2–6
www.hp.com
Troubleshooting Guide
Troubleshooting Without Diagnostics
Poor performance is
experienced.
Processor is hot.
1. Make sure the airflow to the
computer is not blocked.
2. Make sure the fans are
connected and working properly
(some fans only operate when
needed).
3. Make sure the processor heatsink
is installed properly.
Hard drive is full.
Transfer data from the hard drive to
create more space on the hard drive.
Serial peripheral device
with internal power
source does not power
on.
The device does not have
an external power source
and the serial port is
configured as a
“standard” serial port
instead of a “powered”
serial port.
Reset the two red serial port jumpers
from pins 2 and 3 to pins 1 and 2.
This reconfigures the port from
“standard” to “powered” mode. See
the
Hardware Reference Guide
on
the
Documentation CD
for instructions
on resetting the jumpers.
Computer powered off
automatically and the
Power LED flashes Red
two times, once every
second, followed by a
two-second pause.
Processor thermal
protection activated:
A fan may be blocked or
not turning.
OR
The heatsink is not
properly attached to the
processor.
1. Ensure that the computer air vents
are not blocked and the
processor cooling fan is running.
2. Open hood, press power button,
and see if the processor fan
spins. If the processor fan is not
spinning, make sure the fan's
cable is plugged onto the system
board header. Ensure the fan is
fully/properly seated or installed.
3. If fan is plugged in and seated
properly, but is not spinning, then
replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
5. Contact an authorized reseller or
service provider.
Solving General Problems
(Continued)
Problem
Cause
Solution
Summary of Contents for Rp5000 - Point of Sale System
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