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HP Stream Laptop PC 14, Maintenance And Service Manual

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HP Stream Laptop PC 14 Maintenance And Service Manual Download Page 17

Keys

Component

Description

(1)

 

esc

 key

Displays system information when pressed in combination with 
the 

fn

 key.

(2)

 

fn

 key

Executes specific functions when pressed in combination with 
the 

esc

 key.

(3)

Windows key

Opens the Start menu.

NOTE:

Pressing the Windows key again will close the Start 

menu.

(4)

 

Action keys

Execute frequently used system functions.

Top

9

Summary of Contents for Stream Laptop PC 14

Page 1: ...HP Stream Laptop PC 14 Model numbers 14 ax0XX Maintenance and Service Guide IMPORTANT This document is intended for HP authorized service providers only ...

Page 2: ...t 2016 Document Part Number 902530 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows This computer may require upgraded and or separately purchased hardware drivers and or software to take full advantage of Windows functionality See http www microsoft com for ...

Page 3: ... another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Info...

Page 4: ...iv Safety warning notice ...

Page 5: ... assembly components 16 Miscellaneous parts 17 4 Removal and replacement procedures preliminary requirements 18 Tools required 18 Service considerations 18 Plastic parts 18 Cables and connectors 18 Grounding guidelines 19 Electrostatic discharge damage 19 Packaging and transporting guidelines 20 Workstation guidelines 20 5 Removal and replacement procedures for Authorized Service Provider parts 22...

Page 6: ...vering 48 Creating recovery media and backups 48 Creating HP Recovery media select products only 48 Using Windows tools 49 Restore and recovery 50 Recovering using HP Recovery Manager 50 What you need to know before you get started 50 Using the HP Recovery partition select products only 51 Using HP Recovery media to recover 51 Changing the computer boot order 52 Removing the HP Recovery partition ...

Page 7: ...11 Recycling 58 Index 59 vii ...

Page 8: ...viii ...

Page 9: ... single channel support Supports up to 2 GB maximum on board system memory One SODIMM slot non accessible non upgradeable DDR3L 1600MHz single channel support Supports up to 4 GB maximum system memory Hard drive eMMC configuration 32 MB Optical drive External 9 5 mm tray load SATA USB DVD RW DL SuperMulti Drive Camera and microphone HP Webcam VGA camera indicator light USB 2 0 640 480 by 24 frames...

Page 10: ...Multitouch gestures enabled Default on for 2 finger scroll pinch rotate 2 finger click 3 finger flick Power requirements Battery 3 cell 41 WHr Li ion battery AC adapter 45 W Security Kensington Security Lock Support for Trust Platfom Module TPM 2 0 Operating system Preinstalled Windows 10 For Developed Market ML Microsoft Windows 10 Home Entry Notebook with OneDrive Microsoft Windows 10 Home Entry...

Page 11: ...reless local area networks WLANs The antennas are not visible from the outside of the computer and antenna location varies For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that applies to your country or region To access this guide Select the Start button...

Page 12: ...kers headphones earbuds a headset or a television audio cable Also connects an optional headset microphone This jack does not support optional standalone microphones WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide Select t...

Page 13: ...ation is a power saving state that uses the least amount of power Right side Component Description 1 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking white The AC adapter is disconnected and the battery has reached a low battery level Amber The AC adapter is connected and the battery is charging Off The battery is not charging 2 Power connect...

Page 14: ...inger gestures to move the pointer or activate items on the screen 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 6 Chapter 2 External component identification ...

Page 15: ...Lights Component Description 1 Caps lock light On Caps lock is on which switches the key input to all capital letters 2 Mute light Amber Computer sound is off Off Computer sound is on Top 7 ...

Page 16: ...exit Hibernation CAUTION Pressing and holding down the power button results in the loss of unsaved information If the computer has stopped responding and shutdown procedures are ineffective press and hold the power button down for at least 5 seconds to turn off the computer To learn more about your power settings see your power options Type power in the taskbar search box and then select Power sle...

Page 17: ...ssed in combination with the fn key 2 fn key Executes specific functions when pressed in combination with the esc key 3 Windows key Opens the Start menu NOTE Pressing the Windows key again will close the Start menu 4 Action keys Execute frequently used system functions Top 9 ...

Page 18: ...splay to the monitor display to a simultaneous display on both the computer and the monitor Mutes or restores speaker sound Decreases speaker volume incrementally while you hold down the key Increases speaker volume incrementally while you hold down the key Plays the previous track of an audio CD or the previous section of a DVD or a Blu ray Disc BD Starts pauses or resumes playback of an audio CD...

Page 19: ...for the serial number and possibly for the product number or the model number Locate these numbers before you contact support Your service label will resemble one of the examples shown below Refer to the illustration that most closely matches the service label on your computer Item Description Function 1 Product name This is the product name affixed to the front of the computer 2 Serial number Thi...

Page 20: ...fier used to locate documents drivers and support for the computer Regulatory label s Provide s regulatory information about the computer Wireless certification label s Provide s information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use 12 Chapter 2 External component identification ...

Page 21: ... and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Computer major components Computer major components 13 ...

Page 22: ...tem with UMA memory thermal grease and thermal pads Intel Celeron N3060 processor 2 GB system memory 32 GB eMMC hard drive and a non Windows operating system 905302 001 Intel Celeron N3060 processor 2 GB system memory 32 GB eMMC hard drive and the Windows 10 operating system 905302 601 Intel Celeron N3060 processor 32 GB eMMC hard drive and a non Windows operating system 905305 001 Intel Celeron N...

Page 23: ...ry module 4 GB PC3L 12800 1600 MHz not illustrated 691740 005 Rubber Kit Item Description Spare part number Rubber Kit for use in blue models 905567 001 Rubber Kit for use in purple models 905739 001 Rubber Kit for use in white models 910179 001 1 Top rubber foot strip 2 Bottom rubber foot strip Rubber Kit 15 ...

Page 24: ...y panel 847664 005 3 Webcam microphone module 766523 025 4 Display Hinge Kit includes left and right display hinges 905560 001 5 Display panel cable 905561 001 6 Antenna Kit includes wireless antenna cable with transceiver 906173 001 7 Display back cover For use in blue models 905558 001 For use in purple models 905688 001 For use in white models 910175 001 16 Chapter 3 Illustrated parts catalog ...

Page 25: ...er cord 3 pin black 1 00 m Argentina 401300 007 Denmark 213353 008 Europe 213350 009 Israel 398063 003 Italy 213352 008 North America 213349 009 South Africa 361240 002 Switzerland 213354 008 The United Kingdom and Singapore 213351 008 Rubber Kit includes top and bottom rubber feet strips For use in blue models 905567 001 For use in purple models 905739 001 For use in white models 910179 001 Screw...

Page 26: ...astic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the tablet be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the tablet Cables must be handled with extreme care to avoid damage Apply only the tension ...

Page 27: ...e these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The follo...

Page 28: ...r materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tool...

Page 29: ...m resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resis...

Page 30: ...E HP continually improves and changes product parts For complete and current information on supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts There are as many as 44 screws that mus...

Page 31: ...g system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the bottom cover 1 Position the computer upside down 2 Peel the two rubber strips off the bottom cover 1 to gain access to the screws underneath 3 Remove eight Phillips PM2 5 6 0 screws 2 that secure the bottom cover to the computer 4 Pry aroun...

Page 32: ... outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 Remove the battery 1 Disconnect the battery cable from the system board 1 2 Remove the three PM2 0 2 5 screws 2 that secure the battery to the computer 3 Remove the two PM2 0 6 0 screws 3 that secure the connector to the computer 4 Lift the battery and the connector from the computer ...

Page 33: ...ct the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 To remove a memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The memo...

Page 34: ...n the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on p...

Page 35: ...an angle NOTE If the WLAN antenna is not connected to the terminal on the WLAN module a protective sleeve must be installed on the antenna connector as shown in the following illustration Reverse this procedure to install the WLAN module Component replacement procedures 27 ...

Page 36: ... computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 To remove the RTC battery Disconnect the RTC battery cable from the system board 1 and then lift the RTC battery from the computer 2 NOTE The RTC battery...

Page 37: ...tlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 Remove the heat sink 1 Remove the two Phillips broad head PM2 0 2 0 screws 1 that secure the heat sink to the system board 2 Lift the heat sink off the system board 2 NOTE The thermal material must be thoroughly ...

Page 38: ...Reverse this procedure to install the heat sink 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 39: ...ect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Remove the battery see Battery on page 24 Remove the speakers 1 Disconnect the speaker cable 1 from the system board 2 Lift the speakers from the...

Page 40: ...ystem 905306 001 Intel Celeron N3050 processor 32 GB eMMC hard drive and the Windows 10 operating system 905306 601 Before removing the system board follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnec...

Page 41: ... 3 Remove the two silver Phillips PM2 0 2 5 screws 2 that secure the system board to the computer 4 Lift up the left side of the system board 3 and then pull the system board toward the left to remove it from the computer 4 Reverse this procedure to install the system board Component replacement procedures 33 ...

Page 42: ...onnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 6 Remove the system board see System board on page 32 Remove the TouchPad 1 Remove the three Phillips PM2 0 3 0 screws 1 that secure the TouchPad bracket to the computer and the lift the bracket from the computer 2 2 Disconn...

Page 43: ...om cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 Remove the display assembly 1 Remove the WLAN antennas from the routing path in the computer 1 2 Remove the four Phillips PM2 5 5 0 screws 2 that secure the display assembly to the computer 3 Lift the display assembly from the computer 3 4 If it is necessary to replace the display bezel a Flex the insid...

Page 44: ...e module is available using spare part number 766523 025 6 If it is necessary to replace the display panel a Remove the four Phillips PM2 0 3 0 screws 1 that secure the display panel to the display back cover CAUTION Before turning the display panel upside down make sure the work surface is clear of tools screws and any other foreign objects Failure to follow this caution can result in damage to t...

Page 45: ... panel is available using spare part number 847664 005 c Release the adhesive strip 1 that secures the display panel cable connector to the display panel d Disconnect the display panel cable 2 from the display panel e Remove the display panel from the computer 3 7 If it is necessary to replace the display hinges Component replacement procedures 37 ...

Page 46: ...de bottom of the hinges c Remove the display hinges 4 The display hinges are included in the Display Hinge Kit spare part number 905560 001 8 If it is necessary to replace the display panel cable a Release the display panel cable from the retention clips 1 and channel built into the left side of the display back cover 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider ...

Page 47: ...r 905561 001 IMPORTANT Be sure to note the way the cable routes into the display hinge as shown in the following image 9 If it is necessary to replace the WLAN antenna cable and transceiver a Release the antenna cable from the retention clips 1 and channel built into the right side of the display back cover Component replacement procedures 39 ...

Page 48: ...ansceivers are included in the WLAN Antenna Kit spare part number 906173 001 IMPORTANT Be sure to note the way the antenna cable routes into the display hinge as shown in the following image Reverse this procedure to reassemble and install the display assembly 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts ...

Page 49: ...plugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 6 Remove the display assembly see Display assembly on page 35 Remove the power button board 1 Disconnect the cable from the power button board 1 2 Remove the PM2 0 3 0 screw 2 ...

Page 50: ...wer cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the bottom cover see Bottom cover on page 23 5 Disconnect the battery cable from the system board see Battery on page 24 6 Remove the display assembly see Display assembly on page 35 Remove the power connector cable 1 Disconnect the power connector cable 1 from the system board 2 Release the power connector 2...

Page 51: ...10180 xx1 For use in country or region Spare part number For use in country or region Spare part number For use in country or region Spare part number Belgium A41 Hungary 211 Saudi Arabia 171 Bulgaria 261 Israel BB1 Slovenia BA1 Canada DB1 Italy 061 Spain 071 Czech Republic and Slovakia FL1 Latin America 161 Switzerland BG1 Denmark Finland and Norway DH1 The Netherlands B31 Turkey 141 France 051 P...

Page 52: ... the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to update Setup Utility BIOS first determine the BIOS version on your computer To reveal the BIOS version infor...

Page 53: ...ntify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is more recent than your BIOS version make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a ...

Page 54: ...mperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within th...

Page 55: ...ecifications Metric U S Active diagonal size 35 56 cm 14 0 in Resolution 1366x768 HD Width 3 0 mm Surface treatment BrightView Brightness 220 nits typical Viewing angle SVA Backlight LED 35 56 cm 14 0 in HD display specifications 47 ...

Page 56: ...HP Recovery partition on the computer The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced For information on creating recovery media see Creating HP Recovery media select products only on page 48 For information on the recovery options that are available using the recovery media see Using Windows tools on page 49 Use Win...

Page 57: ...urchased separately to create recovery discs If you use an external optical drive it must be connected directly to a USB port on the computer the drive cannot be connected to a USB port on an external device such as a USB hub If you cannot create DVD media yourself you can obtain recovery discs for your computer from HP See the Worldwide Telephone Numbers booklet included with the computer You can...

Page 58: ... recovery partition to reclaim hard drive space HP Recovery Manager offers the Remove Recovery Partition option For more information see Removing the HP Recovery partition select products only on page 53 Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that yo...

Page 59: ...overy discs or a recovery USB flash drive This type of recovery can be used only if the hard drive is still working To start HP Recovery Manager from the HP Recovery partition IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps select products only 1 Type recovery in the taskbar search box select Recovery Manager and then select ...

Page 60: ...rder IMPORTANT For a tablet with a detachable keyboard connect the keyboard to the keyboard dock before beginning these steps 1 Insert the HP Recovery media 2 Access the system Startup menu For computers or tablets with keyboards attached Turn on or restart the computer or tablet quickly press esc and then press f9 for boot options For tablets without keyboards Turn on or restart the tablet and th...

Page 61: ...m the HP Recovery partition So before you remove the Recovery partition create HP Recovery media see Creating HP Recovery media select products only on page 48 NOTE The Remove Recovery Partition option is only available on products that support this function Follow these steps to remove the HP Recovery partition 1 Type recovery in the taskbar search box and then select HP Recovery Manager 2 Select...

Page 62: ...he following order a Connected USB drive NOTE To download the HP PC Hardware Diagnostics UEFI tool to a USB drive see Downloading HP PC Hardware Diagnostics UEFI to a USB device on page 54 b Hard drive c BIOS 3 When the diagnostic tool opens select the type of diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostic test press esc Downloading...

Page 63: ... automatically detect your product 4 Select your computer and then select your operating system 5 In the Diagnostic section follow the on screen instructions to select and download the UEFI version you want Downloading HP PC Hardware Diagnostics UEFI to a USB device 55 ...

Page 64: ...roved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard S...

Page 65: ...ord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 The flexible cord must be Type RVV 3 conductor 0 75 mm conductor size Power cord set fittings applian...

Page 66: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 58 Chapter 11 Recycling ...

Page 67: ...derations 18 D display assembly removal 35 spare part numbers 16 display back cover spare part number 16 display bezel removal 35 spare part number 16 35 Display Hinge Kit spare part number 16 38 display panel product description 1 removal 36 spare part number 16 display panel cable removal 38 spare part number 16 39 display specifications 47 DVD RW DL SuperMulti Drive spare part number 17 E elect...

Page 68: ...scription 1 product description audio 1 chipset 1 display panel 1 external card expansion 1 graphics 1 hard drive 1 memory 1 microphone 1 operating system 2 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 2 serviceability 2 webcam 1 wireless 1 product name 1 product name and number computer 11 R raw display panel spare part number 37 recover options 50 recovery di...

Page 69: ...g with the computer 12 U USB 2 0 port identifying 4 USB 3 0 port identifying 4 W webcam product description 1 webcam microphone module removal 36 spare part number 16 36 Windows system restore point 48 49 Windows key identifying 9 Windows tools using 49 wireless antenna removal 39 spare part number 16 40 wireless certification label 12 wireless product description 1 WLAN antennas identifying 3 WLA...

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