Troubleshooting 90
•
Using a null pointer
A GPF is immediately identifiable by a blue screen with white text, and the text may contain information
that identifies the problem.
Action
:
•
Remove any newly installed software or hardware to verify that they are not the cause.
•
Boot the server in Safe Mode or Last Known Good Configuration.
If neither of these actions resolve the problem, contact an authorized service provider ("
Contacting HP
technical support or an authorized reseller
" on page
94
). For more information about debugging tools or
specific GPF messages, refer to the Microsoft website
(
http://www.microsoft.com/whdc/devtools/debugging/default.mspx
).
Errors are displayed in the error log
Action
: Follow the information provided in the error log, and then refer to the operating system
documentation.
Problems occur after the installation of a service pack
Action
: Follow the instructions for updating the operating system ("
Operating system updates
" on page
90
).
Operating system updates
Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific fixes
from the update, it is recommended that you do
not
apply the updates. Some updates overwrite files
specific to HP.
If you decide to apply an operating system update:
1.
Perform a full system backup.
2.
Apply the operating system update, using the instructions provided.
3.
Install the current drivers.
If you apply the update and have problems, locate files to correct the problems on the HP website
(
http://www.hp.com/support
).
Restoring to a backed-up version
If you recently upgraded the operating system or software and cannot resolve the problem, you can try
restoring a previously saved version of the system. Before restoring the backup, make a backup of the
current system. If restoring the previous system does not correct the problem, you can restore the current
set to be sure you do not lose additional functionality.
Refer to the documentation provided with the backup software.
Summary of Contents for ProLiant ML110 - G2 Server
Page 20: ...Hardware options installation 20 3 Remove the hard drive blank ...
Page 21: ...Hardware options installation 21 4 Prepare the hard drive ...
Page 112: ...Technical support 112 ...
Page 113: ...Technical support 113 ...
Page 117: ...Acronyms and abbreviations 117 VGA video graphics array ...
