HP ENVY 17 Getting Started Download Page 69

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Customer support

Contacting Customer Support

If the information provided in this

Getting Started

guide, in the

Notebook Reference Guide

, or in Help and Support does not address

your questions, you can contact HP Customer Support at:

http://www.hp.com/go/contactHP

NOTE:

For worldwide support, click

Contact HP worldwide

on the left

side of the page, or go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html

Here you can:

●

Chat online with an HP technician.

NOTE:

When technical support chat is not available in a particular

language, it is available in English.

●

E-mail HP Customer Support.

●

Find HP Customer Support worldwide telephone numbers.

●

Locate an HP service center.

Labels

The labels affixed to the computer provide information you may need
when you troubleshoot system problems or travel internationally with the
computer:

●

Serial number label—Provides important information, including the
following:

Chapter 7 Customer support

Summary of Contents for ENVY 17

Page 1: ...17 GETTING STARTED ...

Page 2: ...HP ENVY17 Getting Started ...

Page 3: ...ation contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein First Edition August 2010 Document Part Nu...

Page 4: ...ware and software within 14 days for a refund subject to the refund policy of your place of purchase For any further information or for requesting a full refund of the computer please contact your local point of sale the seller User Guides HP is committed to reducing the environmental impact of our products As part of this effort we provide user guides and learning centers on your computer hard dr...

Page 5: ......

Page 6: ...allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety ...

Page 7: ...vi Safety warning notice ...

Page 8: ...Button 9 Keys 10 Front 11 Right side 12 Left side 14 Display 16 Bottom 18 3 Networking 20 Using an Internet service provider ISP 21 Connecting to a wireless network 22 Connecting to an existing WLAN 22 Setting up a new WLAN network 23 Configuring a wireless router 24 Protecting your WLAN 24 4 Keyboard and pointing devices 25 Using the keyboard 25 Using the action keys 25 Using the hotkeys 27 Using...

Page 9: ...g the display 49 Cleaning the TouchPad and keyboard 49 Updating programs and drivers 50 6 Backup and recovery 51 Recovery discs 51 Performing a system recovery 52 Recovering using the dedicated recovery partition select models only 53 Recovering using the recovery discs 54 Backing up your information 54 Using Windows Backup and Restore 55 Using system restore points 55 When to create restore point...

Page 10: ...Index 62 ix ...

Page 11: ...x ...

Page 12: ... Reference Guide Get to know your computer Learn about your computer features Refer to Getting to know your computer on page 7 and Keyboard and pointing devices on page 25 for additional information Create recovery discs Recover the operating system and software to factory settings in case of system instability or failure For instructions refer to Backup and recovery on page 51 Find installed soft...

Page 13: ...icons Icon Description Indicates that Beats Audio is enabled Indicates that Beats Audio is disabled Stardock Stardock includes the following features Stardock MyColors Offers a customizable desktop theme that transforms the look and feel of your basic Windows desktop The new desktop includes custom icons visual styles Start button and taskbar and a corresponding wallpaper To change back to the sta...

Page 14: ... configuration for single large surface SLS When you use 3 external displays and span the image across them as an SLS the computer display is turned off The 3 external displays are connected to the computer using the external monitor port VGA the Mini DisplayPort and the HDMI port NOTE Identical resolution is required among all displays to form the SLS Displays with different native resolutions ca...

Page 15: ... external displays to extended desktop NOTE You can manage the video output and default output devices using the ATI Catalyst Control Center Refer to Using the ATI Catalyst Control Center on page 4 Using the ATI Catalyst Control Center To configure desktops and displays and to manage ATI Eyefinity you must use the ATI CatalystTM Control Center To access the ATI Catalyst Control Center 1 Select Sta...

Page 16: ...E For country or region specific support go to http www hp com support select your country or region and follow the on screen instructions Operating system information Software driver and BIOS updates Troubleshooting tools How to access technical support Regulatory Safety and Environmental Notices To access the notices select Start Help and Support User Guides Regulatory and safety information Bat...

Page 17: ...ectronic guides on your computer and or on the CD DVD provided in the box Some countries regions may provide a printed HP Limited Warranty in the box In countries regions where the warranty is not provided in printed format you may request a printed copy at http www hp com go orderdocuments or write to North America Hewlett Packard MS POD 11311 Chinden Blvd Boise ID 83714 USA Europe Middle East Af...

Page 18: ... off Quickly double tap the TouchPad light to turn the TouchPad on and off 2 Left TouchPad button Functions like the left button on an external mouse 3 Right TouchPad button Functions like the right button on an external mouse 4 TouchPad zone Moves the pointer and selects or activates items on the screen Top 7 ...

Page 19: ...n Blinking white The computer is in the Sleep state Off The computer is off or in Hibernation 4 Mute light Amber Computer sound is off Off Computer sound is on 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device is on NOTE Wireless devices are enabled at the factory Amber All wireless devices are off 8 Chapter 2 Getting to know your computer ...

Page 20: ...button briefly to exit Sleep When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and Windows shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings select Start Control Panel System and Security Power Options or refer to the HP Not...

Page 21: ... b key or the esc key 3 Windows logo key Displays the Windows Start menu 4 Action keys Execute frequently used system functions 5 Windows applications key Displays a shortcut menu for items beneath the pointer 6 Integrated numeric keypad Can be used like an external numeric keypad 7 Optical drive eject key Ejects the optical disc from the optical drive 10 Chapter 2 Getting to know your computer ...

Page 22: ... The computer is off or in Hibernation 2 Drive light Blinking white The hard drive is being accessed Amber HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive NOTE For information on HP ProtectSmart Hard Drive Protection refer to the HP Notebook Reference Guide 3 Speakers 2 Produce sound Front 11 ...

Page 23: ...ptical drive Reads and writes to an optical disc CAUTION Do not insert 8 cm optical discs into the optical drive This can cause damage to the computer 4 Battery light Off The computer is running on battery power Blinking amber The battery has reached a low battery level a critical battery level or there is a battery error Amber A battery is charging White The computer is connected to external powe...

Page 24: ...or Connects an AC adapter 6 Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen Right side 13 ...

Page 25: ...Port Connects an optional digital display device such as a high performance monitor or projector 5 HDMI port Connects an optional video or audio device such as a high definition television or any compatible digital or audio component 6 eSATA USB port Connects a high performance eSATA component such as an eSATA external hard drive or connects an optional USB 2 0 device 7 SuperSpeed USB port Connect...

Page 26: ...ion refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are disabled 9 Audio out headphone jack Produces sound when connected to optional powered stereo speakers headphones ear buds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For...

Page 27: ... with wireless local area networks WLAN 2 Internal microphones 2 Record sound 3 Webcam light On The webcam is in use 4 Webcam Records video and captures still photographs To access the webcam select Start All Programs HP HP MediaSmart HP MediaSmart Webcam 16 Chapter 2 Getting to know your computer ...

Page 28: ...m the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental Notices that applies to your country or region These notices are located in Help and Support Display 17 ...

Page 29: ...the battery bay at the factory 3 Vents 7 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Hard drive bay Holds the hard drive 18 Chapter 2 Getting to know your computer ...

Page 30: ...Component Description 5 Memory module compartment Holds the memory modules 6 Battery release latch Releases the battery from the battery bay Bottom 19 ...

Page 31: ...t access Wireless For mobile Internet access you can use a wireless connection Refer to Connecting to an existing WLAN on page 22 or Setting up a new WLAN network on page 23 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network refer to the HP Notebook Reference Guide 20 Chapter 3 Networking ...

Page 32: ...ded icons available in some locations These icons may be displayed either individually on the Windows desktop or grouped in a desktop folder named Online Services To set up a new Internet account or configure the computer to use an existing account double click an icon and then follow the on screen instructions Windows Connect to the Internet Wizard You can use the Windows Connect to the Internet ...

Page 33: ...e HP Mobile Broadband Module a wireless wide area network WWAN device Bluetooth device For more information on wireless technology and connecting to a wireless network refer to the HP Notebook Reference Guide and information and Web site links provided in Help and Support Connecting to an existing WLAN 1 Turn on the computer 2 Be sure that the WLAN device is on 3 Click the network icon in the noti...

Page 34: ...ely 2 Your new wireless computer 3 NOTE Some modems have a built in wireless router Check with your ISP to determine what type of modem you have The illustration shows an example of a completed WLAN network installation that is connected to the Internet As your network grows additional wireless and wired computers can be connected to the network to access the Internet Connecting to a wireless netw...

Page 35: ...ew network Then follow the on screen instructions NOTE It is recommended that you initially connect your new wireless computer to the router by using the network cable provided with the router When the computer successfully connects to the Internet you can disconnect the cable and then access the Internet through your wireless network Protecting your WLAN When you set up a WLAN or access an existi...

Page 36: ... action keys will open a specific shortcut menu within that application NOTE You can disable the action key feature in Setup Utility BIOS and revert back to pressing the fn key and one of the action keys to activate the assigned action Icon Action Description Help and Support Opens Help and Support Help and Support provides tutorials answers to questions and product updates Screen brightness down ...

Page 37: ...can select from four different video outputs Disconnect projector only mode Duplicate mode Extend mode Projector only mode Keyboard backlight Turns the keyboard backlight on and off NOTE The keyboard backlight is turned on at the factory To extend battery power turn off the keyboard backlight Web Opens a Web browser NOTE Until you set up your Internet or network services this key opens the Interne...

Page 38: ...e components and the system BIOS version number Control the bass settings fn b Increases or decreases the Beats Audio bass settings Beats Audio is an enhanced audio profile that provides a deep controlled bass while maintaining a clear sound Beats Audio is enabled by default You can also view and control the bass settings through the Windows operating system Select Start Control Panel Hardware and...

Page 39: ... Using the integrated numeric keypad Component Description Integrated numeric keypad Can be used like an external numeric keypad NOTE The computer does not have a num lock key 28 Chapter 4 Keyboard and pointing devices ...

Page 40: ...art Devices and Printers Then right click the device representing your computer and select Mouse settings Using the TouchPad To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Use the left and right TouchPad buttons like the corresponding buttons on an external mouse Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap...

Page 41: ...30 Chapter 4 Keyboard and pointing devices ...

Page 42: ...n the notification area at the far right of the taskbar and then click the Device Settings tab 2 Select the device and then click Settings 3 Select the gesture that you want to turn on or off 4 Click Apply and then click OK NOTE The computer also supports additional TouchPad features To view and turn on these features double click the Synaptics icon in the notification area at the far right of the...

Page 43: ...ad in an up down left or right motion NOTE Scrolling speed is controlled by finger speed Pinching Zooming Pinching allows you to zoom in or out on images or text Zoom in by placing two fingers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together 32 Chapter 4 Keyboard and pointing devices ...

Page 44: ...g the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer through Windows before removing the battery 1 Slide the battery release latch 1 to release the battery 2 Pivot the battery 2 upward and remove it from the computer 3 Removing or inserti...

Page 45: ...abs on the battery with the notches on the outer edge of the battery bay 1 and rotate the battery into the battery bay until it is seated 2 The battery release latch 3 automatically locks the battery into place 34 Chapter 5 Maintenance ...

Page 46: ...in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system NOTE Select computer models can support up to two drives To view the drives installed on the computer select Start Computer Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect all external devices connected to the computer 3 Unplug the power cord fr...

Page 47: ...5 Remove the hard drive cover 2 36 Chapter 5 Maintenance ...

Page 48: ...6 Disconnect the hard drive cable 1 from the computer and then lift the hard drive 2 out of the hard drive bay Replacing or upgrading the hard drive 37 ...

Page 49: ...7 Disconnect the hard drive cable from the hard drive 38 Chapter 5 Maintenance ...

Page 50: ...Installing a hard drive 1 Connect the hard drive cable to the hard drive Replacing or upgrading the hard drive 39 ...

Page 51: ... hard drive 1 into the hard drive bay and then connect the hard drive cable 2 to the computer 3 Align the tabs 1 on the hard drive cover with the notches on the computer 4 Close the cover 2 40 Chapter 5 Maintenance ...

Page 52: ...dule slots are located on the bottom of the computer under the hard drive cover The memory capacity of the computer can be upgraded by adding a memory module or replacing the existing memory module in one of the memory module slots WARNING To reduce the risk of electric shock and damage to the equipment unplug the power cord and remove all batteries before installing a memory module Adding or repl...

Page 53: ...system Shut down the computer before removing a memory module from the computer Do not remove a memory module while the computer is on in the Sleep state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system 1 Save your work and shut down the computer 2 Disconnec...

Page 54: ...b Remove the hard drive cover 2 5 Remove the memory module compartment cover a Loosen the 2 memory module compartment cover screws 1 Adding or replacing memory modules 43 ...

Page 55: ... module compartment cover 2 6 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up 44 Chapter 5 Maintenance ...

Page 56: ...atic safe container 7 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module and do not bend the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartme...

Page 57: ...he left and right edges of the memory module until the retention clips snap into place 8 Replace the memory module compartment cover a Align the tabs 1 on the memory module compartment cover with the notches on the computer b Close the cover 2 46 Chapter 5 Maintenance ...

Page 58: ...the 2 memory module compartment cover screws 3 9 Replace the hard drive cover a Align the tabs 1 on the hard drive cover with the notches on the computer b Close the cover 2 Adding or replacing memory modules 47 ...

Page 59: ...c Tighten the 2 hard drive cover screws 3 10 Replace the battery 11 Reconnect external power and external devices 12 Turn on the computer 48 Chapter 5 Maintenance ...

Page 60: ...ointer to jump around on the screen To avoid this clean the TouchPad with a damp cloth and wash your hands frequently when using the computer WARNING To reduce the risk of electric shock or damage to internal components do not use a vacuum cleaner attachment to clean the keyboard A vacuum cleaner can deposit household debris on the keyboard surface Clean the keyboard regularly to prevent keys from...

Page 61: ...nds that you update your programs and drivers on a regular basis Go to http www hp com support to download the latest versions You can also register to receive automatic update notifications when they become available 50 Chapter 5 Maintenance ...

Page 62: ...river Performing a full system recovery from the partition or recovery discs NOTE Recovery discs have been included if your computer does not have a partition Use these discs to recover your operating system and software To check for the presence of a recovery partition click Start right click Computer click Manage and then click Disk Management If the partition is present an HP Recovery drive is ...

Page 63: ...ray discs are not compatible with the Recovery Manager software The computer must be connected to AC power during this process Only one set of recovery discs can be created per computer Number each disc before inserting it into the optical drive If necessary you can exit the program before you have finished creating the recovery discs The next time you open Recovery Manager you will be prompted to...

Page 64: ...dedicated recovery partition select models only On some models you can perform a recovery from the partition on the hard drive accessed by clicking Start or pressing the f11 key This type of recovery restores the computer to its factory condition without using recovery discs To restore the computer from the partition follow these steps 1 Access Recovery Manager in either of the following ways Sele...

Page 65: ...gularly scheduled times NOTE Set reminders to back up your information periodically Before the computer is repaired or restored Before you add or modify hardware or software Guidelines Create system restore points using the Windows System Restore feature and periodically copy them to an optical disc or an external hard drive For more information on using system restore points refer to Using system...

Page 66: ...such as installing software running utilities or changing Windows settings Refer to Help and Support for more information Using system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time You can then recover back to that point if you want to reverse subsequent changes NOTE Recovering to an earlier restore point does not affect...

Page 67: ... restore point 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Follow the on screen instructions 56 Chapter 6 Backup and recovery ...

Page 68: ...and time when the computer was functioning optimally follow these steps 1 Select Start Control Panel System and Security System 2 In the left pane click System Protection 3 Click the System Protection tab 4 Click System Restore 5 Follow the on screen instructions Backing up your information 57 ...

Page 69: ...lcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician NOTE When technical support chat is not available in a particular language it is available in English E mail HP Customer Support Find HP Customer Support worldwide telephone numbers Locate an HP service center Labels The labels affixed to the computer provide information you may need when you troubleshoot s...

Page 70: ...ted on the bottom of the computer Regulatory label Provides regulatory information about the computer The regulatory label is affixed inside the battery bay Wireless certification label or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model ...

Page 71: ...ource it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage 19 5 V dc 6 5 A 120 W Operating current 6 5 A NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V rms NOTE...

Page 72: ...35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 61 ...

Page 73: ...icate of Authenticity label 59 components bottom 18 display 16 front 11 left side 14 right side 12 top 7 connector power 13 D Digital Media Slot identifying 12 display image switching 26 drive light 11 drives hard 39 E eSATA port identifying 14 esc key identifying 10 external monitor port identifying 14 Eyefinity 3 F f11 53 Fences 3 fn key identifying 10 27 full system recovery 51 H hard drive ins...

Page 74: ...onment 61 operating system Microsoft Certificate of Authenticity label 59 Product Key 59 optical drive eject key identifying 10 optical drive identifying 12 P pinching TouchPad gesture 32 pointing devices setting preferences 29 ports eSATA 14 external monitor 14 HDMI 14 SuperSpeed USB 14 USB 12 power button identifying 9 power connector identifying 13 power light identifying 8 11 Product Key 59 pr...

Page 75: ...d light 7 8 TouchPad zone identifying 7 traveling with the computer 59 U USB ports identifying 12 V vents identifying 14 18 volume keys identifying 26 W webcam light identifying 16 webcam identifying 16 Windows applications key identifying 10 Windows logo key identifying 10 wireless certification label 59 wireless key identifying 26 wireless light 8 wireless network WLAN equipment needed 23 wirele...

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