HP Proliant DL580 User Manual Download Page 103

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Troubleshooting 103

Item Refer

The most recent version of a particular server or option firmware is
available on the following websites:

•

HP Support website (

http://www.hp.com/support

)

•

HP ROM-BIOS/Firmware Updates website

(

http://h18023.www1.hp.com/support/files/server/us/romflash.ht

)

"General memory problems are occurring" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the HP

website (

http://www.hp.com/support

)

Server maintenance and service guide, located on the Documentation
CD or the HP website (

http://www.hp.com/products/servers/platforms

)

•

Server maintenance and service guide, located on the Documentation
CD or the HP website

(

http://www.hp.com/products/servers/platforms

)

•

"Hardware problems" in the

HP ProLiant Servers Troubleshooting

Guide

located on the Documentation CD or on the HP website

(

http://www.hp.com/support

)

•

"Server information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website (

http://www.hp.com/support

)

•

"Operating system information you need" in the

HP ProLiant Servers

Troubleshooting Guide

located on the Documentation CD or on the

HP website (

http://www.hp.com/support

)

"HP contact information (on page

124

Summary of Contents for Proliant DL580

Page 1: ...HP ProLiant DL580 Generation 4 Server User Guide Part Number 407334 002 April 2007 Second Edition ...

Page 2: ... additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Audience assumptions This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are q...

Page 3: ... the server 24 Power down the server 24 Extending the server from the rack 24 Removing the access panel 26 Replacing hot plug fans 27 Removing the system cage 28 Accessing the Systems Insight Display 29 Battery 30 Server setup 32 Optional installation services 32 Rack planning resources 33 Optimum environment 33 Space and airflow requirements 33 Temperature requirements 34 Power requirements 34 El...

Page 4: ...ents 67 Single and dual rank DIMMs 68 Advanced ECC memory 68 Online spare memory 69 Hot plug mirrored memory 70 Hot plug RAID memory 71 Memory boards and DIMMs 72 Removing a memory board blank 73 Removing and installing a memory board while the server is running 73 Removing and installing a memory board non hot plug 76 Configuring the memory 78 POST memory test 79 ROM based diagnostics 79 Selectin...

Page 5: ...arge 96 Grounding methods to prevent electrostatic discharge 96 Troubleshooting 97 Troubleshooting resources 97 Pre diagnostic steps 97 Important safety information 97 Symptom information 99 Prepare the server for diagnosis 100 Loose connections 100 Service notifications 101 Troubleshooting flowcharts 101 Start diagnosis flowchart 101 General diagnosis flowchart 102 Server power on problems flowch...

Page 6: ...tion numbers 116 Federal Communications Commission notice 116 FCC rating label 116 Class A equipment 117 Class B equipment 117 Declaration of conformity for products marked with the FCC logo United States only 117 Modifications 118 Cables 118 Canadian notice Avis Canadien 118 European Union regulatory notice 118 Japanese notice 119 BSMI notice 119 Korean notice 119 Laser compliance 120 Battery rep...

Page 7: ... panel LEDs and buttons 13 Power supply LEDs 14 System board components 15 Systems Insight Display LEDs 17 DIMM slot locations 19 SATA or SAS drive numbers 20 SATA or SAS hard drive LEDs 20 SAS and SATA hard drive LED combinations 21 Fan locations 21 Hot plug fan LEDs 23 Front panel components Item Description 1 Memory board or blank 2 Video connector 3 USB connectors two 4 Optional multibay drive...

Page 8: ...rmal system off 3 External system health LED Green Normal system on Flashing amber System health is degraded Flashing red System health is critical Off Normal system off 4 NIC 1 link activity LED Green Linked to network Flashing green Linked with activity on the network Off No network connection 5 NIC 2 link activity LED Green Linked to network Flashing green Linked with activity on the network Of...

Page 9: ...ilities audio alarms and visual alerts occur Removing the memory board at this point causes server failure To end the audio alarms and visual alerts move the memory board locking switch back to the locked position This action does not result in data corruption or server failure If removal of a single memory board is required and it is the only memory board power down the server and make the necess...

Page 10: ...ry mode Flashing amber Memory configuration error Green Hot Plug RAID Memory mode 9 Board Off Power off or locking switch unlocked Amber Memory error detected Flashing amber Memory configuration error Flashing green Board is rebuilding Green Normal AMP configuration errors occur when the current memory configuration is not valid for the configured AMP mode If the mode selected is the desired mode ...

Page 11: ...old exceeded LEDs will clear after the next reboot Off Amber Flashing red One or more of the following conditions exist The processor was replaced and the LEDs will clear after the next reboot Processor failed Off Flashing amber Flashing red Processor configuration error detected Amber Off Flashing red PPM failed Flashing amber Off Flashing red One or more of the following conditions exist PPM not...

Page 12: ... slot 5 13 Serial connector 4 PCI Express non hot plug expansion slot 4 14 USB connectors 5 PCI X non hot plug slot 3 64 bit 133 MHz 15 Video connector 6 Optional PCI X Hot Plug or optional PCI Express non hot plug expansion slot 2 16 Keyboard connector 7 Optional PCI X Hot Plug or optional PCI Express non hot plug expansion slot 1 17 Mouse connector 8 T 15 Torx screwdriver 18 iLO 2 NIC 9 Optional...

Page 13: ...work Off Not linked to network 3 NIC 2 Activity LED Green On or flashing Network activity Off No network activity 4 NIC 2 Link LED Green On Linked to network Off Not linked to network 5 iLO 2 NIC Activity LED Green On or flashing Network activity Off No network activity 6 iLO 2 NIC Link LED Green On Linked to network Off Not linked to network 7 UID LED Blue On Activated Flashing Server remotely ma...

Page 14: ...supply LEDs Fail LED 1 amber Power LED 2 green Description Off Off No AC power to any power supply Flashing Off Power supply failure over current On Off No AC power to this power supply Off Flashing AC power present Standby mode Off On Normal ...

Page 15: ...scription 1 Fan 1 10 PCI Express non hot plug expansion slot 4 2 Fan 2 11 PCI Express non hot plug expansion slot 5 3 Fan 3 12 PCI Express non hot plug expansion slot 6 4 Fan 4 13 PCI Express non hot plug expansion slot 7 5 System maintenance switch 14 Fan 6 6 System battery 15 Fan 5 ...

Page 16: ... The default position for all eight positions is Off Position Description Function S1 iLO 2 Security Off iLO 2 security is enabled On iLO 2 security is disabled S2 Configuration lock Off System configuration can be changed On System configuration is locked S3 Reserved Reserved S4 Reserved Reserved S5 Password protection override Off No function On Clears power on password and administrator passwor...

Page 17: ...empt to boot from the primary optical drive Boot device selector switch on page 16 The boot device selector switch setting determines which drive is the primary optical drive Switch setting Description FLP TOP default Diskette drive in top bay is bootable Primary optical drive in bottom bay is bootable FLP BOT Primary optical drive in top bay is bootable Diskette drive in bottom bay is bootable Sy...

Page 18: ... PCI slot MEDIA BP The media backplane is missing or not properly installed MEM A memory board is not properly installed MEM BP A memory backplane is missing or not properly installed FSB One or more of the following conditions exist A processor or PPM is missing or not properly installed An FSB configuration error was detected PROC A processor is missing or not properly installed OVER TEMP The in...

Page 19: ...y port 85 codes see the HP ProLiant DL580 Generation 4 Maintenance and Service Guide on the Documentation CD for more information about troubleshooting using port 85 codes DIMM slot locations Item Description Bank 1 DIMM slot 1 A 2 DIMM slot 2 A 3 DIMM slot 3 B 4 DIMM slot 4 B ...

Page 20: ... hard drives See SAS and SATA hard drive guidelines on page 45 for information about installing the hard drives SATA or SAS hard drive LEDs Item LED description Status 1 Fault UID status Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity ...

Page 21: ...on or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Flashing regularly 1 Hz Off Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expans...

Page 22: ...s one redundant to control the temperature in the hard drive bay area This fan configuration allows the server to continue operating in non redundant mode if a single fan fails in either zone If the system detects two fan failures in the same zone the server shuts down to avoid thermal damage Item Description Zone 1 Fan 1 1 2 Fan 2 1 3 Fan 3 1 4 Fan 4 1 5 Fan 5 2 6 Fan 6 2 ...

Page 23: ...Server component identification 23 Hot plug fan LEDs Status Green Operating normally Amber Failed Off No power ...

Page 24: ...t completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Standby button to place the server in standby mode When the server enters standby power mode the system p...

Page 25: ...rver on the rack rails until the server rail release latches engage NOTE The release latches will lock into place when the rails are fully extended WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release l...

Page 26: ...ved Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 17 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off 1 Extend the server from the rack if applicable Extending the server from the rack...

Page 27: ...ary fan fails WARNING To prevent personal injury from hazardous energy Remove watches rings or other metal objects Use tools with insulated handles Do not place tools or metal parts on top of batteries IMPORTANT Remove and replace one fan at a time If the system detects two fan failures in the same zone the server shuts down to avoid thermal damage 1 Extend the server from the rack if applicable E...

Page 28: ...rmine if removing the system cage is necessary To remove the system cage 1 Power down the server on page 24 2 Extend the server from the rack if applicable Extending the server from the rack on page 24 3 Remove the access panel Removing the access panel on page 26 4 Remove all hot plug power supplies 5 Remove all system fans Replacing hot plug fans on page 27 6 Remove all expansion boards Removing...

Page 29: ...e Extending the server from the rack on page 24 2 Remove the access panel Removing the access panel on page 26 IMPORTANT When removing the access panel to view the Systems Insight Display LEDs on page 17 leave the server powered on The Systems Insight Display LEDs are cleared when the server is powered off ...

Page 30: ...if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 24 2 Extend t...

Page 31: ...ions 31 5 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 32: ...s tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments So...

Page 33: ...rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not bl...

Page 34: ...ional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user d...

Page 35: ...wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings and cautions WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling jacks are extended to the floor The full weight of the rack rests on the ...

Page 36: ...el Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the sy...

Page 37: ... NOTE If an array controller has been added or is embedded in the system the ORCA utility provides a default RAID configuration based on the size and number of hard drives installed For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supporte...

Page 38: ...Server setup 38 Registering the server To register the server refer to the HP Registration website http register hp com ...

Page 39: ...s properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Review Electrostatic Discharge on page 96 before installing hardware options into the server Processor options The server supports up to four processors Processor socket 1 and PPM slot 1 must be populated at all times or the server will not function properly Server PPMs pro...

Page 40: ...Hardware options installation 40 2 Release the latches to unlock the processor module 3 Lower the processor module lever and pull the module out of the server ...

Page 41: ...the equipment do not mix single and dual core processors or processors with different speeds or cache sizes CAUTION To prevent thermal damage do not operate a server with dual core processors installed unless all processor sockets have either a processor or processor blank installed When installing a processor use the following guidelines If upgrading processor speed or adding additional processor...

Page 42: ...processor retaining bracket 4 Open the processor retaining bracket 5 Open the processor locking lever CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage ...

Page 43: ...ocessor socket IMPORTANT Determine the correct processor orientation by observing the guide pins on the base of the processor retaining bracket and the three corresponding guide slots on the processor assembly 8 Insert the processor assembly into the processor socket and close the locking lever CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close th...

Page 44: ...ptions installation 44 9 Close and lock the processor retaining bracket 10 Install the PPM IMPORTANT Always install a PPM when you install a processor The system fails to boot if the corresponding PPM is missing ...

Page 45: ...to the server observe the following general guidelines The server supports eight SAS or SATA hot plug hard drives The system automatically sets all drive numbers If only one hard drive is used install it in the bay with the lowest number Hard drives must be SFF types Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together in the same drive...

Page 46: ... hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 21 Redundant hot plug power supply The server supports a second hot plug power supply to provide redundant power to the server in the event of a failure in the primary power supply You can install or replace a second hot plug power supply without p...

Page 47: ... can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server CAUTION If only one power supply is installed do not remove the power supply unless the server has been powered down Removing the only operational power supply will cause an immediate power loss NOTE If you remove or replace the primary...

Page 48: ... configuration install a shipping screw into each power supply Battery backed write cache The server supports the installation of the following BBWC options 256 MB BBWC 512 MB BBWC The BBWC consists of two parts a battery pack and a storage cache module Along with the cache module the battery pack provides transportable data protection increases overall controller performance and maintains any cac...

Page 49: ...ack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the BBWC option 1 Power down the server on pa...

Page 50: ...Hardware options installation 50 7 Install the cache module onto the controller ...

Page 51: ...r is shipped with one DVD drive You can install an optional DVD drive 3 5 inch diskette drive or CD RW drive To install an optional media drive 1 Power down the server on page 24 2 Use the T 15 Torx screwdriver to eject the drive blank and pull the drive blank out of the server NOTE The T 15 Torx screwdriver is shipped with the server and can be located on the rear panel Rear panel components on p...

Page 52: ...drive is installed in the lower drive bay To boot from a DVD or CD RW drive in the upper drive bay or to boot from a diskette drive in the lower bay change the boot device selector switch to FLP BOT Boot device selector switch on page 16 NOTE If two DVD or CD RW drives are installed in the server the server will first attempt to boot from the primary drive Boot device selector switch on page 16 Th...

Page 53: ...ts When the server is shipped it is equipped with five expansion slots slots 3 through 7 and two connectors to add two optional expansion slots slots 1 and 2 To support the optional expansion slots install one of the following into the server PCI X Hot Plug mezzanine option on page 54 Adds two optional PCI X Hot Plug expansion slots PCI Express x4 mezzanine option PCI Express mezzanine options on ...

Page 54: ...x4 non hot plug expansion slot Installing the x4 x8 PCI Express bus expander into expansion slot 5 converts expansion slot 4 to PCI Express x8 Installing the x4 x8 PCI Express bus expander into expansion slot 7 converts expansion slot 6 to PCI Express x8 Refer to x4 x8 PCI Express bus expander Installing a x4 x8 PCI Express bus expander on page 63 for installation instructions PCI X Hot Plug Mezza...

Page 55: ...ot plug expansion slot 1 2 PCI Express x4 non hot plug expansion slot 2 The PCI Express x8 mezzanine option adds support for one optional PCI Express x8 non hot plug expansion slot in slot 1 Installing the PCI X Hot Plug Mezzanine Option 1 Power down the server on page 24 2 Extend or remove the server from the rack Extending the server from the rack on page 24 3 Remove the access panel Removing th...

Page 56: ...pply cover 5 Remove the expansion boards from slots 3 and 4 if installed to gain access to the mezzanine connectors 6 Remove the expansion slot covers from slots 1 and 2 7 Connect the hot plug cable to the mezzanine board NOTE The cable connector is keyed at pin 1 for alignment ...

Page 57: ...Expansion board options 57 8 Use the guide pins to align the mezzanine board and seat the mezzanine board onto the system board 9 Tighten the three thumbscrews to secure the mezzanine board ...

Page 58: ...Expansion board options 58 10 Install the PCI X Hot Plug board 11 Route the cable from the mezzanine board to the hot plug board and connect the cable ...

Page 59: ...Expansion board options 59 12 Attach the latch to the chassis and press down until it snaps into place 13 Install the retaining clips ...

Page 60: ...pty expansion slots and close the latches CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 18 Replace the access panel Removing the access panel on page 26 19 Slide the server back into the rack Extending the server from the rack on page 24 20 Power up the server on page 2...

Page 61: ...sion slot covers from slots 1 and 2 6 Use the guide pins to align the mezzanine board and seat the mezzanine board onto the system board 7 Tighten the three thumbscrews to secure the mezzanine board NOTE The PCI Express x8 mezzanine board is shown ...

Page 62: ...he PCI Express x4 non hot plug expansion boards into slots 1 and 2 if installing the PCI Express x4 mezzanine option 11 Place expansion slot covers over any remaining empty slots and close the latches CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed 12 Replace the access p...

Page 63: ...he server from the rack Extending the server from the rack on page 24 3 Remove the access panel Removing the access panel on page 26 4 Remove the expansion boards from the adjacent expansion slots if installed 5 Open the PCI latch and install the x4 x8 PCI Express bus expander 6 Close the PCI latch and install a x8 PCI Express expansion board into the appropriate adjacent expansion slot 7 Replace ...

Page 64: ...ons To remove a non hot plug expansion board reverse the installation procedures Installing hot plug expansion boards For hot plug capability the PCI X Hot Plug Mezzanine Option on page 54 must be installed before installing PCI X Hot Plug expansion boards in the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expans...

Page 65: ... expansion board 8 Press the PCI X Hot Plug button and wait for the power LED to illuminate green without flashing 9 Replace the access panel and resume normal server operations Removing a PCI X Hot Plug expansion board 1 Extend or remove the server from the rack Extending the server from the rack on page 24 2 Remove the access panel Removing the access panel on page 26 3 Press the PCI X Hot Plug ...

Page 66: ...ds 5 Lift the latch and remove the board from the server CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To replace the component reverse the removal procedure ...

Page 67: ...ces available to the operating system Hot replace allows failed or degraded DIMMs to be replaced while the server is running The maximum supported total memory for this server is 64 GB using four memory boards The maximum supported memory per memory board is 16 GB using four 4 GB DIMMs For an overview of single and dual rank DIMMs refer to Single and dual rank DIMMs on page 68 For DIMM slot locati...

Page 68: ...ments Single and dual rank DIMMs PC2 3200 DIMMs can either be single or dual rank While it is not normally important for you to differentiate between these two types of DIMMs certain DIMM configuration requirements are based on these classifications Certain configuration requirements exist with single and dual rank DIMMs that allow the architecture to optimize performance A dual rank DIMM is simil...

Page 69: ... complete as indicated by the memory board LEDs Memory board components and LEDs on page 9 and operating system logs before inserting another memory board CAUTION When the memory board locking switch is unlocked in a mode that does not support hot add or hot replace capabilities audio alarms and visual alerts occur Removing the memory board at this point causes server failure To end the audio alar...

Page 70: ...ory board all DIMMs should be of the same size on that memory board If a mixture of single and dual rank DIMMs are used on a memory board the dual rank DIMMs should be twice the size of any single rank DIMM After installing DIMMs use RBSU to configure the server Configuring the memory on page 78 for online spare memory support Hot plug mirrored memory Hot plug mirrored memory provides a higher lev...

Page 71: ...om which it was removed If the board is placed into the incorrect slot for example if board 2 is removed in dual board mode and re inserted into memory slots 3 or 4 a configuration error occurs Attempting to insert a board into the improper position results in audio alarms and visual alerts Replace only one board at a time That is if memory boards 2 and 4 both contain memory errors remove board 2 ...

Page 72: ...val and replacement procedures can be either hot plug or non hot plug procedures depending on how the server is configured Hot plug operations can be hot add or hot replace Hot add makes additional memory resources available to the operating system Hot replace allows failed or degraded DIMMs to be replaced while the server is running Hot add is only supported with Microsoft Windows 2003 or later H...

Page 73: ... the server Removing and installing a memory board while the server is running Memory boards can be installed while the server is running in the following scenarios Memory boards can be hot added if the server is configured for Advanced ECC and hot add is enabled in RBSU Memory boards can be hot replaced if the server is configured for hot plug mirrored memory or hot plug RAID memory IMPORTANT Be ...

Page 74: ...ory board from the server until the board status LED stops flashing 2 Use the ejector lever to pull the memory board out of the server NOTE While the memory board with the failed or degraded DIMM is being replaced the server continues to read and write from the operational memory board 3 Open the memory board ...

Page 75: ...allation requirements for the desired memory mode IMPORTANT DIMMs do not seat fully if turned the wrong way 5 Close the memory board IMPORTANT Be sure that the locking switch is unlocked The memory board will not seat in the server if the locking switch is locked 6 Install the memory board ...

Page 76: ...Configuring the memory on page 78 if applicable 9 Reference the memory board LEDs Memory board components and LEDs on page 9 to be sure that the memory board is functioning properly Removing and installing a memory board non hot plug 1 Power down the server on page 24 2 Unlock the locking switch and open the release latch 3 Use the ejector lever to pull the memory board out of the server ...

Page 77: ...tions 77 4 Open the memory board 5 Remove or install the DIMM IMPORTANT Be sure to observe all DIMM installation requirements for the desired memory mode IMPORTANT DIMMs do not seat fully if turned the wrong way ...

Page 78: ...oard 8 Close the ejector lever and lock the locking switch 9 Power up the server on page 24 10 Configure the memory Configuring the memory on page 78 11 Look at the memory board LEDs Memory board components and LEDs on page 9 to be sure that the memory board is functioning properly Configuring the memory Configuring the memory system of the server requires configuring both hardware and software ...

Page 79: ...s the F9 key when prompted to enter RBSU 3 Select Advanced Options 4 Change POST Speed Up to Disable 5 Press any key to return to the RBSU main menu 6 Press the F10 key when prompted to exit RBSU The server reboots and tests all memory in the system 7 Once the memory has been tested re enable POST Speed Up for faster system boot if desired ROM based diagnostics 1 Power up the server on page 24 2 P...

Page 80: ...Escape key twice to go back to the main RBSU menu 6 Press the F10 key when prompted to exit RBSU The server reboots and tests all memory in the system IMPORTANT To reconfigure the memory mode after initial setup you must reboot the system enter RBSU and select an AMP mode ...

Page 81: ... back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge PCI X Hot Plug mezzanine cabling The server supports an optional PCI X Hot Plug mezzanine board that provide...

Page 82: ...ables always be sure that the cables are not in a position where they can be pinched or crimped Hot plug SAS and SATA hard drive cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped ...

Page 83: ...Server cabling 83 NOTE Port 1 supports hard drives 1 through 4 Port 2 supports hard drives 5 through 8 If you are using a single cable SAS controller connect the cable to port 1 ...

Page 84: ...Server cabling 84 Front panel USB connector cable assembly The USB cable connects the front panel USB connector to the media backplane Power switch cable assembly ...

Page 85: ...Server cabling 85 Front panel video connector cabling ...

Page 86: ...system software Installing optimized server drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 93 Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system...

Page 87: ...nter RBSU and select a language Default configuration settings are made at this time and can be changed later Most of the features in RBSU are not required to set up the server To navigate RBSU use the following keys To access RBSU press the F9 key during power up when prompted in the upper right corner of the screen To navigate the menu system use the arrow keys To make selections press the Enter...

Page 88: ...in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console refer to the BIOS Serial Console User Guide on the Documentation CD or the HP web...

Page 89: ...on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring A...

Page 90: ...OM enables you to upgrade the firmware BIOS with system or option ROMPaq utilities To upgrade the BIOS insert a ROMPaq diskette into the diskette drive and boot the system The ROMPaq utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPaq utilities For more information about the ROMPaq utility r...

Page 91: ...server management functions Using iLO 2 you can Remotely power up power down or reboot the host server Send alerts from iLO 2 regardless of the state of the host server Access advanced troubleshooting features through the iLO 2 interface Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting For more information about iLO 2 features refer to the iLO 2 documentation on the Documentatio...

Page 92: ...ent ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason T...

Page 93: ...ion on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configura...

Page 94: ...l critical problems For more information on ISEE refer to the HP website http www hp com hps hardware hw_enterprise html To download HP ISEE visit the HP website http www hp com hps hardware hw_downloads html For installation information refer to the HP ISEE Client Installation and Upgrade Guide ftp ftp hp com pub services hardware info isee_client pdf Keeping the system current Drivers The server...

Page 95: ...os Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to ...

Page 96: ...rcuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible s...

Page 97: ...roLiant Troubleshooting Guide The Technical Documentation website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Pre diagnostic steps WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This gu...

Page 98: ...this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching 63 5 kg 140 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of p...

Page 99: ... lb WARNING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain adequate assistance to lift and stabilize the chassis during installation or removal The server is unstable when not fastened to the rails When mounting the server in a rack remove the power supplies and any other removable m...

Page 100: ...or messages 6 Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server NOTE To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list...

Page 101: ...not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 102 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 101 General diagnosis flowchart on page 102 Serv...

Page 102: ...hart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 99 2 Loose connections on page 100 3 Service notifications on page 101 ...

Page 103: ...cumentation CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant...

Page 104: ...Troubleshooting 104 Server power on problems flowchart Symptoms The server does not power on The system power LED Systems Insight Display LEDs on page 17 is off or amber ...

Page 105: ...ebsite http www hp com support 3 Loose connections on page 100 4 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Serve...

Page 106: ...Troubleshooting 106 ...

Page 107: ...s platforms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide ...

Page 108: ...problems flowchart Symptoms Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU ...

Page 109: ...umentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 100 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the H...

Page 110: ...ver fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 92 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 111: ...t 3 Component identification Server component identification on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 104 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide lo...

Page 112: ...n to POST error messages The error messages and codes in this section include all new messages generated by this server Some messages are informational and do not indicate an error A server generates only the codes that are applicable to its configuration and options ...

Page 113: ...eing launched but before completing its initialization the processor is not started and this message is displayed This is likely a defective processor Processor Not Started Stepping Does Not Match Description If a processor has a stepping different than the bootstrap processor the processor is not started and this message is displayed Processor Not Started Unsupported Processor Stepping Descriptio...

Page 114: ...rs with different features in the same system this informational message is displayed WARNING Mixed Stepping Processors were detected System cannot proceed Audible beeps 1 long 1 short Possible cause One or more 800 MHz front side bus speed processors have been initialized at 667 MHz Action Correct the processor configuration WARNING Resetting Corrupted CMOS Description This informational message ...

Page 115: ...iables are corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Restoring Default Configurations as Requested Description If on the subsequent power up you select the option to erase NVRAM in RBSU this informational message is displayed ...

Page 116: ...mber of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules pl...

Page 117: ... guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipm...

Page 118: ...de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada European Union regulatory notice This product complies w...

Page 119: ...alid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Japanese notice BSMI notice Korean notice Class A equipment ...

Page 120: ...n Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice WARNING The co...

Page 121: ...ires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal Power cord statement for Japan ...

Page 122: ...de derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Server specifications Specification Value Dimension Height 17 6 cm 6 94 in Depth 67 3 cm 26 5 in Width 46 3 cm 19 0 in Weight maximum 47 6 ...

Page 123: ...Server specifications 123 Specification Value BTUs per hour 100 VAC 3960 BTU 200 VAC 5450 BTU Power supply output Power supply output 910 W low line 1300 W high line ...

Page 124: ...ge http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If ...

Page 125: ...ation about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant...

Page 126: ...o di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilità e alla località geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza tel...

Page 127: ...iente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagnóstico HP o los proveedores o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el u...

Page 128: ... rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en d...

Page 129: ...l geográfico as peças CSR serão enviadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça ...

Page 130: ...Technical support 130 ...

Page 131: ...Technical support 131 ...

Page 132: ...ration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache BIOS Basic Input Output System BP backplane CSA Canadian Standards Association DDR double data rate DDR2 double data rate 2 DIMM dual inline memory module DRAM dynamic random access memory ...

Page 133: ...ut IML Integrated Management Log iSCSI Internet Small Computer System Interface ISEE Instant Support Enterprise Edition KVM keyboard video and mouse LED light emitting diode NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NiMH nickel metal hydride NVRAM non volatile memory ...

Page 134: ...nt Interconnect Express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RAID redundant array of inexpensive or independent disks RBSU ROM Based Setup Utility RDP Remote Desktop Protocol RILOE II Remote Insight Lights Out Edition II ROM read only memory ...

Page 135: ...mall computer system interface SDRAM synchronous dynamic RAM SFF small form factor SIM Systems Insight Manager SNMP Simple Network Management Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus ...

Page 136: ... drive 51 Change Control 95 component identification 7 8 9 11 12 13 14 15 19 20 components front 7 8 9 11 components memory board 9 components rear 12 14 components system board 15 16 configuration of system 37 86 connection problems 100 connectors 7 contacting HP 124 creating a disk image 88 CSR customer self repair 124 customer self repair CSR 124 D deployment software 88 diagnosing problems 97 ...

Page 137: ...I identification number 116 iLO Integrated Lights Out 91 iLO connector 12 Important Safety Information document 97 Insight Diagnostics 93 installation services 32 installation server options 37 39 installing operating system 37 Instant Support Enterprise Edition 94 Integrated Lights Out iLO 91 internal health LED 8 17 J Japanese notice 119 K keyboard connector 12 Korean notices 119 L label PCI X H...

Page 138: ... test 79 POST problems flowchart 107 power button 7 8 84 power button cabling 84 power button LED board 8 84 power cord 98 121 power distribution unit PDU 35 Power On Standby button 8 24 power requirements 34 power supplies 12 46 power supply blank 46 power supply LEDs 14 powering down 24 powering up 24 37 87 power on problems flowchart 104 PPM processor power module 41 PPM failure LEDs 11 problem...

Page 139: ...ver 122 start diagnosis flowchart 101 static electricity 96 storage system cabling 81 StorageWorks Library and Tape Tools L TT 91 support 94 124 support packs 86 Survey Utility 93 symbols on equipment 98 symptom information 99 system battery 30 system board 14 15 89 system board battery 120 system board components 15 16 system board switches 15 16 system cage 28 system maintenance switch 16 System...

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