Contents 5
Re-entering the server serial number and product ID..................................................................................... 89
Management tools................................................................................................................................... 90
Automatic Server Recovery ............................................................................................................. 90
ROMPaq utility.............................................................................................................................. 90
System Online ROM flash component utility ...................................................................................... 90
Remote Insight Lights-Out Edition II ................................................................................................... 91
Integrated Lights-Out 2 technology................................................................................................... 91
StorageWorks library and tape tools................................................................................................ 91
HP Systems Insight Manager ........................................................................................................... 91
Management Agents...................................................................................................................... 92
Redundant ROM support ................................................................................................................ 92
USB support.................................................................................................................................. 92
Diagnostic tools ...................................................................................................................................... 93
HP Insight Diagnostics.................................................................................................................... 93
Survey Utility................................................................................................................................. 93
Integrated Management Log ........................................................................................................... 93
Array Diagnostic Utility .................................................................................................................. 94
Remote support and analysis tools ............................................................................................................. 94
HP Instant Support Enterprise Edition................................................................................................ 94
Keeping the system current ....................................................................................................................... 94
Drivers ......................................................................................................................................... 94
ProLiant Support Packs ................................................................................................................... 95
Operating system version support .................................................................................................... 95
Change control and proactive notification ........................................................................................ 95
Care Pack .................................................................................................................................... 95
Electrostatic discharge................................................................................................................. 96
Preventing electrostatic discharge .............................................................................................................. 96
Grounding methods to prevent electrostatic discharge.................................................................................. 96
Troubleshooting .......................................................................................................................... 97
Troubleshooting resources ........................................................................................................................ 97
Pre-diagnostic steps ................................................................................................................................. 97
Important safety information............................................................................................................ 97
Symptom information ..................................................................................................................... 99
Prepare the server for diagnosis .................................................................................................... 100
Loose connections ................................................................................................................................. 100
Service notifications............................................................................................................................... 101
Troubleshooting flowcharts ..................................................................................................................... 101
Start diagnosis flowchart .............................................................................................................. 101
General diagnosis flowchart ......................................................................................................... 102
Server power-on problems flowchart .............................................................................................. 104
POST problems flowchart ............................................................................................................. 107
OS boot problems flowchart ......................................................................................................... 108
Server fault indications flowchart ................................................................................................... 110
POST error messages and beep codes ..................................................................................................... 112
Introduction to POST error messages .............................................................................................. 112
Processor Reduced Power Mode Enabled in RBSU ........................................................................... 113
Processor Not Started (Processor Stalled) ........................................................................................ 113
Processor Not Started (Stepping Does Not Match) ........................................................................... 113
Processor Not Started (Unsupported Processor Stepping) .................................................................. 113
Processor Not Supported (Unsupported Core Speed) ....................................................................... 113
This system only supports 667 MHz Front Side Bus Speed Processors. One or more 800 MHz Front Side Bus
Speed Processors have been initialized at 667 MHz. System Halted!................................................. 113
