5 The Support Ticket
What is the Support Ticket?
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English
What is the Support Ticket?
The Support Ticket is a text file that contains a complete record of the
test results and the PC’s configuration. It is the most effective way of
communicating this essential information to your local or HP-dedicated
Support Agent. If necessary, you can e-mail or fax the Support Ticket
to your support agent.
You can also add extra information and your own comments to the
Support Ticket.
Creating a Support Ticket
The Support Ticket can be created:
•
After the hardware detection phase (refer to chapter 2)
•
After the basic system test (refer to chapter 3)
•
After you exit the advanced system tests (refer to chapter 4).
The Hardware Diagnostics will ask if you want to create a support
ticket. If you choose to create a Support Ticket, it will take several
minutes to complete.
CAUTION
Whenever you create a Support Ticket, the previous one on the diskette
will be overwritten.
If you want to keep a Support Ticket, ensure that you copy it to a safe
place before creating the new one. You can do this by copying the
Support Ticket file to another diskette or to a suitable directory on your
hard disk drive.
Once the Support Ticket has been successfully created, you will be
given the file name and location of the Support Ticket file.
To view the Support Ticket, open the file using a text editor such as
Microsoft Windows Notepad.
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