Troubleshooting 68
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP website (
http://www.hp.com/go/bizsupport
).
Select the appropriate server model, and then click the
Troubleshoot a Problem
link on the product page.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page
68
)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page
69
)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
•
Start diagnosis flowchart (on page
68
)
•
General diagnosis flowchart (on page
69
)
•
Server power-on problems flowchart (on page
71
)
•
POST problems flowchart (on page
74
)
•
OS boot problems flowchart (on page
75
)
•
Server fault indications flowchart (on page
77
)
Start diagnosis flowchart
Use the following flowchart to start the diagnostic process.
Item Refer
to
1
"General diagnosis flowchart (on page
69
)"
2
"Power-on problems flowchart ("
Server power-on problems flowchart
" on
page
71
)"
3
"POST problems flowchart (on page
74
)"
4
"OS boot problems flowchart (on page
75
)"
5
"Server fault indications flowchart (on page
77
)"
Summary of Contents for HP ProLiant DL385 G6
Page 1: ...HP ProLiant DL385 G6 Server User Guide Part Number 575045 001 April 2009 First Edition ...
Page 6: ...Contents 6 Customer Self Repair 92 Acronyms and abbreviations 100 Index 103 ...
Page 19: ...Component identification 19 For more information see Hot plug fan operation on page 26 ...
Page 52: ...Cabling 52 Cabling SAS hard drive cabling Battery cabling for BBWC ...
Page 73: ...Troubleshooting 73 ...
Page 98: ...Technical support 98 ...
Page 99: ...Technical support 99 ...
