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HP Kayak XU04 User Manual Download Page 50

6 HP Customer Care Service and Support

Your HP Authorized Reseller

38

English

Your HP Authorized Reseller

HP Authorized Resellers have been trained on HP Vectra and Kayak
equipment and are familiar with its configuration and environment.
Authorized Resellers can also answer questions regarding non-HP
hardware, software and systems as well as answer queries about usage
not intended for, or not commonly used with the HP Vectra and HP
Kayak.

Authorized HP Resellers can also offer consulting services tailored to
your specific needs regarding product development or custom
installations, as will third party support services, or the HP Customer
Support organization in your country.

Hewlett-Packard Information Services

Hewlett Packard Electronic Information Services are available 24 hours
per day, 7 days per week, ensuring that the most up-to-date
information is always available.

HP World Wide Web Site

The HP World Wide Web site gives you access to information about HP,
its products, including product data sheets, service and support
information, electronic newsletters and technical tips. You can also
download the latest versions of drivers, BIOS and software utilities.

The Access Guide Directory guides you through the information and
services available.

HP Home Page

http://www.hp.com

HP Vectra Support

http://www.hp.com/go/vectrasupport

HP Kayak Support

http://www.hp.com/go/kayaksupport

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Summary of Contents for Kayak XU04

Page 1: ...HP Vectra PCs HP Kayak PC Workstations DiagTools User s Guide guard bk guard fc fb4 Page 1 Wednesday June 30 1999 3 06 PM ...

Page 2: ...ghts are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company AMIDIAG is a trademark of American Megatrends Inc Acrobat is a trademark of Adobe Systems Inc Sound Blaster is a trademark of Creative Technology Ltd in the United States and or other countries Microsoft MS MS DOS Windows and Window...

Page 3: ...User s Guide guard bk title fb4 Page iii Wednesday June 30 1999 3 06 PM ...

Page 4: ...where to get more information and support What is DiagTools The first step in solving a problem with a PC is diagnosis HP s DiagTools helps you diagnose hardware related problems on a Vectra PC or Kayak PC Workstation It is a series of tools designed to help you to Verify the correct functioning of a Vectra PC or a Kayak PC Workstation Diagnose hardware related problems Provide precise information...

Page 5: ... components The advanced test phase is described in chapter 4 The Support Ticket which is a complete record of the test results and the PC s configuration The support ticket can be used to communicate the test results to your local or HP dedicated Support Agent This is described in chapter 5 Compatibility DiagTools can run on the following HP Vectra PC and HP Kayak PC Workstation platforms All Vec...

Page 6: ...x PC Where to Get the Diagnostics Software Always use the latest version of DiagTools You can download the latest version of the DiagTools utility from the Vectra support web site at http www hp com go vectrasupport or the Kayak support web site at http www hp com go kayaksupport For more information about the HP web site and HP Customer Care Service and Support refer to page 38 guard bk title fb4...

Page 7: ...s and Network Administrators 2 Downloading and Installing the Latest Version 3 Creating the Hardware Diagnostics Diskette s 4 Updating DiagTools Remotely For Network Administrators 6 Before Running DiagTools 7 More Information About The PC s Setup Program 7 Starting DiagTools from a Diskette 8 If There is a Problem 8 Starting DiagTools from the Hard Disk Drive 9 If There is a Problem 10 The Welcom...

Page 8: ... Basic System Test Overview of the Basic System Test 18 How to Run the Basic System Test 18 Test Result PASS 19 Test Result FAIL 20 What to do if the Basic System Test Fails 21 What is Tested 22 4 Advanced System Tests Overview of the Advanced System Tests 26 How to Enter the Advanced System Tests 26 Help on Advanced Tests 27 guard bk guard toc Page viii Wednesday June 30 1999 3 06 PM ...

Page 9: ...at is the Support Ticket 34 Creating a Support Ticket 34 Adding Comments to the Support Ticket 35 6 HP Customer Care Service and Support Your HP Authorized Reseller 38 Hewlett Packard Information Services 38 HP World Wide Web Site 38 Hewlett Packard Telephone Support 39 Lifeline Telephone Support 40 guard bk guard toc Page ix Wednesday June 30 1999 3 06 PM ...

Page 10: ...0601h 0617h Serial Port Error Codes 65 0701h 0708h Parallel Port Error Codes 67 0801h 806h Sound Blaster Compatible Error Codes 68 0810h PC Speaker Error Code 69 0801h 806h Windows Sound System Compatible Error Codes 69 0830h Joystick Port Test Error Code 70 0900h 090Fh Video Error Codes 70 0A00h 0A12h CD ROM Error Codes 72 0C00h 0C07h IDE Tape Error Codes 73 0E00h 0E5Fh SMBus System Management Bu...

Page 11: ... Devices Error Codes 75 1000h 100Dh Multiple Processor Error Codes 76 1500h 1503h Modem Error Codes 79 9600h 960Fh IDE Disk Error Codes 80 9610h 9630h Plugged in Tests Error Codes 81 guard bk guard toc Page xi Wednesday June 30 1999 3 06 PM ...

Page 12: ...xii English guard bk guard toc Page xii Wednesday June 30 1999 3 06 PM ...

Page 13: ...1 Starting DiagTools This chapter describes how to set up and start the Vectra and Kayak Hardware Diagnostics guard bk guard1 fb4 Page 1 Wednesday June 30 1999 3 06 PM ...

Page 14: ... it is ready for use This means either creating the diskette s or updating the Hardware Diagnostics files on your Net Vectra PC There are two ways to run DiagTools From diskettes The PC boots or starts from the first diskette This is appropriate for all PCs that have a floppy disk drive This is the most common way of using DiagTools From the hard disk drive In this case you select the Hardware Dia...

Page 15: ...ls version 2 2 or later installed on your PC or if using the Download function of TopTools for Desktops Device Manager If you have an older version of TopTools that does not have the Diags or the DiagTools page or if you are in doubt use the stand alone version There are several files available for downloading under Software Drivers and Manuals The DiagTools utility A compressed file with the exte...

Page 16: ...rectory when extracting the Hardware Diagnostic files This ensures compatibility with HP TopTools 2 Open the README file and read the installation instructions To open this file in Windows double click it Creating the Hardware Diagnostics Diskette s If you have a floppy disk drive you must create the hardware diagnostics diskette s One or more diskettes will be created How you do this depends on t...

Page 17: ...ls page then click the Create or Diagnose PC button For more information about using TopTools refer to the TopTools online help in the Help menu If you have the Stand Alone version of DiagTools If you have the stand alone version of the Hardware Diagnostics follow this procedure 1 Prepare two formatted 1 44 MB diskettes and two diskette labels 2 Start an MS DOS Prompt session TopTools client appli...

Page 18: ...ops UsingTopToolsVer 2 5x Management Console To update the Diagnostics files on remote PCs select the DiagTools page of TopTools click the Update button and follow the instructions Using TopTools for Desktops Device Manager To update the Diagnostics files on remote PCs open the TopTools for Desktops Device Manager in Internet Explorer version 4 01 or above Click on Devices Device Types and select ...

Page 19: ...that displays the PC s configuration and allows you to change the configuration parameters Setup changes system behavior by modifying the power on initialization parameters Setting incorrect values may cause the PC to fail at start up If this occurs press F9 in the Setup program This will load the Setup default values and allow the PC to recover To enter the PC s Setup program restart the PC and p...

Page 20: ...10 NOTE If your computer does not have a SCSI controller you will see the following error message Unable to find any AIC 78XX AIC 75XX ASPI8DOS SYS installation failed This is normal Wait for the computer to boot and display the DiagTools Welcome screen If There is a Problem You may experience one of the following problems PC does not boot start from the diskette This happens when the PC ignores t...

Page 21: ...a PCs are provided with a ready to use Hardware Diagnostics dual boot configuration If you have a Net Vectra PC you can start the Hardware Diagnostics from the hard disk drive To do this 1 Quit all applications shut down the operating system and restart your PC To do this in Windows NT 4 0 click Start click Shut Down and then click Restart the computer 2 When the PC starts you have the choice betw...

Page 22: ... or HP dedicated Support Agent The Welcome Screen When you start the Hardware Diagnostics utility you will see the following screen Press to continue and follow the instructions on the screen to run the diagnostic tests You can quit the diagnostic utility at any time except during the execution of the basic system test which takes several minutes In general the progression of each test is displaye...

Page 23: ...2 Hardware Detection This chapter describes the hardware detection phase of the Vectra and Kayak Hardware Diagnostics guard bk guard2 fb4 Page 11 Wednesday June 30 1999 3 06 PM ...

Page 24: ... will be disabled if they are not appropriate for your PC For example if you do not have a SCSI controller the SCSI menu in the advanced tests will be disabled During Hardware Detection The following screen appears during hardware detection NOTE Hardware detection may be so fast that this screen simply flickers on and off without giving you time to read it This is normal The time required for hard...

Page 25: ...ardware Detection Results The following is an example of a screen that will appear after the hardware detection phase You can use the mouse or the arrow keys to scroll through the list of detected components guard bk guard2 fb4 Page 13 Wednesday June 30 1999 3 06 PM ...

Page 26: ...sion Serial number Total main memory such as 64 MB Memory IDE device list with drive letter device type and capacity SCSI device list with drive letter device type and capacity Active graphics adapter vendor product name memory size Keyboard Sound Blaster compatible audio card USB Controller If your PC has one or more of the above components and it is not detected by DiagTools then refer to If a P...

Page 27: ...ram 3 Refer to the User s Guide that came with the PC for information about troubleshooting the PC 4 Run the DiagTools and proceed to the basic system test NOTE DiagTools does not test components that have not been detected However we recommend that you continue with the basic system test to verify that the underlying components are functioning correctly For example a PC has a PCI SCSI controller ...

Page 28: ...2 Hardware Detection If a PC Component is Not Detected 16 English guard bk guard2 fb4 Page 16 Wednesday June 30 1999 3 06 PM ...

Page 29: ...3 Basic System Test This chapter describes the basic system test performed by the Vectra and Kayak Hardware Diagnostics guard bk guard3 fb4 Page 17 Wednesday June 30 1999 3 06 PM ...

Page 30: ...nical users Most of the PC s components are tested during the basic system test To test all of the PC s components use the advanced systems tests How to Run the Basic System Test The basic system test is performed after the hardware detection phase To do the basic system test follow these steps 1 Start DiagTools To learn how to do this refer to chapter 1 Starting DiagTools 2 Follow the instruction...

Page 31: ...ticket Press to exit DiagTools If you are investigating a known hardware problem press to create a Support Ticket Although no failure was detected the Support Ticket will be effective for communicating the test results and PC configuration to your local or HP dedicated support agent To learn more about the Support Ticket refer to chapter 5 Intermediate and experienced users should proceed to the A...

Page 32: ...tem test You can repeat the basic system test if desired To do this press Test Result FAIL If one or more of the basic tests failed a screen similar to the following will appear NOTE Test failure does not necessarily mean that a component needs replacement For example it may simply mean that there is a configuration error or that there is a loose cable guard bk guard3 fb4 Page 20 Wednesday June 30...

Page 33: ...ocal or HP dedicated support agent for assistance You can e mail or fax them the Support Ticket You can also add extra information and your own comments to the Support Ticket to learn how to do this refer to page 35 If you are an intermediate or experienced user you can proceed to the Advanced Tests to investigate the error in greater depth if necessary At this point you may have sufficient inform...

Page 34: ...lidity PCI system MMX DMI Multi processor if appropriate Memory Tests to check the correct functioning of main and cache memory BIOS ROM Parity Address Refresh Data bus Cache memory IDE hard disk drive tests to check the basic functioning of any IDE hard disk drives Basic IDE HDD functionality SCSI hard disk drive to check the basic functioning of any SCSI hard disk drives Basic SCSI HDD functiona...

Page 35: ... device is connected to the SCSI controller no SCSI tests will be done Furthermore a component test will only be performed if the component was correctly detected in the hardware detection phase For example if you have recently installed an IDE hard disk drive and it was not detected during the hardware detection phase the hard disk drive will not be tested For more information about hardware dete...

Page 36: ...3 Basic System Test What is Tested 24 English guard bk guard3 fb4 Page 24 Wednesday June 30 1999 3 06 PM ...

Page 37: ...nced System Tests This chapter describes the advanced system tests Individual PC components can be thoroughly tested using the advanced system tests guard bk guard4 fb4 Page 25 Wednesday June 30 1999 3 06 PM ...

Page 38: ...an be repeated any number of times This advanced test phase is suitable for intermediate and advanced users How to Enter the Advanced System Tests The advanced system tests can only be entered after the basic system tests have been completed To enter the advanced system tests do these steps 1 Start DiagTools To learn how to do this refer to chapter 1 Starting DiagTools 2 Follow the instructions on...

Page 39: ...ponding menu item Press for more in depth help on the test currently selected in the menu To return to the advanced test screen press To move the selection bar between menus and menu items use the mouse or arrow keys and How to Run an Advanced System Test Each test must be selected and started by the user There are two ways of running tests Individually by selecting the test in the menu In a batch...

Page 40: ... example if you do not have a SCSI controller the SCSI menu in the advanced tests will be disabled 2 A sub menu appears showing the list of tests available for the selected component Select the desired test by moving the selection bar and pressing 3 Depending on the test selected the test may start immediately Alternatively a window of test parameters is displayed To change a test parameter select...

Page 41: ...rted the advanced system tests or since you last erased the error list Erase Error List to delete the complete list of errors CAUTION Do not use the Erase Error List command if you want to create a Support Ticket test report The error list is used to create the Support Ticket Batch Tests You can use the batch test facility to run a pre defined suite of advanced tests Each test in the batch is init...

Page 42: ... times each test is run from 1 run test once to 256 Test Parameters to select the tests to include in the batch Running the Batch Test To run the batch test you have configured select the Run Batch command in the Batch menu The Batch menu also contains these commands Save Batch to save the current batch test with current settings Load Batch to load a previously saved batch test NOTE You cannot cha...

Page 43: ...your local or HP dedicated support agent To learn more about the Support Ticket refer to chapter 5 3 If you need assistance contact your local or HP dedicated support agent for assistance You can e mail or fax them the Support Ticket You can also add extra information and your own comments to the Support Ticket to learn how to do this refer to page 35 At this point you may have sufficient informat...

Page 44: ... actions provided to help you find the most appropriate solution to the problem If the Error Code is Not Listed If the error code you are looking for is not provided in Appendix A contact your local or HP dedicated Support Agent Sending Comments and Suggestions to HP You can email all information about missing error codes as well as any comments and suggestions to the email address provided in the...

Page 45: ...5 The Support Ticket This chapter describes the Support Ticket which is a record of the test results and the PC s configuration guard bk guard5 fb4 Page 33 Wednesday June 30 1999 3 06 PM ...

Page 46: ...pter 3 After you exit the advanced system tests refer to chapter 4 The Hardware Diagnostics will ask if you want to create a support ticket If you choose to create a Support Ticket it will take several minutes to complete CAUTION Whenever you create a Support Ticket the previous one on the diskette will be overwritten If you want to keep a Support Ticket ensure that you copy it to a safe place bef...

Page 47: ... Ticket follow these steps 1 Run a text editor We recommend you use text editor such as Microsoft Windows Notepad to preserve the Support Ticket s layout 2 Open the Support Ticket file The file name and location of the Support Ticket is given directly after it is created 3 Go to the section entitled Your Comments at the end of the file 4 Type in your comments using the headings provided as a guide...

Page 48: ...5 The Support Ticket Adding Comments to the Support Ticket 36 English guard bk guard5 fb4 Page 36 Wednesday June 30 1999 3 06 PM ...

Page 49: ...6 HP Customer Care Service and Support guard bk guard6 fb4 Page 37 Wednesday June 30 1999 3 06 PM ...

Page 50: ...ces or the HP Customer Support organization in your country Hewlett Packard Information Services Hewlett Packard Electronic Information Services are available 24 hours per day 7 days per week ensuring that the most up to date information is always available HP World Wide Web Site The HP World Wide Web site gives you access to information about HP its products including product data sheets service ...

Page 51: ...0 pm Central European time 1 1 For non listed European countries support is available in English by calling 44 171 512 5202 Country Language Local Number United Kingdom English 0171 512 5202 Ireland English 01 662 5525 Netherlands Dutch 020 606 8751 Belgium Dutch 02 626 8806 French 02 626 8807 Switzerland French 084 880 1111 German 084 880 1111 Germany German 0180 525 8143 France French 01 43 62 3...

Page 52: ...hone bill at a per minute rate or to your credit card Visa Mastercard or American Express at a flat fee The charge begins AFTER you have been put in contact with a support technician If your problem is found to be covered by the HP Hardware Warranty no charge will be applied In the US please call the appropriate number listed below In Europe please call the telephone support center 44 171 512 5202...

Page 53: ...is appendix lists all error codes produced by the Hardware Diagnostics advanced tests A description of the error and a recommended action are provided for each error code guard bk g e ref1 fb4 Page 41 Wednesday June 30 1999 3 06 PM ...

Page 54: ... Codes 0810h Speaker Error Code 0811h 0816h WSS Windows Sound System Compatible Error Codes 0830h Joystick Port Test Error Code 0900h 090Fh Video Error Codes 0A00h 0A12h CD ROM Error Codes 0C00h 0C07h IDE Tape Error Codes 0E00h 0E5Fh SMBus System Management Bus Test Error Codes 0F02h 0F05h ATAPI Removable Devices Error Codes 1000h 100Dh Multiple Processor Error Codes 1301h 1316h USB Error Codes 15...

Page 55: ...n error Processor error Check that the processor is correctly installed If the error persists install new processor 0005h LAR Load Access Rights Byte instruction execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0006h LSL Load Segment Limit instruction execution error Processor error Check that the processor is correctly ins...

Page 56: ...tall new processor 0013h BSF or BSR execution error Processor error Check that the processor is correctly installed If the error persists install new processor 0014h FLAG Register Set or Reset error Processor error Check that the processor is correctly installed If the error persists install new processor 0015h Protected mode instruction execution error Processor error Check that the processor is ...

Page 57: ...l new processor 0027h NDP Tag word read or write error Processor error Check that the processor is correctly installed If the error persists install new processor 0028h NDP stack read or write error Processor error Check that the processor is correctly installed If the error persists install new processor 0029h 002Ah NDP operation status has failed Processor error Check that the processor is corre...

Page 58: ...rror Install new system board 0040h Read Write test on PIC ports failed Primary Interrupt Controller PIC error Install new system board 0041h Stray or unrecognized interrupts detected Primary Interrupt Controller PIC error Install new system board 0050h The Timer Periodic Interrupt is not being generated Real Time Clock RTC error Install new system board 0051h The Timer is counting at a slower rat...

Page 59: ...ew system board battery If error persists install new system board 0073h CMOS RAM memory size CMOS RAM error Install new system board battery If error persists install new system board 0074h CMOS RAM time is invalid CMOS RAM error Install new system board battery If error persists install new system board 0075h Time base frequency divider set at incorrect value CMOS RAM error Re start system and c...

Page 60: ...mer test failed Install new system board 0083h PCI System Bus scan test failed BIOS or system board error Install new system BIOS If error persists install new system board 0084h Cannot access PCI devices through the FIND_PCI_DEVICE call Install new BIOS or system board 0085h Reading configuration space registers on boundary conditions failed Install new BIOS or system board 0086h Consistency chec...

Page 61: ...gTools If error persists install new system BIOS 009Ah PnP function 40 failed Install new system BIOS 009Bh Invalid number of PnP cards Check all PnP devices 009Ch One or more unknown PnP cards Install new system BIOS 009Dh No PCI bus system device node Install new system BIOS 009Eh Too many PCI buses Install new system BIOS 009Fh Insufficient memory Delete drivers before running DiagTools 00A0h P...

Page 62: ...ssor 00C4h Wraparound Arithmetic test failed Install new processor 00C5h Saturation Arithmetic test failed Install new processor 00C6h Pack with signed saturation failed Install new processor 00C7h Pack with unsigned saturation failed Install new processor 00C8h Unpack high packed data failed Install new processor 00C9h Unpack low packed data failed Install new processor 00CAh Exit MMX state instr...

Page 63: ...at XXXXXXXXh was qqqqh The pattern read back from that address was pppph Memory error Replace appropriate memory module 0131h Parity failure at XXXXXXXXh during pattern test Memory error Replace appropriate memory module 0132h Faulty memory chip in SIMM XXXX Install new SIMM XXXX 0135h ECC correctable error in SIMM DIMM socket XXXX YYYY Memory error Replace appropriate memory module 0136h ECC can ...

Page 64: ...r Replace appropriate memory module 0181h No Active External Cache Memory Cache memory error Enable external cache memory from BIOS setup 0182h No extended memory available from HIMEM SYS Memory error Replace appropriate memory module 0183h No extended memory detected Memory error Replace appropriate memory module 0184h Data bus test failed Install new system board 0190h Test failed at address xxx...

Page 65: ...ory if installed in accessory slot or processor if integrated on the processor card 01A4h L2 cache read write test failed Cache memory error If problem persists install new L2 memory if installed in accessory slot or processor if integrated on the processor card Code Explanation Details Parts to Check guard bk g e ref1 fb4 Page 53 Wednesday June 30 1999 3 06 PM ...

Page 66: ...st error Re run the diagnostic tests on your hard disk drive If error persists install new hard disk drive 0205h Reset failed Hard disk controller error Check your hard disk drive is installed correctly If error persists install new system board 0207h Drive parameter activity failed Hard disk configuration error Check the hard disk drive is correctly configured in the BIOS setup If error persists ...

Page 67: ...d disk drive 0254h Requested sector not found in random test Re enter the test parameters and re run the test If error persists install new hard disk drive 025Ah Bad sector flag detected in random test Diagnostic test error Re run the diagnostic tests 0260h CRC or ECC data error in random test Diagnostic test error Re run the diagnostic tests 0265h Drive not ready in random test Hard disk error Ch...

Page 68: ...rror bit of the hard disk controller status register is set on completion of a write operation Hard disk or hard disk controller error Check your hard disk drive is installed correctly Install new hard disk drive If error persists install new system board 02EEh The Performance test was run on a drive with less than 200 cylinders Hard disk configuration error Check the hard disk drive is correctly ...

Page 69: ...ctly Install new floppy disk drive If error persists install new system board 0302h Address mark not found in sequential test Floppy disk drive error Check your floppy disk drive is installed correctly If error persists install new floppy disk drive 0303h Disk is write protected Diskette error Remove write protection from diskette If error persists replace diskette 0304h Requested sector not found...

Page 70: ...ted data error Diskette error Replace diskette 0321h Change line not working Floppy disk drive error Check your floppy disk drive is installed correctly If error persists install new floppy disk drive 0322h Floppy Speed Error Drive Floppy disk drive error Check your floppy disk drive is installed correctly If error persists install new floppy disk drive 0340h Seek operation failed in sequential te...

Page 71: ... Check your floppy disk drive is installed correctly Install new floppy disk drive If error persists install new system board 0348h DMA overrun error in random test Diagnostic test error Re run the diagnostic tests 0349h Attempt to DMA in 64 KB boundary in random test Diagnostic test error Re run the diagnostic tests 0350h CRC or ECC data error in random test Diagnostic test error Re run the diagn...

Page 72: ...troller error Check your floppy disk drive is installed correctly If error persists install new system board 03FEh Diskette data read write error in sequential test Floppy disk drive or floppy disk controller error Check your floppy disk drive is installed correctly Replace diskette Install new floppy disk drive If error persists install new system board 03FFh Diskette data read write error in ran...

Page 73: ...ata line is stuck low high Keyboard or keyboard controller error Check that keyboard is connected correctly If error persists install new system board 0414h The HP Hardware Diagnostics utility issued a command to the keyboard and either did not receive a response or received an improper response Keyboard or keyboard controller error Check that keyboard is connected correctly If error persists inst...

Page 74: ...ersists replace the SCSI hard disk drive 0505h SCSI disk format failed SCSI hard disk drive error Install new SCSI hard disk drive 0507h SCSI disk buffer error SCSI hard disk drive error Install new SCSI hard disk drive 0508h SCSI disk random read error Re format the SCSI hard disk drive If error persists replace the SCSI hard disk drive 0509h SCSI disk random write error Re format the SCSI hard d...

Page 75: ...test error Remove any installed device drivers and restart the PC or PC Workstation Re run the diagnostic tests 0511h Positioning failed on tape drive SCSI tape drive error Check the tape drive is connected and configured correctly If error persists install new SCSI tape drive 0512h Tape read error SCSI tape drive error Install new SCSI tape drive 0514h Tape write error SCSI tape drive error Insta...

Page 76: ...he Close command If error persists install new SCSI CD ROM drive 0527h CD buffer error Install new CD ROM drive 0528h Pattern compare failed Data read from sector is incorrect 0550h Read timeout SCSI device error Check the selected SCSI device is connected and configured correctly If error persists replace SCSI device 0560h File not found Check that the referenced file exists 0580h Cannot allocate...

Page 77: ...est connector is correctly installed If error persists install new system board 0604h Line status register test failed at port XXXXh Serial port controller error Install new system board 0605h Interrupt activation test failed at port XXXXh Serial port controller error Install new system board 0606h Data transfer test failed at port XXXXh Serial port or serial port controller error Check that exter...

Page 78: ...st menu matches the jumper settings on the card Re run the diagnostics test 0613h Infrared register test failed at port XXXXh Serial port controller error Install new system board 0614h Infrared interrupt ID test failed at port XXXXh Serial port controller error Install new system board 0615h Infrared internal loopback test failed at port XXXXh Serial port controller error Install new system board...

Page 79: ... XXXXh Parallel port controller error Install new system board 0704h ECP register W R test failed at port XXXXh Parallel port controller error Install new system board 0705h ECP FIFO test failed at port XXXXh Parallel port controller error Install new system board 0706h Loopback test failed at XXXXh port Install new parallel port controller 0707h Loopback test failed at XXXXh port Loopback connect...

Page 80: ... on system board 0803h Volume test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0804h Playback rate test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0805h Frequency test failed Sound board error If...

Page 81: ...stalled in accessory slot or system board if integrated on system board 0812h Pitch test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0813h Volume test failed Sound board error If problem persists install new sound board if installed in accessory slot or system board if integrated on system board 0...

Page 82: ...ck the PC speaker is connected correctly Install new PC speaker Code Explanation Details Parts to Check 0830h Test failed Check the joystick buttons If error persists install new sound board Code Explanation Details Parts to Check 0900h Video adapter memory read or write test failed Video memory error Install new video memory If problem persists install new video adapter if installed in accessory ...

Page 83: ...deo mode test failed Video memory error Install new video memory If problem persists replace video adapter if installed in accessory slot or system board if integrated on system board 090Dh VESA video memory test failed Video memory error Install new video memory If problem persists replace video adapter if installed in accessory slot or system board if integrated on system board 090Eh DDC1 protoc...

Page 84: ... Drive x CD ROM error Insert a data CD in the CD ROM drive and re run the diagnostic test 0A05h Random data test failed Drive x Sector Y Diagnostic test error Re run the diagnostic test 0A06h Random data test failed No data in Drive x CD ROM error Insert a data CD in the CD ROM drive and re run the diagnostic test 0A07h Sequential play test failed Drive x Sector y Diagnostic test error Re run the ...

Page 85: ...n CD in the CD ROM drive and re run the diagnostic test Code Explanation Details Parts to Check 0C01h No medium in tape drive n Insert a tape cartridge in the tape drive and re run the test 0C02h Medium write protected Tape s record switch is in write protect position Move the switch to record position 0C03h Rewind failed Change the tape in the tape drive and re run the diagnostics test 0C04h Eras...

Page 86: ...h LM75 register test failed Function not supported or system board error 0E31h LM75 temperature test failed Function not supported or system board error 0E32h LM75 test failed Function not supported or system board error 0E40h LM80 register test failed Function not supported or system board error 0E41h LM80 voltage temperature fan speed measurement test error Function not supported or system board...

Page 87: ...est failed Function not supported or system board error 0E54h 16LC63 5V on board 12V on board 3 3V on board 2 5V on board CPU0 core voltage CPU1 core voltage CPU0 thermal CPU1 thermal slot thermal disk bay thermal 5V on slot 12V on slot fan power voltage 3 3V on slot 5V on slot 12V on slot measurement test failed Function not supported or system board error 0E5Fh 16LC63 test failed Function not su...

Page 88: ... processor Y Processor error Install a new processor 1002h IPI physical mode test failed on processor X Processor error Install a new processor 1008h MPI arbitration test failed Processor error Check that the processor is correctly configured If the error persists install new processor 1009h Cache coherency test failed Processor error Check that the processor is correctly configured If the error p...

Page 89: ... installed in accessory slot or processor if integrated on the processor card 1011h TagRAM control register read failed Check processor L2 cache and main memory are correctly installed If problem persists install new L2 memory if installed in accessory slot or processor if integrated on the processor card 1012h TagRAM control register write failed Check processor L2 cache and main memory are corre...

Page 90: ...with Data Read command failed Check processor L2 cache and main memory are correctly installed If problem persists install new L2 memory if installed in accessory slot or processor if integrated on the processor card 1017h Tag Read with Data Read command failed Check processor L2 cache and main memory are correctly installed If problem persists install new L2 memory if installed in accessory slot ...

Page 91: ...o extended memory available from HIMEM SYS Unload HIMEM SYS or programs using HIMEM SYS 1083h No extended memory detected Install the extended memory to be tested 8000h Fails in executing an external program Make sure the external program is in the DiagTools directory Code Explanation Details Parts to check 1500h No modem Modem not found Power on the modem and re run the diagnostic test 1501h IRQ ...

Page 92: ...ed Tests on this hard disk drive to fully confirm the media If no error occurs and you experience problems during boot or while accessing files it is likely that there is a logical problem on the disk Reformat the disk and reinstall the operating system and applications 09606h Logical error in Master Boot Record Harddiskerror Logicalinformationheldon thediskappearsto be incorrect This does not nec...

Page 93: ...stem board if integrated on system board 9612h S3 Trio video chip test failed Video controller error If problem persists install new video adapter if installed in accessory slot or system board if integrated on system board 9613h ATI video chip test failed Video controller error If problem persists install new video adapter if installed in accessory slot or system board if integrated on system boa...

Page 94: ...Appendix A The Error Codes 9610h 9630h Plugged in Tests Error Codes 82 English guard bk g e ref1 fb4 Page 82 Wednesday June 30 1999 3 06 PM ...

Page 95: ...guard bk guard bc fb4 Page 83 Wednesday June 30 1999 3 06 PM ...

Page 96: ...Part Number TBD DiagTools User s Guide guard bk guard bc fb4 Page 84 Wednesday June 30 1999 3 06 PM ...

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