English
15
2 Hardware Detection
If a PC Component is Not Detected
If a PC Component is Not Detected
If a component or device in your PC (such as a hard disk drive) is not
detected, do the following:
1
Check the list of components that DiagTools should detect (this is on
page 14).
If the non-detected component
is not
in this list, then there is no
error and the situation is normal.
If the non-detected component
is
in this list, continue to the next
step.
2
Check that the PC is correctly configured in the PC’s Setup program.
(Refer to page 7 for more information about the PC’s Setup
program.)
3
Refer to the User’s Guide that came with the PC for information
about troubleshooting the PC.
4
Run the DiagTools and proceed to the basic system test.
NOTE
DiagTools does not test components that have not been detected.
However, we recommend that you continue with the basic system test
to verify that the underlying components are functioning correctly.
For example: a PC has a PCI SCSI controller card installed and a
SCSI hard disk connected to this controller. Even if the SCSI hard
disk drive is not detected, running the basic system test will ensure
the correct functioning of the PCI system that supports the SCSI
controller.
5
If the problem persists, contact your local or HP-dedicated Support
Agent for assistance.
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