HP Vectra XU 6/XXX, User Manual

Page: 94 / 168

4 Troubleshooting Your PC and Using the Setup Program
If Your PC Has a Hardware Problem
82 English
If Your Printer Does Not Work
1 Verify that the power cord is plugged into the power outlet and into
the printer.
2 Make sure the printer’s power switch is ON.
3 Check that the printer is on-line.
4 Examine the paper feed mechanism for a paper jam.
5 Verify that you have the correct cable for the printer. Make sure that
it is securely connected to the correct connector (port) on the PC
and printer.
6 Make sure that the printer is configured correctly for the PC and for
the application.
a Ensure that the PC’s port has been correctly configured with the
Setup program.
b Make sure the printer is correctly set up for your operating
system.
c Ensure the software application’s “print” menu has been
correctly set up. (Refer to the manual supplied with the
software.)
7 Check that the PC’s port is working properly by connecting another
printer to the port.
8 If the printer displays an error message, refer to the printer’s manual
for help.