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HP StoreOnce 4900 Backup, Installation And Configuration Manual

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© Copyright 2013–2014 Hewlett-Packard Development Company, L.P.

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Revision History

December 2013

Revision 1

This is the first edition of the guide for HP StoreOnce 4900 Backup systems, issued with the 3.10.0 or later version of HP StoreOnce software.

June 2014

Revision 2

This is the second edition of the guide, issued with the 3.11.0 version of HP StoreOnce software.

Summary of Contents for StoreOnce 4900 Backup

Page 1: ...his document describes how to install and configure HP StoreOnce 4900 Backup systems These systems are also sometimes referred to as single node StoreOnce products and they run StoreOnce software version 3 10 0 or later HP Part Number BB903 90915 Published June 2014 Edition Second ...

Page 2: ... editorial errors or omissions contained herein WARRANTY STATEMENT To obtain a copy of the warranty for this product see the warranty information website http www hp com go storagewarranty Linear Tape Open LTO LTO Logo Ultrium and Ultrium Logo are trademarks of Quantum Corp HP and IBM in the US other countries or both Microsoft Windows is a U S registered trademark of Microsoft Corporation Intel a...

Page 3: ...f 21 Installing the disk enclosure 23 Installing the head server 25 Attaching SFPs 25 Cabling the head server and disk enclosure s 25 Licensing and storage expansion 27 Installing disks from the 44TB Capacity Expansion kit 28 Distributing the disk drives correctly 28 To install the drives 29 4 Powering on and managing the StoreOnce Management system 32 Powering on disk enclosures 32 Powering on th...

Page 4: ...tting up time and date 63 Configuring licenses 64 Applying the Instant On license 64 Applying a full license 64 Expanding storage 65 Accessing the StoreOnce Backup system over SFTP 68 Accessing the StoreOnce folders 68 Software update process 69 Upgrading BIOS or hardware firmware components 69 Configuring Remote Support 70 Before configuring Remote Support 70 Remote Support and warranty details 7...

Page 5: ...on 113 Performance 113 Power up and power off 113 Powering up servers 113 Powering off 114 Rebooting the system 114 Power On Off Problems 114 Licensing problems 114 Instant On license expires 114 Capacity expansion 115 Problems expanding storage 115 Discover storage fails 115 Add storage fails 115 Cannot connect to a NAS share 115 About this guide 117 Intended audience 117 Related documentation 11...

Page 6: ...red Capacity upgrades and licenses Replication and StoreOnce Catalyst licenses Security Pack license Additional cabling requirements and make sure they are pre laid Location Before placing an order consult the product specification available at http www hp com go StoreOnce and identify a suitable location in your data center with sufficient access and space to install the product The installation ...

Page 7: ...lugin when using Symantec NetBackup To use Virtual Tape iSCSI over Ethernet or Fibre Channel connectivity is required StoreOnce VTL replication always uses the Ethernet connectivity NOTE The HP Data Protector DFMF Distributed File Media Format for Data Protector s virtual full backups is not supported for use with the StoreOnce Backup System This format is very inefficient with deduplication devic...

Page 8: ... the AD domain where the passwords are also configured Do you wish to create Local Administrators for the CIFS server only Y N Do you wish to create AD External users or groups with access to all StoreOnce features Y N Provide details if you wish HP Support to configure these users Only the name is required to configure AD users or groups on the StoreOnce Backup system Do you intend to create Stor...

Page 9: ...cklist 4 Single port For example on 1GbE ports eth0 eth1 eth2 and or eth3 on 10GbE ports eth4 eth5 eth6 and or eth7 Bonded ports Specify port bonding combinations for example on 1GbE ports eth0 and eth1 eth0 eth1 and eth2 eth0 and eth3 eth3 and eth2 and so on on 10GbE ports eth4 and eth5 eth4 and eth6 eth6 and eth7 and so on VLAN enabled Only one physical subnet per portset is supported however mu...

Page 10: ...bnet mask IP address range Tag ID if VLAN subnet Name and type Phys or VLAN Subnet details Bonding mode 1 4 or 6 Ports used eth0 eth1 eth2 eth3 eth4 eth5 Portset name Domain name Gateway Subnet mask IP address range Tag ID if VLAN subnet Name and type Phys or VLAN Subnet details 10 Checklists for completion prior to installation ...

Page 11: ...ay Subnet mask IP address range Tag ID if VLAN subnet Name and type Phys or VLAN Subnet details Bonding mode 1 4 or 6 Ports used eth0 eth1 eth2 eth3 eth4 eth5 Portset name Domain name Gateway Subnet mask IP address range Tag ID if VLAN subnet Name and type Phys or VLAN Subnet details NOTE Multiple bonding combinations are available but 1GbE ports cannot be configured with 10GbE ports Network requi...

Page 12: ... 1 1 0 but can only be enabled by HP Support Have you connected the required number of physical FC connections 4 per server are available See Fibre Channel connection page 80 of this guide 2 When creating a FC library you may select individual ports or FC ports 1 2 or FC ports 3 4 Be aware that Port 1 and port 3 are on the first FC card port 2 and port 4 are on the second FC card so it is importan...

Page 13: ...ss Mail From Reply To Do you wish to use the integrated StoreOnce Remote Support feature 3 Do you wish to configure SNMP traps NOTE SNMP traps are used other tools internal to the organisation and for HP Remote Insight Remote Support IRS However please note that IRS should not be used at the same time as the StoreOnce Remote Support feature For information about the free HP Remote Insight Remote S...

Page 14: ...0 4700 24TB and StoreOnce 4500 48TB Capacity expansions When the Instant On license expires you must apply the full licenses for StoreOnce Replication and Catalyst if you wish to continue using these StoreOnce functions Save passwords to a secure location 5 The label on the server head unit contains the iLO4 password and IP address for the system Make a note of this information before you install ...

Page 15: ...elines If you are new to the HP StoreOnce Backup system read this guide before system configuration It describes the StoreOnce technology key performance parameters and best practices for configuring it HP StoreOnce Installation posters Installation posters are available for each product family and describe how to quickly install the product by connecting LAN Port 1 to a 1GbE network HP StoreOnce ...

Page 16: ...osure with 1 1 4 BB904A pre configured storage BB904A spare pre configured storage This can also be expanded with up to five 1 1 disk expansion kits BB908A Front view of the HP StoreOnce 4900 Backup Figure 1 Front view of the HP StoreOnce 4900 Backup Disk enclosure 2 Head server 1 Drawer 2 right hand side of enclosure 4 1U support shelf 3 Drawer 1 left hand side of enclosure 5 WARNING If a second ...

Page 17: ...D card 2 4 FC card 2 3 10GbE card 2 6 10GbE card 1 5 Power supply 2 8 Power supply 1 7 Video monitor port 10 USB ports 9 Serial connector 12 iLO4 Management port do not use for data connection 1 1 1GbE network ports 2 3 and 4 14 1GbE network port 1 used with Quick Install option 13 HP StoreOnce 4900 Backup 17 ...

Page 18: ...pts page 38 for more details about configuring the network An Ethernet connection is required for backing up to iSCSI VTL devices for replication and StoreOnce Catalyst Copy activities and for all StoreOnce management tasks It is also required if you wish to backup to NAS shares and StoreOnce Catalyst stores across ethernet The HP StoreOnce Backup system supports IPv4 only The HP StoreOnce Backup ...

Page 19: ...lt on HP Proliant server hardware and use the embedded HP Integrated Lights Out 4 iLO 4 management technology iLO enables secure remote monitoring and console access via a web browser All HP StoreOnce Backup systems are supplied with an iLO password that should be changed after installation and stored safely offsite with other passwords iLO is not required for daily management of the StoreOnce app...

Page 20: ... not allow access if security is disabled on the browser StoreOnce CD contents NOTE The CD provides links to the HP Support website and requires an Internet connection to access files The CD contains the following Documentation Full product documentation in pdf format in the form of a User Guide StoreOnce CLI Reference Guide Linux and UNIX Configuration Guide this Installation Guide and Safety doc...

Page 21: ...llations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Important safety information WARNING The disk enclosure without drives installed weighs 72 58 kg 160 00 lb With all drives and components installed the enclosure can weigh up to 145 15 kg 320 lb To reduce the risk of personal injury or damage to the equipment Observe l...

Page 22: ...en fully seated the rack rail will lock into place Figure 4 Installing the rails 4 Repeat the procedure for the right rack rail 5 Insert the eight locking nuts for the disk enclosure into the rack two on each column The nuts are used to secure the thumbscrews on the front of the disk enclosure and the mounting brackets that attach to the rear of the disk enclosure To locate the correct position fo...

Page 23: ...e disk enclosure Leave the base storage disks in the enclosure but do not add any further expansion disks if purchased until the disk enclosure is fully installed Drawer one left Two spare hot disks in bays 34 and 35 and eleven disks in bays 23 33 Drawer two right Two spare hot disks in bays 34 and 35 Installing the disk enclosure 23 ...

Page 24: ...into the rack above chest level a third person must assist with aligning the enclosure with the rails while the other two people support the weight of the enclosure Figure 6 Installing the second disk enclosure and tightening the thumbscrews 2 Attach the retaining brackets 1 to either side of the rear of the disk enclosure and secure them to the rack Figure 7 Attaching the retaining brackets 24 In...

Page 25: ...the unit s front bezel Attaching SFPs The Accessory Kit supplied with the HP StoreOnce 4900 Backup system contains four 8Gb Short Wave FC SFP and four 10Gb SR SFP Unpack the SFPs and connect them to the corresponding ports on the rear of your product Connect an SFP to each FC port and each 10GbE port as shown below 1 Figure 8 Connecting FC and 10GbE SFPs on HP StoreOnce 4900 Cabling the head serve...

Page 26: ...er 1 I O module A port 2 to Drawer 2 I O module A port 1 0 5m SAS cable 3 Drawer 2 I O module B port 1 to Drawer 1 I O module B port 2 0 5m SAS cable 4 4 If you are installing a second disk enclosure The cabling for the second disk enclosure is identical to the cabling for the first disk enclosure except it is connected to the second RAID card in slot 4 Connect the supplied 2m SAS cables from the ...

Page 27: ...orage in the first disk enclosure is pre configured and available for use at installation Any additional storage either from 44TB Capacity Expansion Kits or in a second disk enclosure 60TB Capacity Expansion must be licensed and added to the storage configuration before the disks become available for use See Expanding storage page 65 IMPORTANT The correct number of licenses for additional storage ...

Page 28: ...pacity Expansion kits must be added to specific bays in the drawers within the disk enclosure according to the sequence in which the disk set is being added Each drawer has a label that specifies the sequence in which each set of 1 1 disks must be installed This sequence is mandatory for StoreOnce software support Figure 1 1 Disk labeling for drawer 1 Figure 12 Disk labeling for drawer 2 Table 5 P...

Page 29: ...gth of time It should be opened only for maintenance and storage expansion Verify that the drives are fully seated before closing the drawer The drawer is fully closed when the fans slow down to their normal speed The drawer should be closed with the handle in the released position NOTE Remember to close the handle after closing the drawer 1 Having determined what disks are already installed use t...

Page 30: ...The fans will return to normal speed when both drawers are properly closed WARNING Pinch hazard Keep hands out of front and rear of chassis when closing hard drive drawers CAUTION To prevent improper cooling and thermal damage do not operate the disk enclosure for an extended period of time with the drawer open CAUTION To prevent improper cooling and thermal damage do not operate the disk enclosur...

Page 31: ...6 Additional storage is not pre configured or licensed at installation See Expanding storage page 65 Installing disks from the 44TB Capacity Expansion kit 31 ...

Page 32: ... powered on 1 before powering on the head server unit You may need to hold down the power on button on the rear of drawer 2 for a few seconds Figure 16 Powering on the disk enclosure Powering on the HP StoreOnce Backup system Press the Power on button 1 on the front of your HP StoreOnce Backup system The normal boot sequence takes approximately 5 minutes On power up the HP StoreOnce Backup system ...

Page 33: ...ables administration and monitoring of the system Some tasks such as library configuration and user management can be performed from either the StoreOnce GUI or the StoreOnce CLI other tasks such as network configuration SNMP configuration and date and time configuration can only be performed through the StoreOnce CLI See the HP StoreOnce Backup system CLI Reference Guide for more information abou...

Page 34: ...icular will the HP StoreOnce Backup system be added to an Active Directory Domain The following AD domain details will be required to configure AD The AD domain name The user name and password of the Domain Administrator or a delegated user with Domain Administrative rights Once the StoreOnce Backup system has been joined to an AD domain you can configure external users or external groups on the S...

Page 35: ...so passwords for additional users should also be saved offline and kept in sync with the details held on the HP StoreOnce Backup system User account and password requirements Local accounts can be between 1 16 characters in length and contain only alpha numeric and the following symbols _ External names may be up to 256 characters in length and contain alpha numerics and the following symbols _ Ne...

Page 36: ...le at each step as shown in the example below execute skip back and quit The network must be configured system set config The following configuration steps will be performed Configure Network Configure Time Configure Licenses Verify Hardware health Finish Configuration and reboot Finish Configuration Actions execute Perform current step Default skip Skip to the next step back Go back to a previous...

Page 37: ...me of the HP StoreOnce Backup system so that it has moved backwards the configuration must be completed with a reboot This performs a couple of tasks Save the configuration details Two configurations devconfig timestamp txt containing network and other device management settings and devconfig timestamp zip containing backup targets email settings user accounts and so on are saved in the config fol...

Page 38: ...defined depending upon the number of physical ports available and how they are bonded Each portset will have at least one port and one subnet If the portset is VLAN enabled it may be configured with multiple VLAN subnets maximum is 128 for the whole system See VLAN subnets with StoreOnce Backup page 42 for more information about guidelines when creating VLAN subnets Subnets define the network path...

Page 39: ...LI commands as shown in the worked examples below Once a file is activated it becomes the current file There can be only one current file Once you have finished creating a configuration and whenever you modify a configuration be sure to use the StoreOnce CLI to create a configuration save and restore file Refer to the HP StoreOnce CLI Reference Guide for the full range of network and save and rest...

Page 40: ... to a single portset up to a maximum of 128 See VLAN subnets with StoreOnce Backup page 42 Identifying network ports available All systems have four 1GbE ports that are identified as eth0 LAN port 1 and eth1 eth2 and eth3 LAN ports 2 3 and 4 HP StoreOnce 4900 Backup systems have an additional four 10GbE ports that are identified as eth4 eth5 eth6 and eth7 If you do not know what ports are availabl...

Page 41: ...is recommended when The customer wants to increase throughput to the StoreOnce appliance Trunks between switches on the customer network already use LACP mode The LACP protocol only works when it is configured on both the network switch and StoreOnce end of the connection Please refer to your switch documentation for information on LACP configuration Mode 6 Active Load Balancing This mode provides...

Page 42: ...y independent subnets as required Use 1GbE and Servers to be backed up are split across multiple physical networks with independent Multiple ports with no bonding 10GbE ports as best meets requirements access to the appliance Separate data Network SAN and management LANs are used i e each server has a port for business network traffic and another for data backup Depends upon number of networks and...

Page 43: ...upting non affected network configuration on the appliance VLAN tagging does not increase bandwidth because the bandwidth is bound by the physical speed of the portset The number of open streams is bound by the specification for the StoreOnce appliance StoreOnce monitoring is on the physical portset not on each VLAN subnet VLAN tagging is not a multi tenancy solution Once configured all StoreOnce ...

Page 44: ... Network example NOTE For a worked example on configuring this network see Network configuration how to use StoreOnce CLI commands page 45 44 Network configuration understanding the StoreOnce networking concepts ...

Page 45: ...If so make sure that all details are available to configure the VLAN subnets and tag IDs IMPORTANT If you are configuring multiple VLAN subnets HP recommends configuring only a couple initially in the wizard After initial configuration you can create a copy of the configuration and edit the copy to attach the remaining VLAN subnets to portsets using StoreOnce CLI commands as illustrated in Modifyi...

Page 46: ... may wish to dedicate one network to StoreOnce Catalyst Copy and replication Or you may wish to use the 10GbE network for backup data You will be prompted to provide details of the new subnet as above 7 When you have completed details for all subnets you are asked to select which subnet will provide the default gateway The wizard then validates and activates the configuration and it becomes the cu...

Page 47: ...Figure 20 Network configuration flowchart Before running net set wizard 47 ...

Page 48: ...o this using the StoreOnce CLI commands It is not configurable using the wizard See To add Data in Flight Encryption page 59 In the following example we shall use the net set wizard to support the following network configuration Two DNS servers One portset that uses the eth0 port only and will be used for a DHCP subnet A second portset that is used for the Backup Data subnets and uses the bonded p...

Page 49: ...ting network configuration without having to reconfigure all settings use the net modify or net add commands instead See the User Guide guide for physical port layout details The wizard consists of the following steps Step 1 Set system wide DNS server addresses optional and cluster size if multi node Step 2 Configure network settings for available network adapters Step 3 Save and apply all network...

Page 50: ...way obtained from DHCP server default 2 Set gateway manually this may be blank if no gateway is required 1 Gateway Gateway obtained from DHCP server Do you want to configure the network domain name or get the domain name from DHCP 1 Domain name obtained from DHCP server default 2 Set domain name manually e g mydomain local this may be blank if no domain name is required 1 Domain Name Domain name o...

Page 51: ...ting of two separate NICs bonded together 1 Single port default 2 Bonded ports note ports must be the same speed to bond 2 Bonded Single Bonded ports note ports must be the same speed to bond Select bond configuration 1 eth4 eth5 10 Gig default 1 Bonding eth4 eth5 10 Gig Select the desired bonding mode Note that if you select bonding mode 6 you will not subsequently be able to add VLAN networks to...

Page 52: ...ol Protocol LACP Bonding Is this configuration correct 1 Yes default 2 No 1 Configuration okay Yes 3 At this point you have configured the network sufficiently to enable access to the StoreOnce Management CLI and GUI and to target backup from media servers on the specified VLAN subnet We shall continue with the wizard to complete initial network configuration by creating a third and final portset ...

Page 53: ... configure a static default gateway for this subnet or get the gateway information from DHCP 1 Gateway obtained from DHCP server default 2 Set gateway manually this may be blank if no gateway is required 2 Gateway Set gateway manually this may be blank if no gateway is required Note that if you intend to select this network as the default network later on then you must now specify an IP address If...

Page 54: ...ose a default network Select a default network The default network shall be used as the default gateway subnet 1 subnet_1 default 2 subnet_2 3 subnet_3 2 Default Subnet subnet_3 4 You have now configured all available ports The wizard now asks you to confirm your settings and will validate and automatically activate this configuration for you if you confirm the settings are correct and there are n...

Page 55: ...3 Encryption Links Bonding Mode 6 Active Load Balance Bonding Validation succeeded Is this configuration correct 1 Yes default 2 No Finish Wizard Yes Step Complete Do you want to 1 Finish wizard and apply settings default 2 Go back to previous step Step 2 3 Go back to start of present step Step 3 4 Quit wizard and lose all settings Navigation Finish wizard and apply settings Successfully saved net...

Page 56: ...rent configuration directly Create a copy of the current configuration using the following StoreOnce CLI command newconfig is the name assigned to the copied file and can be any name you choose net copy config from current to newconfig 3 Make the required modification using the relevant parameters as described in the separate sections below The StoreOnce CLI commands that you use will depend upon ...

Page 57: ...1 IP Addresses dhcp Net Mask dhcp Domain Name dhcp Gateway dhcp Default Network VLAN tag Port Set portset_1 with these interfaces eth0 Encryption Links Bonding Mode Not applicable Network subnet_2 IP Addresses 10 1 1 21 Net Mask 255 255 0 0 Domain Name rnd mycompany net Gateway 10 1 1 1 Default Network VLAN tag 22 Port Set portset_2 with these interfaces eth5 eth7 Encryption Links Bonding Mode 4 L...

Page 58: ... subnet_2 IP Addresses 10 1 1 21 Net Mask 255 255 0 0 Domain Name rnd mycompany net Gateway 10 1 1 1 Default Network VLAN tag 22 Port Set portset_2 with these interfaces eth5 eth7 Encryption Links Bonding Mode 4 Link Aggregate Control Protocol LACP Bonding Network subnet_3 IP Addresses 172 1 1 66 Net Mask 255 255 0 0 Domain Name uk mycompany net Gateway 172 1 1 1 Default Network yes VLAN tag Port ...

Page 59: ...ryption on all StoreOnce models running StoreOnce software version 3 1 1 0 or later Data in Flight Encryption uses the IPsec protocol to support data encryption at subnet level It requires the user to pair the IP addresses of the backup media server to the subnet that has been configured on the StoreOnce Backup system and to create a rule that ensures the pair communicate uniquely with each other ...

Page 60: ...the configuration called config_with_ipsec that adds encryption to subnet_2 The IP address is the client s IP address and the passphrase must match the passphrase that has been configured on the client net add encryption config_with_ipsec subnet_2 nl ipaddr 172 18 198 101 passphrase securephrase1 Command Successful NOTE You still need to validate and activate the configuration file to make encrypt...

Page 61: ...nded that these values are set sufficiently high to allow the backup jobs to run as well as maintain the security of the data being transferred Troubleshooting A performance drop may be seen when Data in Flight encryption is turned on The amount of drop in performance depends on the CPU and memory resources of the backup media servers as well as the amount of unique data being transmitted If a dat...

Page 62: ...rpNetwork1 subnet Subnet_4 portset portset_4 nl ipaddr 192 168 2 15 gateway 192 168 2 1 netmask 255 255 255 0 domain uk mycompany net default no 3 Validate the modified configuration using the StoreOnce CLI command net validate config newconfig 4 Activate the modified configuration using the StoreOnce CLI command net activate config newconfig 5 Once successfully validated and activated the modifie...

Page 63: ...8 For other tasks such as user account configuration email configuration and device configuration for backup replication targets using VTL NAS or StoreOnce Catalyst refer to the HP StoreOnce Backup system user guide Setting up time and date NOTE HP strongly recommends setting the time and date when configuring the network using the system set config wizard This section describes how to do this if ...

Page 64: ...s sometimes called the Demo license The Instant On license is pre installed in all StoreOnce Backup systems and is a single license that enables two features StoreOnce Catalyst and StoreOnce Replication for a period of 90 days This allows customer to try some of the advanced features in StoreOnce units without having to purchase a full licence in advance NOTE This license cannot be used with capac...

Page 65: ...using one of the following StoreOnce CLI commands license load LTU dat to load a license that has been saved as a file image The file image must exist in the Backup System s repository directory license add string to key in the license directly If you used email or a temporary file cut and paste the string exactly as you obtained it from the HP Licensing website It is not advised to try and key in...

Page 66: ... application and log into the IP address for the StoreOnce Management Console using the Administrator account 2 Scan for the newly attached storage and create the RAID volumes Logical Units LUNs using the following StoreOnce CLI commands system show status hardware show storage status hardware discover storage NOTE The following output is an example the values shown may not match your appliance sp...

Page 67: ...ardware add storage NOTE This command may be run as soon as the LUN has been created but for optimum performance the recommendation is to allow parity initialization to complete 5 This command expands the filesystem to use the storage The process can take up to four hours to complete 6 Monitor the expansion using StoreOnce CLI commands NOTE The following output is an example the values shown may n...

Page 68: ... folder support tickets in the tickets folder software upgrades in the repository folder and the saved configurations in the config folder Figure 23 StoreOnce folder structure Accessing the StoreOnce folders Use an SFTP client to access the StoreOnce Backup system NOTE There are a number of SFTP clients available on the internet For example FileZilla is a free open source SFTP client for Windows a...

Page 69: ...ement interface check that the process has completed successfully as follows From the CLI Use system show packages to check that all packages are now Installed You should see this line in the output of system show packages D2D_Master software_revision_info rpm installed From the GUI Check on the StoreOnce screen to ensure that the software revision number has updated to software version D2D_Master...

Page 70: ...MP on the StoreOnce Backup system There is no conflict with StoreOnce Remote Support 2 Alerts are transmitted over the firewall friendly port 443 If the Data Center environment does not allow internet access you cannot use Remote Support 3 The details of the HP Remote Support server that will receive the alerts from the StoreOnce Backup system are provided by the StoreOnce GUI You need to enter th...

Page 71: ...nclosure may be added To set up Remote Support Remote Support is a standard feature that is enabled and available to all users 1 Log on to the StoreOnce GUI for the appliance and select Remote Support 2 Click Modify Select Passive Automatically send log files to HP and provide the details for the proxy server that enables internet access for Remote Support If required for the network environment c...

Page 72: ...d enter technical contact details for the customer site HP Support will use this information to provide feedback and instructions on resolving any issues Information is required for all fields marked with an asterisk 72 Completing the installation ...

Page 73: ...ails for the server You must provide the serial number and product number in the Customer Entered fields You will find this information on the toe tag attached to the server see also Remote Support and warranty details page 70 Configuring Remote Support 73 ...

Page 74: ...res click Rescan devices 6 Select a storage device click Modify and enter the warranty details for that storage device You must provide the serial number and product number See also Remote Support and warranty details page 70 74 Completing the installation ...

Page 75: ...everything has been configured There should not be an X against any field on the screen NOTE A missing serial number will prevent a test event being sent 8 Click Send Test Event on the Remote Support page Configuring Remote Support 75 ...

Page 76: ...ived The HP Support person will check on the database portal that the event has been received and will also verify that warranty serial part numbers are valid and under warranty or have valid care packs This completes Remote Support verification 76 Completing the installation ...

Page 77: ...nd registered with HP Systems Insight Manager so that information from the StoreOnce Backup system can be transmitted to and interpreted by the management host There are three stages to setting up HP Systems Insight Manager for use with the HP StoreOnce Backup system 1 Register SEMI MIB mib and TRAP DESTINATION MIB within the base of MIBs supported by HP Systems Insight Manager 2 Update the existi...

Page 78: ...nabled encryption will automatically be performed on the data before it is written to disk Encryption cannot be disabled once it has been set for a library or Catalyst store Encryption keys are written to a key store which should be backed up and saved securely offsite in case the original key store is corrupted However be sure to keep only the latest version of the key store The StoreOnce CLI com...

Page 79: ...onfirm it 6 Type exit to log out 7 Store the new password securely in an offline Password Security tool To reset the password for the local Admin user to default 1 Gain access to the local system console either using a locally attached USB keyboard and Monitor or via iLO remote console 2 At the Login prompt type HPresetpassword 3 When prompted for the password enter the current password The defaul...

Page 80: ...itch 3 The switch must have a multi mode transceiver that supports speeds of 8Gbs preferred 4Gbs or 2Gbs 4 When you use the StoreOnce GUI or CLI to create the library device select one of the FC ports The following example shows the Port drop down in the StoreOnce GUI for a model with two FC cards For information about the other fields see the HP StoreOnce Backup system User Guide or online Help N...

Page 81: ...gy is used Due to complexities in multi hosting tape devices on SANs it is best to make use of zoning tools to help keep the backup restore environment simple and less susceptible to the effects of changing or problematic SANs Zoning provides a way for servers disk arrays and tape libraries to only see what hosts and targets they need to see and use The benefits of zoning include but are not limit...

Page 82: ... A virtual driver or loader would be identified by the following example text Symbolic Port Name HP D2D S N CZJ1440JBS HP Ultrium 4 SCSI Fibre Channel S N CZJ1440JC5 Port 0 Symbolic Node Name HP D2D S N CZJ1440JBS HP Ultrium 4 SCSI Fibre Channel S N CZJ1440JC5 In the example above the S N CZJ1440JBS for all devices should be identical If this is Node Port 1 the Node Name string will be as above bu...

Page 83: ...uctions on configuring encryption on the StoreOnce Backup system see Adding encryption to StoreOnce Backup system page 60 For instructions on configuring encryption on Linux see the HP StoreOnce Linux and UNIX Configuration guide NOTE The settings for key lifetimes can have an impact on the performance of the data in flight encryption links If the lifetime values are set to low values then there i...

Page 84: ...n Windows Firewall with Advanced Security and select Properties 3 To make sure the firewall is switched on for the profile on which your network interface is running go to the IPSec Settings tab 84 Configuring backup servers to work with HP StoreOnce ...

Page 85: ...sec defaults click Customize 5 Under Key exchange Main Mode select Advanced and click Customize 6 Under Key Lifetimes set Minutes to 480 Click OK Configuring Data in Flight encryption on Windows media servers 85 ...

Page 86: ...tection Quick Mode select Advanced 8 Click Customize Under Data Integrity algorithms and Data Integrity and Encryption Algorithms select a protocol and click Edit 86 Configuring backup servers to work with HP StoreOnce ...

Page 87: ...times to close the Properties boxes and return to the main Windows Firewall with Advanced Security window 1 1 In the left hand navigation tree first click and then right click on Connection Security Tools 12 Select New Rule Configuring Data in Flight encryption on Windows media servers 87 ...

Page 88: ... Rule Type select Server to server 14 Click Next to move to Endpoints 15 Under Which computers are in Endpoint 1 select These IP addresses and click Add 88 Configuring backup servers to work with HP StoreOnce ...

Page 89: ...are in Endpoint 2 select These IP addresses and click Add 18 Enter the IP address of the remote machine which is the HP StoreOnce Backup system Multiple IP addresses on the HP StoreOnce Backup system can be configured here to connect to the IP address specified for the media server Click Next Configuring Data in Flight encryption on Windows media servers 89 ...

Page 90: ... Click Next to move to the Authentication Method step 21 Select Advanced and click Customize 22 In the Customize Advanced Authentication Methods window click Add in the left hand side under Fist authentication methods 90 Configuring backup servers to work with HP StoreOnce ...

Page 91: ... add Data in Flight Encryption page 59 Click OK 25 Click OK and click Next 26 Select the network type to which this connection rule applies and click Next 27 Provide a name for the connection and click Finish 28 To view the status of the created connection rule expand Monitoring Security Associations Configuring Data in Flight encryption on Windows media servers 91 ...

Page 92: ...o check the HP website for driver updates at http www hp com support The tape drive is configurable as an LTO 2 LTO 3 LTO 4 LTO 5 or LTO 6 device This is the default behavior of the tape drive and there is no need and no way to change it on the HP StoreOnce Backup system It is important not to confuse emulation type with cartridge size Emulation type is independent from cartridge size The HP Store...

Page 93: ... created on the HP StoreOnce Backup system The iSCSI initiator ships with later versions of Microsoft Windows but not with Windows 2003 or earlier HP is not permitted to include the iSCSI initiator on the CD So if required it must be retrieved from the Microsoft website NOTE With some versions of Windows the iSCSI initiator service is not started by default This component must be configured manual...

Page 94: ... connect the host to a device on the HP StoreOnce Backup system It does not provide a comprehensive description of all the tabs please download the User Guide from the Microsoft website for more information NOTE The screenshots below may not be correct for your operating system They are taken from an iSCSI Initiator running on a Windows 7 operating system 1 The Targets tab is the default tab when ...

Page 95: ...P StoreOnce Backup system for example mystoreonce mydomain com to add it as a target portal for the host on the Discovery tab Do not change the Port it should be 3260 4 Click on OK to add the target portal to the Discovery page You may need to click Refresh iSCSI Initiator optional VTL only 95 ...

Page 96: ...must log on to the appropriate targets for your host Remember that each library has at least two devices and you must log onto each one separately If the emulation type you have selected allows more drives there will be a target device for each drive 96 Configuring backup servers to work with HP StoreOnce ...

Page 97: ... that you do not have to manually connect to it in the future NOTE If you wish to use CHAP authentication click Advanced before you click OK See separate section below for more details about CHAP authentication 7 Repeat until all required targets have been added 8 Click OK The targets are now showing as Connected iSCSI Initiator optional VTL only 97 ...

Page 98: ...98 Configuring backup servers to work with HP StoreOnce ...

Page 99: ...se CHAP authentication click Advanced on the Connect to Target dialog IPSec Tunnel Mode is not supported 2 Check Enable CHAP logon and enter the secret in the Target Secret box The CHAP secret may be between 12 and 16 alphanumeric characters It should be the same string as you enter for the Initiator CHAP Secret and the Name is used for Initiator User Name on the StoreOnce Management Interface See...

Page 100: ...device in the StoreOnce Management Console Favorite Targets tab The Favorite Targets tab shows the targets that have been configured to restore automatically on reboot During initial configuration it is for information only However if you want to stop the host automatically connecting to a device you must select the device on this tab and Remove it To disconnect the device without rebooting go bac...

Page 101: ...iSCSI Initiator optional VTL only 101 ...

Page 102: ...reOnce GUI provides valuable information In this chapter Front view of the HP StoreOnce 4900 Backup system page 103 Front view of the disk enclosure page 104 Rear view of the disk enclosure page 105 Drive LEDs page 107 1GbE LAN port LEDs page 109 10GbE port LEDs page 109 Fibre Channel card LEDs page 111 NOTE All diagrams show the unit with the cover plate removed 102 Understanding LEDs ...

Page 103: ...forming correctly 2 System Health LED Flashing amber degraded condition Flashing red critical condition such as power supply or fan failure Steady green Power connected device ready to use 3 Power On button LED Flashing green performing power on sequence Steady amber Device switched off or in hibernation with power connected Steady blue identifies the unit Off No power connected Steady blue identi...

Page 104: ...ng amber 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Amber Drive failure link failure or mismatched configuration Off The drive is offline a spare or not configured as part of an array Green The drive has been selected by a management application and it is operating normally 1 Hard drive LEDs Drive Locate mode UID LED is flashing Flashing ...

Page 105: ...ower present Off Off Green System health is good Internal Health LED 2 Off System is off Amber Enclosure requires service check I O fan and power supply LEDs and AC power cables to power supplies GSI LED 3 Off Enclosure is functioning normally Blue UID LED is enabled from the UID button UID button LED Drawer 2 4 Blue flashing System is in hard drive locate mode or an enclosure firmware update is i...

Page 106: ...d 9 Standby heartbeat failure 10 Remote I O module heartbeat failure 1 1 Enclosure thermal shutdown imminent 12 Enclosure thermal shutdown occurred 13 Enclosure management bus failure false fan failures may occur 14 Signal integrity errors detected 15 Power supply PIC communications error 16 Unsupported backplane detected Blue UID LED is enabled from the UID button UID button LED Drawer 1 9 Blue f...

Page 107: ... stripe size migration capacity expansion or logical drive extension Flashing amber green The drive is a member of one or more logical drives and predicts the hard drive will fail Flashing amber The drive is not configured and predicts the hard drive will fail Solid amber The drive has failed Disks in disk enclosure CAUTION There are two hot spare disks in each drawer of the disk enclosure bays 34...

Page 108: ...ashing regularly On The drive is online but it is not currently active Off On Do not remove the drive Removing a drive may terminate the current Amber flashing regularly Flashing regularly 1 Hz operation and cause data loss The drive is part of an array that is undergoing capacity expansion or a stripe size migration but a predictive failure alert has been received for this drive To minimize the r...

Page 109: ...failure alert has been received for this drive Replace the drive as soon as possible Amber flashing regularly Off The drive is offline a spare or not configured as part of an array Off Off 1GbE LAN port LEDs The 1GbE LAN ports have two LEDs as illustrated on the rear of an HP StoreOnce Backup system below Figure 29 1GbE LAN port LEDs Steady green The LAN connection is using 10 Mbps 100 Mbps link 1...

Page 110: ...ction is faulty 1 Link On yellow Link to the adapter is established The adapter is receiving power and the cable connection is good Flashing green Ongoing network data activity The adapter is sending or receiving network data at up to 10 Gb s 2 Activity Off No network data activity or no connection 1 10 Understanding LEDs ...

Page 111: ...initialization On On On Power on after software initialization Link not initialized Flashing Flashing Flashing Software fault OK Alternately flashing Alternately flashing Alternately flashing Connected at 2 Gb s On Off Off Activity at 2 Gb s OK Flashing Off Off Connected at 4 Gb s Off On Off Activity at 4 Gb s OK Off Flashing Off Connected at 8 Gb s Off Off On Activity at 8 Gb s Off Off Flashing F...

Page 112: ... command net show status all 3 Use the StoreOnce CLI command net ping to check that you can ping another network IP in the configured subnet Ping a known IP address in each configured subnet and also check that you can ping the StoreOnce system from another system in that same subnet to check that ping works in both directions If it fails check the network configuration on the StoreOnce system is ...

Page 113: ...page for your product for detailed guidance There are many reasons why you may not see the performance you expected from your HP StoreOnce Backup system Your own network speed or disk access is not fast enough to allow streaming of data Your backup application is not optimized Your HP Backup system is not optimized for your network and application You are not using the 10GbE ports for backup Make ...

Page 114: ...again see above If the Power LED is GREEN but you cannot log in Reboot and check for hardware errors as the HP StoreOnce Backup system device boots up HP StoreOnce Backup system System Health LED is flashing RED One of the two power supplies may be faulty or not connected to power at power on time causing a warning condition Check the LED on the PSU to ensure it is not faulty it should be green En...

Page 115: ...fails The hardware discover storage command will fail if A previous discover storage command is already running There is no storage to be added There are insufficient expansion licenses applied to allow the entire expansion to complete in this case no expansion will take place until sufficient licenses are present for all added storage The storage is installed in the wrong disk bay locations for t...

Page 116: ...Reboot the host Linux system and the connection will work again 1 16 Troubleshooting ...

Page 117: ...ce Backup system Concepts and Configuration Guidelines HP StoreOnce Backup system User guide HP StoreOnce Backup system Maintenance and Service Guide Use the following link to access appropriate documents for your product www hp com go storage docs You can also find these documents from the HP Support Center website http www hp com support Query on your product name and then select the Product Man...

Page 118: ...uct serial numbers Error messages Operating system type and revision level Detailed questions Customer self repair HP customer self repair CSR programs allow you to repair your StorageWorks product If a CSR part needs replacing HP ships the part directly to you so that you can install it at your convenience Some parts do not qualify for CSR Your HP authorized service provider will determine whethe...

Page 119: ...ources HP websites For additional information see the following HP websites http www hp com http www hp com go ebs http www hp com go spock http www hp com go storeonce http www hp com go storage http www hp com service_locator http www hp com support Documentation feedback HP welcomes your feedback To make comments and suggestions about product documentation please send a message to storagedocs f...

Page 120: ...P Kazakhstan ЖШС Хьюлетт Паккард К Қазақстан Алматы қ Бостандық ауданы Тимирязев к сі 28В тел факс 7 727 355 35 50 7 727 355 35 51 Manufacturing date The manufacturing date is defined by the serial number CCSYWWZZZZ HP serial number format for this product Valid date formats include YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 ...

Page 121: ...ervers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networking Products http www hp com support Networking Warranties Warranty information 121 ...

Page 122: ... marking Belarus Kazakhstan Russia 120 encryption 78 ethernet configurations 18 EuroAsian Economic Commission EAC 120 F Favorite Targets tab iSCSI initiator 100 Fibre Channel connection 80 creating devices 80 LEDs 1 1 1 fibre channel and iSCSI 93 topologies 19 zoning 81 Fibre Channel connections 19 firmware management tool 69 folder structure 68 full license 64 G General tab iSCSI initiator 94 gui...

Page 123: ...s installing 25 SFTP 68 SNMP configuration 77 MIBs 77 software installation drivers 92 manual 83 using iSCSI 93 software requirements 18 20 software update 69 StoreOnce Backup system definition 15 logging on to GUI 33 subnets add to network configuration 61 Subscriber s Choice HP 1 18 symbols in text 1 18 system set config 36 T target authentication 99 technical support HP 1 18 service locator web...

Page 124: ...websites customer self repair 1 18 HP 1 19 HP Subscriber s Choice for Business 1 18 product manuals 1 17 Windows iSCSI initiator 93 Z zoning 81 124 Index ...

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