Support and other resources 125
Support and other resources
Before you contact HP
Be sure to have the following information available before you call HP:
•
Active Health System log
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the
HP iLO 4 User Guide
or
HP Intelligent Provisioning User Guide
on the HP
website (
http://www.hp.com/go/ilo/docs
).
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c
02843807
).
•
Technical support registration number (if applicable)
•
Product serial number
•
Product model name and number
•
Product identification number
•
Applicable error messages
•
Add-on boards or hardware
•
Third-party hardware or software
•
Operating system type and revision level
HP contact information
For United States and worldwide contact information, see the Contact HP website
(
http://www.hp.com/go/assistance
).
In the United States:
•
To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be
recorded or monitored.
•
If you have purchased a Care Pack (service upgrade), see the Support & Drivers website
(
http://www8.hp.com/us/en/support-drivers.html
). If the problem cannot be resolved at the website,
call 1-800-633-3600. For more information about Care Packs, see the HP website
(
http://pro-aq-sama.houston.hp.com/services/cache/10950-0-0-225-121.html
).
Customer Self Repair
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service
Summary of Contents for ProLiant DL388e
Page 82: ...Cabling 82 Cabling Storage cabling 4 drive LFF SATA cabling Mini SAS cable Power cable ...
Page 83: ...Cabling 83 4 drive SFF SATA cabling Mini SAS cable Power cable ...
Page 84: ...Cabling 84 6 drive LFF SATA cabling Mini SAS cable 1 and two port SATA cable 2 Power cable ...
Page 97: ...Cabling 97 o Secondary GPU power cabling ...
Page 131: ...Support and other resources 131 ...
Page 132: ...Support and other resources 132 ...