HP PROLIANT ML350 G6 User Manual Download

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Troubleshooting 108

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the

problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item

See

"Symptom information (on page

104

"Loose connections (on page

106

"Service notifications (on page

107

The most recent version of a particular server or option firmware is

available on the HP Support website (

http://www.hp.com/support

Summary of Contents for PROLIANT ML350 G6

Page 1: ...he person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 513503 003 February 2011 Edition 3 ...

Page 2: ...oducts and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of Microsoft Corporation ...

Page 3: ... the server rear panel rack model 25 Open or remove the tower bezel 25 Remove the access panel 26 Install the access panel 27 Remove the media bay blank 27 Remove the large redundant fan air baffle 27 Remove the DIMM baffle 28 Remove a fan blank 29 Setup 30 Optional installation services 30 Optimum environment 30 Space and airflow requirements 30 Temperature requirements 31 Power requirements 32 E...

Page 4: ...plug power supply option 67 Expansion board options 69 Removing the expansion slot cover 69 Installing an expansion board 70 PCI X expansion cage option 71 Battery backed write cache option 78 FBWC module and capacitor pack option 80 150W PCIe video graphics controller power cable option 82 HP Trusted Platform Module option 84 Installing the Trusted Platform Module board 85 Retaining the recovery ...

Page 5: ...hart 113 OS boot problems flowchart 115 Server fault indications flowchart 116 POST error messages and beep codes 118 Battery replacement 120 Regulatory compliance notices 121 Regulatory compliance identification numbers 121 Federal Communications Commission notice 121 FCC rating label 121 Class A equipment 121 Class B equipment 121 Declaration of conformity for products marked with the FCC logo U...

Page 6: ...127 Server specifications 128 Environmental specifications 128 Mechanical specifications 128 Power supply specifications 128 Technical support 131 Before you contact HP 131 HP contact information 131 Customer Self Repair 131 Acronyms and abbreviations 139 Index 142 ...

Page 7: ...tion 7 Component identification Front panel components Item Description 1 Power On Standby button 2 UID button 3 USB connectors 2 4 Hot plug hard drive bays 8 bay SFF drive cage model 5 Removable media bays 6 Optical drive ...

Page 8: ...ical state see the system board LEDs on page 13 Off Normal when in standby mode 3 Power cap LED Green Power cap configured Flashing amber Power cap exceeded Off Server in standby or power cap disabled 4 NIC 1 activity LED Green Network link Flashing Network link and activity Off No link to network If power is off view status on the rear panel RJ 45 LEDs Rear panel LEDs and buttons on page 10 5 NIC...

Page 9: ... x8 4 2 1 9 Slot 3 PCIe2 x8 8 4 2 1 10 Slot 4 PCIe2 x16 8 4 2 1 75W EXT 75W4 11 Slot 5 PCIe2 x8 4 2 1 12 Slot 6 PCIe2 x8 4 2 1 13 RJ 45 Ethernet connector dedicated iLO 2 management 14 Serial connector 15 Mouse connector The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1 HP recommends the SAS expander is installed in slot 2 The HP NC522SFP Dual Port 10G...

Page 10: ...as failed 2 UID LED Blue Activated Flashing blue System managed remotely Off Deactivated 3 Power supply 1 LED Green Power supply is on and functioning Off AC power is not available or AC power supply has failed 4 iLO 2 link LED Green Linked to network Off Not linked to network 5 iLO 2 activity LED Green or flashing Network activity Off No network activity 6 NIC 2 link LED Green Linked to network O...

Page 11: ...ity System board components Item Description 1 Processor 1 DIMM slots 2 Power supply backplane connector 3 Processor socket 2 4 System fan 4 connector 5 System power connectors 6 Processor 2 DIMM slots 7 System fan 3 connector 8 SD card slot non hot plug 9 System maintenance switch 10 Front panel LED board connector 11 SAS connector B 12 SAS connector A 13 HP Smart Array P410i memory connector ...

Page 12: ...2 1 23 Internal USB connector 24 Internal USB tape connector 25 System battery 26 System fan 2 connector 27 Processor socket 1 28 System fan 1 connector The SAS expander and the HP NC522SFP Dual Port 10GbE Server Adapter are not supported in slot 1 HP recommends the SAS expander is installed in slot 2 The HP NC522SFP Dual Port 10GbE Server Adapter is only supported in slot 3 4 To support options b...

Page 13: ...mber Fan is missing or has failed Off Fan is functioning 5 AMP status Green AMP mode is enabled Amber Failover has occurred or the configuration is not valid Off AMP mode is disabled 6 Processor 2 DIMMs Amber An error has occurred Off Normal operation 7 System fan 3 Amber Fan is missing or has failed Off Fan is functioning 8 Overtemperature Amber System temperature threshold exceeded Off Normal op...

Page 14: ... performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins Press the NMI switch Use the iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf System maintena...

Page 15: ...ring CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur SAS SATA device numbers SFF configuration with an optional SAS expander SFF configuration with a second SAS controller ...

Page 16: ...Component identification 16 LFF configuration SAS and SATA hard drive LEDs Item Description 1 Fault UID LED amber blue 2 Online LED green ...

Page 17: ...n or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity...

Page 18: ...le 4 Green BBWC Status LED To interpret the illumination patterns of this LED see the following table LED3 pattern LED4 pattern Interpretation One blink every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary pow...

Page 19: ...ller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per second There is an open circuit across the battery termina...

Page 20: ...ditions exists The charging process has timed out The capacitor pack is not connected On On The flash code image failed to load Off Off The flash code is corrupt Fan locations and configurations CAUTION To maintain proper cooling all fan bays must be populated with a fan or a fan blank Fan locations Item Description 1 Rear fan 1 2 Rear fan 2 3 Front fan 3 4 Front fan 4 ...

Page 21: ...ion 21 Single processor standard fan configuration Item Description 1 Rear fan 1 2 Rear fan 2 3 Front fan 3 4 Processor 1 5 DIMM baffle Single processor redundant fan configuration Item Description 1 Rear fan 1 2 Rear fan 2 ...

Page 22: ...ption 3 Front fan 3 4 Front fan 4 5 Processor 1 6 DIMM baffle 7 Large redundant fan air baffle Dual processor non redundant fan configuration Item Description 1 Rear fan 1 2 Rear fan 2 3 Front fan 3 4 Processor 1 5 Processor 2 6 DIMM baffles ...

Page 23: ...t identification 23 Dual processor redundant fan configuration Item Description 1 Rear fan 1 2 Rear fan 2 3 Front fan 3 4 Front fan 4 5 Processor 1 6 Processor 2 7 DIMM baffles 8 Large redundant fan air baffle ...

Page 24: ...and rear panels of the server 4 Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 5 If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button 6 Disconnect the power cords The system is now without power Extend the server from the rack 1 Pull down th...

Page 25: ...ce Access the server rear panel rack model If the procedure requires accessing the server rear panel unlock the cable management arm and swing the arm away from the server For information on unlocking the cable management arm refer to the installation instructions that ship with the 3 7U Quick Deploy Rail System Open or remove the tower bezel This server has a removable bezel that must be unlocked...

Page 26: ...ed from the bezel Remove the access panel 1 Release the access panel latch 2 Slide the access panel back about 1 5 cm 0 5 in 3 Lift and remove the access panel CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers hard drives or blanks installed ...

Page 27: ...en or remove the tower bezel on page 25 o Extend the server from the rack on page 24 CAUTION Always populate each media bay with either a device or a blank Proper airflow can only be maintained when the bays are populated Unpopulated drive bays can lead to improper cooling and thermal damage 3 Remove the media bay blank Remove the large redundant fan air baffle 1 Power down the server on page 24 2...

Page 28: ...one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 5 Remove the DIMM baffle ...

Page 29: ...Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 5 Remove the fan blank ...

Page 30: ... the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMWare Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information...

Page 31: ...ks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following a...

Page 32: ...a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standar...

Page 33: ...moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Contents of the tower server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carton include Server Tower server feet Power cord Keyboard not ...

Page 34: ...ptions installation on page 37 Setting up a tower server Follow the steps in this section to set up a tower model server If you are going to install the server into a rack refer to the rack installation Installing the server into the rack on page 35 section 1 Install the feet 2 Return the server to an upright position 3 Connect peripheral devices to the server Rear panel components on page 9 WARNI...

Page 35: ...stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 lb at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from th...

Page 36: ...HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the Sm...

Page 37: ...ON To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain...

Page 38: ...he processor locking lever prevents the processor from seating during installation leading to hardware damage 7 Open the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 39: ...ation 39 8 If the processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area ...

Page 40: ... ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board Never install or remove a processor without using the processor installation tool Do not touch the processor socket contacts Do not tilt or slide the processor when lowering the processor into the socket ...

Page 41: ...socket retaining bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement ...

Page 42: ...Hardware options installation 42 12 Open the heatsink locking levers 13 Remove the heatsink protective cover 14 Install the heatsink ...

Page 43: ...o optimize performance install memory into the processor 2 DIMM slots System board components on page 11 17 Remove the fan blank in fan bay 3 Remove a fan blank on page 29 18 Install the fan into fan bay 3 19 Connect the fan cable to the system board System board components on page 11 ...

Page 44: ...s to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whethe...

Page 45: ...Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at...

Page 46: ...ilability the server supports the following AMP modes Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Lockstep provides enhanced protection while...

Page 47: ... configure the Maximum Memory Bus Frequency option in the ROM Based Setup Utility to 1066 MHz If there is one quad rank LVDIMM per channel on any populated memory channel in the system running at 1066 MHz the LVDIMMs operate at 1 5V This setting preserves maximum memory subsystem performance To have DIMMs operate at 1 35V configure the Maximum Memory Bus Frequency option in the ROM Based Setup Uti...

Page 48: ...y reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server au...

Page 49: ...g order RDIMM Sequentially in alphabetical order A through I UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G through I Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 48 Always install DIMMs in channels 1 and 2 for each installed processor Do ...

Page 50: ...ored memory support Configuring mirrored memory on page 93 Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines on page 48 Always install DIMMs in channels 1 and 2 for each installed processor Do not install DIMMs in channel 3 for any processor DIMM configuration on channel 1 and channel 2...

Page 51: ... G H or I After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 94 Installing DIMMs CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up 1 Power down the server on page 24 2 Do one of the following o Open or remo...

Page 52: ...RBSU HP ROM Based Setup Utility on page 92 SAS or SATA hard drive option CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers hard drives or blanks installed IMPORTANT When installing a x3 x1 SAS cable in an SFF system HP recommends connecting the x3 part of the x3 x1 cable to the SAS hard drive backplane connector that corresponds to hard dri...

Page 53: ...Hardware options installation 53 To install the component 1 Remove the hard drive blank 2 Open the release latch to prepare the drive for installation ...

Page 54: ...ing SFF and LFF optional hard drive expansion cages Installing a hard drive expansion cage power cable To install the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Disconnect all cables connected to the sys...

Page 55: ... expansion boards 6 Remove the large redundant fan air baffle if installed Remove the large redundant fan air baffle on page 27 7 Remove the DIMM baffles Remove the DIMM baffle on page 28 8 Remove all fans 9 Loosen the two system board thumbscrews ...

Page 56: ...e from the option kit to the power supply backplane Be sure to thread the cables through the hole in the center wall 12 Install the system board 13 Tighten the thumbscrews 14 Connect all cables to the system board 15 Install all fans 16 Install all DIMM baffles 17 Install the large redundant fan air baffle if removed 18 Install all expansion boards ...

Page 57: ...n HP ProLiant ML350 G6 Servers For supported options see the QuickSpecs at the HP website http www hp com servers proliantml350 To install the component 1 Install the power cable Installing a hard drive expansion cage power cable on page 54 2 Remove the two bezel blanks closest to the primary hard drive cage 3 Using a T 15 Torx screwdriver remove the sleeve from the optional hard drive cage 4 Conn...

Page 58: ...Hardware options installation 58 6 Install the SFF hard drive cage into the server 7 Connect the power cable to the optional hard drive backplane ...

Page 59: ...option CAUTION To avoid damage to the pin connectors install only supported hard drive cages and components in HP ProLiant ML350 G6 Servers For supported options see the QuickSpecs at the HP website http www hp com servers proliantml350 To install the component 1 Install the power cable Installing a hard drive expansion cage power cable on page 54 IMPORTANT When installing the optional two bay LFF...

Page 60: ...ard drive cage from the chassis 5 Disconnect the existing SAS cable from the SAS connector labeled 4 and 5 on the primary drive cage Retain the original SAS cable for future use 6 Connect the following cables o The LED cable to the optional hard drive cage ...

Page 61: ...hrough the optional drive cage bay 8 Slide the optional hard drive cage about three fourths of the way into the bay leaving room to connect cables at the back of the drive cage 9 Connect the following cables o The system power cable to the optional hard drive cage o The LED cable from the optional hard drive cage to the primary hard drive cage ...

Page 62: ...access panel on page 27 14 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 15 Power up the server on page 24 Removable media device options Identifying guide screws When installing drives in the removable media bay guide screws must be installed to make sure the drives align correctly in the drive cage HP has provided extra guide screws 5 ...

Page 63: ...age 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Remove the media bay blank on page 27 5 Install the guide screws Identifying guide screws on page 62 if applicable 6 Slide the drive about three fourths of the way into the bay leaving room to connect cables at the back of the drive o Half height device o Full height device 7 Connect the data and power cable...

Page 64: ...1 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Installing the full height media device shipping screw When shipping a server with a full height media device installed always install a shipping screw to secure the device 1 Install the full height media device Installing a half height or full height media device on page 62 2 Remove the fr...

Page 65: ... page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Remove the fan blank from fan bay 4 Remove a fan blank on page 29 5 Install the fan in fan bay 4 6 Connect the fan cable to the system board System board components on page 11 ...

Page 66: ... Install the access panel on page 27 10 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 11 Power up the server on page 24 Redundant hot plug power supply option The server supports a second hot plug power supply to provide redundant power to the system if the primary power supply fails ...

Page 67: ...ad to thermal damage Power supply configuration CAUTION All power supplies installed in the server must have the same output power capacity to operate in redundant mode Verify that all power supplies have the same part number and label color When the system detects mismatched power supplies the system displays POST messages does not power on the new power supply and remains in non redundant mode L...

Page 68: ...he risk of electric shock or damage to the equipment do not connect AC power cords to uninstalled power supplies 3 Slide the power supply into the power supply bay until the release lock lever clicks securing the power supply 4 Connect the power cord to the power supply 5 Using the retaining clip shipped with the server secure the power cord to the power supply handle Securing the cord will ensure...

Page 69: ...nstall the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on page 26 4 Push the release latches on the expansion board retainer and then pull the retainer out away from the chassis ...

Page 70: ...50W PCIe video graphics controller power cable option on page 82 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o...

Page 71: ...he PCI X expansion cage option converts one PCI Express slot into two PCI X slots for additional expansion board capability The PCI X expansion cage does not support expansion boards with internal cabling requirements This option provides health monitoring of the riser fans which appear as fans 5 and 6 In addition both expansion boards installed in the PCI X expansion cage appear as slots 1 and 2 ...

Page 72: ...26 4 Remove the two T 10 screws from the rear panel and then remove the rear access panel Retain the screws for securing the PCI X expansion cage 5 Remove the airflow shield from the chassis Retain the shield for future use if the PCI X expansion cage is not installed ...

Page 73: ...ation 73 6 Remove the four T 15 screws from the hard drive cage and then partially extend the hard drive cage from the chassis 7 Pull the spring loaded locking pin out and then turn it one quarter turn to an extended position ...

Page 74: ...Hardware options installation 74 8 Remove a PCI X expansion slot cover 9 Install PCI X expansion boards in the PCI X expansion cage ...

Page 75: ...spring loaded locking pin until it locks into the chassis 12 Open the expansion board retainer 13 Remove the expansion board or the expansion slot cover for expansion slot 1 Removing the expansion slot cover on page 69 The PCI X expansion cage is supported only by slot 1 14 Install the included PCI Express conversion card into expansion slot 1 ...

Page 76: ...ose the expansion board retainer 16 Connect the signal cable to the installed PCI Express conversion card and to the PCI X expansion cage 17 Disconnect the first power connector of both system power cables from any installed media bay devices 18 Connect the included power cable extension a Connect the extension to the PCI X expansion cage ...

Page 77: ...d media bay devices Route the unused portion of the system power cables to avoid airflow restriction 20 Install any other expansion boards Installing an expansion board on page 70 21 Slide the hard drive cage back into the chassis and then secure the cage with the four T 15 screws 22 Install the access panel on page 27 23 Do one of the following o Close or install the tower bezel as needed ...

Page 78: ...ng that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage ...

Page 79: ...able to the cache module 8 Connect the cable to the battery pack 9 Install the battery pack IMPORTANT The server supports only one battery pack in the chassis If more than one battery is needed use the Velcro strips provided in the option kit to attach additional battery packs ...

Page 80: ...fferent controller module because you can lose data To install the component 1 Back up all data 2 Close all applications 3 Power down the server on page 24 CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when...

Page 81: ...Hardware options installation 81 7 Install the FBWC module 8 Connect the cable 9 Install the capacitor pack ...

Page 82: ...ge video graphics controller install the cable For more information see Installing an expansion board on page 70 CAUTION To avoid damage to the pin connectors only use the supported video cable when installing this option For supported options see the QuickSpecs at the HP website http www hp com servers proliantml350 To install the component 1 Power down the server on page 24 2 Do one of the follo...

Page 83: ...e if installed Remove the large redundant fan air baffle on page 27 7 Remove the DIMM baffles Remove the DIMM baffle on page 28 8 Remove all fans 9 Loosen the two system board thumbscrews 10 Using the system board tray handles slide the tray forward and remove the system board ...

Page 84: ...e includes three sections 1 Installing the Trusted Platform Module board on page 85 2 Retaining the recovery key password on page 86 3 Enabling the Trusted Platform Module on page 87 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 92 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM instal...

Page 85: ...M use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of t...

Page 86: ... the following o Close or install the tower bezel as needed o Slide the server back into the rack 9 Power up the server on page 24 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recover...

Page 87: ...PM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp c...

Page 88: ... panel components on page 9 3 Remove the tower bezel Open or remove the tower bezel on page 25 4 Remove the feet 5 Remove both tower configuration panels a Using the T 10 Torx screwdriver remove the front panel screws b Unhook the tower configuration panels from the chassis ...

Page 89: ...Hardware options installation 89 c Slide them back and away from the chassis ...

Page 90: ...l on page 26 8 Align the pins on the rack bezel with the corresponding slots on the chassis Secure the rack bezel to the chassis using the screws inside the chassis 9 Install the access panel on page 27 10 Install the server into the rack Installing the server into the rack on page 35 ...

Page 91: ...artStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to buil...

Page 92: ...s Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times...

Page 93: ...ot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Access the boot menu by pressing the F11 key For...

Page 94: ...chnology memoryprotection html Configuring lockstep memory To configure Lockstep memory 1 Install the required DIMMs Installing DIMMs on page 51 2 Access RBSU by pressing the F9 key during power up when the prompt is displayed 3 Select System Options 4 Select Advanced Memory Protection 5 Select Lockstep with Advanced ECC Support 6 Press the Enter key 7 Press the Esc key to exit the current menu or...

Page 95: ... logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD...

Page 96: ...onsole or through RBSU ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert a ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPaq utility checks the system and provides a choice if more ...

Page 97: ... CD SmartStart software on page 91 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same ver...

Page 98: ...Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while th...

Page 99: ...install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event no...

Page 100: ...some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server enter the following web address into the browser http www hp com support servername In place of servername enter the server name For example http www hp com suppo...

Page 101: ...ck Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack ...

Page 102: ...support ProLiant_TSG_jp Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for in...

Page 103: ... component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injur...

Page 104: ...tem you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does ...

Page 105: ...hooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require installing removing or replacing a processor If you can...

Page 106: ...dditional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 105 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action Be sure all power cords are securely connected Be sure all...

Page 107: ...you start with the first flowchart in this section Start diagnosis flowchart on page 107 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 108 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not e...

Page 108: ...nsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item See 1 Symptom information on page 104 2 Loose connections on page 106 3 Service notifications on page 107 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support ...

Page 109: ...intenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 8 Breaking the server down to the minimum hardware configuration on page 105 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 9 Server information you need in the HP ProLiant Servers Troubleshooting ...

Page 110: ...Troubleshooting 110 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 111: ...rver maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log on page 99 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD...

Page 112: ...Troubleshooting 112 ...

Page 113: ... 6 Server health LEDs on page 107 and Component identification on page 7 7 Loose connections on page 106 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 9 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platfor...

Page 114: ...iant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 ...

Page 115: ...ted on the Documentation CD or see Troubleshooting resources on page 102 Controller documentation Loose connections on page 106 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation ...

Page 116: ... boots but a fault event is reported by Insight Management Agents Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Page 117: ...n problems flowchart Server power on problems flowchart on page 110 6 HP Insight Diagnostics on page 98 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 7 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 102 Server maintenance an...

Page 118: ...rror messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support ...

Page 119: ...Troubleshooting 119 WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components ...

Page 120: ...C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 24 2 Do one of the following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 25 o Extend the server from the rack on page 24 3 Remove the access panel on pag...

Page 121: ...both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer...

Page 122: ...cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For ques...

Page 123: ...vided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The ...

Page 124: ...lectrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste dispo...

Page 125: ...ents or perform procedures to the laser device other than those specified herein Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for p...

Page 126: ...ring or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan Acoustics statement for Germany Geräuschemission Schalldruckpegel LpA 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb nor...

Page 127: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 128: ...based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Mechanical specifications Specification Value Dimension Height without tower feet 44 45 cm 17 50 in Height with tower feet 46 70 cm 18 38 in Depth with tower bezel 60 00 cm 23 60 in Width 22 00 cm 8 66 in Weight no drives installed 27 22 kg 60 00 lb Power supply specifications Depe...

Page 129: ...AC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP ProLiant 460 W Power Supply Specification Value Input requirements ...

Page 130: ...Server specifications 130 Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input ...

Page 131: ... service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer ...

Page 132: ...s ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Facultatif Pièces pour lesquelles la...

Page 133: ...ituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP Ne...

Page 134: ...an en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que ...

Page 135: ...de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het de...

Page 136: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 137: ...Technical support 137 ...

Page 138: ...Technical support 138 ...

Page 139: ...n Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery DDR double data rate FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log LFF large form factor LV DIMM Low voltage DIMM ...

Page 140: ...xpress Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager ...

Page 141: ...Acronyms and abbreviations 141 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification ...

Page 142: ...ntrol 100 Chinese notice 125 components 7 9 11 configuration of system 36 91 Configuration Replication Utility 91 configuration tools 91 configuring AMP modes 93 94 connectors 7 8 9 11 13 contacting HP 131 CSR customer self repair 131 customer self repair CSR 131 D Declaration of Conformity 122 device numbers 15 diagnosing problems 102 diagnostic tools 96 98 diagnostics utility 98 DIMM installatio...

Page 143: ...allation server options 34 37 installing hardware 37 installing operating system 36 Integrated Lights Out iLO 96 Integrated Management Log IML 99 internal health LED 7 8 17 J Japanese notice 124 K Korean notices 124 L laser devices 125 LED health 7 8 107 LED system power 8 LED UID 8 10 LEDs 7 16 17 LEDs front panel 8 LEDs hard drive 16 17 LEDs NIC 7 8 10 13 LEDs rear panel 10 LEDs system board 13 ...

Page 144: ... number 121 server fault indications flowchart 116 server features and options 37 service notifications 107 shipping carton contents 33 site requirements 31 SmartStart autorun menu 91 SmartStart Scripting Toolkit 91 SmartStart software 36 SmartStart overview 91 space requirements 30 specifications environmental 128 specifications power 128 specifications server 128 start diagnosis flowchart 107 st...

Page 145: ...Index 145 W warnings 33 103 website HP 131 ...

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