HP EliteOne 705 G1 Maintenance & Service Manual Download Page 139

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Solving keyboard and mouse problems

If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to

the common causes and solutions listed in the following table.

A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no

function of mouse/keyboard and external drive.

Cause

Solution

If your computer is equipped with USB 3.0 ports, connected USB

3.0 devices can interfere with the wireless keyboard USB receiver.

Connect the wireless keyboard USB receiver to a USB 2.0 port that

is separated from ports with USB 3.0 devices. If you still

experience interference, you may have to place the connectors

farther apart using an external USB hub.

Keyboard commands and typing are not recognized by the computer.

Cause

Solution

Keyboard connector is not properly connected.

Shut down the computer, reconnect the keyboard to the back of

the computer, and then restart the computer.

Program in use has stopped responding to commands.

Shut down your computer using the mouse and then restart the

computer.

Keyboard needs repairs.

See the Worldwide Limited Warranty for terms and conditions.

Computer is in Sleep state.

Press the power button to resume from Sleep state.

CAUTION:

When attempting to resume from Sleep date, do not

hold down the power button for more than four seconds.

Otherwise, the computer will shut down and you will lose any

unsaved data.

Cursor will not move using the

arrow

keys on the keypad.

Cause

Solution

The

Num Lock

key is on.

Press the

Num Lock

key. The Num Lock light should be off if you

want to use the

arrow

keys on the keypad. You can disable or

enable the

Num Lock

key in Computer Setup at

Advanced

Device Options

ENWW

Solving keyboard and mouse problems 129

Summary of Contents for EliteOne 705 G1

Page 1: ...Maintenance Service Guide HP EliteOne 705 G1 23 inch Non Touch All in One Business PC ...

Page 2: ...hotocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Maintenance Service Guide First Edition September 2014 Document Part Number 778723 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer Not all features are available in all editions of Windows 8 Your com...

Page 3: ...low directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information NOTE Text set off in this manner provides important supplemental information ENWW iii ...

Page 4: ...iv About This Book ENWW ...

Page 5: ... operating system 9 Downloading Windows 7 updates 9 Installing or upgrading device drivers 10 Customizing the monitor display 10 Activating and customizing the software in Windows 8 10 Activating the Windows Operating System 10 Downloading Windows 8 updates 10 Customizing the monitor display 11 3 Illustrated parts catalog 13 System parts 13 Keyboards and mice 14 Misc parts 15 Mass storage devices ...

Page 6: ...es and connectors 25 Hard Drives 25 Lithium coin cell battery 25 SATA hard drive cables 26 SATA data cable 26 Cable management 26 5 Removal and Replacement Procedures 27 Preparing to disassemble the computer 27 Removing the rear I O cover 28 Stand 29 Height adjustable recline stand optional 29 Tilt swivel stand optional 31 Installing an access panel security screw 32 Access panel 33 Drives 34 Repl...

Page 7: ...3 Using Computer Setup F10 Utilities 94 Computer Setup File 95 Computer Setup Storage 96 Computer Setup Security 98 Computer Setup Power 102 Computer Setup Advanced 103 Recovering the Configuration Settings 106 7 HP PC Hardware Diagnostics 107 Why run HP PC Hardware Diagnostics 107 How to access and run HP PC Hardware Diagnostics 107 Downloading HP PC Hardware Diagnostics UEFI to a USB device 108 ...

Page 8: ...Windows 8 Refresh 146 Using Windows 8 Reset 147 Recovery using the Windows 8 recovery USB flash drive 148 Recovery using Windows 8 operating system media purchased separately 148 Backing up restoring and recovering in Windows 7 150 Creating recovery media 150 Creating recovery media using HP Recovery Manager select models only 151 Creating recovery discs with HP Recovery Disc Creator select models...

Page 9: ...e setup and power on password 171 Changing a setup or power on password 172 Clearing and resetting the CMOS 172 Appendix A Power cord set requirements 175 General requirements 175 Japanese power cord requirements 175 Country specific requirements 176 Appendix B Statement of Volatility 177 Appendix C Specifications 179 Index 181 ENWW ix ...

Page 10: ...x ENWW ...

Page 11: ...justable and reclining stand basic stand or no stand Removable panel on the back of the computer allows users or technicians to easily and efficiently service the PC VESA mounting holes 100 mm x 100 mm AMD processors Up to 1 TB Hard Drive 160 GB Solid State Drive 256 GB Self encrypting Solid State Drive 500 GB Self encrypting Drive or 1 TB Solid State Hard Drive Optional Tray load HP SuperMulti DV...

Page 12: ...nal 6 in 1 media card reader 4 USB 3 0 ports including 1 fast charging port 2 USB 2 0 ports Choice of wired or wireless keyboard and mouse Wired USB keyboard and mouse Wired PS 2 keyboard and mouse Wireless keyboard and mouse Windows 7 Professional 32 bit or 64 bit or Windows 8 1 Professional 64 bit operating system 93 percent energy efficient power supply ENERGY STAR qualified EPEAT Gold register...

Page 13: ...s 6 High performance stereo speakers 12 Increase brightness Touch the icon area 7 12 above to cause the icons to illuminate then touch an icon to activate it To change the volume or brightness touch and hold the appropriate icon or touch it and repeat until the volume or brightness has reached the desired level To mute the speaker or microphone just touch the appropriate icon The icon remains illu...

Page 14: ...set line out jack 2 HP 6 in 1 media card reader optional 7 Tray load optical disc drive 3 USB 3 0 port fast charging 8 Optical disc drive eject button 4 USB 3 0 port 9 Optical disc drive activity LED 5 Microphone line in jack 10 Power button 4 Chapter 1 Product features ENWW ...

Page 15: ...l latches 9 RJ 45 Gigabit Ethernet port 3 Security lock slot 10 2 USB 3 0 ports 4 Power connector 11 DisplayPort connector 5 Serial port 12 Stereo audio line out 6 PS 2 mouse connector 13 Access panel and rear port cover security screw 7 PS 2 keyboard connector ENWW Rear components 5 ...

Page 16: ... The computer may be placed in the landscape position with the HP logo on the bottom bezel or it may be placed in the portrait position with the HP logo on the right side as you face the computer CAUTION Positioning the computer with the HP logo on the top or on the left is not supported 6 Chapter 1 Product features ENWW ...

Page 17: ...on 2 Press the top of the computer backwards 2 CAUTION The computer must be raised and tilted to provide clearance for rotating it 3 Grasp the top right and bottom left of the computer and carefully turn it counterclockwise 3 until it is in the portrait position 4 WARNING If the height adjustable reclining stand is installed before laying the computer down for service first grasp the sides of the ...

Page 18: ...ter forward up to 5 degrees or backward up to 30 degrees to set it to a comfortable eye level The tilt swivel stand has a swivel pad on the underside that allows you to swivel the computer up to 360 degrees left or right for the best viewing angle 8 Chapter 1 Product features ENWW ...

Page 19: ...ete the activation We recommend that you register your computer with HP during operating system setup so you can receive important software updates facilitate support questions and sign up for special offers CAUTION After the activation process has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the activation process may damage the software that ru...

Page 20: ...ble in online help after you activate the operating system NOTE Be sure there is a 10 2 cm 4 inch clearance at the back of the unit and above the monitor to permit the required airflow Activating the Windows Operating System The first time you turn on the computer the operating system is set up and activated automatically This process takes about 5 to 10 minutes Carefully read and follow the instr...

Page 21: ...parately for the Start screen and the Desktop To customize the Start screen 1 Point to the upper right or lower right corner of the Start screen to display the charms 2 Click Settings Change PC Settings 3 Click Personalize to change the display settings To customize the Desktop 1 Click the Desktop app on the Start screen 2 Right click on the desktop and then click Personalize to change display set...

Page 22: ...12 Chapter 2 Activating and Customizing the Software ENWW ...

Page 23: ...3 Illustrated parts catalog System parts ENWW System parts 13 ...

Page 24: ... Top rear trim Display panel non touchscreen not illustrated Non webcam kit for use in models without a webcam not illustrated Keyboards and mice Description Spare part number Keyboard USB 724720 xx1 Washable 700510 xx1 Smartcard 701671 xx1 Mouse not illustrated PS2 optical 674315 001 Washable 724795 001 Wireless 674317 001 USB optical 674316 001 USB laser 674318 001 14 Chapter 3 Illustrated parts...

Page 25: ...es replacement thermal material 2 Card reader 3 Fan 4 Speakers left and right 5 Mylar cover power button board 6 Optical drive latch Antenna kit not illustrated USB to serial adapter not illustrated HP ultraslim keyed cable lock not illustrated ENWW Misc parts 15 ...

Page 26: ...00 rpm hard drive self encrypting SED 500 GB 7200 rpm hard drive 500 GB 5400 rpm hard drive FIPS 320 GB 7200 rpm hard drive 256 GB solid state drive self encrypting SED 256 GB solid state drive 180 GB solid state drive 128 GB solid state drive self encrypting SED 128 GB solid state drive 2280SS 128 GB solid state drive 120 GB solid state drive 32 GB mSATA drive 16 Chapter 3 Illustrated parts catal...

Page 27: ...scription 1 Webcam module 2 Converter board 3 WLAN modules HP WLAN 802 11 a b g n 2x2 HP WLAN 802 11 a b g n Bluetooth 4 0 4 Power button board 5 Near field communication NFC controller 6 System board ENWW Boards 17 ...

Page 28: ... not illustrated AMD A10 7800B 3 7 GHz AMD A8 7600B 3 1 GHz AMD A6 7400B 3 5 GHz AMD A4 7350B 3 4 GHz Cables Description Power button board cable Backlight cable Optical drive cable data and power assembly Hard drive cable data and power assembly Converter board cable LVDS display reverse cable Webcam cable Adapter DisplayPort to VGA Adapter DisplayPort to DVI Adapter DisplayPort to HDMI DisplayPo...

Page 29: ...e information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but...

Page 30: ...s are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packa...

Page 31: ...tatic dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surface...

Page 32: ...cleaning the air vents Never operate the computer with the cover or side panel removed Do not stack computers on top of each other or place computers so near each other that they are subject to each other s re circulated or preheated air If the computer is to be operated within a separate enclosure intake and exhaust ventilation must be provided on the enclosure and the same operating guidelines l...

Page 33: ... the keys or the keyboard body follow the procedures described in Cleaning the Computer Case on page 23 When cleaning debris from under the keys review all rules in General cleaning safety precautions on page 22 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys ...

Page 34: ...wer supply fan is a variable speed fan based on the temperature in the power supply CAUTION The cooling fan is always on when the computer is in the On mode The cooling fan is off when the computer is in Standby Suspend or Off modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Tools and software Requirements To ser...

Page 35: ...remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of s...

Page 36: ...anagement practices when working inside the computer Keep cables away from major heat sources like the heat sink Do not jam cables on top of expansion cards or memory modules Printed circuit cards like these are not designed to take excessive pressure on them Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved When folding a flat ribbon...

Page 37: ...e computer 4 If a cable lock is installed on the rear of the unit remove the lock 5 Disconnect all other attached cables from the back of the computer 6 If the height adjustable recline stand is installed before laying the computer down for service position the computer vertically by grasping the sides of the display and then raise the display to the highest position Place the computer face down o...

Page 38: ...Removing the rear I O cover Push the two tabs down then rotate and lift the cover off the computer 28 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 39: ...age 27 2 Place the computer face down on a soft flat surface HP recommends that you set down a blanket towel or other soft cloth to protect the bezel and screen surface from scratches or other damage WARNING Before laying the computer down for service first grasp the sides of the display and raise the display to the highest position Do not lay the computer down with the sliding stand in the low po...

Page 40: ...3 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 4 Lift the stand up and off the computer 30 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 41: ...assembly see Preparing to disassemble the computer on page 27 2 Push the release button 1 on the bottom of the stand and pull the back of the stand off 2 the computer 3 Push the base of the stand down 1 and loosen the captive screws securing the stand to the unit 2 ENWW Stand 31 ...

Page 42: ...crew You may prevent access to internal components and ports by securing the access panel and rear port cover Screw a T15 tamper resistant Torx screw through the rear port cover and the access panel to prevent removal of either 32 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 43: ...nts To remove the access panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Slide the access panel latches toward the edges of the unit then slide the access panel toward the top of the computer until it slides off the unit To replace the access panel reverse the removal procedures ENWW Access panel 33 ...

Page 44: ...PS 320 GB 7200 rpm hard drive 256 GB Solid State Drive SSD self encrypting SED 256 GB solid state drive 180 GB Solid State Drive SSD 128 GB Solid State Drive SSD 128 GB solid state drive self encrypting SED 128 GB solid state drive 2280SS 120 GB Solid State Drive SSD 32 GB mSATA drive The hard disc drive is located behind the access panel on the lower left side of the computer when viewed from beh...

Page 45: ...c drive Installing a 2 5 inch hard disc drive Removing a 2 5 inch hard disc drive 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Pull the latch next to the lower side of the 2 5 inch hard disc drive cage away from the cage to release it then slide the cage toward the edge of the chassis and lift it...

Page 46: ...a hard disc drive see Installing a 2 5 inch hard disc drive on page 36 Installing a 2 5 inch hard disc drive 1 Insert the 2 5 inch hard disc drive into the drive cage To install a primary hard disc drive insert the drive into the lower position in the drive cage Be sure to insert the end with the connectors first NOTE The primary drive is the lower position in the drive cage If only one drive is t...

Page 47: ...ly in place with the four standard screws that shipped with the drive 4 Position the 2 5 inch drive cage above its final site with the hard disc drive connectors facing toward the center of the chassis If the drive cage contains a secondary upper drive locate the power and data cables next to the drive cage and connect them to the secondary drive ENWW Drives 37 ...

Page 48: ...5 Place the 2 5 inch hard disc drive cage into the chassis and slide it toward the center until it snaps into place 38 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 49: ... computer when viewed from behind 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Push and hold the tab 1 at the back of the optical disc drive enclosure while sliding the drive 2 out of the chassis ENWW Drives 39 ...

Page 50: ... adhesive strip on the new latch Align the two pins on the latch with the holes in the new optical disc drive and press the latch onto the drive firmly NOTE You may reuse the latch removed from the old optical disc drive 40 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 51: ...Align the new optical disc drive with the opening in the side of the computer Push the drive in firmly until it snaps into place NOTE The optical disc drive can be installed in only one way ENWW Drives 41 ...

Page 52: ...crew NOTE In the following image the mSATA SSD is not shown To remove the mSATA SSD 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Remove the Phillips screw 1 that secures the SSD to the computer 42 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 53: ...4 Lift the SSD to a 45 degree angle and then pull it away to remove it from the socket 2 To install the mSATA SSD reverse the removal procedures ENWW mSATA Solid State Drive 43 ...

Page 54: ...DIMMs The DDR3 SDRAM SODIMMs must also support CAS latency 11 DDR3 1600 MHz 11 11 11 timing contain the mandatory Joint Electronic Device Engineering Council JEDEC specification In addition the computer supports 1 Gbit 2 Gbit and 4 Gbit non ECC memory technologies single sided and double sided SODIMMS SODIMMs constructed with x8 and x16 SDRAMs SODIMMs constructed with x4 SDRAMs are not supported 4...

Page 55: ...l populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel If one channel will have more memory than the other the larger amount should be assigned to channel A The system will operate in a higher performing dual channel mode if the memory capacity of the SODIMM in Channel A is equal to the memory capaci...

Page 56: ...MM into the socket at approximately a 30 angle 1 then press the SODIMM down 2 so that the latches lock it in place NOTE A memory module can be installed in only one way Match the notch on the module with the tab on the memory socket The computer automatically recognizes the additional memory when you turn on the computer 46 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 57: ...s important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object NOTE The lifetime of the lithium battery can be ext...

Page 58: ... slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery 2 48 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 59: ...e procedure to replace the WLAN module must be performed by an HP technician NOTE WLAN module appearance may vary To remove the WLAN module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Disconnect the antenna cables from the module 1 4 Remove the Phillips screw 2 that secures the module to the com...

Page 60: ...e reverse the removal procedures When connecting the antennas cables connect the cable labeled 1 to the MAIN connector on the module and the cable labeled 2 to the AUX connector on the module NOTE WLAN modules are designed with a notch to prevent incorrect insertion 50 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 61: ...nel on page 33 3 In the order indicated on the heat sink loosen the four silver captive Torx screws 1 4 CAUTION Remove heat sink retaining screws in diagonally opposite pairs as in an X to even the downward forces on the processor This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board 4 If still installed remove the Tor...

Page 62: ...ION To reduce a degradation in thermal performance be sure not to touch the thermal grease on the surface of the processor or the heat sink To replace the heat sink reverse the removal procedures 52 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 63: ...er to its full open position 1 and then carefully lift the processor from the socket 2 CAUTION Do NOT handle the pins in the processor socket These pins are very fragile and handling them could cause irreparable damage Once pins are damaged it may be necessary to replace the system board NOTE After installing a new processor onto the system board always update the system ROM to ensure that the lat...

Page 64: ...r for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Rotate the bottom of the trim up and off the computer When installed the trim snaps in to place To install the top rear trim reverse the removal procedures 54 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 65: ...ws the webcam module has one connector The webcam module is optional To remove the webcam module 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Remove the top rear trim see Top rear trim on page 54 4 Remove the two Torx screws that secure the webcam module bracket to the computer ENWW Webcam module...

Page 66: ...onnect the cable from the module 6 To remove the module from the bracket remove the two Phillips screws that secure the module and then separate the module from the bracket To install a webcam module reverse the removal procedures 56 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 67: ...uter for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Remove the heat sink see Heat sink on page 51 4 Remove the top rear trim see Top rear trim on page 54 5 Remove the Torx screws that secures each antenna transceiver to the frame and then lift the transceivers off the frame ENWW Antenna 57 ...

Page 68: ...tall the antenna reverse the removal procedures NOTE When connecting the antennas cables connect the cable labeled 1 to the MAIN connector on the module and the cable labeled 2 to the AUX connector on the module 58 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 69: ...r of the computer It is secured with one screw To remove the lower rear panel 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Remove the stand see Stand on page 29 ENWW Lower rear panel 59 ...

Page 70: ...w 1 in the middle of the lower rear panel and slide the panel downward to detach it from the chassis 2 To replace the lower rear panel reverse the removal procedures 60 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 71: ...assembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the lower rear panel see Lower rear panel on page 59 5 Disconnect the two fan cables from the system board 6 Remove the three Torx screws that secure the fan assembly to the computer 1 ENWW Fan assembly 61 ...

Page 72: ...7 Remove the fan assembly from the computer 2 To install the fan assembly reverse the removal procedures 62 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 73: ...left speaker you have to lift or remove the Mylar cover To remove the speakers 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the access panel see Access panel on page 33 3 Remove the stand see Stand on page 29 4 Remove the lower panel see Lower rear panel on page 59 ENWW Speakers 63 ...

Page 74: ...5 Remove the Mylar piece that covers the left speaker screw 6 Remove two Torx screws that secure the left speaker to the computer 64 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 75: ...that secure the right speaker to the computer and then disconnect the speaker cable from the system board connector 2 8 Remove the speakers from the computer To install the speakers reverse the removal procedures ENWW Speakers 65 ...

Page 76: ...n the display panel To remove the converter board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the lower access panel see Lower rear panel on page 59 5 Disconnect the two cables from the board 1 NOTE Be careful not to damage the cables when disconnec...

Page 77: ...isplay panel Refer to the label in the chassis for jumper settings 7 Lift the converter board from the computer To install the converter board reverse the removal procedures Be sure to correctly position the jumpers on the converter board for the installed display panel The jumper settings are shown on a label near the converter board ENWW Converter board 67 ...

Page 78: ...nnectors and one screw To remove the power button board 1 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the optical drive see Replacing the optical drive on page 39 5 Remove the lower rear panel see Lower rear panel on page 59 68 Chapter 5 Removal and R...

Page 79: ... lift the Mylar from the computer 2 7 Disconnect the two cables 1 from the board and then remove the Torx screw that secures the board to the computer 2 8 Remove the power button board from the computer To install the power button board reverse the removal procedures ENWW Power button board 69 ...

Page 80: ...ring to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the lower rear panel see Lower rear panel on page 59 5 Disconnect the large right connector 1 and smaller left connector 2 NOTE The cables and connectors on this board are small and fragile Use care when disconnecting connecting the cables to avoid brea...

Page 81: ...7 Remove the assembly from the computer 4 To install the NFC sensor board reverse the removal procedures ENWW NFC sensor board 71 ...

Page 82: ...computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the lower rear panel see Lower rear panel on page 59 5 Remove the four Torx screws 1 securing the plate to the chassis 72 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 83: ...6 Lift the plate left straight up and off the computer 2 To replace the VESA mounting plate reverse the removal procedures ENWW VESA mounting plate 73 ...

Page 84: ...the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the lower rear panel see Lower rear panel on page 59 5 Disconnect the cable from the system board connector 1 6 Remove the two Torx screws 2 that secure the power supply to the computer 74 Chapter 5 Removal and Repl...

Page 85: ...7 Lift the power supply from the computer 3 To install the power supply reverse the removal procedures ENWW Power supply 75 ...

Page 86: ... Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the optical drive see Replacing the optical drive on page 39 5 Remove the top rear trim see Top rear trim on page 54 6 Remove the lower rear panel see Lower rear panel on page 59 76 Chapter 5 Removal and Re...

Page 87: ... tabs to disengage the panel and rotate the panel off the computer NOTE The removal and replacement procedures are similar for both panels Right panel when viewed from behind shown in the following images To install the side panels reverse the removal procedures ENWW Side panels 77 ...

Page 88: ... for disassembly see Preparing to disassemble the computer on page 27 2 Remove the stand see Stand on page 29 3 Remove the access panel see Access panel on page 33 4 Remove the ride side panel see Side panels on page 76 5 Remove the lower rear panel see Lower rear panel on page 59 6 Remove the VESA mounting plate see VESA mounting plate on page 72 7 Remove the memory modules see Memory on page 44 ...

Page 89: ...connect all cables from the system board noting their location for reinstallation 12 Remove the side bracket by removing the two Torx screws 1 and then rotating the bracket to remove it 2 ENWW System board 79 ...

Page 90: ...ing in BIOS After replacing the system board make sure the display panel manufacturer setting is correct in BIOS If the incorrect panel manufacturer is set in BIOS the display panel may function incorrectly The display panel manufacturer is identified on the jumper setting label on the base pan After confirming the manufacturer of the display panel on the computer go into BIOS and make sure the LV...

Page 91: ...he monitor light turns green to access the utility 3 Press F10 to enter Computer Setup 4 Go to Security System ID s 5 If necessary press Ctrl A to initiate edit mode 6 Edit the fields listed If the feature byte has data or is not editable then it was not cleared and cannot be edited System ID Setup Page Setup Field Name Comment Label Product Name Enter the Model name number or marketing name Flexb...

Page 92: ...ocessor socket PWR White Main power connector X1PCIEXP12 Black Card reader connector VGA Black Display connector DIMM3 Black Memory module DPCONV Black Converter board connector DIMM1 Black Memory module SATA1 White Second hard drive connector CMOS Yellow Reset CMOS SATA2 Black Optical drive connector PSWD Green Clear system passwords CPUFAN White Fan connector 82 Chapter 5 Removal and Replacement...

Page 93: ...lack NFC connector SATAPWR2 Black Optical drive power connector BATTERY Black RTC battery LVDS Black Display connector HSENSE Black Hood sensor connector J105 Black WLAN module connector PB LED Black Power switch connector ENWW System board callouts 83 ...

Page 94: ...ve the ride side panel see Side panels on page 76 5 Remove the lower rear panel see Lower rear panel on page 59 6 Remove the VESA mounting plate see VESA mounting plate on page 72 7 Remove the memory modules see Memory on page 44 8 Remove the processor heat sink see Heat sink on page 51 9 Remove the processor see Processor on page 53 10 Remove the WLAN module see WLAN module on page 49 11 Remove t...

Page 95: ...you use the backlight cable packaged with the display panel To remove the front bezel 1 Remove the stand see Stand on page 29 2 Prepare the computer for disassembly see Preparing to disassemble the computer on page 27 3 Remove the access panel see Access panel on page 33 4 Remove the webcam see Webcam module on page 55 5 Remove the optical drive see Replacing the optical drive on page 39 6 Remove ...

Page 96: ... Left 4 screws Top 2 screws Right 4 screws Bottom 2 screws Interior 3 screws circled in image these screws secure the display panel to the frame 86 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 97: ...12 Lift the frame from the display panel and bezel The following image illustrates the frame removed from the display bezel ENWW Front bezel and display panel 87 ...

Page 98: ...klight cable with the new backlight cable that comes with the new display panel kit Remove the backlight cable from the defective panel before sending the panel back to the supplier 14 Separate the display panel from the bezel 88 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 99: ...at secures it to the panel and then disconnect the display cable from the display panel by pressing in on the tabs on the side of the connector and then pulling the cable from the connector To install the front bezel reverse the removal procedures Be sure to correctly position the jumpers on the converter board for the installed display panel The jumper settings are shown on a label near the conve...

Page 100: ...nel to function incorrectly To update BIOS with the new panel model information 1 Boot the computer 2 Repeatedly press F10 when the monitor light turns green to access the F10 Setup utility 3 Select Advanced select Device Options select LVDS Panel Select and then select the manufacturer for the new display panel 4 Save your settings exit F10 Setup and allow the computer to continue to the operatin...

Page 101: ...r panel see Lower rear panel on page 59 6 Remove the VESA mounting plate see VESA mounting plate on page 72 7 Remove the memory modules see Memory on page 44 8 Remove the processor heat sink see Heat sink on page 51 9 Remove the processor see Processor on page 53 10 Remove the WLAN module see WLAN module on page 49 11 Remove the system board see System board on page 78 12 Remove the front bezel an...

Page 102: ...16 Remove the connector from the computer To install the hard drive or optical drive connector reverse the removal procedures 92 Chapter 5 Removal and Replacement Procedures ENWW ...

Page 103: ...ssages Post Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to Post Messages Enabled during POST press any key except F1 through F12 Establish an Ownership Tag the text of which is displayed each time the system is turned on or restart...

Page 104: ...rt the computer and again repeatedly press F10 when the monitor light turns green to access the utility 3 A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced 4 Use the arrow left and right keys to select the appropriate heading Use the arrow up and down keys to select the option you want then press Enter To return to the Computer Setup Ut...

Page 105: ...ith a BIOS image file located on removable media or on a network Replicated Setup Save to Removable Storage Device Saves system configuration to a formatted USB flash media device Restore from Removable Storage Device Restores system configuration from a USB flash media device Default Setup Save Current Settings as Default Saves the current system configuration settings as the default Restore Fact...

Page 106: ...D and AHCI default CAUTION SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes IDE This is the most backwards compatible setting of the three options Operating systems usually do not require additional driver support in IDE mode RAID Allows DOS and boot access to RAID volumes Use this mode with the RAID device driver loaded in the operat...

Page 107: ...r of attached hard drives The first hard drive in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached NOTE To drag a device to a preferred place press Enter To remove the device from consideration as a bootable device press F5 You can use F5 to disable individual boot items as well as disable UEFI boot and or legacy boot NOTE MS DOS drive...

Page 108: ...inaccessible and can no longer be used If you lose or forget the password the system board must be replaced This scenario is not covered under warranty To prevent the computer from becoming permanently unusable record your configured setup password or power on password in a safe place away from your computer Without these passwords the computer cannot be unlocked Setup Browse Mode appears if a set...

Page 109: ... disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted When MBR Security is enabled the BIOS prevents any changes...

Page 110: ...detects any changes Enabling this feature lets you set Bitlocker to ignore detected changes to boot path metrics thereby avoiding re authentication issues associated with USB keys inserted in a port Default is enabled OS management of Embedded Security Device enable disable This option allows the user to limit OS control of the Embedded Security Device Default is enabled This option is automatical...

Page 111: ...EFI and Windows Secure Boot only allow code signed by pre approved digital certificates to run during the firmware and OS boot process Default is disabled except for Windows 8 systems which have this setting enabled Secure Boot enabled also sets Legacy Support to disabled Key Management This option lets you manage the custom key settings Clear Secure Boot Keys Don t Clear Clear Allows you to delet...

Page 112: ...t the S5 state S0 On Solid white LED S3 Stand By 3 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 3 blinks and a pause S4 Hibernation 4 blinks at 1Hz 50 duty cycle followed by a pause of 2 seconds white LED repeated cycles of 4 blinks and a pause S5 Soft Off LED is off ACPI S3 PS2 Mouse Wake Up Enable Disable Enables or disables waking from S3 due to any ...

Page 113: ... system to display a message before loading option ROMs Default is enabled After Power Loss off on previous state Default is Power off Setting this option to Power off causes the computer to remain powered off when power is restored Power on causes the computer to power on automatically as soon as power is restored Previous state causes the computer to power on automatically as soon as power is re...

Page 114: ...ly Integrated Video Use this option to manage graphics memory allocation The value you choose is allocated permanently to graphics and is unavailable to the operating system For example if you set this value to 512M on a system with 2 GB of RAM the system always allocates 512 MB for graphics and the other 1 5 GB for use by the BIOS and operating system Default is Auto which sets memory allocation ...

Page 115: ...ted BIOS watchdog is deactivated by BIOS and would indicate that a halt occurred during execution if the alert is sent to the management console An operating system alert is deactivated by the operating system image and would indicate that a hang occurred during its initialization Default is enabled Option ROM Launch Policy Windows 8 only Windows 8 installs as a UEFI operating system as opposed to...

Page 116: ...ate scheduler Default is disabled Automatic Update Frequency Daily Weekly Monthly Sets the frequency of checks to the BIOS update server If a newer version of BIOS is available on the network server the system will prompt to update the BIOS Default is Monthly Force Check on Next Reboot Disabled Enabled During the next boot checks whether an updated BIOS is available This value is independent of th...

Page 117: ...ed that requires hardware replacement a 24 digit Failure ID is generated This ID can then be provided to the call agent who will either schedule support or provide replacement parts How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places depending on your preference and the health of the computer 1 Turn on the computer and press Esc repeatedly until th...

Page 118: ...load link and then select Run Option 2 Support and Drivers pages Provides downloads for a specific product for earlier and later versions 1 Go to http www hp com 2 Point to Support located at the top of the page and then click Download Drivers 3 In the text box enter the product name and then click Go or Click Find Now to let HP automatically detect your product 4 Select your computer model and th...

Page 119: ...iate solutions below to try to isolate the exact problem before calling for technical support Run the HP diagnostic tool Run the hard drive self test in Computer Setup Refer to Computer Setup F10 Utility on page 93 for more information Check the Power LED on the front of the computer to see if it is flashing red The flashing lights are error codes that will help you diagnose the problem Refer to A...

Page 120: ...UTION Restoring the system will erase all data on the hard drive Be sure to back up all data files before running the restore process NOTE For sales information and warranty upgrades Care Packs call your local authorized service provider or dealer Helpful hints If you encounter problems with the computer monitor or software see the following list of general suggestions before taking further action...

Page 121: ...ce from the system before turning it on If you have installed an operating system other than the factory installed operating system check to be sure that it is supported on the system If the system has multiple video sources embedded PCI or PCI Express adapters installed embedded video on some models only and a single monitor the monitor must be plugged into the monitor connector on the source sel...

Page 122: ...o keyboard or mouse Cause Solution Computer is in Sleep state To resume from Sleep state press the power button CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seconds Otherwise the computer will shut down and you will lose any unsaved data System has locked up Restart computer Computer date and time display is incorrect Cause Solution RTC re...

Page 123: ...access panel Cause Solution Smart Cover Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup In case of forgotten password power loss or computer malfunction you must manually disable the Smart Cover lock A key to unlock the Smart Cover Lock is not available from HP Keys are typically available from a hardware store Poor performance Cause Solution Processor is...

Page 124: ...t want to launch automatically and the click OK In Windows 8 a On the Start screen right click and then select the All apps icon b Under Windows System click Run c Type msconfig and then press Enter d On the Startup tab of the System Configuration Utility clear applications that you do not want to launch automatically and the click OK Some software applications especially games are stressful on th...

Page 125: ...n Press and hold the power button for less than 4 seconds If the hard drive LED turns white then 1 If equipped with a voltage selector check that the voltage selector located on the rear of the power supply is set to the appropriate voltage Proper voltage setting depends on your region 2 Remove the expansion cards one at a time until the 5V_aux light on the system board turns on 3 Replace the syst...

Page 126: ...em fan spins If the fan does not spin make sure the fan cable is plugged onto the system board header 3 If fan a plugged in and not spinning replace it Power LED flashes Red four times once every second followed by a two second pause and the computer beeps four times Beeps stop after fifth iteration but LEDs continue flashing Cause Solution Power failure power supply is overloaded 1 If equipped wi...

Page 127: ...list of applications In the left column expand Computer right click on a drive select Properties and then select the Tools tab Under Error checking click Check Drive not found identified Cause Solution Cable could be loose Check cable connections The system may not have automatically recognized a newly installed device See reconfiguration directions in the Solving hardware installation problems on...

Page 128: ...ive entry Computer will not boot from hard drive Cause Solution The device is attached to a SATA port that has been hidden in Computer Setup 1 Check SATA cable connections 2 Run the Computer Setup utility and ensure Device Available is selected for the device s SATA port in Security Device Security Boot order is not correct Run the Computer Setup utility and change boot sequence in Storage Boot Or...

Page 129: ...tab located on the bottom of the Memory Stick PRO card is not in the locked position Can not write to the media card Cause Solution The media card is a read only memory ROM card Check the manufacturer s documentation included with your card to see if it writable Refer to the previous section for a list of compatible cards Media card is locked Locking the media card is a safety feature that prevent...

Page 130: ...a inserted in the reader After inserting a media card in the reader the computer attempts to boot from the media card Cause Solution The inserted media card has boot capability 1 If you do not want to boot from the media card remove it during boot or do not select the option to boot from the inserted media card during the boot process 2 During POST Power On Self Test press F9 to modify the boot me...

Page 131: ...r 1 In Control Panel select Category from the View by list then under Appearance and Personalization select Adjust screen resolution To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel from the list of applications 2 Expand the Resolution box and then use the sliding control t...

Page 132: ... Replace the system board Monitor does not function properly when used with energy saver features Cause Solution Monitor without energy saver capabilities is being used with energy saver features enabled Disable monitor energy saver feature Dim characters Cause Solution The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not prop...

Page 133: ...monitor Monitor needs to be degaussed Degauss the monitor Refer to the documentation that came with the monitor for instructions Image is not centered Cause Solution Position may need adjustment Press the monitor s Menu button to access the OSD menu Select ImageControl Horizontal Position or Vertical Position to adjust the horizontal or vertical position of the image No Connection Check Signal Cab...

Page 134: ...s When your computer is in safe mode Safe Mode displays in the corners of your monitor To exit safe mode restart your computer and let Windows start normally To enter Safe Mode in Windows 8 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options select Startup Se...

Page 135: ...t you with the synchronization go to the following Web site select the appropriate monitor and download either SP32347 or SP32202 http www hp com support Graphics card is not seated properly or is bad some models 1 Reseat the graphics card 2 Replace the graphics card Certain typed symbols do not appear correct Cause Solution The font you are using does not support that particular symbol Use the Ch...

Page 136: ...is the green receptacle Headphones or devices connected to the line out connector mute the internal speaker Turn on and use headphones or external speakers if connected or disconnect headphones or external speakers Computer is in Sleep state Press the power button to resume from Sleep state CAUTION When attempting to resume from Sleep state do not hold down the power button for more than four seco...

Page 137: ...the jack to its default value There is no sound or sound volume is too low Cause Solution The application is set to use a different audio device than speakers Some graphics cards support audio over the DisplayPort connection if applicable so multiple audio devices may be listed in Device Manager Make sure the correct device is being used To access Device Manager in Windows 7 click Start select Con...

Page 138: ... box and then click OK If you are on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer may have failed Run printer self test Printer will not turn on Cause Solution The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Printer prints garbled information Cause Solution The c...

Page 139: ...zed by the computer Cause Solution Keyboard connector is not properly connected Shut down the computer reconnect the keyboard to the back of the computer and then restart the computer Program in use has stopped responding to commands Shut down your computer using the mouse and then restart the computer Keyboard needs repairs See the Worldwide Limited Warranty for terms and conditions Computer is i...

Page 140: ...ard and restart Program in use has stopped responding to commands Shut down the computer using the keyboard then restart the computer Mouse may need cleaning Remove the roller ball cover on the mouse and clean the internal components Mouse may need repair See the Worldwide Limited Warranty for terms and conditions Computer is in Sleep state Press the power button to resume from Sleep state CAUTION...

Page 141: ...ector are not bent down Power switch of new external device is not turned on Turn off the computer turn on the external device then turn on the computer to integrate the device with the computer system When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes A plug and play board may not automatica...

Page 142: ...ord before attempting to reseat install or remove a DIMM module 1 Reseat DIMMs Power on the system 2 Replace DIMMs one at a time to isolate the faulty module NOTE DIMM1 or XMM1 must always be installed DIMM1 must be installed before DIMM2 and DIMM3 must be installed before DIMM4 3 Replace third party memory with HP memory 4 Replace the system board Power LED flashes Red six times once every second...

Page 143: ...m Power Saving option in Computer Setup Select Power Hardware Power Management S5 Maximum Power Savings S5 Wake on LAN is disabled some models Enable the S5 Wake on LAN option in Computer Setup Select Advanced Device Options S5 Wake on LAN Wake on LAN is not enabled To enable Wake on LAN in Windows 7 1 Select Start Control Panel Network and Sharing Center 2 Under Tasks select Manage network connec...

Page 144: ...is not set up properly Check for the device status within Windows such as Device Manager for driver load and the Network Connections applet within Windows for link status To access Device Manager in Windows 7 click Start select Control Panel and then select Device Manager To access Device Manager in Windows 8 from the Start screen type c select Control Panel from the list of applications and then ...

Page 145: ...s installed The network controller is not configured for this computer Select the Network and Sharing Center icon in the Control Panel and configure the network controller To access Control Panel in Windows 7 click Start and then select Control Panel To access Control Panel in Windows 8 from the Start screen type c and then select Control Panel Network controller stopped working when an expansion ...

Page 146: ...ivers for your NIC System setup utility reports unprogrammed EEPROM Cause Solution Unprogrammed EEPROM Contact an authorized service provider Solving memory problems If you encounter memory problems some common causes and solutions are listed in the following table CAUTION Power may still be supplied to the DIMMs when the computer is turned off depending on the Management Engine ME settings To avo...

Page 147: ... wrong Cause Solution The memory modules may not be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Integrated graphics may use system memory No action required Insufficient memory error during operation Cause Solution Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have run o...

Page 148: ... Computer Setup F10 utility 3 Reinstall the original processor Solving CD ROM and DVD problems If you encounter CD ROM or DVD problems see the common causes and solutions listed in the following table or to the documentation that came with the optional device System will not boot from CD ROM or DVD drive Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setu...

Page 149: ...ity Drive responds slowly immediately after power up Run Computer Setup and increase the POST Delay in Advanced Power On Options CD ROM or DVD devices are not detected or driver is not loaded Cause Solution Drive is not connected properly or not properly configured See the documentation that came with the optional device Movie will not play in the DVD drive Cause Solution Movie may be regionalized...

Page 150: ...m the list of applications and then select Device Manager 2 Restart the computer and let Windows detect the CD or DVD driver Recording or copying CDs is difficult or impossible Cause Solution Wrong or poor quality media type 1 Try using a slower speed when recording 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varies widely between manufactur...

Page 151: ...ions listed in the following table A USB device headphone or microphone is not recognized by the computer Cause Solution Device is not properly connected 1 Turn off the computer 2 Reconnect the device to the front of the computer and restart the computer The device does not have power If the USB device requires AC power be sure one end is connected to the device and one end is connected to a live ...

Page 152: ...necting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 UTP cable is disconnected Connect the CAT5 UTP cable between the cable modem and the computers s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem will be on IP address is not confi...

Page 153: ...at all the needed device drivers have been installed If you have installed an operating system other than the factory installed operating system check to be sure it is supported on the system If you encounter software problems see the applicable solutions listed in the following table Computer will not continue and the HP logo does not display Cause Solution ROM issue POST error has occurred Obser...

Page 154: ...se Automatic Repair to fix problems that might prevent Windows from starting correctly To access Automatic Repair 1 Press the Windows logo l to open the Settings charm 2 Select Change PC Settings select General and then under Advanced startup click Restart now 3 Select Troubleshoot select Advanced options and then select Automatic Repair Windows starts Automatic Repair 4 Select the account to use ...

Page 155: ...uter that is unable to start The USB flash drive can be used to reinstall the original operating system and the programs that were installed at the factory NOTE Any information on the USB flash drive will be erased before the recovery media is created To create the recovery media from the Start screen type recovery drive and then click on Settings then click on Create a recovery drive Follow the o...

Page 156: ...ct Help and Support If you want a quick and easy way to recover the system without losing your personal information settings or apps that came preinstalled on your computer or were purchased from the Windows Store Windows Refresh is an option This method does not require backing up data to another drive See Using Windows 8 Refresh on page 146 If you want to reset your computer to its original stat...

Page 157: ... operating system media purchased separately on page 148 3 If the HP Recovery partition is listed restart the computer and then press esc while the company logo is displayed The computer Startup Menu displays 4 Press f11 to select the System Recovery option 5 Choose your keyboard layout 6 Select Troubleshoot 7 Select Refresh 8 Follow the on screen instructions to continue Using Windows 8 Reset NOT...

Page 158: ...screen instructions to continue Recovery using the Windows 8 recovery USB flash drive To recover your system using the recovery USB flash drive you previously created NOTE If you did not create a recovery USB flash drive or the one you created does not work see Recovery using Windows 8 operating system media purchased separately on page 148 1 If possible back up all personal files 2 Insert the rec...

Page 159: ...ng system as well as drivers software and utilities To initiate recovery using Windows 8 operating system media NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then follow the instructions provided with the Windows 8 operating system media to install the operating system 3 When prompted press any keyboard key 4 Follow the on screen instru...

Page 160: ...update and during other system maintenance such as a software update security scanning or system diagnostics You can also manually create a system restore point at any time For more information and steps for creating specific system restore points see Help and Support To access Help and Support select Start Help and Support 3 As you add photos video music and other personal files create a backup o...

Page 161: ...tem recovery To create recovery discs 1 Close all open programs 2 Click the Start button click All Programs click Security and Protection click Recovery Manager and then click HP Recovery Media Creation If prompted click Yes to allow the program to continue 3 Click Create recovery media using blank DVD s and then click Next 4 Follow the on screen instructions Label each disc after you make it for ...

Page 162: ...te a Windows DVD To create the Windows DVD 1 Select Start All Programs Productivity and Tools HP Recovery Disc Creator 2 Select Windows disk 3 From the drop down menu select the drive for burning the recovery media 4 Click the Create button to start the burning process Label the disc after you create it and store it in a secure place After the Windows 7 operating system DVD has been created create...

Page 163: ...art System Restore 1 Close all open programs 2 Click the Start button right click Computer and then click Properties 3 Click System protection System Restore click Next and then follow the on screen instructions System Recovery WARNING This procedure will delete all user information To prevent loss of information be sure to back up all user information so you can restore it after recovery System R...

Page 164: ...ms If Security and Protection is listed continue with step 5 If Productivity and Tools is listed follow the steps in System Recovery when Windows is not responding on page 154 5 Click Security and Protection click Recovery Manager and then click Recovery Manager If prompted click Yes to allow the program to continue 6 Under I need help immediately click System Recovery 7 Select Yes and then click ...

Page 165: ...omputer is not responding press and hold the power button for approximately 5 seconds or until the computer turns off 3 Disconnect all peripheral devices from the computer except the monitor keyboard and mouse 4 Press the power button to turn on the computer and press Esc as the computer is powering on to display the startup menu 5 Use the arrow keys to select the boot menu and press Enter Use the...

Page 166: ...reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system...

Page 167: ...t and non error text messages If a POST error occurs the screen will display the error message To manually switch to the POST Messages Enabled mode during POST press any key except F10 F11 or F12 The default mode is POST Message Disabled The speed at which the computer loads the operating system and the extent to which it is tested are determined by the POST mode selection Full Boot may also be en...

Page 168: ...sts replace the RTC battery See the Removal and Replacement section for instructions on installing a new battery or contact an authorized dealer or reseller for RTC battery replacement 163 Time Date Not Set Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Reset the date and time under Control Panel Computer Setup can also be used If the problem persi...

Page 169: ...rror correction 1 If additional memory was recently added remove it to see if the problem remains 2 Check product documentation for memory support information 301 Keyboard Error Keyboard failure 1 Reconnect keyboard with computer turned off 2 Check connector for bent or missing pins 3 Ensure that none of the keys are depressed 4 Replace keyboard 303 Keyboard Controller Error I O board keyboard con...

Page 170: ... disabled Replace system board if minimal graphics degrading is an issue 912 Computer Cover Has Been Removed Since Last System Startup Computer cover was removed since last system startup No action required 917 Front Audio Not Connected Front audio connector has been detached or unseated from motherboard Reconnect or replace front audio cable 918 Front USB Not Connected Front USB harness has been ...

Page 171: ...orage Storage Options SATA Emulation to IDE and select File Save Changes and Exit Reenter Computer Setup and select Security Drivelock Security For each listed Drivelock capable SATA device ensure Drivelock is Disabled Lastly change Storage Storage Options SATA Emulation back to RAID and select File Save Changes and Exit 1801 Microcode Patch Error Processor is not supported by ROM BIOS 1 Upgrade B...

Page 172: ...or persists update to the latest BIOS version 3 If the error still persists replace the system board 2205 Interface error during MEBx execution MEBx operation experienced a hardware error during communication with ME 1 Reboot the computer 2 If the error persists update to the latest BIOS version 3 If the error still persists replace the system board 2211 Memory not configured correctly for proper ...

Page 173: ...sion 3 If the error still persists replace the system board 2230 General error during MEBx execution Error occurred during MEBx execution which fails into the General grouping Status information displayed along with the error provides further clarity into the failure MEBx handles transference of information between the system BIOS and ME firmware 1 Reboot the computer 2 If the error persists updat...

Page 174: ...ware upgrading A failure has occurred prior to the ME firmware update process in which the BIOS could not unlock the ME firmware region 1 Reboot the computer 2 If the error persists update to the latest BIOS version and ME firmware version 3 If the error still persists replace the system board Invalid Electronic Serial Number Electronic serial number is missing Enter the correct serial number in C...

Page 175: ...ivated A fan may be blocked or not turning OR The heat sink fan assembly is not properly attached to the processor 1 Ensure that the computer air vents are not blocked and the processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure the fan s cable is plugged onto the system board header 3 If fan is plugged in...

Page 176: ...top after fifth iteration but LEDs continue until problem is solved 7 System board failure ROM detected failure prior to video Replace the system board Red Power LED flashes eight times once every second followed by a two second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum 1 Reflash the system ROM with the latest BIOS image 2 ...

Page 177: ...r less than 4 seconds If the hard drive LED turns white the power button is working correctly Try the following Replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not turn on white then 1 Check that the unit is plugged into a working AC outlet 2 Open rear cover and check that the power button cable is properly connected to the system boar...

Page 178: ...168 Chapter 10 POST error messages ENWW ...

Page 179: ...rget the password for the computer you can clear that password so you can gain access to the information on the computer by resetting the password jumper CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup See Computer Setup ...

Page 180: ...tlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the system board even when the unit is turned off Failure to disconnect the power cord can result in damage to the system Static electricity can damage the electronic components of the computer or optional equipment Before beginning these proc...

Page 181: ...e power cord disconnected press the power button again to drain the system of any residual power WARNING To reduce the risk of personal injury from electrical shock and or hot surfaces be sure to disconnect the power cord from the wall outlet and allow the internal system components to cool before touching CAUTION When the computer is plugged in the power supply always has voltage applied to the s...

Page 182: ...the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password NOTE Type the new password carefully since the characters do not appear on the screen 4 Press Enter The new password will take effect the next time the computer is re...

Page 183: ...f static electricity by briefly touching a grounded metal object See the Safety Regulatory Information guide for more information 3 Remove the computer cover or access panel CAUTION Pushing the CMOS button will reset CMOS values to factory defaults It is important to back up the computer CMOS settings before resetting them in case they are needed later Back up is easily done through Computer Setup...

Page 184: ...ing advising you that configuration changes have occurred Use Computer Setup to reset any special system setups along with the date and time For instructions on Computer Setup see Computer Setup F10 Utility on page 93 174 Chapter 11 Password security and resetting CMOS ENWW ...

Page 185: ...ed agency responsible for evaluation in the country where the power cord set will be installed 2 The power cord set must have a minimum current capacity of 10A 7A Japan only and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 3 The diameter of the wire must be a minimum of 0 75 mm2 or 18AWG and the length of the cord must be between 1 8 m 6 feet and 3 6 m...

Page 186: ...ttings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SVT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coupler flexible cord and wall plug must bear a T mar...

Page 187: ...em ROM from the HP website 2 Follow the instructions to flash the BIOS that are found on the website Flashing the BIOS will reset it back to factory settings 3 Turn on the system and while system is powering on and after the HP splash screen press the F10 key to enter BIOS setup screen 4 Select Security System Security from the main menu If the Embedded Security Device Support option is set to Dis...

Page 188: ...ear CMOS button This is typically a yellow push button labeled CMOS 13 Replace the hood and AC power cord and turn the computer on The passwords are now cleared and all other user configurable non volatile memory settings are reset to their factory default values 14 Enter the F10 setup utility 15 Select File Default Setup Restore Factory Settings as Default This will set the default settings back ...

Page 189: ...rating Nonoperating 50 to 95 F 22 to 140 F 10 to 35 C 30 to 60 C Relative Humidity non condensing Operating Non operating 10 90 at ambient 5 95 at ambient 10 90 at ambient 5 95 at ambient Maximum Altitude unpressurized Operating Non operating 0 10 000 ft 0 30 000 ft 0 3 048 m 9 144 m Power Supply Rated Voltage Range Rated Line Frequency 100 240 V 50 60 Hz Max Operating Power 180 W ENWW 179 ...

Page 190: ...180 Appendix C Specifications ENWW ...

Page 191: ...cking up 169 clearing and resetting 172 components front 3 rear 5 side 4 computer cleaning 23 Converter board illustrated 17 converter board removing 66 country power cord set requirements 176 Customer Support 109 D deleted files restoring for Windows 8 computer models 146 display panel illustrated 14 removing 85 drive 2 5 inch installing 36 2 5 inch removing 35 optical drive replacing 39 types 34...

Page 192: ... 39 optical drive connector removing 91 optical drive latch illustrated 15 overheating prevention 22 P password clearing 169 power on 169 setup 169 passwords 172 POST error messages 157 power button board illustrated 17 power cord set requirements country specific 176 power problems 116 power supply 179 fan 24 illustrated 14 removing 74 Power On password 172 power on password 169 printer problems ...

Page 193: ...covery Windows 7 153 system restore point creating for Windows 8 computer models 145 restoring for Windows 8 computer models 146 system restore points creating Windows 7 150 System Restore Windows 7 153 T temperature control 22 thermal module removing 51 tilt adjustment 8 tilt swivel stand removing 31 tools servicing 24 top rear trim illustrated 14 removing 54 U upper rear access panel illustrated...

Page 194: ...WLAN module illustrated 17 removing 49 184 Index ENWW ...

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HP EliteOne 705 G1, Maintenance & Service Manual

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