Solving Problems 73 of 74
HP Web Services
Your Vectra
Setting Up
Using
Warranty and
Support Service
Installing
Components
Solving
Problems
Support and Information Services
1 of 1
You can learn more about HP service and support from
the HP Support web site.
Collecting Information Before Contacting Support
Take a piece of paper and note down some of the
information mentioned below. This will help HP support
deal with your problem quickly and efficiently:
PC Description
Model number
See label on the right side of your
PC (when in horizontal position)
Serial number
See label on the right side of your
PC (when in horizontal position)
RAM
•
Number of
megabytes
installed
•
The amount of RAM is displayed
on the Summary Screen,
accessed by pressing
Esc
during
start-up.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem
occurred?
Run OK?
How long has the PC been running
normally?
Recent changes to
the PC
Have there been any recent changes
made to the PC?
Hardware Configuration
Which BIOS version
is used?
The BIOS version is displayed on the
Summary Screen, accessed by
pressing
Esc
during start-up.
Any BIOS parameter
changes?
Did the problem occur after changes
were made to the BIOS using the
Setup program?
Operating System
Are you using the
original operating
system software that
came preloaded on
your PC?
What is the operating system
version?
If no, what is the
operating system
version?
Select
Settings
➪
Control Panel
from
the
Start
menu, then click on the
System
icon. The operating system
version is displayed under
System
.
Any operating
system-generated
error messages
Please note down exact text of error
message.
Any errors during
boot (Power-On Self
Test). This test
checks all installed
components.
Any POST errors will be displayed on
your monitor screen or signalled by
beep codes. If you hear any beep
codes, you should count them.