61: ...trical shock do not open any enclosed area marked with this symbol WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the ele...

Page 62: ...d be reviewed and practiced before removing and replacing any system components WARNING When lifting or moving the workstation do not use the front bezel as a handle or lifting point Lifting the workstation from the front bezel or lifting it incorrectly can cause the workstation to fall possibly harming you and damaging the workstation To properly and safely lift the workstation lift it from the b...

Page 63: ...ounded surface before removing them from their containers When handling or touching a sensitive component or assembly ground yourself by touching the chassis Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage ...

Page 64: ...e tools that are conductive such as cutters screwdrivers and vacuums Recommended ESD prevention materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with a ground cord of...

Page 65: ...drive guide screws are provided on the system chassis in case they are needed The Figure 5 1 Metric and ANSI screw identification on page 55 shows the eight metric M3 screws 1 located on the chassis near the 5 25 inch optical drive bays These screws can be used to mount additional optical drives or an optional diskette drive There are four ANSI 6 32 screws 2 located on the chassis near the hard dr...

Page 66: ...ng or removing a hard drive power off the workstation Do not remove a hard drive while the workstation is powered on or in standby mode Before handling a drive be sure that you discharge static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage see ESD information on page 52 CAUTION To prevent possible ESD damage when the driv...

Page 67: ...e cables from the workstation System board components The following figure shows the system board connectors and sockets on the HP xw4600 Workstation Figure 5 2 System board component identification Table 5 4 System board components No Component No Component No Component 1 Keyboard mouse 13 Clear CMOS button 25 PCI Express x8 4 2 Rear chassis fan 14 Front chassis fan 26 PCI Express x16 3 Processor...

Page 68: ...on your workstation Before servicing your workstation review the safety information and precautions in the Service considerations on page 52 and the Safety and Regulatory Information for your workstation 1 Read all safety information and precautions 2 Locate and clear a suitable work area 3 Power down the workstation and disconnect power from the workstation 4 Gather your tools 5 Service the works...

Page 69: ...uration on page 87 Optical drive desktop configuration on page 90 Diskette drive Diskette drive optional on page 92 System speaker System speaker on page 69 Power supply Power supply on page 70 System fan System fan assembly on page 71 PCI card guide and front fan optional Front PCI card guide and fan removal optional on page 83 Memory Memory on page 72 PCI retainer PCI card support bracket on pag...

Page 70: ...r workstation remove it before servicing the workstation Removing the cable lock To remove the cable lock unlock it and pull it out of the cable lock slot as shown in the following figure Figure 5 4 Removing the cable lock Universal chassis clamp lock optional If a universal chassis clamp lock is installed on your workstation remove it before servicing the workstation 60 Chapter 5 Removal and repl...

Page 71: ...taching the lock to the chassis Figure 5 6 Removing the lock screws Side access panel Before accessing the internal components of the workstation the side access panel must be removed This section describes how to remove and replace the side access panel Removing the side access panel To remove the side access panel ENWW Removing and replacing components 61 ...

Page 72: ...re 5 7 Removing the access panel 4 Slide the access panel toward the rear of the workstation and lift off the cover 2 Replacing the side access panel To replace the side access panel 1 Place the access panel over the chassis and align the tabs along the edges of the access panel with the slots in the chassis 2 Press the access panel down fitting the tabs into the slots 3 Slide the access panel tow...

Page 73: ...d push it down and then remove it from the chassis 2 NOTE To replace the Hood Sensor reverse the previous steps Smart Cover Lock solenoid optional This section describes how to remove the Smart Cover Lock solenoid Removing the Smart Cover Lock solenoid To remove the Smart Cover Lock solenoid NOTE To purchase a FailSafe key contact your authorized HP reseller or service provider or see the HP Web s...

Page 74: ...nch unscrew the two screws from the back of the chassis 2 4 Slide the solenoid assembly away from the chassis and out of the workstation 3 NOTE To install the Smart Cover Lock solenoid assembly reverse the previous steps Front bezel This section describes how to remove and replace the front bezel 64 Chapter 5 Removal and replacement procedures ENWW ...

Page 75: ...l 2 Replacing the front bezel To replace the front bezel align front bezel on the bottom and rotate in until it snaps into place Bezel blanks This section describes how to remove bezel blanks Removing bezel blanks To remove bezel blanks 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the front bezel Removing the front bezel on page 65 ENWW Removing and replacing ...

Page 76: ...remove and install a front panel I O device assembly Removing the front panel I O device assembly To remove the front panel I O device assembly 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 and then remove the front bezel Removing the front bezel on page 65 2 If necessary unlatch the plastic snap that ...

Page 77: ...s through the chassis and through the front of the workstation You might have to slide the cables out one at a time Installing the front panel I O device assembly To instal the front panel I O device assembly 1 Thread each front panel I O device assembly cable through the same holes from which they were removed 2 Push the front panel I O device assembly into the chassis Using your fingers orient t...

Page 78: ...ower button assembly This section describes how to remove the power button assembly Removing the power button assembly To remove the power button assembly 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 remove the front bezel Removing the front bezel on page 65 and then remove the front panel I O device ...

Page 79: ...ower button assembly out from the front of the chassis 2 NOTE To replace the power button assembly reverse the previous steps System speaker This section describes how to remove the system speaker Removing the system speaker To remove the system speaker 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61...

Page 80: ... the power supply To remove the power supply 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61 TIP The next step requires disconnecting several power cables To ease the installation of the power supply it is helpful to write down the numbers on the cables so you can easily reconnect the cables to the c...

Page 81: ...place the power supply reverse the previous steps System fan assembly This section describes how to remove the system fan assembly Removing the system fan assembly To remove the system fan assembly 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61 ENWW Removing and replacing components 71 ...

Page 82: ...se steps Memory This section describes how to remove and install a memory module Removing a memory module 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61 CAUTION To ensure that memory modules are not damaged during removal or installation power off the workstation and unplug the power cord from the A...

Page 83: ...el DIMMs Memory module requirements CAUTION HP only ships DIMMs that are electrically and thermally compatible with this workstation Because third party DIMMs might not be electrically or thermally compatible they are not supported by HP NOTE DIMMs and their sockets are keyed for proper installation Be sure these guides line up when installing DIMMs Use only industry standard unbuffered PC2 5300E ...

Page 84: ...nstalled in sockets 1 and 3 The second DIMM pair must be installed in sockets 2 and 4 Figure 5 22 Required DIMM installation order Installing a memory module To install a memory module 1 Disconnect power from the system Predisassembly procedures on page 57 and then remove the side access panel Removing the side access panel on page 61 74 Chapter 5 Removal and replacement procedures ENWW ...

Page 85: ...e 5 23 Opening the DIMM socket levers 3 Align the DIMM connector key with the DIMM socket key and then seat the DIMM firmly in the socket 1 4 Secure the socket levers 2 Figure 5 24 Installing a memory module ENWW Removing and replacing components 75 ...

Page 86: ...s one in slot two one in slot four or one 150W card in either slot 2 or slot 4 If a 150W card is used the adjacent slot must remain empty Graphics cards greater than 75W require the use of a graphics cable adapter NOTE In addition to these slot power specifications the overall power consumption of the system including I O cards processor and memory must not exceed the maximum rating of the system ...

Page 87: ... 2 Remove the two screws that attach the bracket to the chassis 1 Figure 5 26 Removing a PCI card support bracket 3 Lift the bracket out of the chassis 2 Installing a PCI card support bracket To install the PCI card support bracket 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61 ENWW Removing and rep...

Page 88: ...han what is physically defined for the slot Use the following table to determine PCI Express card compatibility Table 5 7 PCI Express compatibility matrix for the HP xw4600 Workstation Slot type Mechanical compatibility Electrical compatibility PCI Express x1 slot x1 cards x1 modes PCI Express x8 x4 slot x1 x4 and x8 x1 and x4 modes PCI Express x16 slot x1 x4 x8 and x16 cards x1 x4 x8 and x16 mode...

Page 89: ...t a release lever simply lift the card out of the chassis 4 Install a PCI slot cover and close the PCI retention clamp If the PCI retention clamp levers do not close ensure that all cards are properly seated and then try again Installing a PCI Express card To install a PCI Express card 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the...

Page 90: ...ion clamp by rotating the clamp downward and pressing the two green clamp levers from the rear panel of the chassis 4 PCI card This section describes removing and installing PCI cards Removing a PCI card To remove a PCI card 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 and then remove the PCI card sup...

Page 91: ...e the PCI retention clamp If the PCI retention clamp levers do not close ensure that all cards are properly seated and then try again Installing a PCI card To install a PCI card 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 and then remove the PCI card support bracket if installed PCI card support brac...

Page 92: ...mp by rotating the clamp downward and pressing the two green clamp levers from the rear panel of the chassis 4 IEEE 1394 card optional This section describes how to remove an IEEE 1394 card Removing an IEEE 1394 card To remove an IEEE 1394 card 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 and then rem...

Page 93: ...1394 card reverse the previous steps Front PCI card guide and fan removal optional This unit acts as a front fan housing and card guide This section describes how to remove and replace the fan housing card guide and the front fan NOTE The fan is only used for special configurations but the card guide is used with all full length add in cards Removing the front PCI card guide and fan To remove the ...

Page 94: ...on the fan housing while pushing the fan out of the housing Figure 5 34 Removing the fan from fan housing card guide NOTE To replace the front fan reverse the previous steps ensuring that the airflow direction arrow on the side of the fan points to the rear of the chassis Battery This section describes how to remove and install the battery The battery that comes with the workstation provides power...

Page 95: ...hould not be disposed of together with general household waste Removing the battery To remove the battery 1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61 2 On the system board press the release tab of the battery holder 3 Rotate the battery just enough to get beyond the latch and then lift it straigh...

Page 96: ...k fans Figure 5 36 Identifying workstation power connectors for a typical configuration Table 5 8 Workstation power connector description Item Description 1 Power supply 2 P8 3 P6P7 4 P4 P5 5 Optical drive 1 6 Optical drive 2 and Hard drive 4 7 Optical drive 3 and Hard drive 3 8 Diskette 9 P11 10 Hard drive 2 11 Hard drive 1 12 P10 86 Chapter 5 Removal and replacement procedures ENWW ...

Page 97: ...your computer The HDCP technology checks compliance of each component in the path from the content on the Blu ray disc all the way to the display monitor including but not limited to graphic cards and monitor adapters The HP 400 600 and 800 Workstations have been designed with this in mind nearly all configurations with currently available HP Professional Displays are compliant Older HP xw4600 and...

Page 98: ...e 61 and then remove the front bezel Removing the front bezel on page 65 2 Disconnect the power 1 and data 2 cables from the optical drive Figure 5 37 Disconnecting the optical drive cables 3 Lift the green drive lock release lever 1 and gently slide the drive out of the chassis 2 Figure 5 38 Removing the optical drive from the chassis 88 Chapter 5 Removal and replacement procedures ENWW ...

Page 99: ...m Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 and then remove the front bezel Removing the front bezel on page 65 2 Insert the four black metric M3 guide screws into the drive casing 1 Figure 5 40 Installing the optical drive 3 Align the screws with the grooves in the drive bay and then gently slide the drive into the workstation unti...

Page 100: ...onal for any SATA devices RAID AHCI Mode You will not be able to update system BIOS from the SATA optical drive Optical drive desktop configuration This section describes how to remove and install an optical drive in the workstation desktop configuration Removing an optical drive desktop configuration 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access pa...

Page 101: ...ws from the drive 2 Figure 5 43 Removing the optical drive screws Installing an optical drive desktop configuration 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 remove the front bezel Removing the front bezel on page 65 and then remove the bezel blank Removing bezel blanks on page 65 where the drive i...

Page 102: ... optical drives can be configured in a workstation with SATA hard drives When the SATA Configuration Mode for this workstations is set to IDE Mode Only SATA ports 0 and 2 are functional for any SATA devices AHCI Mode All SATA ports are functional for any SATA devices RAID AHCI Mode You will not be able to update system BIOS from the SATA optical drive Diskette drive optional This section describes...

Page 103: ...ng the diskette drive from chassis NOTE To install a diskette drive reverse the previous steps You might need to remove the front bezel to install the drive SAS hard drive This section describes how to remove and install a SAS hard drive Removing a SAS hard drive 1 Disconnect power from the system Predisassembly procedures on page 57 and then remove the side access panel Removing the side access p...

Page 104: ...he SAS hard drive cables 3 Lift the green drive lock release tab 1 and then slide the hard drive out of the chassis 2 Figure 5 48 Removing the SAS hard drive 4 Remove the four guide screws from the hard drive and retain them for later use 94 Chapter 5 Removal and replacement procedures ENWW ...

Page 105: ... the side access panel Removing the side access panel on page 61 2 Attach a SAS to SATA cable adapter to the connector on the SAS hard drive Figure 5 49 Attaching the SAS SATA adapter to the SAS hard drive 3 Install the four silver ANSI 6 32 guide screws into the hard drive ENWW Removing and replacing components 95 ...

Page 106: ...onnecting the SAS cable to SAS hard drive 8 If necessary install the SAS card in an empty PCI Express slot and then install the LED cable from the card to the system board You can find the location of this connector on the service label on the inside of the side access panel NOTE To install three or four SAS drives install the third and fourth drives in the workstation optical drive bays See Insta...

Page 107: ...ATA hard drive Removing a SATA hard drive To remove a SATA hard drive 1 Disconnect power from the system Predisassembly procedures on page 57 and then remove the side access panel Removing the side access panel on page 61 2 Disconnect the data 1 and power 2 cables from the SATA hard drive Figure 5 52 Disconnecting the SATA hard drive cables ENWW Removing and replacing components 97 ...

Page 108: ... install one or two SATA hard drives 1 Disconnect power from the system Predisassembly procedures on page 57 and then remove the side access panel Removing the side access panel on page 61 2 Select a drive bay in which to install the SATA hard drive 3 Install the four silver ANSI 6 32 guide screws into the hard drive 4 Slide the SATA drive into the selected bay until it snaps into place 98 Chapter...

Page 109: ... For a second SATA drive connect the SATA 1 data cable from the hard drive to the SATA1 port in the workstation chassis Figure 5 55 Connecting the SATA data cable to the workstation SATA port NOTE To install three or four SATA drives install the third and fourth drives in the workstation optical bays See Installing SATA hard drives in the optical drive bays optional on page 100 for instructions EN...

Page 110: ...lace the SATA hard drive in the drive bracket 1 and then install four silver ANSI 6 32 screws through the bracket and into the hard drive as shown in the following figure 2 Figure 5 56 Installing the hard drive in bracket 4 Install additional black metric M3 screws into the bracket 1 Align the screws with the grooves in the optical drive bay and then slide the drive into the workstation chassis 2 ...

Page 111: ...tsinks are the same Therefore the heatsink shown in the following figures is an example of what might be installed in your workstation Removing the processor heatsink To remove a heatsink 1 Power down the workstation Predisassembly procedures on page 57 disconnect power from the workstation Predisassembly procedures on page 57 and then remove the side access panel Removing the side access panel on...

Page 112: ...5 59 Identify proper screw loosening sequence 3 Disconnect the processor heatsink fan cable from the system board 1 4 Gently twist the heatsink to break the thermal grease binding 5 Lift the processor heatsink out of the chassis 2 Figure 5 60 Removing the processor heatsink 6 Use alcohol and a soft cloth to clean all of the thermal interface residue from the processor and the heatsink CAUTION Allo...

Page 113: ...alling 3 Carefully seat the processor heatsink onto the system board CAUTION Do not overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray 4 Carefully tighten the four screws a little at a time that is do not fully tighten one screw and move onto the next If you have a torque limited driver available tighten the screws to 6 in lbs CAUTION Ensur...

Page 114: ... static free container in a safe place where it cannot be damaged Installing a system processor 1 Disconnect power from the system Predisassembly procedures on page 57 remove the side access panel Removing the side access panel on page 61 remove the processor heatsink Removing the processor heatsink on page 101 and then remove the processor Removing a system processor on page 103 2 Raise the proce...

Page 115: ...1 Disconnect power from the system Predisassembly procedures on page 57 and remove the side access panel Removing the side access panel on page 61 NOTE Although the processor heatsink can remain in place you might want to remove it for convenience 2 Remove all expansion boards and graphics cards Removing a PCI Express card on page 78 Removing a PCI card on page 80 and then remove the processor hea...

Page 116: ...assis The mounting hooks will seat in the recesses of the tray so that the tray lies flat on the chassis base 2 Slide the tray towards the rear of the chassis until the heat sink mounting holes are aligned 3 Reinstall the processor heatsink cards and cables Product recycling HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For info...

Page 117: ...ormation about an HP Workstation such as configuration information by clicking Start Help and Support The interface also provides customized help and support links to the HP Web site related to the HP Workstation NOTE The customized HP Support Assistant is not available on Windows XP Professional x32 or x64 Editions or on Linux HP Help and Support Center The HP Help and Support Center is a customi...

Page 118: ...bleshoot a problem 3 Under Select your product center window select Workstations under personal computing 4 Under Select your product continue with selections as appropriate to the workstation series and model and to the problem you are troubleshooting Instant Support and Active Chat HP Instant Support is a set of Web based support tools that automate and speed up the resolution of desktop computi...

Page 119: ... of the monitor if the monitor is dim If the workstation has multiple video sources and only a single monitor the monitor must be connected to the source selected as the primary VGA adapter During startup the other monitor connectors are disabled if the monitor is connected to one of these ports it will not function after Power on Self Test POST You can select the default VGA source in Computer Se...

Page 120: ...tings For more information see the online documentation provided with the graphics controller utility or the documentation that came with your monitor Customer Self Help Help and Support Center The HP Help and Support Center HSC provides online access to technical support information software updates and downloads diagnostic tools and HP support contact information To open the online HSC from your...

Page 121: ...tivity Diagnosis and service action None Workstation does not power on Press the power button If the hard drive LED is GREEN then 1 Remove expansion cards one at a time 2 Replace the system board OR Press the power button If the hard drive LED does not illuminate then 1 Verify that the workstation is plugged into a working AC outlet 2 Open the access panel and verify that the power button harness ...

Page 122: ...kstation fails Replace the device causing the failure Continue adding devices to ensure all are functioning properly 3 Verify the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED illuminates then the power supply is good Replace the system board If the power supply fan ...

Page 123: ...rozen Program in use has stopped responding to commands 1 Attempt the normal Windows shutdown procedure 2 Restart the workstation using the power button Workstation date and time display is incorrect Real time clock RTC battery might need replacement 1 Reset the date and time under the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no...

Page 124: ...2 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not illuminate then Press and hold the power button for less than 4 seconds If the hard drive LED does not illuminate then 1 Verify that the workstation is plugged into a working AC outlet 2 Open the access panel and verify that the power button harness is properly connected to the inli...

Page 125: ...the workstation is illuminated and the fan is spinning the power supply is functional If the green BIST LED is not illuminated or the fan is not spinning replace the power supply Figure 6 1 Testing power supply with BIST LED Table 6 3 Power supply problems Problem Cause Solution Power supply shuts down intermittently Power supply fault Replace the power supply ENWW Customer Self Help 115 ...

Page 126: ...e adding devices one at a time to ensure all devices are functioning properly 2 Verify the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power If the power supply fan spins and the BIST LED illuminates then the power supply is good Replace the system board If the power supply fan does not spin or the BIST LED does not ...

Page 127: ...rive letter in the path statement Diskette is damaged Replace the diskette with a new one Invalid system disk message is displayed A diskette that does not contain the system files needed to start the workstation has been inserted into the drive When drive activity stops remove the diskette and press the Spacebar The workstation should start up Diskette error has occurred Restart the workstation b...

Page 128: ...otable diskette Remove the diskette from the diskette drive System is trying to start from a damaged hard drive 1 Insert a bootable diskette into the diskette drive and restart the workstation 2 If the hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and then selecting Security Restore Master Boot Record System files missin...

Page 129: ...t your workstation in VGA mode 2 After the operating system starts change the display settings to match those supported by your graphics card and monitor 3 Refer to your operating system and graphics card documentation for information about changing display settings Power LED flashes red 6 times once every second followed by a 2 second pause and then the workstation beeps 6 times Pre video graphic...

Page 130: ...e to center the picture on the screen flat panel monitors using an analog VGA input connection only Flat panel monitor s internal digital conversion circuits might be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s onscreen display menu 2 Manually synchronize the Clock and Clock Phase onscreen display func...

Page 131: ...ngage the auto sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital 2 If the headphones have a mono jack use the multimedia device properties to switch the system to analog out NOTE If you set digital as the Output Mode the internal speaker and external analog speakers no longer output audio until you switch back to an auto sense or analo...

Page 132: ...board commands and typing are not recognized by the workstation Keyboard connector is not properly connected 1 Power off the workstation 2 Reconnect the keyboard to the back of the workstation and restart the workstation Program in use has stopped responding to commands Shut down the workstation using the mouse and then restart the workstation Keyboard needs repairs Replace the keyboard Keyboard k...

Page 133: ...have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live outlet The correct device driver is not installed 1 Install the correct driver for the device 2 You might need to reboot the workstation The cable from the device to the computer does not work 1 If possible replace the cable 2 Restart the workstation The device is not workin...

Page 134: ... a basic configuration that does not cause a resource conflict You can also use the Computer Setup F10 Utility to reconfigure or disable devices to resolve the resource conflict Device hardware is not properly jumpered or otherwise configured Read the device specific configuration information and check for incorrect settings or conflicts with other devices already installed in the system Workstati...

Page 135: ...ble is attached to the correct connector There is a problem with the cable or a device at the other end of the cable Be sure that the cable and device at the other end are operating correctly Network controller interrupt is shared with an expansion board Under the Computer Setup F10 Utility Advanced menu change the resource settings for the board The network controller is defective Replace the NIC...

Page 136: ...tion properly after installing additional memory modules A memory module is not the correct type or speed or the new memory module is not seated properly Replace module with the correct industry standard device for the workstation On some models ECC and nonECC memory modules cannot be mixed Out of memory error Memory configuration might not be set up correctly Use the Device Manager to verify memo...

Page 137: ...properly configured 1 Reconnect power and data cables to the drive 2 Install correct device driver Movie does not play in the DVD drive Movie might be regionalized for a different country See the documentation included with the DVD drive Decoder software is not installed Install decoder software Cannot eject CD tray load unit Disc not properly seated in the drive 1 Power off the workstation and in...

Page 138: ...up properly Verify that the Web browser is installed and set up to work with your ISP Cable DSL modem is not plugged in Plug in cable DSL modem When properly connected the power LED on the front of the cable DSL modem should be illuminated Cable DSL service is not available or has been interrupted because of bad weather Try connecting to the Internet at a later time or contact your ISP If the cabl...

Page 139: ...ties use the following checklist to find possible solutions for workstation or software problems Is the workstation and monitor connected to a working electrical outlet Is the workstation powered on Is the green power light illuminated Is the monitor on Is the green monitor light illuminated If the monitor is dim adjust the monitor brightness and contrast controls Press and hold any key If the sys...

Page 140: ...make it easy to isolate potential issues that may be operating system related versus hardware HP Vision Field Diagnostics benefits are Capture complete system configuration information that can be shared as an HTML file including System serial number System product number System BIOS revision Memory size and configuration Processor information Storage device information and configuration Graphics ...

Page 141: ...ws the current configuration of the workstation From the Survey tab there is access to several categories of information about the workstation Other tabs provide additional information including diagnostic test options and test results The information in each screen of the utility can be saved as an html file and stored on a diskette or USB flash drive Use HP Vision Field Diagnostics to determine ...

Page 142: ... not boot to the CD in the optical drive or to the USB flash drive you may need to change the boot order You may use the Computer Setup F10 utility to change the boot order or you may press F9 to select the appropriate boot device 12 At the boot menu select either the HP Vision Field Diagnostics utility to test the various hardware components in the computer or the HP Memory Test utility to test m...

Page 143: ...agnostic utilities on a DVD 3 Enable the workstation to boot from DVD 4 Turn off the workstation and restart it with the DVD installed in the optical drive The workstation will boot to the DVD and initiate the HP Vision Field Diagnostics utility 5 Follow the HP Vision Field Diagnostic prompts to troubleshoot the workstation Using the HP Memory Test utility This section describes how to access the ...

Page 144: ...ystem hardware information organized into eleven Categories for example Processors and device instances for example Processor 1 The amount of information displayed can be controlled by selecting a combination of View Level and Category The View Levels include Overview shows high level summary of the system hardware This is the default view level Summary gives limited configuration data for each sp...

Page 145: ...s system processors Storage Shows mass storage devices such as floppy drives optical drives SATA SAS hard disk drives and controllers as well as any RAID arrays System Shows information about motherboard devices such as fans and cables ENWW Self troubleshooting with HP Vision Field Diagnostics 135 ...

Page 146: ...ollowing options are available Number of loops A test selection will run once by default Enter a positive number to make a test selection run many times Total test time hours minutes Alternatively the test selection can be set to run for a specified amount of time This does not guarantee that all tests will run if the entered time is less than the necessary time to run all the tests Stop at first ...

Page 147: ...the tests is automatically displayed during the testing process When the tests are complete the Status tab shows whether the devices passed or failed 6 If errors are found go to the Errors tab to display detailed information and recommended actions ENWW Self troubleshooting with HP Vision Field Diagnostics 137 ...

Page 148: ...ll currently running tests History tab The History tab shows the history of the past test executions The History Log displays all tests that have been executed the number of times of execution the number of times failed the date each test was executed and the time it took to complete each test The Clear History button will clear the contents of the History Log The contents of the History Log may b...

Page 149: ...and index features You may also review the HP End User License Agreement EULA as well as the HP Vision Field Diagnostic application version information on this tab The various sections located here are The Vision Help section contains information on the major functions of HP Vision Field Diagnostics The Test components section provides a description of each test as well as the parameters that may ...

Page 150: ...he optical drive POST error messages Power On Self Test POST is a program run at startup that initializes and runs tests on installed hardware An audible and or visual message appears if the POST encounters a problem POST checks the following items to ensure that the workstation system is functioning properly NOTE If the power on password is set a key icon appears on the screen while POST is runni...

Page 151: ...d correctly 3 Verify proper memory module type 4 Remove and replace memory modules one at a time to isolate faulty modules 5 Replace faulty memory modules 6 If error persists after replacing memory modules replace the system board 202 Memory Type Mismatch Memory modules do not match Replace memory modules with matched sets 207 ECC Corrected Single Bit Errors in Memory Socket s y y Single bit ECC e...

Page 152: ...ror Keyboard failure 1 Reconnect the keyboard with workstation turned off 2 Be sure that none of the keys are pressed 3 Replace keyboard 4 Replace system board 411 Network Interface Card Interrupt Conflict IRQ address conflicts with another device Reset the IRQ 501 Display Adapter Failure Graphics display controller 1 Reseat the graphics card if applicable 2 Clear CMOS 3 Verify that the monitor is...

Page 153: ...ding dust buildup 1 Be sure you are not operating the system in an environment that exceeds 95F 2 Disconnect power and open the access panel 3 Verify that cables are not blocking processor heatsink fans or front fan if installed 4 Verify that there is not excessive dust on major components 5 If airflow is acceptable and there is not excessive dust the thermal sensing circuitry has failed on the pr...

Page 154: ...message persists you may need service for your workstation 1791 Disk 1 Error The drive is not installed correctly or has failed 1 Be sure that any jumpers are set correctly and that power and drive cables are connected to both the hard drive and the system board 2 Verify that the cables are the correct cables for your computer model If this message persists you may need service for your workstatio...

Page 155: ...al Number Electronic serial number is corrupted 1 Run the Computer Setup F10 Utility 2 If the setup utility already has data in the field or it will not allow the serial number to be entered see http www hp com 3 Download and run the sp5572 exe snzero exe utility 4 Run the Computer Setup F10 Utility again and try to enter the serial number under Security System ID 5 Ssave the changes ECC Multiple ...

Page 156: ...on see http www hp com support workstation_manuals Maximum hard drive configurations This section lists the maximum number of hard drives supported on HP workstations for RAID configurations NOTE This section applies to internal workstation configurations that do not use add in cards and JBODs TIP Use the table values to determine workstation specific maximum number of hard drives as discussed the...

Page 157: ...s not execute Associated messages are not displayed The Intel SATA AHCI BIOS executes when you select RAID AHCI for the SATA emulation mode This BIOS is only used to support serial attached optical drives This section does not apply to configuring SATA RAID in the Linux environment For Linux SATA RAID refer to the Software RAID in Linux Workstations section in the HP Workstations for Linux User Gu...

Page 158: ... Use the arrows to highlight Advanced Power On Options and then press Enter 8 Use the up or down arrow key to highlight POST Messages 9 Use the left or right arrow key to select Enable 10 To accept the new setting press F10 11 Use the arrow keys to highlight Advanced Device Options and then press Enter 12 Use the up or down arrow key to highlight SATA RAID Option ROM Download and then press Enter ...

Page 159: ...D Level field and then press Tab 6 To display the Select dialog press Enter 7 Use the up and down arrow keys and Space to mark individual physical as members of the volume 8 To exit the Select dialog and return to the Create Volume Menu dialog press Enter 9 If appropriate use the up or down arrow key to select the Strip Size in the Strip Size field and then press Tab 10 Enter the desired volume si...

Page 160: ... workstation specific maximum number of internal SAS hard disk drives LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on this workstation RAID 0 Striped disk array IS Two drive minimum Improved I O performance No fault tolerance RAID 1 Mirrored disk array IM Two drives 100 redundancy Can recover from single drive failure Improved read performance RAID 1...

Page 161: ...ct Create IS Volume Press Enter to go to the Create New Array screen 6 In the Create New Array screen use the arrow keys to select the first disk for the IS volume Then use the arrow keys to move to the RAID Disk column for this disk and press Space and or to select Yes as the value for this column If partitions are defined on the selected disk a message appears warning you that data on the disk w...

Page 162: ...primary disk for the IM volume the disk with the data you want to mirror b Use the arrow keys to move to the RAID Disk column for this disk and press Space to select Yes as the value If partitions are defined on the selected disk a message appears warning you that data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d The value...

Page 163: ...t the first disk for the IME volume b Use the arrow keys to move to the RAID Disk column for this disk and then use the or keys to select Yes as the value If partitions are defined on the selected disk a message appears warning that the data on the disk will be lost when the mirrored volume is created c Press M to migrate or D to delete the data on the drive d Use the arrow keys to select the next...

Page 164: ...ed configuration utility use the arrow keys to select an adapter 3 Press Enter to go to the Adapter Properties screen 4 In the Select New Array Type screen use the arrow keys to select New Existing Array 5 In the View Array screen use the arrow keys to select Manage Array Press Enter 6 In the Manage Array screen use the arrow keys to select Delete Array Press Enter Press Y to delete the array and ...

Page 165: ...tructions in the following section Resetting the password jumper To disable the power on or setup password features and clear the power on and setup passwords WARNING To reduce the risk of personal injury from electrical shock and hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the workstation is p...

Page 166: ...NG To reduce the risk of personal injury from electrical shock and hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the workstation is plugged in the power supply always has voltage applied to the system board even when the workstation is powered off Failure to disconnect the power cord can result i...

Page 167: ...the Computer Setup F10 Utility to Reset CMOS 1 Access the Computer Setup F10 Utility menu When the Computer Setup message appears in the lower right corner of the screen press F10 Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key while the message is displayed the workstation must be powered off then on again to access the utility 2 From the Computer Setup F1...

Page 168: ...tion mouse connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet connector Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 158 Appendix A Appendix A Connector pins ENWW ...

Page 169: ...3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground Workstation serial connector Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator Workstation USB connector Pin Signal 1 2 3 4 5 VDC Data Data Ground ENWW Connector pin descriptions 15...

Page 170: ...und Headphone cable connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Line in audio cable connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground Line out audio cable connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Out_Left Audio_Out_Right Ground 160 Appendix A Appendix A Connector pins ENWW ...

Page 171: ... Reserved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signal pair P15 12V power SAS drive connector Segment Pin Backplane receptacle Plug and cable receptacles Primary signal segment S1 SIGNAL GROUND S2 TP RP S3 TP RP S4 SIGNAL GROUND S5 RP TP S6 RP TP S7 SIGNAL GROUND ENWW Connector pin descri...

Page 172: ...ND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND Power segment P1 V33 c P2 V33 c P3 V33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5 c precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c 162 Appendix A Appendix A Connector pins ENWW ...

Page 173: ...ETECT 2 T M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M ...

Page 174: ...V 20 GND 3 GND 9 5 Vaux 15 GND 21 5V 4 5V 10 12 V B 16 PS_ON_L 22 5V 5 GND 11 12 V B 17 GND 23 12V D 6 5V 12 12V D 18 GND 24 GND 4 pin power CPU memory aux sys board cable connector Pin Color Signal 1 BLK GND 2 BLK GND 3 WHT 12 VCPU 4 WHT 12 VCPU 164 Appendix A Appendix A Connector pins ENWW ...

Page 175: ...connector and the system board power cable has an 4 pin white connector When power is present you must never connect the PCI Express power cable to the system board If you do so the system board can be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected see PCI Express cards on page 78 NOTE The 6 pin power auxiliary PCI Express is only required...

Page 176: ...ystem board connector 5 USB6 6 USB7 7 GND 8 GND 9 not keyed 10 Not connected Workstation processor PCI and rear chassis fan connector Pin Signal 1 Ground 2 12V 3 Tach 4 CMD 5 MT Workstation FDD connector Pin Signal Pin Signal 1 Ground 18 FLP_DIR 2 FLP_LOWDEN 19 Ground 3 Tach 20 FLP_STEP 4 FLP_WDO 21 Ground 5 MT 22 FLP_STEP 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 ...

Page 177: ...nused 33 Ground 17 Ground 34 FLP_DSKCHG Workstation internal serial connector Pin Signal Pin Signal 1 DTR2 9 5V 2 RXD2 10 3 3V AUX 3 CTS2 11 RTS2 4 DSR2 12 3 3V 5 TXD2 13 DCD2 6 3 3V AUX 14 12V 7 Ground 15 12V 8 Ground ENWW Connector pin descriptions 167 ...

Page 178: ...s slot P60 64 SATA0 SATA4 SATA Connectors CN6 CN6 External SATA J50 P53 PARALLEL SERIAL Parallel port and serial port stack connector P52 P52 Optional serial port J68 KBD_MS Stacked keyboard mouse connector J9 J9 Stacked RJ 45 dual USB J10 QUAD USB Quad stacked USB CN7 USB Single vertical USB J83 J83 Triple stacked audio jack SW50 CMOS Clear CMOS switch push button P1 P1 Power supply connector 24 ...

Page 179: ...D internal speaker connector P70 CPU FAN Primary processor fan header P8 SYS FAN Chassis fan header P9 PCI FAN PCI fan header XBT1 BATTERY Battery retainer XMM1 DIMM1 Memory slot XMM2 DIMM3 Memory slot XMM3 DIMM2 Memory slot XMM4 DIMM4 Memory slot U1 XU1 Primary processor socket E15 E15 Crisis recovery header jumper ENWW 169 ...

Page 180: ...because the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow...

Page 181: ... designed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented in Service considerations on page 52 before cl...

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