HP Rp5000 - Point of Sale System Troubleshooting Manual Download

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Troubleshooting Guide

Troubleshooting Without Diagnostics

Diagnostics reports a
failure.

The cable is not securely
connected.

Ensure that the cable is securely
attached to the network connector
and that the other end of the cable
is securely attached to the correct
device.

The cable is attached to
the incorrect connector.

Ensure that the cable is attached to
the correct connector.

There is a problem with
the cable or a device at
the other end of the cable.

Ensure that the cable and device at
the other end are operating
correctly.

Network controller
interrupt is shared with
an expansion board.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

The network controller
is defective.

Contact an authorized service
provider.

Diagnostics passes, but
the computer does not
communicate with the
network.

Network drivers are
not loaded, or driver
parameters do not match
current configuration.

Make sure the network drivers
are loaded and that the driver
parameters match the configuration
of the network controller.
Make sure the correct network
client and protocol is installed.

The network controller
is not configured for this
computer.

Select the

Network

icon in the

Control Panel

and configure the

network controller.

Network controller
stopped working when
an expansion board was
added to the computer.

Network controller
interrupt is shared with an
expansion board.

Under the Computer Setup

Advanced

menu, change the

resource settings for the board.

The network controller
requires drivers.

Verify that the drivers were not
accidentally deleted when the
drivers for a new expansion board
were installed.

Solving Network Problems

(Continued)

Problem

Cause

Solution

Summary of Contents for Rp5000 - Point of Sale System

Page 1: ...HP Point of Sale System rp5000 Document Part Number 337854 002 June 2005 This guide provides helpful hints and solutions for troubleshooting the above product as well as scenarios for possible hardware and software problems ...

Page 2: ...or editorial errors or omissions contained herein This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Å WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of l...

Page 3: ...11 Installing or Upgrading Remote Diagnostics Enabling Agent 1 12 Running Remote Diagnostics Enabling Agent 1 12 Protecting the Software 1 12 Restoring the Software 1 12 2 Troubleshooting Without Diagnostics Safety and Comfort 2 1 Before You Call for Technical Support 2 2 Helpful Hints 2 3 Solving General Problems 2 5 Solving Power Supply Problems 2 8 Solving Diskette Problems 2 12 Solving Hard Dr...

Page 4: ...ems 2 36 Solving Software Problems 2 37 Contacting Customer Support 2 38 A POST Error Messages POST Numeric Codes and Text Messages A 2 POST Diagnostic Front Panel LEDs and Audible Codes A 11 B Password Security and Resetting CMOS Resetting the Password Jumper B 2 Clearing and Resetting CMOS B 3 Resetting the CMOS Jumper B 3 Using Computer Setup to Reset CMOS B 5 Index ...

Page 5: ...lity can be saved to a file or printed To test all subsystems you must log in as the administrator If you do not log in as the administrator you will be unable to test some subsystems The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected Use Diagnostics for Windows in the following instan...

Page 6: ...her user To determine whether Diagnostics for Windows is installed 1 Access the location of the Diagnostics icons by clicking Start Control Panel Performance and Maintenance 2 Look through the displayed icons If icons for Configuration Record and Diagnostics for Windows are included the Diagnostics for Windows utility is installed If icons for Configuration Record and Diagnostics for Windows are n...

Page 7: ...een If the Setup Software icon is not on the Desktop or in the Start menu run the Setup program from the C CPQAPPS DIAGS directory or click Start Run and type the following in the command line C CPQAPPS DIAGS SETUP 3 Click Next to install Diagnostics for Windows 4 After the program has finished installing you may be prompted to restart the computer or it may automatically restart If prompted click...

Page 8: ...the cursor over the toolbar icons the corresponding category name displays near the cursor 4 To display more detailed information in a selected category click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and click More 5 Review print and or save this information as needed To print the information click File Print Select one of the...

Page 9: ... contains a row of icons for each of the following categories of information about the computer System System board ROM date and time information Asset Control Asset tag system serial number and processor information Input Devices Keyboard mouse and joystick s information Communication Ports in system and information about each Storage Storage drives in system and information about each Graphics G...

Page 10: ...cancel testing by clicking the Cancel Testing button Log The Log window displays a log of tests for each device Error The Error window displays any errors that occurred during device testing The window lists the device being tested the type and number of errors and the error code Running Diagnostic Tests in Diagnostics for Windows To run diagnostic tests 1 Click Start HP Information Center Diagnos...

Page 11: ...The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded boxes that cannot be checked 4 Select Interactive Mode or Unattended Mode In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunction ...

Page 12: ...Save button to save a Log tab report Click the Error tab Save button to save an Error tab report 8 To print a test report If the report is on the Log tab click File Save As then print the file from the selected folder If the report is on the Error tab click the Error tab Print button 9 If errors are found click the Error tab to display more detailed information and recommended actions By following...

Page 13: ...n maximizing the computer availability The information obtained by the utility is useful in troubleshooting system problems and streamlines the service process by enabling quick and easy identification of system configurations which is the first step in resolving service cases The Configuration Record gathers information automatically on the hardware and operating system software to deliver a comp...

Page 14: ...default view is Show Changed Items Only therefore all the text is displayed in the color red since it shows only the differences Switching to Show All displays the complete comprehensive view of the system 2 The default view is Show Changed Items Only To view all the information gathered by Configuration Record click View at the top of the window and select Show All or click the Show All Items ico...

Page 15: ...n and provides the ability to perform tests remotely to diagnose computer problems In addition the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent Use of Remote Diagnostics Enabling Agent reduces the time and effort needed to...

Page 16: ... the Configuration Record in a browser window Both of these utilities can be run remotely or locally 2 To exit Remote Diagnostics click File and then click Close Protecting the Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive See the operating system or backup utility documentation for inst...

Page 17: ...s and recommended solutions For information on specific error messages that may appear on the screen during Power On Self Test POST at startup refer to Appendix A POST Error Messages Safety and Comfort Å WARNING Misuse of the computer or failure to establish a safe and comfortable work environment may result in discomfort or serious injury Refer to the Safety Comfort Guide on the Documentation CD ...

Page 18: ...ot support AGP graphics cards If you are working on a network plug another computer with a different cable into the network connection There may be a problem with the network plug or cable If you recently added new hardware remove the hardware and see if the computer functions properly If you recently installed new software uninstall the software and see if the computer functions properly Refer to...

Page 19: ...er is turned on and the green power light is on Check to see that the monitor is turned on and the green monitor light is on Look for flashing LEDs on the front of the computer The flashing lights are error codes that will help you diagnose the problem Refer to Appendix A POST Error Messages for more information Turn up the brightness and contrast controls of the monitor if the monitor is dim Pres...

Page 20: ...system check to be sure that it is supported on the system If the system has multiple video sources embedded or PCI adapter installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter During boot the other monitor connectors are disabled and if the monitor is connected into these ports th...

Page 21: ... seconds Otherwise the computer will shut down and you will lose your data Computer date and time display is incorrect RTC real time clock battery may need to be replaced Connecting the computer to a live AC outlet prolongs the life of the RTC battery First reset the date and time under Control Panel Computer Setup can also be used to update the RTC date and time If the problem persists replace th...

Page 22: ... See the Hardware Reference Guide on the Documentation CD for instructions on resetting the jumpers Computer powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause Processor thermal protection activated A fan may be blocked or not turning OR The heatsink is not properly attached to the processor 1 Ensure that the computer air vents are no...

Page 23: ... on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4...

Page 24: ... two times once every second followed by a two second pause Processor thermal protection activated A fan may be blocked or not turning OR The heatsink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press the power button and see if the processor fan spins If the processor fan is not sp...

Page 25: ...ted into the connector on the system board 3 Check if a device is causing the problem by removing ALL attached devices such as hard diskette or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one a...

Page 26: ...ds one at a time until the AUX LED light on the system board turns on 3 Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are ...

Page 27: ...ed System unable to power on continued Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then continued 5 If the AUX LED light on the system board is not turned on then replace the power supply 6 Replace the system board Solving Power Supply Problems Continued Problem Cause Solution ...

Page 28: ...ect File Properties Tools Under Error checking click Check Now Diskette is incorrectly inserted Remove diskette and reinsert Drive button is not pushed in Push in drive button Files on diskette are damaged Check the program diskettes Drive cable is not properly connected Reconnect drive cable Ensure that all four pins are connected Drive not found Cable is loose Reseat diskette drive data and powe...

Page 29: ...rectory structure is bad or there is a problem with a file Right click Start click Explore and select a drive Select File Properties Tools Under Error checking click Check Now Diskette drive cannot read a diskette Diskette is not formatted Format the diskette 1 From Windows Explorer select the disk A drive 2 Right click the drive letter and select Format 3 Select the desired options and click Star...

Page 30: ...he computer by pressing the power button Nonsystem disk NTLDR missing message The system is trying to start from a nonbootable diskette Remove the diskette from the drive Cannot Boot to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot in Storage Boot Order Removable media boot has been d...

Page 31: ... recognized a newly installed device See reconfiguration directions in the Solving Hardware Installation Problems section If the system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem If this is a newly installed drive enter Setup an...

Page 32: ...drive boot has been disabled in Computer Setup Run Computer Setup and enable the hard drive entry in the Storage Boot Order list Second Ultra ATA hard drive does not perform optimally You are using the wrong cable for the drive type Reinstall the second Ultra ATA hard drive using an 80 conductor cable The 80 conductor cable is standard on some models Both slow and fast UATA devices are on the same...

Page 33: ...ed up Program in use has stopped responding to commands Attempt the normal Windows Shut Down procedure If this fails press the power button for four or more seconds to turn off the power To restart the computer press the power button again Solving Hard Drive Problems Continued Problem Cause Solution ...

Page 34: ...y saver features are enabled Press any key or click the mouse button and if set type your password System ROM is bad system is running in FailSafe Boot Block mode indicated by eight beeps Reflash the ROM using a ROMPaq diskette See the FailSafe Boot Block ROM section of the Desktop Management Guide on the Documentation CD for more information You are using a fixed sync monitor and it will not sync...

Page 35: ... right corner of the screen 2 Using the keyboard arrow keys select Enable VGA Mode and press Enter 3 In the Windows Control Panel double click the Display icon and select the Settings tab 4 Use the sliding control to reset the resolution Power LED flashes Red six times once every second followed by a two second pause and the computer beeps six times PCI video card is not seated properly or is bad ...

Page 36: ...aded the correct graphics drivers may not be loaded Install the video drivers included in the upgrade kit Monitor is not capable of displaying requested resolution Change requested resolution The picture is broken up or it rolls jitters or flashes The monitor connections may be incomplete or the monitor may be incorrectly adjusted 1 Be sure the monitor cable is securely connected to the computer 2...

Page 37: ... vertical bars or unable to center the picture on the screen flat panel monitors using an analog VGA input connection only Flat panel monitor s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card 1 Select the monitor s Auto Adjustment option in the monitor s on screen display menu 2 Manually synchronize the Clock and Clock Phase...

Page 38: ...und card see the sound card documentation for proper speaker connection Volume is muted 1 From the Control Panel program click Sound Speech and Audio Devices then click Sounds and Audio Devices 2 Click the Mute check box to remove the check mark from the box Computer is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from standby mode do not ho...

Page 39: ...ess of the printer being used If the printer works reload the printer driver If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints g...

Page 40: ...is complete reconnect the keyboard to the back of the computer and restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for details Computer is in standby mode Press the power button to resume from standby mode ÄCAUTION When attempting to resume from sta...

Page 41: ... is complete plug the mouse connector into the back of the computer or the keyboard and restart the computer Program in use has stopped responding to commands Shut down the computer using the keyboard and then restart the computer Mouse needs repairs See the Worldwide Limited Warranty for details Computer is in standby mode Press the power button to resume from standby mode ÄCAUTION When attemptin...

Page 42: ... be logged in as an Administrator to use the Add Hardware Wizard Solving Hardware Installation Problems Problem Cause Solution A new device is not recognized as part of the system Device is not seated or connected properly Ensure that the device is properly and securely connected and that pins in the connector are not bent down Cable s of new external device are loose or power cables are unplugged...

Page 43: ...t instead of a powered serial port Reset the two red serial port jumpers from pins 2 and 3 to pins 1 and 2 This reconfigures the port from standard to powered mode See the Hardware Reference Guide on the Documentation CD for instructions on resetting the jumpers Computer will not start Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location 1 Review the...

Page 44: ...nce every second followed by a two second pause and the computer beeps six times PCI video card is not seated properly or is bad or system board is bad The AGP slot is only used for the USB Power card and is not meant for AGP cards Only PCI graphics cards can be used in a PCI slot For systems with a PCI graphics card 1 Reseat the graphics card Power on the system 2 Replace the graphics card with a...

Page 45: ...work controller documentation for the correct driver or obtain the latest driver from the manufacturer s Web site Network status link light does not turn on or it never flashes The network status light is supposed to flash when there is network activity No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Use the Network ...

Page 46: ...ed service provider Diagnostics passes but the computer does not communicate with the network Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and that the driver parameters match the configuration of the network controller Make sure the correct network client and protocol is installed The network controller is not conf...

Page 47: ...tor and that the other end of the cable is securely attached to the correct device The network controller is defective Contact an authorized service provider New network card will not boot New network card may be defective or may not meet industry standard specifications Install a working industry standard NIC or change the boot sequence to boot from another source Cannot connect to network server...

Page 48: ...dard device for the computer On some models ECC and non ECC memory modules cannot be mixed Out of memory error Memory configuration may not be set up correctly Use the Device Manager to check memory configuration You have run out of memory to run the application Check the application documentation to determine the memory requirements Memory count during POST is wrong The memory modules may not be ...

Page 49: ...one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving Memory Problems Continued Problem Cause Solution Solving Processor Problems Problem Cause Solution Poor performance is experienced Processor is hot 1 Make sure the airflow to the computer is not blocked 2 Make sure the fans are connected and working properly some fans only oper...

Page 50: ...that came with the optional device Movie will not play in the DVD drive Movie may be regionalized for a different country See the documentation that came with the DVD drive Decoder software is not installed Install decoder software Cannot eject compact disc tray load unit Disc not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push ...

Page 51: ... computer and let Windows detect the CD or DVD driver Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufacturers 4 The computer does not support analog audio recording from the CD or DVD drive Make su...

Page 52: ... boots to DOS after making a bootable HP Drive Key HP Drive Key is bootable Install the HP Drive Key after the operating system boots The USB interface may not be functioning properly or inoperable A 3rd party out of specification device was inserted into the USB port causing an over current condition or a USB device may have been improperly removed causing the USB controller to go into an unknown...

Page 53: ... be causing a problem See the Desktop Management Guide on the Documentation CD for more information If you encounter software problems see the applicable solutions listed in the following table Solving Software Problems Problem Cause Solution Computer will not start System files may be damaged Observe the beeps and LED lights on the front of the computer See Appendix A POST Error Messages to deter...

Page 54: ...omer Support For help and service contact an authorized reseller or dealer To locate a reseller or dealer near you visit www hp com If you take the computer to an authorized reseller dealer or service provider for service remember to provide the setup and power on passwords if they are set ...

Page 55: ...POST Messages Enabled mode during POST press any key except F10 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Quick Boot is a fast startup process that does not run all of the system level tests such as the memory test Full Boot runs all of the ROM based syst...

Page 56: ...r expansion board option ROM checksum 1 Verify the correct ROM 2 Flash the ROM if needed 3 If an expansion board was recently added remove it and see if the problem remains 4 Clear CMOS See Appendix B Password Security and Resetting CMOS 5 If the message disappears there may be a problem with the expansion card 6 Replace the system board 102 System Board Failure DMA or timers 1 Clear CMOS See Appe...

Page 57: ...e If the problem persists replace the RTC battery See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement CMOS jumper may not be properly installed Check for proper placement of the CMOS jumper if applicable See Appendix B Password Security and Resetting CMOS 164 Memory Size Error ...

Page 58: ...ed to initialize 1 Reseat the processor in its socket 2 If the processor does not respond replace it 213 Incompatible Memory Module in Memory Socket s X X A memory module in memory socket identified in the error message is missing critical SPD information or is incompatible with the chipset 1 Verify proper memory module type 2 Try another memory socket 3 Replace DIMM with a module conforming to th...

Page 59: ...d 3 Replace the keyboard 4 Replace the system board 401 Parallel Port 1 Address Assignment Conflict IRQ address conflicts with another device Reset the IRQ 402 Monochrome Adapter Failure Monochrome display controller Replace the Monochrome display controller 403 Parallel Port 3 Address Conflict Detected IRQ address conflicts with another device Reset the IRQ 404 Parallel Port Address Conflict Dete...

Page 60: ... controller 510 Splash Screen image corrupted Splash Screen image has errors Install latest version of ROMPaq to restore image 511 CPU Fan not detected Fan is not connected or may have malfunctioned 1 Reseat fan cable 2 Replace the fan 601 Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect 1 Run Computer Setup 2 Check and or replace cables 3 Clear CMOS See ...

Page 61: ...ct Configuration error 1 Run Computer Setup 2 Remove expansion cards 3 Clear CMOS See Appendix B Password Security and Resetting CMOS 660 Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled Replace system board if minimal graphics degrading is an issue 916 Thermal Sensor from Processor Heatsink is not Connected Processor he...

Page 62: ... 2 Clear CMOS See Appendix B Password Security and Resetting CMOS 3 Reconfigure card resources and or run Computer Setup or Windows utilities 1152 Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2 1 Remove any serial port expansion cards 2 Clear CMOS See Appendix B Password Security and Resetting CMOS 3 Reconfigure card resources and or run Comput...

Page 63: ...ard 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a firmware patch that will fix an erroneous error message 1 Determine if hard drive is giving correct error message 2 Apply firmware patch if applicable Visit www hp com support 3 Back up contents and replace hard drive 1721 SMART SCSI Hard Drive Detects Imminent Failure Hard drive is about to fail...

Page 64: ...em board 1801 Microcode Patch Error Processor is not supported by ROM BIOS Upgrade BIOS to proper version Invalid Electronic Serial Number Electronic serial number has become corrupted 1 Run Computer Setup If Setup already has data in the field or will not allow the serial number to be entered download from www hp com and run SP5572 EXE SNZERO EXE 2 Run Computer Setup and try to enter serial numbe...

Page 65: ... the front panel of the computer and refer to the following table to determine the front panel LED codes Recommended actions in the following table are listed in the order in which they should be performed Diagnostic Front Panel LEDs and Audible Codes Activity Beeps Possible Cause Recommended Action Green Power LED On None Computer on None Green Power LED flashes every two seconds None Computer in...

Page 66: ...if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the fan is fully properly seated or installed 3 If fan is plugged in and seated properly but is not spinning then replace processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached 5 Contact an authorized reseller or service p...

Page 67: ...if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header Ensure the fan is fully properly seated or installed 3 If fan is plugged in and seated properly but is not spinning then replace processor fan 4 Reseat processor heatsink and verify that the fan assembly is properly attached 5 Contact an authorized reseller or service p...

Page 68: ...or optical drives and expansion cards Power on the system If the system enters the POST then power off and replace one device at a time and repeat this procedure until failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 4 Replace the power supply 5 Replace the system board Red Power LED flashes five time...

Page 69: ...GP graphics cards are not supported by the AGP slot 3 Replace the system board For systems with integrated graphics replace the system board Red Power LED flashes seven times once every second followed by a two second pause 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause 8 Invalid...

Page 70: ...ystem board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on green then 1 Check that the unit is plugged into a working AC outlet 2 Open hood and check that the power button harness is properly connected to the system board 3 Check that both power supply cables are properly connected to the system board 4 Check to see if the AUX LED light on the sys...

Page 71: ... give you access to Computer Setup When both passwords are set the setup password can also be used in place of the power on password as an override to log in to the computer This is a useful feature for a network administrator If you forget the password for the computer there are two methods for clearing that password so you can gain access to the information on the computer Resetting the password...

Page 72: ...ge applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Ä CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object See the Safety Regulatory Inf...

Page 73: ...he power cord from the power outlet The power must be disconnected from the system to clear CMOS 2 Disconnect the keyboard monitor and any other external equipment connected to the computer Å WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touchi...

Page 74: ...Remove the JBAT1 jumper from pins 1 and 2 and put the jumper on pins 2 and 3 This clears CMOS 6 Put the jumper back on pins 1 and 2 Make sure you have disconnected the AC power cord from the wall outlet Resetting the CMOS jumper will not clear CMOS if the power cord is connected For assistance locating the CMOS jumper and other system board components see the Illustrated Parts Map IPM for that par...

Page 75: ... If you do not press the F10 key at the appropriate time and the Windows operating system begins you must restart the computer again and press F10 again to access the utility 3 To reset CMOS to the factory default settings first set the time and date then use the arrow keys or the Tab key to select File Set Defaults and Exit This resets the soft settings that include boot sequence order and other ...

Page 76: ......

Page 77: ...nd time display 2 5 Diagnostics for Windows detecting 1 2 installing 1 3 Menu Bar 1 5 overview 1 1 running tests 1 6 Tool Bar 1 5 disk controller failure A 10 E error codes A 1 F flashing LEDs A 11 floppy port A 7 Full Boot A 1 G game port A 9 general problems 2 5 H helpful hints 2 3 K keyboard error code A 5 solving problems 2 24 testing 2 3 L LEDs blinking power A 11 blinking PS 2 keyboard A 11 ...

Page 78: ...4 memory 2 32 minor 2 3 mouse 2 25 network 2 29 optical drives 2 34 power supply 2 8 printer 2 23 software 2 37 processor failure code A 4 heatsink cable A 7 solving problems 2 33 thermal protection activated 2 6 Q Quick Boot A 1 R Remote Diagnostics Enabling Agent installing 1 12 overview 1 11 running 1 12 resetting CMOS B 1 password jumper B 1 restoring software 1 12 RTC battery A 3 S security p...

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