HP Surestore Tape Library Model 2/15, User Manual, Page: 96 / 114

4-46
Library Operation
Troubleshooting
CAUTION Do not press the library power switch until all SCSI peripherals connected to
host are shut down. Pressing the power button when the SCSI system is
active can cause data loss and/or problems with the SCSI interface.
Cannot remember the
administration menu
password. First, try the default password (000-000-000). If the default is not
accepted, call a service representative for assistance.
Attempted to open the front
access door, but a
RESERVED
message
displays.
• The host may have reserved an element and must unreserve
it. Refer to the host system documentation to unreserve a
tape.
• A security configuration was set to prevent cartridge removal.
See “SECURE ON/OFF” in the list of configurations found in
“Setting Configuration Options” on page 4-24.
Started a test and need to
stop. Press
CANCEL
. The current test loop continues until finished,
then the test stops.
DO INVENTORY TEST
displays (initialize element
status).
• Power cycle the library by pressing the power switch off and
then on again. (See the caution note at the end of this table.)
• Run the
INVENTORY CHECK
test under the
TEST*
menu.
Cannot write to the tape. • Check the host file system access permissions.
• Check the write-protect tab on the cartridge to assure
write-enabled status.
• Check the application software.
Cannot read the tape. • Check the host file system access permissions.
• Verify that the correct tape type is used (See “Choosing Tape
Cartridges” on page 3-3.)
• Check the application software.
Table 4-11 Troubleshooting (Continued)
Problem Solution