HP ProLiant ML110 - G2 Server Page 68 User Manual Download

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Troubleshooting 68

OS boot problems flowchart

Symptom: Server does not boot a previously installed operating system.
Possible causes:

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Corrupted operating system

•

Hard drive subsystem problem

Item

See

"HP Insight Diagnostics (on page

•

"Operating system problems (on page

•

"HP contact information (on page

106

Summary of Contents for ProLiant ML110 - G2 Server

Page 1: ...ant ML100 Series Server User Guide for HP ProLiant ML110 G2 G3 G4 and G5 Servers ProLiant ML115 and ML115 G5 Servers and ProLiant ML150 G2 G3 and G5 Servers Part Number 368156 402 November 2009 Eleventh Edition ...

Page 2: ...rosoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation AMD Opteron and AMD Athlon are trademarks of Advanced Micro Devices Inc Intel Celeron Pentium and Xeon are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Intended audience This documen...

Page 3: ...stalling a processor in HP ProLiant ML110 Generation 5 Servers 16 Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers 17 SAS or SATA hard drive options 19 Hard drive LED cable option 22 Installing the LED cable ML110 G4 23 Installing the LED cable ML150 G3 26 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 28 Removable media device options 33 Installing media devices...

Page 4: ...t 69 Hardware problems 71 Power problems 72 General hardware problems 73 Internal system problems 75 System open circuits and short circuits 83 External device problems 84 Audio problems 85 Printer problems 85 Mouse and keyboard problems 85 Modem problems 86 Network controller problems 88 Software problems 89 Operating system problems 89 Operating system updates 90 Restoring to a backed up version...

Page 5: ...sposal of waste equipment by users in private households in the European Union 101 Japanese notice 102 BSMI notice 103 Korean notice 103 Laser compliance 103 Battery replacement notice 104 Taiwan battery recycling notice 104 Power cord statement for Japan 104 Acoustics statement for Germany Geräuschemission 104 Electrostatic discharge 105 Preventing electrostatic discharge 105 Grounding methods to...

Page 6: ... Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber 4 Disconnect the power cords The system is now without power Access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for...

Page 7: ...o 4 hour same business day Software support o Microsoft o Linux Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website http www hp com hps carepack servers cp_proliant html Rack planning resources The rack resource kit sh...

Page 8: ...he servers Cover all gaps with blanking panels to maintain proper airflow CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and re...

Page 9: ...g a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating Do not use common power outlet s...

Page 10: ...l any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 11 Powering up and configuring the server To power up the server press the Power On Standby button For detailed information on configuring the server see the server installation sheet Installing t...

Page 11: ... 5 Servers on page 16 Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers on page 17 For more information on installing a processor in a specific server see the documentation that ships with the processor option kit Installing a processor in HP ProLiant ML150 Generation 3 and Generation 5 Servers HP ProLiant ML150 Generation 3 and Generation 5 Servers support single and dual...

Page 12: ...e rack 3 Remove the access panel Access panel on page 6 4 Open the processor retaining latch and the processor socket retaining bracket 5 Remove the processor socket protective cover IMPORTANT Be sure the processor remains inside the processor installation tool ...

Page 13: ...options installation 13 6 If the processor has separated from the installation tool carefully re insert the processor in the tool 7 Align the processor installation tool with the socket and install the processor ...

Page 14: ...taining latch 10 Install the heatsink See the server installation sheet 11 Install the access panel Installing a processor in HP ProLiant ML110 G2 G3 and G4 and ProLiant ML150 Generation 2 Servers CAUTION To prevent possible server malfunction and damage to the equipment do not mix single and dual core processors or processors with different speeds or cache sizes 1 Power down the server on page 6 ...

Page 15: ...rocessor and close the processor retaining bracket Refer to the installation sheet for server specific installation instructions CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever 7 Install the heatsink Refer to the installation sheet for server specific installation instructions 8 Install the PPM if applicable Refer to...

Page 16: ...a DC to DC converter to provide the proper power to the processor To install the component 1 Power down the server on page 6 2 Extend the server from the rack 3 Remove the access panel Access panel on page 6 4 Open the processor retaining latch and the processor socket retaining bracket 5 Remove the processor socket protective cover ...

Page 17: ...eet 9 Install the access panel Installing a processor in HP ProLiant ML115 and ML115 Generation 5 Servers CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To help avoid damage to the processor and system board do not install the processor without using the processor installation tool ...

Page 18: ...page 6 2 Remove the access panel Access panel on page 6 3 Remove the heatsink fan and the heatsink For more information see the server installation sheet CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 4 Open the processor locking lever 5 Install the processor 6 Close the processor locking lever ...

Page 19: ... ML150 G3 Server Embedded Optional HBA 6 ProLiant ML150 G5 Server Embedded Optional HBA 8 For optimal performance avoid mixing SAS and SATA hard drives CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank IMPORTANT If only one hard drive is installed install it in the bay with the lowest device number For ...

Page 20: ...Hardware options installation 20 3 Remove the hard drive blank ...

Page 21: ...Hardware options installation 21 4 Prepare the hard drive ...

Page 22: ...ard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 60 Hard drive LED cable option This section provides the following procedures Installing the LED cable ML110 G4 on page 23 Installing the LED cable ML150 G3 on page 26 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 on page 28 ...

Page 23: ...110 G4 1 Power down the server on page 6 2 Remove the access panel Access panel on page 6 3 Install an HP Smart Array E200 controller card For more information see the documentation that ships with the option and see Expansion board options on page 41 4 Connect the LED cable to the controller card and to the system board 5 Open the cable clamp ...

Page 24: ...ard before the card is installed in the server If the card is already installed remove it before connecting the cable For more information see the HP ProLiant ML110 Generation 4 Server Maintenance and Service Guide 1 Power down the server on page 6 2 Remove the access panel Access panel on page 6 3 Connect the LED cable to the card 4 Install the card For more information see the documentation that...

Page 25: ...Hardware options installation 25 6 Open the cable clamp 7 Secure the cable with the cable clamp 8 Install the access panel 9 Power up the server on page 6 ...

Page 26: ...0 controller card ML150 G3 1 Power down the server on page 6 2 Remove the access panel Access panel on page 6 3 Install the card For more information see the documentation that ships with the option and see Expansion board options on page 41 4 Connect the LED cable to the card and to the system board 5 Unfasten the cable tie ...

Page 27: ... Port SAS SATA Host Bus Adapter with RAID card ML150 G3 1 Power down the server on page 6 2 Remove the access panel Access panel on page 6 3 Install the card For more information see the documentation that ships with the option and see Expansion board options on page 41 4 Connect the LED cable to the card and to the system board 5 Unfasten the cable tie ...

Page 28: ...ecure the cable with the cable tie 7 Install the access panel 8 Power up the server on page 6 Installing the LED cable ML110 G5 ML115 G5 and ML150 G5 Connector locations ML110 G5 ML115 G5 and ML150 G5 HP ProLiant ML110 Generation 5 Server ...

Page 29: ...Hardware options installation 29 HP ProLiant ML115 Server HP ProLiant ML115 Generation 5 Server HP ProLiant ML150 Generation 5 Server ...

Page 30: ...Hardware options installation 30 HP 4 Internal Port SAS HBA SC40Ge with RAID storage controller card HP Int 4 Ext port PCI E SAS RAID storage controller card ...

Page 31: ...ove the access panel Access panel on page 6 3 Install the storage controller card For more information see the documentation that ships with the option and see Expansion board options on page 41 4 Connect the LED cable to the storage controller card 5 Secure the cable with the cable clamp 6 Connect the LED cable to the system board o HP ProLiant ML110 Generation 5 Server ...

Page 32: ...Hardware options installation 32 o HP ProLiant ML115 Server o HP ProLiant ML115 Generation 5 Server o HP ProLiant ML150 Generation 5 Server 7 Install the access panel 8 Power up the server on page 6 ...

Page 33: ...s on page 34 ProLiant ML150 G2 Server Half height Installing media devices with rails on page 33 ProLiant ML150 G3 Server Half height and full height Installing media devices with screws on page 34 ProLIant ML150 G5 Server Half height and full height Installing media devices with wire retainers on page 37 Installing media devices with rails NOTE This process only represents one installation method...

Page 34: ...tem board or to an expansion board as directed by the option documentation 11 Slide the media drive fully into the bay until it is seated securely Installing media devices with screws NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on ...

Page 35: ...ove all bezel blanks to facilitate drive installation 6 Depending on the server obtain the screws from one of the following locations o Bezel blank o Chassis o Accessory kit 7 Install the screws on the media device o For the HP ProLiant ML110 Generation 5 Server install the screws in the top screw holes o For all other servers install the screws in the bottom screw holes ...

Page 36: ...until it is seated securely Installing media devices with a media latch NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 6 4 Access...

Page 37: ...talling media devices with wire retainers Installing a half height media device NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page 6 ...

Page 38: ...y until it is seated securely 10 Close the media bay retainers Installing a full height media device NOTE This process only represents one installation method For specific instructions for installing the media device into the server refer to the installation sheet for your specific server 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Ac...

Page 39: ...dia bay support wire 9 Slide the full height media device part of the way into the bay 10 Connect the four pin power cable to the full height device 11 Connect the device cable to the device and the system board or to an expansion board as directed by the option documentation 12 Slide the media drive fully into the bay until it is seated securely ...

Page 40: ...h by allowing simultaneous access to more than one block of data for example overlapping Read Writes This is accomplished by dividing the system memory between pairs of DIMMs and Writing Reading blocks of data to from both simultaneously In order to take advantage of memory interleaving identical DIMMs must be installed in pairs DIMMs can also be installed singularly in slot 1 only if memory inter...

Page 41: ...ing procedures for installing expansion boards into HP ProLiant 100 Series servers Installing an expansion board with a single retainer on page 41 Installing an expansion board with individual retainers on page 43 Installing an expansion board with an external retainer For server specific expansion board installation instructions refer to the installation sheet that ships with the server Installin...

Page 42: ...roper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Remove the expansion slot cover IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board ...

Page 43: ...e access panel Access panel on page 6 Installing an expansion board with individual retainers CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install an expansion board 1 Power down the server on page 6 2 Extend the server from the rack if applicable IMPORTANT It may be necessary t...

Page 44: ...installation 44 4 Remove the expansion slot cover CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed ...

Page 45: ... for more information 8 Replace the access panel Access panel on page 6 Installing an expansion board with an external retainer CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards To install an expansion board 1 Power down the server on page 6 2 Extend the server from the rack if applicab...

Page 46: ... CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 5 Remove the expansion slot cover IMPORTANT It may be necessary to remove the slot cover next to the slot in which you are installing a board ...

Page 47: ...ose the expansion slot latch to secure the board 8 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expansion board for more information 9 Install the slot cover retainer 10 Install the access panel ...

Page 48: ... online help and can be accessed using the Easy Set up CD or the support CD Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set up CD or the support CD For the latest drivers and information on supported operating systems refer to the HP website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Subscriber s c...

Page 49: ...iskette drive option or CD ROM drive option for a server contact an HP authorized reseller For the name of the nearest HP authorized reseller In the United States call 1 800 345 1518 In Canada call 1 800 263 5868 In other locations refer to the HP website http www hp com HP Integrated Lights Out Virtual Floppy and CD ROM drives LO100 Advanced provides diskette drive and CD ROM drive functionality ...

Page 50: ...ot the server and then press F10 to enter the ROM Based Setup Utility RBSU 3 Enable the Embedded SATA RAID option under the Advanced Options section 4 Exit RBSU The server will reboot 5 Create the diskette For more information about Virtual Floppy see the HP ProLiant Lights Out Remote Management User Guide on the HP website http h20000 www2 hp com bizsupport TechSupport Home jsp 6 Insert the drive...

Page 51: ...the server If the server is already powered save all data exit all open applications and restart NOTE Enabling the RAID option in BIOS Setup Utility is only necessary for installation of the RAID driver If this option is not enabled the OS loads the standard ATA driver from the OS media 2 During POST press the F10 key to launch BIOS Setup Utility If you fail to press F10 before POST you will need ...

Page 52: ... press F10 before POST you will need to restart the server 3 In the Advanced menu screen select HDD Configuration 4 Select the SATA RAID Setup field 5 Set the SATA RAID Function field to Enabled 6 Set the appropriate SATA channels for RAID to Enabled 7 Press F10 then select OK to save the changes and close BIOS Setup Utility The server automatically reboots 8 Create a RAID volume Creating a RAID v...

Page 53: ...o move the selected drives to the New Array Disks window 7 Press F7 to begin creating a new array 8 Press Y to clear disk data 9 Press Ctrl X to exit the Option ROM user interface For more information on configuring the SATA RAID feature see the nVidia ForceWare Software MediaShield User s Guide on the HP website http www hp com USB diskette and CD ROM drives For driver installation purposes a USB...

Page 54: ...o recognize the controller If the system fails to recognize the controller restart this procedure 3 Insert the SATA RAID driver diskette created earlier The system prompts the next action 4 Press the S key to specify the driver from the diskette Then press the Enter key The OS searches the diskette for a suitable driver 5 After locating the Adaptec Embedded Serial ATA HostRAID driver press Enter 6...

Page 55: ...leshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qua...

Page 56: ... of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling ...

Page 57: ...you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful Run HP Insight Diagnostics on page 48 and use the survey page to view the current configuration or to compare it to previous conf...

Page 58: ...ins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate...

Page 59: ... DIMM observe the following guidelines Before seating the DIMM align the DIMM with the slot To align and seat the DIMM use two fingers to hold the DIMM along the side edges To seat the DIMM use two fingers to apply gentle pressure along the top of the DIMM For more information see the HP website http h20000 www2 hp com bizsupport TechSupport Document jsp lang en cc us objectID c008 68283 jumpid re...

Page 60: ...the drive The drive is being accessed but 1 it is not configured as part of an array 2 it is a replacement drive and rebuild has not yet started or 3 it is spinning up during the POST sequence Flashing Flashing Flashing Do not remove the drive Removing a drive may cause data loss in non fault tolerant configurations One or more of the following conditions may exist The drive is part of an array be...

Page 61: ...ity expansion or stripe migration Flashing irregularly Amber flashing regularly 1 Hz The drive is active but a predictive failure alert has been received for this drive Replace the drive as soon as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offli...

Page 62: ... diagnosis flowchart on page 62 2 Power on problems flowchart on page 64 3 POST problems flowchart on page 66 4 OS boot problems flowchart on page 68 5 Server fault indications flowchart on page 69 General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not correct the problem use the ...

Page 63: ...y Set up CD the support CD or the HP website http www hp com products servers platforms Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platf...

Page 64: ...Troubleshooting 64 Power on problems flowchart Symptoms The server does not power on The system power LED is off or amber ...

Page 65: ... internal component Item See 1 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 2 General diagnosis flowchart on page 62 3 Loose connections on page 58 4 Power source problems on page 72 5 Power supply problems on page 72 Server maintenance and service guide located on the Easy Set up CD the support CD or...

Page 66: ... Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 67: ...on page 58 3 General memory problems are occurring on page 81 4 Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 5 Symptom information on page 57 6 Server information you need on page 95 Operating system information you need on page 95 7 HP contact information on page 106 ...

Page 68: ...m Server does not boot a previously installed operating system Possible causes Corrupted operating system Hard drive subsystem problem Item See 1 HP Insight Diagnostics on page 48 2 Operating system problems on page 89 HP contact information on page 106 ...

Page 69: ...71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 5 General diagnosis flowchart on page 62 Server fault indications flowchart Symptom Server boots but the internal health LED or external health LED is red or amber ...

Page 70: ...temperature condition Item See 1 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com products servers platforms 2 Power on problems flowchart on page 64 3 HP Insight Diagnostics on page 48 4 Hardware problems on page 71 Server maintenance and service guide located on the Easy Set up CD the support CD or the HP website http www hp com ...

Page 71: ...on page 73 Internal system problems on page 75 System open circuits and short circuits on page 83 External device problems on page 84 Audio problems on page 85 Printer problems on page 85 Mouse and keyboard problems on page 85 Modem problems on page 86 Network controller problems on page 88 ...

Page 72: ...nections on page 58 exist 2 If the power supplies have LEDs be sure they indicate that each power supply is working properly Refer to the server documentation If LEDs indicate a problem with a power supply replace the power supply 3 Be sure the system has enough power particularly if you recently added hardware such as hard drives Additional power supplies may be required Use the server documentat...

Page 73: ...tation for instructions regarding the specific LED to determine the cause of the error General hardware problems Problems with new hardware Action 1 Refer to the server documentation to be sure the hardware being installed is a supported option on the server Remove unsupported hardware 2 Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute cha...

Page 74: ...ect power to the server 2 Following the guidelines and cautionary information in the server documentation strip the server to its most basic configuration by removing every card or device that is not necessary to start the server Keep the monitor connected to view the server startup process 3 Reconnect power and then power the system on o If the video does not work refer to Video problems on page ...

Page 75: ...o verify 4 If you are testing a board or a device that connects to a board a Test the board with all other boards removed b Test the server with only that board removed CAUTION Clearing NVRAM deletes the configuration information Refer to the server documentation for complete instructions before performing this operation or data loss could occur 5 Clearing NVRAM can resolve various problems Clear ...

Page 76: ...codes Search for it on the HP website http www hp com DAT drive error or failure occurs Action 1 Be sure drivers software and firmware are upgraded to the latest revisions 2 Clean the drive at least four times to be sure that the heads are clean and to eliminate dirty heads as the possible cause of the failure DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently w...

Page 77: ...ntation CHKDSK on some systems Diskette drive cannot read a diskette Action 1 If the diskette is not formatted format the diskette 2 Check the type of drive you are using and be sure you are using the correct diskette type Drive is not found Action Be sure no loose connections on page 58 exist with the drive Non system disk message is displayed Action 1 Remove the non system diskette from the driv...

Page 78: ...u will need to inspect the DLT drives leader assembly o To examine the cartridge take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the buckling link hook o To examine the drive take up leader tilt the cartridge receiver door on the front of the drive and look inside to see that the drive leader is connected to the...

Page 79: ...ral fan problems are occurring Action 1 Be sure the fans are properly seated and working a Follow the procedures and warnings in the server documentation for removing the access panels and accessing and replacing fans b Unseat and then reseat each fan according to the proper procedures c Replace the access panels and then attempt to restart the server 2 Be sure the fan configuration meets the func...

Page 80: ...Ds on the hard drive to be sure they indicate normal function Refer to the server documentation or the HP website http www hp com for information on hard drive LEDs 2 Be sure no loose connections on page 58 exist 3 Remove the hard drive and be sure the configuration jumpers are set properly 4 If using an array controller be sure the hard drive is configured in an array Run the array configuration ...

Page 81: ...ercent free space Memory problems General memory problems are occurring Action Isolate and minimize the memory configuration Use care when handling DIMMs DIMM handling guidelines on page 59 o Be sure the memory meets the server requirements and is installed as required by the server Some servers may require that memory banks be populated fully or that all memory within a memory bank must be the sa...

Page 82: ...d according to the server requirements Refer to the server documentation or HP website http www hp com 2 Be sure you have not exceeded the memory limits of the server or operating system Refer to the server documentation 3 Be sure the memory is properly seated 4 Be sure no conflicts are occurring with existing memory Run the server setup utility 5 Test the memory by installing the memory into a kn...

Page 83: ...le to the server b If the server includes PPMs that are not integrated on the system board remove all PPMs from the server except for the PPM associated with the remaining processor c Replace the remaining processor with a known functional processor If the problem is resolved after you restart the server a fault exists with one or more of the original processors Install each processor and its asso...

Page 84: ...ure the energy saver feature is not in effect 6 Be sure the video driver is current Refer to the third party video adapter documentation for driver requirements 7 Be sure a video expansion board has not been added to replace onboard video making it seem like the video is not working Disconnect the video cable from the onboard video and then reconnect it to the video jack on the expansion board NOT...

Page 85: ...eyboard problems Action 1 Be sure no loose connections on page 58 exist If a KVM switching device is in use be sure the server is properly connected to the switch o For rack mounted servers check the cables to the switch box and be sure the switch is correctly set for the server o For tower model servers check the cable connection from the input device to the server 2 If a KVM switching device is ...

Page 86: ...ted 2 Check IRQ settings in the software and on the modem to be sure no conflict exists 3 Type AT F at the command prompt to reset the modem to factory default settings 4 Be sure you are in terminal mode and not MS DOS mode 5 Refer to the HP website http www hp com for a complete list of AT commands AT commands are not visible Action Set the echo command to On using the AT command ATE Data is disp...

Page 87: ...zation string is not working Action Use the most basic string possible to perform the task The default initialization string is AT F C1 D2 K3 Connection errors are occurring Action 1 Check the maximum baud rate for the modem to which you are connecting and then change the baud rate to match 2 If the line you are accessing requires error control to be turned off do so using the AT command AT Q6 C0 ...

Page 88: ...ces if applicable 5 Be sure the server and operating system support the controller Refer to the server and operating system documentation 6 Be sure the controller is enabled in the BIOS Setup Utility 7 Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power if applicable 8 Be sure the server ROM is up to date 9 Be sure the controller drivers are up to date 10 Be sure a valid IP...

Page 89: ... driver parameters match the configuration of the network controller Problems are occurring with the network interconnect blades Action Be sure the network interconnect blades are properly seated and connected Software problems The best sources of information for software problems are the operating system and application software documentation which may also point to fault detection tools that rep...

Page 90: ...ing system updates on page 90 Operating system updates Use care when applying operating system updates Service Packs hotfixes and patches Before updating the operating system read the release notes for each update If you do not require specific fixes from the update it is recommended that you do not apply the updates Some updates overwrite files specific to HP If you decide to apply an operating s...

Page 91: ...e operating system was factory installed click Start All Programs Accessories System Tools to access the backup utility Refer to the operating system documentation for more information Windows 2000 Emergency Repair Diskette If the operating system was factory installed click Start Programs System Tools to access the Emergency Repair Disk Utility Refer to the operating system documentation for more...

Page 92: ...ologies to help ensure that HP servers provide maximum uptime with minimal maintenance Many of these technologies also reduce server management efforts enabling administrators to work on issues and resolve problems without taking servers offline The process of updating system or option firmware is referred to as a flash process or flashing the ROM A firmware or ROM flash removes the existing versi...

Page 93: ...ette or USB drive key for each target server ROMPaq downloads are available on the HP website http www hp com support 2 Shut down each target server and then reboot using the correct ROMPaq diskette or USB drive key for that server 3 Follow the interactive session in the ROMPaq utility and then select the devices to be flashed 4 After the ROMPaq utility flashes the ROM for the selected devices cyc...

Page 94: ...ORTANT Always perform a backup before installing or updating device drivers Contacting HP Contacting HP technical support or an authorized reseller on page 94 Server information you need on page 95 Operating system information you need on page 95 Contacting HP technical support or an authorized reseller Before contacting HP always attempt to resolve problems by completing the procedures in this gu...

Page 95: ...size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration Specific software information o Operating system information Operating system information you need on page 95 o List of third party HP and Compaq software installed o PCAnywhere information if installed o Verification of latest drivers inst...

Page 96: ...evel of Microsoft Windows Service Packs and Hotfixes installed A list of each third party hardware component installed with the firmware revision A list of each third party software component installed with the version A detailed description of the problem and any associated error messages Linux operating systems Collect the following information Operating system distribution and version Look for ...

Page 97: ...If HP drivers are installed o Version of the drivers used o List of drivers A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated error messages ...

Page 98: ... not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 6 2 Extend the server from the rack if applicable 3 Remove the access panel Access panel on page ...

Page 99: ... both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refe...

Page 100: ...ons 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be reco...

Page 101: ...ective 2006 95 EC EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product This marking is valid for non Telecom produc...

Page 102: ...e recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your...

Page 103: ...Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside Do not operate controls make adjustments or perform procedures to the laser ...

Page 104: ... To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Artic...

Page 105: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 106: ...e hp com country us en wwcontact html Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level Customer ...

Page 107: ...ciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l envoie directement Il existe deux catégories de pièces CSR Obligatoire Pièces pour lesquelles la réparation par le client est obligatoire Si vous demandez à HP de remplacer ces pièces les c...

Page 108: ... di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 gio...

Page 109: ...res o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes...

Page 110: ...orden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische...

Page 111: ...s pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmente c...

Page 112: ...Technical support 112 ...

Page 113: ...Technical support 113 ...

Page 114: ... Output System CCITT International Telegraph and Telephone Consultative Committee CS cable select DIMM dual inline memory module DU driver update EFS Extended Feature Supplement ESD electrostatic discharge I O input output IDE integrated device electronics IEC International Electrotechnical Commission IRQ interrupt request ...

Page 115: ...s NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NLM NetWare Loadable Module NVRAM non volatile memory OS operating system PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit ...

Page 116: ...ive or independent disks RBSU ROM Based Setup Utility ROM read only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SSD support software diskette TCP IP Transmission Control Protocol Internet Protocol TMRA recommended ambient operating temperature UPS uninterruptible power system USB universal serial bus ...

Page 117: ...Acronyms and abbreviations 117 VGA video graphics array ...

Page 118: ...self repair 106 customer self repair CSR 106 D DAT drive error 76 77 DAT drive failure 76 DAT drives 76 data loss 76 data recovery 76 81 Declaration of Conformity 100 diagnostic tools 48 dial tone 86 DIMMs 40 59 diskette drive 49 77 diskette drive problems 77 DLT drives 78 drive errors 77 drive failure detecting 76 78 drive not found 77 79 80 drive problems 75 76 77 78 DVD ROM drive 75 E electrica...

Page 119: ...S 72 Linux 54 91 96 loose connections 58 M media devices installing with a media latch 36 media devices installing with rails 33 media devices installing with screws 34 media devices installing with wire retainers 37 memory 40 81 memory count error 81 82 memory not recognized 82 memory overview 40 memory problems 81 memory interleaving 40 Microsoft operating systems 54 95 modem problems 86 modems ...

Page 120: ...des 76 series number 99 server features and options 11 server setup 7 service notifications 58 Service Packs 90 short circuits 83 site requirements 8 software 48 software errors 91 92 software failure 91 software troubleshooting 91 92 space requirements 8 static electricity 105 Subscriber s Choice 48 support 106 symbols on equipment 55 system board battery 104 system ROM 92 system keeping current ...

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