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5 The Support Ticket
Adding Comments to the Support Ticket
Adding Comments to the Support Ticket
You can add extra information or your own comments to the Support
Ticket. This can help your support agent solve the problem more
quickly and effectively.
CAUTION
Do not remove any information from the Support Ticket. The
information may be essential to your support agent.
To add your comments to the Support Ticket, follow these steps:
1
Run a text editor. We recommend you use text editor such as
Microsoft Windows Notepad to preserve the Support Ticket’s layout.
2
Open the Support Ticket file. (The file name and location of the
Support Ticket is given directly after it is created.)
3
Go to the section entitled
Your Comments
at the end of the file.
4
Type in your comments, using the headings provided as a guideline.
For example, under the heading
Operating System
, enter the
name of your operating system, such as “Windows NT 4.0”.
5
Save the file and exit the text editor.
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